We are looking for a skilled Business Analyst to join our team in Malvern, Pennsylvania, on a Contract to permanent basis. This role requires a detail-oriented individual with a strong background in data governance, financial services, and the ability to transform complex business challenges into actionable solutions. The ideal candidate will thrive in a dynamic environment and work collaboratively to support organizational goals.<br><br>Responsibilities:<br>• Develop and document detailed business requirements, use cases, and process workflows to support project objectives.<br>• Conduct gap analyses to identify areas for improvement and align business outcomes with strategic goals.<br>• Implement data quality frameworks and governance practices to ensure the accuracy and reliability of organizational data.<br>• Collaborate with cross-functional teams to translate complex business needs into actionable strategies and solutions.<br>• Facilitate communication between stakeholders to ensure clarity and alignment throughout project lifecycles.<br>• Utilize tools such as Azure and Snowflake to analyze data and deliver insights that drive decision-making.<br>• Act as a critical thinker to identify challenges and propose innovative solutions within financial services contexts.<br>• Perform process mapping to streamline operations and enhance efficiency across departments.<br>• Provide expertise in Agile Scrum methodologies to ensure projects are delivered on time and within scope.<br>• Work onsite four days per week to ensure effective collaboration and project execution.
<p><strong>Position Summary</strong></p><p>We are seeking a highly skilled and detail-oriented Senior Business Analyst to support the design, enhancement, and continuous improvement of our Global Portal<strong>.</strong> This role will partner closely with Product Management, IT, Operations, and Business Stakeholders to define and deliver solutions that drive exceptional digital experiences for our customers.</p><p>The ideal candidate has deep experience in end-to-end process mapping, requirements gathering and documentation, and translating business needs into clear, actionable user stories and use cases. The Sr. BA will play a pivotal role across the solution lifecycle—from ideation to implementation, testing, training, and post-launch support.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Elicit, analyze, and document business, functional, and non-functional requirements through workshops, stakeholder interviews, process analysis, and existing system reviews.</li><li>Create detailed current and future state process maps, identifying gaps, inefficiencies, and opportunities for automation and optimization.</li><li>Develop and maintain comprehensive use cases and process flows in collaboration with cross-functional teams.</li><li>Facilitate alignment between Product Management, Development, QA, and Stakeholders to ensure clear understanding of requirements and priorities.</li><li>Support User Acceptance Testing (UAT)/Operational Readiness Testing (ORT) through test case creation, execution support, and validation of requirements.</li><li>Lead or support training, knowledge transfer, and documentation efforts for internal users and external customers when needed.</li><li>Serve as a subject matter expert (SME) for the Global Portal, ensuring a cohesive and consistent customer experience across products and regions.</li><li>Partner with change management teams to ensure business readiness and successful adoption of portal enhancements.</li><li>Collaborate with Product and Program Managers to track delivery status, mitigate risks, and manage scope changes.</li></ul><p><br></p>
We are looking for an Application Support Engineer to provide technical assistance and expertise for design-related applications, including AutoCAD and other specialized tools. In this role, you will collaborate with users, teams, and vendors to ensure seamless operation, troubleshoot issues, and optimize workflows. This position is integral to maintaining the efficiency of design and drafting operations within the organization.<br><br>Responsibilities:<br>• Deliver technical support for design applications such as AutoCAD, addressing errors, performance concerns, and integration challenges.<br>• Assist design teams with application workflows, file management, and template configurations.<br>• Coordinate with vendors and internal IT teams to resolve complex software issues and ensure system reliability.<br>• Develop and update documentation, training resources, and best practices for application usage.<br>• Oversee software updates, patches, licensing, and the deployment of new tools.<br>• Partner with design, engineering, and operations teams to improve workflows and boost productivity.<br>• Troubleshoot hardware and peripheral devices, including printers and plotters, to support end users.<br>• Monitor system performance and proactively address potential issues to maintain optimal functionality.
