<p>We are looking for a skilled Business Systems Analyst to join our team. In this role, you will be responsible for optimizing and supporting the JD Edwards Enterprise Resource Planning (ERP) system to drive operational efficiency and meet business needs. You will collaborate closely with stakeholders to gather requirements, enhance processes, and implement effective solutions, particularly in manufacturing and distribution environments. If you are detail-oriented, experienced in JD Edwards, and eager to make a measurable impact, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Work alongside business stakeholders to analyze and prioritize requirements for system enhancements and new features.</p><p>• Create detailed documentation, including test cases, process maps, and acceptance criteria, to guide development and implementation.</p><p>• Develop a deep understanding of operational processes such as manufacturing, distribution, inventory management, and supply chain.</p><p>• Propose and implement solutions leveraging JD Edwards capabilities to align with strategic business goals.</p><p>• Train and support end-users, ensuring they are proficient with JD Edwards tools and processes.</p><p>• Lead and oversee JD Edwards projects, maintaining adherence to budgets, timelines, and quality standards.</p><p>• Identify and implement process improvements to enhance system performance and business efficiency.</p><p>• Maintain up-to-date documentation of business processes and user guides within the system.</p><p>• Monitor new JD Edwards releases to identify and apply relevant features to improve functionality.</p><p>• Ensure compliance with regulatory and standard IS practices, including change management and service request tracking</p>
We are looking for a skilled Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. This role involves providing technical support for desktops, workstations, and related hardware, ensuring smooth operations across various systems. As a long-term contract position, this opportunity is ideal for professionals seeking stability and growth in the healthcare industry.<br><br>Responsibilities:<br>• Provide technical assistance for desktop systems, including troubleshooting and resolving issues efficiently.<br>• Manage and support Active Directory operations to maintain system security and functionality.<br>• Install, configure, and maintain desktop hardware and peripherals to ensure optimal performance.<br>• Perform imaging and deployment of Windows 10 systems across the organization.<br>• Conduct regular maintenance and updates for workstations to prevent potential disruptions.<br>• Collaborate with team members to address complex technical challenges and implement solutions.<br>• Document technical procedures and solutions to enhance knowledge sharing within the team.<br>• Ensure compliance with security protocols and standards during all technical operations.<br>• Assist users with software installations and updates to maintain compatibility and productivity.<br>• Provide timely and effective communication to users regarding technical issues and resolutions.
We are looking for a highly skilled Business Analyst with expertise in CCH Axcess to join our team in Iselin, New Jersey. In this role, you will serve as the primary subject matter expert for the platform, driving system enhancements, process optimization, and data integration efforts. This is a long-term contract position offering an excellent opportunity to collaborate across teams and contribute to the success of tax operations and enterprise automation strategies.<br><br>Responsibilities:<br>• Act as the subject matter expert for CCH Axcess, managing modules like Tax, Practice, Workflow, and Document.<br>• Translate business requirements into system-specific configurations and enhancements to improve tax workflows.<br>• Collaborate with internal teams and external vendors to ensure stable platform performance and compliance.<br>• Conduct process analysis to identify inefficiencies and recommend automation opportunities.<br>• Develop detailed documentation including process maps, data flow diagrams, and system requirements.<br>• Support the integration of CCH Axcess with other enterprise systems, ensuring seamless data transfers.<br>• Analyze operational data to create reports and dashboards that monitor workflow performance and user adoption.<br>• Define and track KPIs for platform modules while identifying trends to guide improvements.<br>• Ensure all data and integrations comply with governance, security, and confidentiality standards.<br>• Foster collaboration between tax, technical, and compliance teams to align enterprise strategies.
We are looking for a Help Desk Analyst I to join our team in Matawan, New Jersey. In this role, you will provide essential support by addressing technical issues, managing user accounts, and ensuring smooth operations for our systems. This position offers an excellent opportunity to grow your skills in a collaborative and dynamic environment.<br><br>Responsibilities:<br>• Investigate and resolve technical problems related to hardware and software applications.<br>• Maintain detailed documentation of issues, resolutions, and updates within the help desk tracking system.<br>• Communicate effectively with users throughout the troubleshooting process to ensure timely resolution.<br>• Manage and administer user accounts across multiple systems.<br>• Complete work orders with comprehensive notes for each troubleshooting step.<br>• Perform tasks with professionalism and integrity to enhance customer satisfaction and company reputation.<br>• Provide assistance during office relocations and corporate moves.<br>• Contribute to special projects as assigned.<br>• Collaborate with external vendors to address technical concerns.<br>• Be available to work overtime when necessary.
We are looking for a skilled iManage Subject Matter Expert and Business Analyst to join our team in Iselin, New Jersey. In this role, you will take ownership of the iManage platform, providing critical insights and solutions to optimize document management, workflows, and integrations across the organization. This is a long-term contract position, offering the opportunity to collaborate with cross-functional teams to drive innovation and ensure compliance in a dynamic environment.<br><br>Responsibilities:<br>• Act as the primary expert on the iManage platform, overseeing its configuration, architecture, and integration capabilities.<br>• Translate business needs into actionable enhancement requirements for iManage workflows and platform improvements.<br>• Monitor system updates and releases to ensure proactive adoption of new features and advancements.<br>• Collaborate with IT operations to maintain secure, stable, and compliant system performance.<br>• Gather and document requirements for optimizing document management workflows and metadata standards.<br>• Perform gap analyses to identify opportunities for automation and process improvements.<br>• Support testing, validation, and rollout of new iManage features and configurations.<br>• Partner with data teams to enable seamless integrations between iManage and enterprise systems.<br>• Analyze usage patterns and build dashboards to track system performance and user adoption.<br>• Ensure compliance with governance, security, and confidentiality standards for all platform workflows and integrations.
We are looking for an experienced Security Analyst III to join our team in a long-term contract capacity. This role offers the opportunity to work remotely while contributing to the implementation and maintenance of robust cybersecurity measures within HR and Finance platforms. Based in Allentown, Pennsylvania, this position focuses on safeguarding systems, ensuring compliance, and enhancing overall security operations.<br><br>Responsibilities:<br>• Design, implement, and maintain security roles and authorizations within SAP systems, including SU24 and SU01.<br>• Evaluate and mitigate segregation of duties (SoD) risks using SAP Access Control modules.<br>• Secure custom transactions, RFCs, BAPIs, and other SAP developments to protect sensitive data.<br>• Collaborate with business process owners to align role designs with least privilege principles.<br>• Monitor security logs and conduct forensic investigations to address potential threats.<br>• Support the security configuration of Fiori and S/4HANA applications, including OData and catalog roles.<br>• Integrate SAP systems with identity management platforms such as EntraID, Okta, or Ping.<br>• Drive continuous improvements in security posture through proactive monitoring and remediation.<br>• Develop and enhance security configurations, procedures, and standards to ensure compliance.<br>• Stay updated on emerging security trends, vulnerabilities, and best practices to optimize system protection.
We are looking for a skilled Systems Administrator to join our team in Malvern, Pennsylvania. This Contract to permanent position is ideal for a detail-oriented individual with expertise in Encompass Administration and system configuration, who thrives in a dynamic, collaborative environment. The role involves maintaining core mortgage systems, optimizing workflows, and ensuring seamless integrations to support business objectives.<br><br>Responsibilities:<br>• Administer and configure the Loan Origination System (Encompass) and other core mortgage systems to ensure optimal functionality.<br>• Troubleshoot system issues, providing timely resolution and support to end-users.<br>• Manage user roles, profiles, security settings, and loan setup configurations, including advanced coding as required.<br>• Collaborate with management to enhance system integrations and align technology solutions with business needs.<br>• Lead projects for the implementation and upgrade of mortgage applications, maintaining vendor relationships and coordinating releases.<br>• Provide training and documentation to end-users, ensuring compliance with internal audits and disaster recovery protocols.<br>• Monitor system effectiveness and implement improvements to meet organizational goals.<br>• Communicate project updates, system changes, and issue resolutions effectively to stakeholders.<br>• Support adherence to regulatory requirements, including risk management and compliance protocols.<br>• Promote a collaborative team environment and uphold organizational values in all interactions.
<p>We are looking for a skilled Cyber Security Analyst to join our team in Philadelphia, Pennsylvania. In this Contract-to-Permanent position, you will play a critical role in safeguarding the organization's information systems and assets against cyber threats. As part of a detail-oriented services environment, this role requires a proactive approach to identifying vulnerabilities, responding to security incidents, and enhancing the overall security posture. This is an ONSITE position in Philadelphia, PA - all candidates must be willing to go onsite.</p><p><br></p><p>Responsibilities:</p><p>• Monitor and analyze security events and incidents to detect unauthorized activities or anomalies within the organization's systems.</p><p>• Collaborate with various teams to address security concerns and implement effective solutions.</p><p>• Respond to security incidents promptly, conduct thorough investigations, and recommend remediation strategies.</p><p>• Develop and deliver security awareness training programs to foster a culture of cybersecurity within the organization.</p><p>• Assist in the creation and enforcement of security policies, procedures, and best practices to protect critical assets.</p><p>• Provide actionable recommendations based on lessons learned from security incidents to enhance incident response processes.</p><p>• Utilize tools like Splunk and CrowdStrike to perform security-related tasks and monitor system health.</p><p>• Conduct vulnerability assessments and implement measures to mitigate risks.</p><p>• Stay up-to-date with evolving cybersecurity trends, threats, and technologies to ensure proactive defense measures.</p>
<p>Senior Payroll Analyst Location: Newark, DE, 100% onsite Employment Type: permanent with Benefits </p><p><br></p><p><strong><u> About the Role</u></strong> </p><p> A local $700MM PE backed company is seeking a Senior Payroll Analyst with extensive payroll operations knowledge and strong analytical skills to join their growing team. The Senior Payroll Analyst will play a key role in ensuring accurate, compliant, and timely payroll processing for a large, multi-state workforce of 3,000 employees. This role requires advanced expertise with ADP Workforce Now, Microsoft Excel including V-Lookups and Pivot tables, and Workday HRIS, along with the proven ability to identify process improvements, streamline workflows, and strengthen internal controls. The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced, growth-oriented environment. This role requires experience with software implementation, operational improvements, and payroll audits. It is a hands-on position that partners closely with HR, Finance, Accounting, and Benefits teams while also providing mentorship and payroll expertise across the department. </p><p><br></p><p><strong><u> Key Responsibilities </u></strong></p><p> Manage end-to-end payroll processing for a multi-state workforce that includes exempt, non-exempt, and union employees. Perform payroll audits, reconciliations, and compliance checks to ensure accuracy and timeliness. Maintain a deep working knowledge of ADP Workforce Now, SmartCompliance, and Workday HRIS to manage system integrations, troubleshoot issues, and develop reports. Support tax compliance efforts including filings, registrations, agency inquiries, and resolution of notices. Partner with Finance and Accounting to reconcile payroll-related general ledger accounts, prepare journal entries, and ensure accurate month-end and year-end close activities. Prepare payroll reports for internal stakeholders and external audits including quarterly and annual filings. Lead process improvement initiatives such as automation, reporting enhancements, and workflow changes to improve efficiency. Collaborate with HR, Total Rewards, and Compensation teams to align payroll with benefits and compliance requirements. Mentor payroll team members by sharing expertise, training on systems, and providing guidance on complex issues. </p><p><br></p><p><strong><u> Qualifications </u></strong></p><p> Bachelor’s degree in Accounting, Finance, HR, or related field or equivalent experience. At least five years of progressive payroll experience in a high-volume, multi-state environment. Strong knowledge of U.S. payroll laws, tax regulations, and compliance requirements. Proficiency in ADP Workforce Now, SmartCompliance, and Workday HRIS. Experience with general ledger payroll accounting, reconciliations, and journal entries. Ability to identify and implement process improvements and automation. Strong analytical, problem-solving, and organizational skills. Strong communication skills with the ability to partner across all organizational levels. CPP certification preferred or in progress. </p><p> Why Join Us This is a high-impact role in a fast-growing, dynamic company. You will have the opportunity to shape payroll processes and efficiencies at scale while working in a collaborative team culture with detail oriented growth and mentorship opportunities. The company offers competitive compensation, bonus eligibility, and comprehensive benefits.</p>
We are looking for a dedicated Help Desk Analyst to join our team on a contract basis in Philadelphia, Pennsylvania. This role involves providing technical support and resolving IT-related issues to ensure smooth operations. The ideal candidate will have experience with troubleshooting, system administration, and user support in widely used technology environments.<br><br>Responsibilities:<br>• Address and resolve user issues related to Active Directory, Windows 10, and Google Suite applications.<br>• Perform troubleshooting for desktop hardware, software, and peripheral devices such as Chromebooks and HDMI connections.<br>• Manage service desk tickets efficiently, ensuring timely resolution of technical problems.<br>• Provide support within Windows environments, including configuration and maintenance tasks.<br>• Assist users with basic troubleshooting steps to diagnose and resolve IT concerns.<br>• Collaborate with team members to ensure seamless communication and support across departments.<br>• Offer guidance and training to users on Google Apps and other software tools.<br>• Maintain accurate records of issues, solutions, and user interactions for future reference.<br>• Conduct periodic checks and updates on systems to prevent recurring issues.<br>• Support hardware setup and connectivity for desktops and related equipment.
We are looking for a meticulous and proactive KYC Data Analyst to join our team on a long-term contract basis in Newark, Delaware. In this role, you will play a vital part in ensuring the accuracy and completeness of essential data while contributing to critical updates and enhancements within our systems. This position requires someone with strong attention to detail who can manage complex data processes with precision and efficiency.<br><br>Responsibilities:<br>• Perform detailed analysis and updates to ensure the accuracy and integrity of KYC data within the custodian system.<br>• Collaborate with internal teams to address missing invoices and discrepancies in documentation.<br>• Drive data enhancement initiatives to improve the quality and reliability of information.<br>• Monitor progress and maintain detailed records to track the completion of repapering requirements.<br>• Identify gaps in documentation and implement solutions to ensure compliance with regulatory standards.<br>• Facilitate cross-department communication to ensure seamless execution of KYC processes.<br>• Prepare comprehensive reports summarizing findings and improvements made to the data systems.<br>• Work closely with stakeholders to provide updates on project milestones and ensure alignment with organizational goals.<br>• Conduct quality checks to verify the accuracy of updated information and identify areas for further improvement.
<p>Robert Half Talent Solutions is seeking a Tax Analyst for a leading global manufacturer in the Bethlehem, Pennsylvania area. As a Tax Analyst, you will play a pivotal role in the finance department, ensuring compliance with tax regulations and optimizing our tax strategy. You will collaborate closely with internal stakeholders to support business objectives while managing tax planning, reporting, and compliance.</p><p><br></p><p>If you are already in contact with one of our Recruiting Managers, please reach out to them directly to discuss this opportunity. If not, for immediate consideration, please apply or call Warren Knight at 484-214-2624</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Conduct thorough analysis of tax laws and regulations to ensure compliance with federal, state, and international requirements.</li><li>Prepare and review tax returns, including income tax, sales tax, and VAT, ensuring accuracy and timely submission.</li><li>Assist in tax planning initiatives to optimize the company's tax efficiency and minimize liabilities.</li><li>Monitor changes in tax legislation and regulations, advising management on potential impacts and opportunities.</li><li>Collaborate cross-functionally with finance, legal, and operational teams to provide tax-related guidance and support.</li><li>Prepare and maintain documentation for audits and inquiries from tax authorities.</li><li>Provide strategic recommendations to senior management based on tax analysis and research.</li></ul><p><strong>Benefits:</strong></p><ul><li>Competitive salary commensurate with experience.</li><li>Comprehensive benefits package including health, dental, and vision coverage.</li><li>Retirement savings plan with employer match.</li></ul><p><br></p>
<p>The salary for this position is between 70,000 - 80,000. The benefits include medical, dental, vision, paid holidays, paid time off, and growth opportunities.</p><p><br></p><p>Responsibilities:</p><p>• Analyze billing reconciliations to ensure accuracy and identify discrepancies.</p><p>• Utilize tools like Power BI, Microsoft Queries, and Python to develop insightful reports and streamline data processes.</p><p>• Assist in maintaining compliance with government regulations and audit requirements.</p><p>• Prepare and organize documentation for quarterly audits to ensure proper billing practices.</p><p>• Collaborate with the billing team to address issues and implement corrective actions.</p><p>• Support the administration of employee benefits, including claims and compliance-related tasks.</p><p>• Manage data reporting processes for financial and workforce systems, ensuring consistency and accuracy.</p><p>• Work with CRM platforms to optimize data usage and enhance operational efficiency.</p><p>• Contribute to the development and implementation of strategies to improve billing and compliance workflows.</p><p>• Provide technical guidance to team members on data management and reporting tools.</p>
We are looking for a skilled Test Analyst to join our team in King of Prussia, Pennsylvania. In this role, you will be responsible for ensuring the effective testing of system changes, with a particular focus on Workday functionality and data retention processes. This is a long-term contract position where you will play a key role in validating purge logic and maintaining compliance with regulatory standards.<br><br>Responsibilities:<br>• Develop and implement comprehensive test plans and procedures for Workday system integrations and purge functionalities.<br>• Create detailed test scripts and generate test data tailored to Workday system requirements.<br>• Execute testing activities, document results, and track issues to ensure resolution.<br>• Validate purge logic and breadcrumb data retention processes to align with audit and compliance standards.<br>• Conduct usability testing to assess system performance, reliability, scalability, and security.<br>• Collaborate closely with configuration and compliance teams to guarantee thorough testing coverage.<br>• Monitor testing progress and provide regular updates to project leads and stakeholders.<br>• Participate in team meetings and contribute to discussions on testing strategies and improvements.<br>• Escalate testing-related issues promptly and support troubleshooting efforts.
<p>We are looking for an Accounts Receivable Analyst to join our team in located in the Greater Philadelphia Region. In this contract position, you will play a critical role in managing financial transactions and ensuring the accuracy of accounts receivable processes within a manufacturing environment. The ideal Accounts Receivable Analyst candidate will bring strong expertise in accounting systems and a detail-oriented approach to financial analysis.</p><p><br></p><p>What you get to do every single day:</p><p>• Accurately process and manage accounts receivable transactions, ensuring timely and correct entries.</p><p>• Utilize accounting software systems to track, analyze, and maintain financial data.</p><p>• Collaborate with internal teams to ensure proper account coding and adherence to financial policies.</p><p>• Handle accrual accounting tasks, including the preparation and reconciliation of financial statements.</p><p>• Conduct audits of financial records to identify discrepancies and ensure compliance.</p><p>• Monitor and manage automated clearing house (ACH) transactions.</p><p>• Support accounts payable functions as needed, ensuring smooth financial operations.</p><p>• Leverage ERP systems to optimize workflow and streamline processes.</p><p>• Use Concur for expense tracking and reporting, ensuring data integrity.</p><p>• Provide insights and recommendations to improve financial procedures and accuracy.</p>
<p>We are looking for a highly skilled Sr. Programmer Analyst to join our team. In this role, you will contribute to the development and maintenance of critical Windows and web-based applications while ensuring robust system architecture and performance. This position offers an excellent opportunity to work on complex projects, collaborate with team members, and enhance business processes through innovative technology solutions.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain Windows and web-based applications using C#, .NET Framework, and related technologies.</p><p>• Design and implement system architecture and application solutions that meet business requirements.</p><p>• Analyze technical specifications and recommend effective technology solutions to optimize performance.</p><p>• Collaborate with project leads and team members to ensure software designs align with organizational goals.</p><p>• Provide ongoing support for production applications, addressing varying business needs on a scheduled basis.</p><p>• Document source code and prepare project estimates to support project management plans.</p><p>• Evaluate hardware and software environments, ensuring seamless integration and adaptability to changes.</p><p>• Guide entry-level team members and assist peer business units to promote a collaborative work environment.</p><p>• Conduct code coverage testing, automate unit and regression testing, and ensure compliance with accessibility standards.</p><p>• Stay updated on emerging technologies, including cloud-based database solutions, cybersecurity practices, and mobile app development.</p>
<p>We are looking for a dedicated Desktop Support Analyst to join our team in Havertown, Pennsylvania. This role is within the non-profit sector and offers an excellent opportunity to make a meaningful impact through technology support. As this is a Contract to permanent position, it provides the potential for long-term growth and stability for the right candidate.</p><p><br></p><p>Responsibilities:</p><p>• Provide timely resolution for technical support tickets raised by end users, ensuring minimal disruption to workflows.</p><p>• Perform administrative tasks related to desktop systems and handle imaging processes for new and existing devices.</p><p>• Manage and maintain Microsoft 365 applications and Windows operating systems to ensure optimal functionality.</p><p>• Utilize Active Directory for user account management and troubleshooting.</p><p>• Diagnose and repair hardware issues related to desktop systems and peripherals.</p><p><br></p>
<p>Our client is looking for a detail-oriented Financial Sales Analyst to join their team in the Lansdale, Pennsylvania area. This role focuses on delivering insightful financial analysis and reporting to support strategic sales initiatives in a dynamic, commodity-driven market. The ideal candidate will excel at leveraging data to enhance decision-making, optimize pricing strategies, and improve overall financial performance.</p><p><br></p><p>Responsibilities:</p><p>• Analyze weekly sales profit and loss statements to identify key variances and determine underlying causes.</p><p>• Lead budgeting and quarterly forecasting efforts, collaborating with stakeholders to ensure alignment with strategic goals.</p><p>• Partner with the Retail Sales VP and cross-functional teams on critical business initiatives.</p><p>• Provide support for pricing strategies, including broker commission reporting and margin analysis.</p><p>• Monitor commodity market trends, particularly in pork, to evaluate potential impacts on sales.</p><p>• Derive actionable insights from internal and external data to inform trade and promotional planning.</p><p>• Manage promotional accruals and maintain accurate customer and product hierarchies.</p><p>• Utilize advanced business intelligence tools to create dashboards and enhance reporting processes.</p><p>• Conduct data mining and analysis to uncover opportunities for improving financial performance.</p>
<p>Accounts Payable (AP) Analyst</p><p>Location:Newark, DE</p><p>Reports To:** Accounts Payable Manager</p><p>Work model: Hybrid -4days onsite, Friday`s work from home</p><p><br></p><p>**Position Overview:**</p><p>Our client is seeking a detail-oriented and motivated Accounts Payable Analyst with 5–10 years of hands-on experience in managing AP functions within a fast-paced environment. The AP Analyst will be responsible for ensuring accurate and timely processing of invoices, vendor payments, reconciliations, and reporting, while supporting process improvements and compliance with company policies and procedures. This role requires a proactive problem-solver with strong communication skills and the ability to work cross-functionally.</p><p><br></p><p>**Key Responsibilities:**</p><p><br></p><p>* Process a high volume of invoices, expense reports, and payment requests with accuracy and timeliness.</p><p>* Perform three-way match of invoices, purchase orders, and receiving documentation.</p><p>* Reconcile vendor accounts and resolve discrepancies in collaboration with procurement and other departments.</p><p>* Ensure compliance with company policies, internal controls, and audit requirements.</p><p>* Assist with month-end closing activities, including accruals and AP reconciliations.</p><p>* Prepare and analyze AP reports, aging summaries, and payment forecasts.</p><p>* Respond to vendor inquiries and maintain strong relationships with external partners.</p><p>* Support system enhancements, automation initiatives, and process improvements to increase efficiency.</p><p>* Assist with special projects, audits, and other finance-related activities as assigned.</p><p><br></p><p>**Qualifications:**</p><p><br></p><p>* Bachelor’s degree in Accounting, Finance, or related field preferred; equivalent work experience considered.</p><p>* 5–10years of experience in accounts payable or related accounting functions.</p><p>* Strong understanding of AP processes, GAAP, and internal controls.</p><p>* Proficiency with ERP/accounting systems (e.g., Bill.com, SAP, Oracle, NetSuite, or similar).</p><p>* Advanced Excel skills, with ability to manipulate and analyze large data sets.</p><p>* Excellent attention to detail, organizational skills, and ability to meet deadlines.</p><p>* Strong communication and interpersonal skills for collaboration across teams.</p><p><br></p><p>**Preferred Skills:**</p><p><br></p><p>* Experience with process automation or AP software (e.g., Coupa, Concur, Tipalti).</p><p>* Exposure to multi-entity or multi-currency environments.</p><p>* Familiarity with SOX compliance and audit procedures.</p><p><br></p><p>**Why Join this team:**</p><p><br></p><p>* Opportunity to grow within a dynamic finance team.</p><p>* Exposure to cross-functional projects and continuous improvement initiatives.</p><p>* Competitive compensation and benefits package.</p>
Key Responsibilities<br>• Own accountability for day-to-day help desk operations to ensure tickets are properly prioritized, assigned, and resolved within defined SLAs.<br>• Monitor ticket queues in PSA (Autotask) to maintain even workload distribution and ensure prompt ticket handling.<br>• Serve as the primary technical escalation point for Tier 1 technicians, offering guidance and assisting with complex issues.<br>• Provide Tier 2 technical support to resolve escalated service tickets for client systems, networks, and applications.<br>• Provide support and mentorship to Tier 1 staff, including informal coaching and daily technical assistance.<br>• Facilitate professional development of the help desk team by identifying training needs, collaborating on performance reviews conducted by VP of Technology, and acting as a liaison for the team to support career growth.<br>• Audit service desk ticket queues to proactively address potential issues with delays in resolution or ensure that adequate technical personnel are engaged in issue resolution. <br>• Perform follow-up to ensure that issues have been successfully resolved and communicate with clients to maintain positive client relationships. <br>• Schedule onsite visits for the technical team to ensure timely issue resolution/equipment delivery while also maintaining adequate help desk coverage.<br>• Identify process improvements in help desk operations and work with management to implement operational process improvements.<br>• Document all work performed, maintaining clear and detailed notes in Autotask. <br>• Identify recurring issues and collaborate with senior technical team to develop permanent resolutions and/or knowledge base entries.<br>• Communicate with clients in a professional, service-oriented manner, maintaining high levels of satisfaction and transparency.<br>• Participate in after-hours or on-call rotations as required.
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis. Based in Philadelphia, Pennsylvania, this role involves providing hands-on technical support for hardware and software installations, configurations, and troubleshooting. The ideal candidate will have expertise in Windows operating systems and a strong commitment to ensuring a seamless user experience.<br><br>Responsibilities:<br>• Deliver onsite support for the setup and configuration of new Windows PC hardware to replace existing systems.<br>• Decommission outdated PC hardware in a secure and efficient manner.<br>• Perform operating system installations and ensure compatibility with Windows 10 and 11.<br>• Join computers to the appropriate domain and configure network settings.<br>• Install and configure software applications as required.<br>• Transfer user profile settings and data to new devices.<br>• Map network drives and ensure proper access to shared resources.<br>• Set up and configure printers and other peripherals on user systems.<br>• Customize user preferences to align with individual requirements.<br>• Securely erase data from hard drives to maintain confidentiality.
We are looking for a skilled Desktop Support Analyst to join our team in Plainsboro, New Jersey. This Contract to permanent position offers an exciting opportunity to work within the healthcare industry, providing technical expertise and support to ensure smooth operational workflows. The ideal candidate will thrive in a collaborative environment and demonstrate proficiency in desktop support, networking basics, and documentation practices.<br><br>Responsibilities:<br>• Provide comprehensive desktop support, including troubleshooting hardware and software issues on Windows workstations.<br>• Manage Active Directory tasks, such as user account creation and updates.<br>• Perform basic networking duties, including cabling and maintaining networking closets.<br>• Document technical processes and resolutions effectively for future reference.<br>• Utilize ticketing systems to track and resolve issues, ensuring timely communication with team members and users.<br>• Collaborate with a large team to maintain seamless operations and share technical knowledge.<br>• Conduct desktop imaging and deployment to ensure systems are configured correctly.<br>• Travel to ambulatory sites as needed, with mileage reimbursement provided.<br>• Maintain clear and precise communication, both written and oral, to support users and team initiatives.<br>• Assist with healthcare-related technical requirements and adapt solutions to meet industry-specific needs.
We are looking for a skilled Business Analyst to join our team in Philadelphia, Pennsylvania, within the Financial Services industry. This role requires a dynamic individual capable of bridging the gap between business stakeholders and technical teams, ensuring the successful delivery of technology solutions. The ideal candidate will excel in gathering and refining requirements, managing priorities, and facilitating collaboration across diverse departments.<br><br>Responsibilities:<br>• Serve as the primary liaison between business teams and developers to gather, document, and refine user requirements and user stories.<br>• Collaborate with multiple departments to ensure all project objectives are aligned and understood by all stakeholders.<br>• Facilitate Agile ceremonies, including backlog refinement, sprint planning, and retrospectives, to maintain project momentum.<br>• Conduct research and evaluate potential solutions in partnership with technical and business teams.<br>• Investigate and resolve system issues, performing root-cause analysis and documenting actionable solutions.<br>• Monitor project progress, provide updates to stakeholders, and ensure deliverables meet deadlines and quality standards.<br>• Assist in troubleshooting challenges and work with the team to identify areas for process improvement.<br>• Support backlog management and prioritization to ensure the development team focuses on high-value tasks.<br>• Perform additional tasks as assigned by management to support team and organizational goals.
We are looking for a detail-oriented AML/KYC Analyst to join our team in Newark, Delaware. This Contract to permanent position offers an exciting opportunity to contribute to the financial services industry by conducting thorough due diligence and compliance reviews. The ideal candidate will ensure adherence to credit policies and regulatory requirements while maintaining the integrity of the "Know Your Client" program.<br><br>Responsibilities:<br>• Conduct in-depth Enhanced Due Diligence (EDD) investigations for commercial loan borrowers, ensuring compliance with credit policies and regulatory standards.<br>• Perform thorough reviews of new and existing client relationships, ensuring accuracy and completeness of Know Your Client (KYC) documentation.<br>• Review and assess potential negative news alerts for new clients and during periodic client reviews, escalating findings when necessary.<br>• Evaluate prospect client profiles prior to onboarding, providing well-supported recommendations to relevant stakeholders.<br>• Utilize internal banking systems and external research tools to gather, analyze, and document investigation findings.<br>• Collaborate with team members and other departments to resolve discrepancies and gather additional information if required.<br>• Provide timely and well-supported decisions during investigations, ensuring compliance with the Patriot Act and other applicable regulations.<br>• Maintain up-to-date knowledge of industry standards and complete required training programs.<br>• Support quality assurance efforts to uphold the integrity of the KYC program.<br>• Perform additional duties as assigned to support the team and organizational goals.
We are looking for a dedicated Help Desk Analyst to join our team in Princeton, New Jersey. In this role, you will provide essential technical support to ensure smooth operations and assist users with their IT needs. This is a great opportunity to work in a collaborative environment while gaining hands-on experience with diverse technologies.<br><br>Responsibilities:<br>• Diagnose and troubleshoot hardware, software, and network-related issues to ensure prompt resolution.<br>• Escalate complex technical problems to higher-level support teams or system administrators when necessary.<br>• Configure and set up workstations, printers, and mobile devices for end-users.<br>• Manage user accounts, permissions, and access using tools such as Active Directory and Microsoft 365.<br>• Maintain detailed documentation of issues, solutions, and updates within the ticketing system.<br>• Assist with the inventory management of IT equipment and participate in system updates and rollouts.<br>• Provide exceptional customer service and communicate effectively with users to address their technical concerns.
