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20 results for Cyber Security Analyst in Trevose, PA

Security Network Engineer

Malvern, PA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Security Network Engineer to join a banking technology environment in Malvern, Pennsylvania on a contract-to-permanent basis. This role focuses on strengthening enterprise network defenses, safeguarding connectivity across multiple locations, and advancing secure access standards throughout the organization. The ideal candidate brings strong practical experience with Palo Alto and Cisco security platforms and is comfortable partnering with cross-functional teams to improve network protection and reliability. Responsibilities: • Build, configure, and support Palo Alto next-generation firewall solutions across enterprise and branch environments, including policy management and advanced security services. • Oversee Cisco firewall platforms by maintaining rule sets, managing threat protection features, and performing upgrades and patching activities. • Maintain secure remote connectivity through VPN technologies, including remote access and site-to-site tunnels, to support users and distributed offices. • Help secure the SD-WAN environment by enforcing segmentation controls, applying security standards, and protecting encrypted traffic flows. • Administer DNS-layer and web security controls, including policy tuning, threat visibility, and reporting for enterprise-wide protection. • Investigate network security events, analyze suspicious activity, and contribute to incident response efforts related to perimeter and transport-layer threats. • Lead change activity for network security updates with proper documentation, approvals, implementation planning, and post-change validation. • Partner with security, cloud, and infrastructure teams to enhance segmentation strategies, zero-trust initiatives, and overall network architecture. • Produce and maintain accurate technical documentation, including standards, runbooks, diagrams, and operational procedures for security platforms.
2026-07-30T00:00:00Z

Risk and Compliance Analyst

Norristown, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
Risk and Compliance Analyst A client of is looking for a Risk and Compliance Analyst for a contract role. The Risk & Compliance Analyst supports the organization’s compliance program by managing policy governance, regulatory compliance processes, and risk mitigation initiatives. This role plays a key part in maintaining ethical standards, administering disclosure programs, supporting data privacy efforts, and driving compliance training and communication strategies across the organization. Responsibilities of Risk and Compliance Analyst <ul><li>Manage the Code of Conduct lifecycle including updates, publishing, training coordination, and communication efforts</li><li>Maintain and oversee corporate policy inventory, partnering with stakeholders to draft, review, and update policies</li><li>Administer compliance disclosure processes including conflict of interest and gifts & entertainment reporting, ensuring proper documentation and escalation when needed</li><li>Develop and deliver compliance training programs and awareness materials for domestic and international audiences</li><li>Support data privacy initiatives in partnership with internal stakeholders, including regulatory compliance efforts related to applicable U.S. privacy laws</li><li>Perform compliance data analysis to identify trends, support investigations, and generate insights for leadership</li><li>Assist with risk assessments, third-party due diligence reviews, and compliance-related audits</li><li>Collaborate cross-functionally with Legal, HR, IT, and business teams on policy implementation and process improvements</li><li>Support employee engagement initiatives that reinforce a culture of ethics, integrity, and accountability</li><li>Provide support on special projects and additional compliance initiatives as assigned</li></ul>
2026-08-10T00:00:00Z

Sr. IT Security Engineer

Bensalem, PA
onsite
Permanent / Full Time
100000 - 140000 USD / Yearly
We are looking for a skilled Sr. IT Security Engineer to join our team in Bensalem, Pennsylvania. In this role, you will lead efforts to design, implement, and manage security solutions that safeguard the organization’s infrastructure and data. Your expertise will be instrumental in developing advanced threat detection systems, conducting vulnerability assessments, and driving compliance with industry standards. Responsibilities:• Design and deploy centralized security monitoring systems and advanced threat detection solutions to enhance incident response capabilities.• Oversee intrusion detection and prevention systems, analyzing and responding to suspicious activities to mitigate risks.• Implement and maintain network-based security solutions while establishing data privacy policies.• Perform regular vulnerability assessments using tools like Nessus, identifying and remediating security gaps.• Develop strategies for zero-day threat protection and manage endpoint protection technologies to prevent malware.• Configure and manage identity and access management systems, such as Okta, to ensure secure user authentication.• Architect secure network solutions, including firewalls, web content filtering, and data loss prevention systems.• Maintain detailed security architecture documentation and provide periodic reports on security posture.• Collaborate with IT and compliance teams to promote security best practices and ensure regulatory compliance.• Monitor and manage security devices to protect systems from internal and external threats.
2026-08-19T00:00:00Z

Help Desk Analyst

Philadelphia, PA
onsite
Temporary to Hire
0 - 0 USD / Yearly
Our team is hiring a Help Desk Analyst for a client based in the Philadelphia, Pennsylvania area. This is a long term contract to hire based opportunity and is mainly remote. Candidates must reside in PA, NJ or DE for consideration. The shift we are hiring for is Saturday to Wednesday 10am-630pm. Please apply only if you are interested and available for this shift! Responsibilities:• Respond to incoming service desk requests and document issues clearly to ensure timely follow-up and resolution.• Troubleshoot hardware, software, and operating system problems for users working in Microsoft Windows 10 environments.• Assist with account access, password support, and user administration tasks within Active Directory.• Diagnose basic technical issues, identify root causes, and escalate more complex problems when needed.• Provide clear guidance to end users on system use, common fixes, and best practices to minimize recurring issues.• Track, update, and close support tickets accurately while maintaining strong customer service throughout the support process.
2026-08-26T00:00:00Z

Help Desk Analyst

Philadelphia, PA
remote
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to provide responsive technical support for end users in Philadelphia, Pennsylvania. This contract opportunity with permanent potential is ideal for someone who enjoys resolving day-to-day system issues, delivering excellent customer service, and keeping support requests organized from intake through resolution. The role focuses on troubleshooting Microsoft Windows environments, assisting with account access, and ensuring users receive timely, effective solutions. Responsibilities: • Respond to incoming service desk requests and document all interactions, updates, and resolutions within the ticketing system. • Troubleshoot hardware, software, and operating system issues in Microsoft Windows environments, including Windows 10 support. • Assist users with password resets, account access, and permission-related requests through Active Directory. • Diagnose basic technical problems, identify root causes, and escalate more complex issues when needed. • Provide clear guidance to end users on resolving common technical issues and using supported systems effectively. • Track open incidents to ensure timely follow-up, accurate status updates, and successful issue closure.
2026-08-26T00:00:00Z

Help Desk Analyst

Philadelphia, PA
remote
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to support end users with day-to-day technical issues in Pennsylvania. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving problems, delivering responsive customer support, and maintaining reliable desktop performance across a Microsoft Windows environment. The person in this role will handle incoming service requests, troubleshoot system and access issues, and help ensure users can work efficiently with minimal disruption. Responsibilities: • Provide first-level technical support for hardware, software, and Windows-related issues reported by end users. • Manage and resolve service desk tickets in a timely manner, documenting steps taken and outcomes clearly. • Troubleshoot desktop and account-access problems, identifying root causes and escalating more complex issues when needed. • Support user administration tasks within Active Directory, including account updates and access-related assistance. • Assist team members with Windows 10 functionality, system settings, and common workstation problems. • Communicate with users throughout the support process to set expectations and confirm issue resolution. • Maintain accurate records of incidents, requests, and recurring technical concerns to support service improvement.
2026-08-26T00:00:00Z

Help Desk Analyst

Philadelphia, PA
remote
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to provide responsive technical support for end users in Philadelphia, Pennsylvania. This contract opportunity is ideal for someone who enjoys resolving everyday technology issues, delivering strong customer service, and keeping support requests organized and moving toward resolution. The role focuses on troubleshooting Microsoft Windows environments, assisting with account access, and ensuring a smooth support experience across the service desk. Responsibilities: • Provide first-line technical assistance for hardware, software, and user access issues submitted through the service desk. • Diagnose and resolve problems related to Microsoft Windows and Windows 10 systems in a timely and thorough manner. • Manage incoming support tickets, document troubleshooting steps, and maintain accurate updates through closure. • Support user account administration tasks within Active Directory, including access-related requests and routine maintenance. • Escalate more complex incidents when needed while coordinating with other technical teams to ensure effective resolution. • Guide employees through basic troubleshooting steps and communicate solutions clearly to users with varying technical backgrounds.
2026-08-26T00:00:00Z

Help Desk Analyst

Philadelphia, PA
remote
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to provide responsive technical support for end users in Philadelphia, Pennsylvania. This Contract to permanent position is ideal for someone who enjoys resolving everyday technology issues, delivering strong customer service, and keeping support requests organized from intake through resolution. The role focuses on troubleshooting Microsoft Windows environments, assisting with account access, and ensuring users receive timely and effective help. Responsibilities: • Provide first-line technical assistance for hardware, software, and access-related issues submitted by end users. • Diagnose and resolve problems in Microsoft Windows 10 environments, escalating more complex incidents when needed. • Manage service desk tickets by documenting issues clearly, tracking progress, and following through to completion. • Support user account administration tasks within Active Directory, including access updates and basic account maintenance. • Troubleshoot common workstation and system issues using a structured, customer-focused support approach. • Communicate with users in a thorough manner to explain solutions, gather needed details, and set clear expectations. • Maintain accurate support records to help improve issue resolution and service quality over time.
2026-08-26T00:00:00Z

Financial Systems Analyst

Conshohocken, PA
onsite
Permanent / Full Time
0 - 0 USD / Yearly
This Financial Systems Analyst role offers promotional/growth opportunities, strong work/life balance, and opportunity to work within a stable company! The Financial Systems Analyst will support and enhance financial systems/process/reporting. This role will serve as a key liaison between the finance and technology teams, helping to ensure financial systems operate efficiently, accurately, and in compliance with company policies and applicable accounting standards. Responsibilities for this role will include: developing finance technology transformation initiatives, overseeing system upgrades, managing workflows, proving documentation to internal stakeholders, designing/implementing/testing internal controls, analyzing financial systems data, and assisting with troubleshooting system-related issues. The ideal Financial Systems Analyst for this role must have strong accounting/technical skills and a solid understanding of financial processes, financial software, and GAAP. Major Responsibilities· Support the administration, maintenance, and optimization of financial systems and related processes· Partner with Accounting, Finance, IT, and other stakeholders to identify system and process improvements· Analyze financial system data, workflows, and integrations to ensure accuracy and efficiency· Support system implementations, upgrades, testing, and enhancements· Assist with requirements gathering, user acceptance testing, issue resolution, and documentation· Troubleshoot system-related issues and coordinate with internal and external resources as needed· Develop and maintain system documentation, process flows, and user procedures· Support financial reporting and data integrity across systems· Help ensure financial systems and processes comply with U.S. GAAP, SOX controls, and internal policies· Assist with internal and external audit requests related to financial systems and controls· Identify opportunities to automate processes and improve the efficiency and accuracy of financial operations
2026-08-12T00:00:00Z

Security Developer III (Contractor)

Philadelphia, PA
onsite
Temporary / Contract
60 - 66 USD / Hourly
Full Stack Developer III (Security Applications)Location: Hybrid Philadelphia, PA (2-3 days onsite per week)Employment Type: ContractPay: Available on W2 Basis OverviewWe are seeking a Full Stack Developer III to join a growing technology team responsible for designing, developing, and enhancing security-focused applications that support enterprise identity, access, and cybersecurity initiatives. This role is ideal for an experienced Full Stack Developer who enjoys building scalable applications, working with modern cloud technologies, and applying secure development practices throughout the software lifecycle.The successful candidate will contribute to the architecture, development, modernization, and ongoing support of enterprise applications while collaborating closely with security teams, technical stakeholders, and fellow developers. This position requires a strong security-first mindset and the ability to provide technical leadership while delivering high-quality solutions.Key Responsibilities<ul><li>Design, develop, maintain, and enhance security-focused web applications and services.</li><li>Build scalable full stack solutions using modern front-end and back-end technologies.</li><li>Develop and secure REST APIs used across multiple enterprise applications.</li><li>Create reusable, secure code libraries and software components.</li><li>Participate in application architecture, technical design discussions, and technology evaluations.</li><li>Support cloud-native development initiatives and application modernization efforts.</li><li>Contribute to cloud migration projects and adoption of AWS-based services.</li><li>Implement and maintain secure coding practices, code reviews, static code analysis, and security scans.</li><li>Collaborate with cross-functional teams to gather requirements and deliver technical solutions.</li><li>Mentor junior developers and provide technical guidance to team members.</li><li>Troubleshoot production issues and support operational activities as needed.</li><li>Participate in Agile ceremonies and contribute throughout the software development lifecycle.</li></ul>
2026-08-26T00:00:00Z

Data Analyst

Woodbridge, NJ
onsite
Temporary / Contract
27.5 - 31.25 USD / Hourly
This Long-term Contract position focuses on interpreting business data, preparing meaningful reports, and sharing actionable insights with internal teams. The role offers the opportunity to work across recurring analysis needs as well as special projects in a fast-paced environment. Responsibilities:• Analyze large sets of operational and business data using Excel and other reporting tools to identify trends, exceptions, and opportunities.• Gather information from multiple sources, organize findings, and present clear updates to stakeholders and team members.• Create and maintain reports, spreadsheets, and dashboards that support ongoing business monitoring and decision-making.• Partner with internal teams to respond to ad hoc analysis requests and deliver timely, accurate results.• Assist with special projects by compiling data, validating information, and summarizing outcomes in an easy-to-understand format.• Support data activities related to enterprise systems, including SAP-based reporting or training-related tasks when needed.• Help improve reporting consistency by checking data quality and ensuring information is current and reliable.
2026-08-26T00:00:00Z

Data Analyst

Philadelphia, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an experienced Data Analyst to support healthcare initiatives in Philadelphia, Pennsylvania. This is a long-term contract position that requires strong analytical skills and a focus on fraud detection and prevention. The ideal candidate will leverage data-driven insights to enhance decision-making and ensure the integrity of healthcare operations. Responsibilities: • Conduct detailed data analyses to identify patterns of suspected fraud and anomalies in healthcare systems. • Develop and implement fraud detection models using advanced analytics tools and techniques. • Collaborate with cross-functional teams to investigate potential fraudulent activities and propose actionable solutions. • Utilize platforms such as Epics and Chartmaxx to extract and analyze data effectively. • Generate comprehensive reports and dashboards to present findings and support decision-making. • Monitor ongoing healthcare operations to ensure compliance with anti-fraud protocols. • Optimize data workflows and processes to enhance efficiency and accuracy. • Stay updated on industry trends and best practices in fraud analytics and healthcare data analysis. • Provide recommendations to improve system integrity and prevent future fraudulent activities.
2026-07-30T00:00:00Z

Help Desk/Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users in Philadelphia, Pennsylvania. This Long-term Contract opportunity is ideal for someone who enjoys solving everyday technology issues, delivering excellent customer service, and keeping support requests organized from intake through resolution. The role focuses on assisting users with common desktop, access, and connectivity problems while maintaining accurate records of all service activity. Responsibilities: • Provide remote support to end users by identifying and resolving issues related to software, login credentials, and network connectivity. • Manage incoming service requests by logging details, assigning priority levels, updating ticket status, and ensuring timely follow-up through the ticketing platform. • Perform routine user account support, including password resets and unlocking accounts within Active Directory. • Troubleshoot Microsoft Windows 10 desktop issues and assist users with general system-related problems. • Support users with Microsoft 365 and Google Workspace applications by addressing access and basic functionality concerns. • Assist with multi-factor authentication issues and help users regain secure access to business applications. • Maintain clear and complete documentation for support activities to promote accurate tracking and efficient issue resolution.
2026-08-19T00:00:00Z

Help Desk/Desktop Support Analyst

West Chester, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support and contribute to daily IT operations for a growing team in West Chester, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys solving user issues, maintaining stable technology environments, and supporting a broad range of desktop and infrastructure needs. The role combines front-line end-user assistance with routine administrative and operational work across core IT systems. Responsibilities: • Deliver in-person and remote technical assistance for employees experiencing hardware, software, login, or network-related issues. • Handle support requests across multiple escalation levels, ensuring tickets are documented, prioritized, and resolved with professionalism and urgency. • Maintain user accounts and access within Active Directory, including updates to permissions, group membership, and account settings. • Review system notifications and help investigate operational issues affecting desktops, servers, or connectivity. • Assist with scheduled patching activities, system upkeep, and other recurring maintenance tasks that support environment stability. • Provide support for server-related operations and contribute to broader IT administration responsibilities as assigned. • Work closely with IT leadership and technical team members to address daily support demands and assist with smaller improvement initiatives. • Support end-user computing environments built on Microsoft Windows and help maintain consistent service desk performance.
2026-07-30T00:00:00Z

Business Analyst

Merion Station, PA
onsite
Permanent / Full Time
70000 - 90000 USD / Yearly
We are looking for a Business Analyst to support and enhance HR technology solutions for an organization based in Merion Station, Pennsylvania. In this role, you will help improve system performance, reporting, and data reliability while working closely with HR teams, business partners, and external vendors. This position is ideal for someone who combines strong analytical skills with hands-on experience in HR systems administration and process improvement. Responsibilities: • Oversee daily administration of HR technology platforms, including configuration updates, user security, access permissions, routine maintenance, and issue resolution. • Support HR service delivery tools by managing case workflows, queue structures, reporting needs, and knowledge resources that improve service efficiency. • Coordinate system-related projects such as new implementations, platform enhancements, integrations, and version upgrades in collaboration with internal stakeholders and third-party partners. • Build and maintain reports, dashboards, metrics, and data extracts that provide meaningful insight for operational planning and business decisions. • Perform audits and validation activities to strengthen data accuracy, identify inconsistencies, and drive ongoing process improvements. • Prepare and update documentation covering system settings, business procedures, workflow logic, and user-facing instructions. • Provide training, troubleshooting assistance, and day-to-day guidance to HR team members and other business users to encourage effective system adoption. • Gather business requirements, assess operational challenges, and recommend scalable HR technology solutions aligned with organizational needs. • Monitor connections between HR platforms and related systems such as payroll, benefits, recruiting, learning, and workforce management applications. • Serve as a key resource for HR technology by offering functional expertise and helping ensure compliance with privacy, security, and company policy standards.
2026-08-26T00:00:00Z

Entry Level Analyst

Woodbridge, NJ
onsite
Temporary / Contract
28.85 - 31.25 USD / Hourly
We are looking for a detail-oriented Entry Level Analyst. This Long-term Contract position is well suited for someone who enjoys working with large data sets, identifying meaningful trends, and communicating findings clearly to internal teams. The role offers the opportunity to contribute to recurring analysis as well as special projects while building hands-on experience with reporting tools and business systems. Responsibilities:• Analyze operational and financial data using spreadsheets and reporting tools to identify patterns, variances, and actionable insights.• Gather information from multiple sources, organize findings, and share clear updates with team members and stakeholders.• Prepare and maintain Excel-based reports, trackers, and summaries that support day-to-day business decisions.• Assist with ad hoc analytical assignments and special projects based on changing business needs.• Support data validation efforts to improve reporting accuracy and consistency across the team.• Contribute to dashboarding and visualization tasks, including Power BI reporting when applicable.• Work with SAP data and related business systems to extract information and support analysis activities.• Participate in system-related reporting support and training activities connected to business process updates as needed.
2026-08-21T00:00:00Z

Logistics Analyst

Breinigsville, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a detail-oriented Logistics Analyst to support daily logistics operations in Pennsylvania. This is a long-term contract position that offers on-site work and focuses on resolving order backlogs while maintaining accurate shipping and inventory records. The ideal candidate brings hands-on experience in logistics support, strong organizational skills, and confidence working across administrative and customer-related documentation. Responsibilities:• Review and resolve outstanding customer orders and stock transfer activity to improve order accuracy and workflow efficiency.• Provide day-to-day logistics support by responding to customer-related requests and helping move open items to completion.• Prepare, revise, and distribute shipping documentation, including bills of lading, invoices, and certificates tied to outbound transactions.• Maintain organized digital records within cloud-based filing systems to support documentation control and team accessibility.• Assist with inventory and parts data cleanup by identifying discrepancies and updating records as needed.• Partner with internal teams to ensure logistics information is accurate, timely, and aligned with operational requirements.• Perform administrative support tasks that contribute to smooth warehouse and distribution operations.• Help address work backlog priorities by managing multiple logistics and documentation tasks in a fast-paced environment. MUST HAVE SAP experience to be considered
2026-08-26T00:00:00Z

IT Business Analyst

Fort Washington, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an IT Business Analyst to support cross-functional initiatives in Fort Washington, Pennsylvania. This Long-term Contract opportunity is ideal for someone who can connect business needs with technology solutions, improve processes, and help teams deliver well-documented system enhancements. The role will work closely with stakeholders across sales, marketing, and operations to translate requirements into actionable plans that support CRM, ERP, and cloud-based environments. Responsibilities: • Partner with business and technical teams to gather, analyze, and refine requirements for system improvements and new capabilities. • Create clear business documentation, process maps, and functional specifications that guide design, configuration, and delivery efforts. • Serve as a key point of coordination between stakeholders, developers, and project teams to keep priorities aligned and decisions well communicated. • Evaluate current workflows and recommend process enhancements that improve efficiency, usability, and business outcomes. • Support CRM, ERP, and integration-related initiatives by translating operational needs into structured solution requirements. • Use SQL and reporting tools to analyze data, validate outcomes, and help build dashboards that support informed decision-making. • Contribute to Agile delivery activities such as backlog refinement, user story development, testing support, and release readiness. • Assist with change management activities by preparing documentation, coordinating updates, and helping users adopt new processes or system features.
2026-08-19T00:00:00Z

IT Business Analyst

Fort Washington, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an IT Business Analyst to partner with business stakeholders and technical teams to turn operational needs into practical technology solutions. This Long-term Contract position offers the opportunity to support key initiatives, improve system-driven processes, and help define enhancements that strengthen performance and usability. Based in Fort Washington, Pennsylvania, this role requires strong analytical thinking, clear documentation, and the ability to guide collaboration across project teams. Responsibilities: • Partner with business units and IT teams to evaluate needs, identify gaps, and recommend effective system or process solutions. • Gather, analyze, and organize business requirements into clear functional documentation, including current-state and future-state workflows. • Lead discussions with stakeholders to define end-to-end requirements, uncover improvement opportunities, and support process redesign where appropriate. • Contribute within an Agile delivery model by assisting with sprint planning, writing user stories, and defining acceptance criteria. • Work closely with developers and quality assurance teams to clarify requirements, support design decisions, and validate that solutions align with business goals. • Prepare project documentation such as meeting summaries, decision logs, risk tracking, and reporting materials to support delivery transparency. • Assist with software enhancements and implementation efforts by providing analysis, business case support, and impact assessments. • Coordinate assigned project activities, monitor deadlines, and help ensure deliverables are completed on schedule. • Provide testing support through unit validation, defect review, and deployment readiness activities while serving as a key liaison between technical and business groups.
2026-08-19T00:00:00Z

Desktop Support Analyst

Havertown, PA
onsite
Temporary / Contract
19 - 21 USD / Hourly
We are looking for a Desktop Support Analyst to provide front-line technical assistance in an education setting. This long-term contract position supports both students and staff by resolving everyday hardware and software issues with a responsive, service-oriented approach. The role combines walk-up support with on-site classroom assistance, making it ideal for someone who enjoys hands-on troubleshooting and direct user interaction. Responsibilities: • Deliver first-line technical support for students and employees by diagnosing and resolving common device and workstation issues • Provide in-person assistance at a support desk while also responding to requests for help in classrooms and other campus areas • Troubleshoot and support Apple laptops used by staff, including operating system and device-related concerns • Assist students with Chromebook issues, ensuring devices are functional and ready for daily academic use • Address PC desktop and workstation problems involving hardware, software, connectivity, and user access • Document reported incidents, track resolutions, and escalate more complex problems when necessary • Maintain a detail-focused and approachable support experience for users with varying levels of technical knowledge
2026-08-12T00:00:00Z