<p>Industry-leading company seeks a Director of Customer Experience with proven expertise in customer experience, customer service, customer success and leadership. As the Director of Customer Experience, you will oversee the proper operations of the customer service department and ensure customers are receiving timely, accurate and professional service. This candidate will also monitor target revenues, implement sales strategies, create annual department budgets and forecast, manage department expenses, handle employee performance reviews, direct data management, develop and implement customer service policies, prepare monthly tracking reports, draft internal correspondence, maintain customer records, and assist other departments as needed for customer service functions. The ideal candidate for this role should have corporate customer service experience, strong multi-tasking capabilities, and excellent problem-solving skills.</p><p><br></p><p>What you get to do everyday</p><p>· Account/Database Management</p><p>· Order Management</p><p>· Resolve customer inquiries/billing disputes</p><p>· Develop and implement customer service strategies</p><p>· Oversee training and research programs</p><p>· Collaborate cross-functionally with other departments</p><p>· Troubleshoot data performance inquiries</p><p>· Train, Coach, and Mentor Customer Service Team</p>
<p>Robert Half has a client seeking an internal Account Manager with experience in the medical device industry. This is a consulting opportunity starting off at 1-2 months with potential to extend.</p><p> </p><p>Responsibilities include:</p><ul><li>Coordinate the day-to-day efforts and tactical execution in partnership with the Account Director, PM or other relevant internal stakeholders </li><li>Accurately submit project requests through the approval project management software and collaborate with the PM on project timeline and negotiate variances accordingly </li><li>Review creative proofs with Account Director for accuracy and ensure that business objectives, as defined in the creative brief, are reflected and appropriately met in the final content </li><li>Facilitate discussions between internal teams and agency partners to finalize the SOW prior to approval </li><li>Serve as a liaison as needed between internal and external partners and assist in facilitating project activities in partnership with the Account Director</li><li>Gather monthly data with Account Director, including monthly spend vs. plan, campaign performance, schedule performance, etc.</li><li>Collaborate with the Project manager to understand projected timelines and completion dates, and follow up on late tasks identified by the Project Manager </li><li>Responsible for daily account management functions including ownership of coordinating internal calendars, setting up meetings, meeting preparation </li><li>Drive clarity with all team members and alignment on objectives by ensuring meetings and conversations are documented, and ensure timely and accurate distribution to all stakeholders </li><li>Collect and consolidate all feedback for Account Director prior to sending to agency/resources for action </li><li>Manage tactical execution of projects under the guidance of Account Director</li><li>Collaborate with the MLR Coordinators to facilitate resolution to issues during prevetting and MLR reviews </li><li>Produce campaign assets that are MLR approved for target region(s) to ensure assets support new product launches with target customers </li></ul><p> </p>
<p>Our client is looking to hire a success driven, Staff Accountant II with strong general ledger expertise. The Staff Accountant II is responsible for performing a variety of accounting tasks, including general ledger maintenance, account reconciliations, financial reporting, and assisting with month-end and year-end close processes. As the Staff Accountant II, you will maintain the general ledger, perform balance sheet analysis, assist with expense analysis and reconciliation, prepare supporting schedules, complete fixed asset reporting, enter payroll journal entries into the ERP system, generate monthly bonus calculations, handle employee expense reimbursements, and provide other accounting support as needed. The ideal candidate for this role should have great problem-solving skills, excellent time-management and strong budgeting/forecasting abilities that will ensure revenue generation.</p><p><br></p><p>Everyday Responsibilities</p><p>· Support daily accounting functions</p><p>· Month End/Year End Close</p><p>· Assist with preparing journal entries</p><p>· Maintain general ledger</p><p>· Prepare and review monthly financial statements</p><p>· Bank Reconciliations</p><p>· Resolve accounting discrepancies </p><p>· Assist with the internal and external audit process</p><p>· Ad hoc financial analysis projects as requested</p>
<p><strong>HRIS Analyst </strong></p><p><br></p><p>A client of ours is looking for an HRIS Analyst for a contract role to support critical HR technology initiatives during a designated coverage period. This role will play an integral part in preparing for and implementing Workday Recruiting (go-live scheduled for February 2025), providing post-go-live stabilization, and maintaining continuity across key HRIS functions. This is a hands-on position ideal for someone who thrives in dynamic environments and can contribute quickly with minimal ramp-up time.</p><p><br></p><p><strong>Responsibilities of HRIS Analyst </strong></p><ul><li>Support preparation, testing, validation, and user readiness activities for the Workday Recruiting implementation.</li><li>Provide post-go-live stabilization, troubleshooting, workflow optimization, and support user adoption.</li><li>Maintain day-to-day HRIS operations across Workday and associated HR systems to ensure business continuity.</li><li>Serve as the primary point of contact for HRIS support tickets (Tier 1 & Tier 2 support), resolving issues and escalating when needed.</li><li>Support annual and recurring HR processes including compensation cycles, benefits administration, and compliance reporting.</li><li>Assist with data migration, integration troubleshooting, and ongoing data integrity audits.</li><li>Process configuration changes, security updates, and system enhancements as needed.</li><li>Prepare documentation, SOPs, and knowledge transfer materials to ensure seamless transition at contract completion.</li><li>Participate in project and operational meetings, providing updates and ensuring assigned deliverables are met.</li><li>Support month-end and periodic reporting requirements.</li></ul>
<p>Robert Half is seeking a highly skilled and experienced Corporate Tax Director for our growing client. The Corporate Tax Director role will be tasked with managing all facets of the company's tax strategy, compliance, planning, and reporting, this role ensures adherence to tax obligations across all jurisdictions while mitigating risk and enhancing tax efficiency. The preferred candidate will possess extensive expertise in federal and state tax regulations, demonstrate exceptional leadership capabilities, and have a proven track record of success within dynamic, fast-growing organizations where structures and priorities are constantly evolving.</p><p><br></p><p>Primary Responsibilities:</p><ul><li>Direct and oversee the corporate tax function of the company, encompassing strategy, planning, compliance, and reporting </li><li>Guarantee the accurate and punctual submission of all federal, state, local, and supplementary tax filings </li><li>Formulate and implement tax strategies aimed at optimizing the company’s effective tax rate and cash flow position </li><li>Supervise tax accounting and reporting under US GAAP, including the preparation of tax provisions and related disclosures </li><li>Create and manage a tax reporting dashboard to track key strategies, deliverables, and initiatives </li></ul><p><br></p>
<p>Reputable, private equity firm seeks a success-driven, Fund Accountant who is eager to grow within the funds/investment industry. In this role, you will be responsible for overseeing numerous financial funding and investment operations such as: tracking budgeting and forecasting models, preparing financial statements, assisting with the annual audit process, completing treasury and compliance tasks, monitoring fund expenses, and communicating fund performance and financial results to management/stakeholders. The ideal Fund Accountant for this role should have excellent analytical skills, great research abilities, and in-depth knowledge of generally accepted accounting principles.</p><p><br></p><p>Primary Responsibilities</p><p>· Capture and record fund activities</p><p>· Daily AP/AR transactions</p><p>· Oversee various investment funds</p><p>· Prepare fund accounting financial statements/reports</p><p>· Assist with the annual audit process</p><p>· Supervise reconciliation of investment portfolios</p><p>· Gather treasury filings as needed</p><p>· Maintain strong client relationships</p><p>· Ad hoc vendor relation projects</p>
