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22 results for Client Service Representative in Trevose, PA

Customer Service Representative

Neptune, NJ
onsite
Permanent / Full Time
41600 - 49920 USD / Yearly
We are looking for a customer-focused individual to support clients and partners with timely, accurate service in New Jersey. This position plays an important role in managing inquiries, guiding orders through completion, and helping customers feel confident in the products and services offered. The ideal candidate brings strong communication skills, sound judgment, and the ability to work collaboratively in a fast-moving environment while maintaining a positive brand experience.Salary:$20 - $24 / HourBenefits:MDV, PTO, 401kResponsibilities:• Manage customer interactions across multiple service channels, including order coordination, issue resolution, shipment communication, pricing updates, confirmation notices, and post-order follow-up.• Build strong knowledge of product lines to answer questions clearly and provide reliable guidance tailored to customer needs.• Partner with internal teams such as sales, operations, and related departments to address concerns efficiently and deliver a seamless customer experience.• Monitor recurring questions and service patterns, then share insights that can help improve processes, products, and overall support quality.• Foster lasting customer relationships by communicating effectively, responding with empathy, and creating a high level of trust with both new and existing accounts.• Prepare and distribute sales support resources, including training content and customer-facing tools that assist commercial and marketing efforts.• Represent the organization and its portfolio of brands consistently by following communication standards and promoting a consistent, customer-centric image.• Contribute to business support activities that may include updates tied to operational or system changes when needed to maintain service continuity.
2026-07-07T00:00:00Z

Customer Service Representative

Somerset, NJ
onsite
Temporary / Contract
22 - 24 USD / Hourly
We are looking for a Customer Service Representative to support daily customer interactions and order processing for a busy team. This long-term contract position is ideal for someone who brings strong customer service and order entry experience, communicates clearly, and can manage a high volume of inquiries with professionalism. The person in this role will handle inbound and outbound communication, accurately enter and maintain customer orders, and help ensure a positive customer experience across every interaction. Responsibilities:<ul><li>Accurately enter, review, and process customer orders in the system, ensuring all information is complete and correct.</li><li>Update existing orders, make revisions as needed, and verify order details before processing.</li><li>Respond to incoming customer calls and messages promptly, providing accurate information and effective support.</li><li>Place outbound calls as needed to follow up on requests, resolve open issues, or confirm order-related details.</li><li>Assist customers with product, service, pricing, and order-related questions while maintaining a courteous and solutions-focused approach.</li><li>Monitor order status and communicate updates, delays, or changes to customers in a timely manner.</li><li>Update customer account records, document interactions, and maintain accurate order documentation.</li><li>Use SAP and related systems to review order status, customer information, and service history.</li><li>Coordinate with internal teams, including sales, shipping, and operations, to resolve order issues and ensure timely fulfillment.</li><li>Escalate complex customer concerns as appropriate while maintaining a high level of customer satisfaction.</li></ul>
2026-07-09T00:00:00Z

Customer Service Representative

New Brunswick, NJ
onsite
Temporary / Contract
17.1 - 19.8 USD / Hourly
We are looking for a Customer Service Representative to support a busy logistics operation. This Contract position is ideal for someone who enjoys balancing customer communication with delivery coordination in a fast-moving warehouse office setting. The person in this role will help keep scheduled deliveries on track, provide timely updates to customers, and resolve service concerns with professionalism. Responsibilities:• Monitor daily delivery activity for a high volume of drivers and maintain awareness of route progress throughout the day.• Communicate with customers to provide order status updates and address questions related to scheduled deliveries.• Adjust delivery appointments when changes occur and coordinate revised timing with customers in a clear and timely manner.• Respond to inbound service issues involving orders or delivery concerns and work toward prompt resolution.• Contact customers before scheduled delivery dates to verify availability and confirm appointment details.• Conduct follow-up calls after deliveries to gather feedback and encourage survey participation.• Enter and maintain accurate service and delivery information in internal systems and spreadsheets.• Collaborate with dispatch and operations teams to support smooth delivery execution during peak seasonal demand.
2026-07-09T00:00:00Z

Customer Service Representative

Camden, NJ
onsite
Temporary to Hire
23 - 24 USD / Hourly
We are looking for a Customer Service Representative to join a fast-moving office environment in Camden, New Jersey. This long-term contract position combines customer support, mail and shipping coordination, and front-office administrative assistance in a structured onsite setting. The ideal candidate is comfortable handling a high volume of tasks, communicating clearly with internal and external contacts, and using Microsoft Office to stay organized and responsive. Responsibilities:• Manage incoming customer calls and respond to questions with professionalism, accuracy, and urgency.• Process orders and update related information in company systems while maintaining careful attention to detail.• Support daily mailroom and shipping activity, including sorting, distributing, preparing, and tracking outbound and inbound packages.• Provide administrative assistance to the onsite team by handling routine clerical tasks and maintaining organized records.• Step in at the reception area when needed to greet visitors, answer the main line, and direct inquiries appropriately.• Coordinate follow-up communication for customer requests and help resolve service issues in a timely manner.• Work effectively in a fast-paced onsite environment while balancing customer interactions and operational priorities.
2026-07-09T00:00:00Z

Customer Service Representative

Neptune, NJ
onsite
Temporary / Contract
20 - 24 USD / Hourly
We are looking for a Customer Service Representative to support daily customer interactions from our New Jersey office. This Long-term Contract position is ideal for someone who enjoys helping customers, managing order-related requests, and maintaining a high standard of service in a fast-paced environment. The person in this role will handle a steady volume of inbound and outbound communication while ensuring accurate information is recorded and resolved efficiently. Responsibilities: • Respond to incoming customer calls and provide timely, detail-focused assistance for questions, concerns, and service needs. • Place outbound calls as needed to follow up on open issues, confirm details, and support customer satisfaction. • Process customer orders with accuracy, ensuring all entries are complete and aligned with internal procedures. • Document conversations, updates, and resolutions clearly within the appropriate systems. • Address service-related issues by gathering relevant information and coordinating next steps toward resolution. • Maintain consistent communication with customers regarding order status, account inquiries, and general support requests. • Manage multiple tasks efficiently while meeting productivity expectations in an in-office call center setting.
2026-07-08T00:00:00Z

Customer Service Representative

Monmouth Junction, NJ
onsite
Temporary / Contract
20 - 21 USD / Hourly
We are looking for a Customer Service Representative to support day-to-day client interactions from our New Jersey location. This Long-term Contract opportunity is ideal for someone who enjoys assisting customers, handling order-related questions, and providing prompt, detail-oriented service across phone-based channels. The person in this role will help maintain a positive customer experience by responding accurately, resolving concerns efficiently, and keeping order information organized and up to date. Responsibilities: • Respond to incoming customer calls and provide timely, courteous assistance for a range of service-related inquiries. • Place outbound calls as needed to follow up on requests, confirm details, and support issue resolution. • Enter customer orders accurately into internal systems while verifying product, quantity, and account information. • Review and process purchase order details to ensure requests are recorded correctly and routed without delays. • Investigate customer concerns and work toward practical resolutions that align with service expectations. • Maintain clear records of interactions, updates, and order activity to support smooth communication and tracking. • Coordinate with internal teams when necessary to address order questions, service issues, or account-related matters.
2026-07-07T00:00:00Z

Customer Service Representative

Neptune, NJ
onsite
Permanent / Full Time
41600 - 49920 USD / Yearly
We are looking for a Customer Service Representative to deliver attentive, solutions-focused support for customers in Wall Twp, New Jersey. This position plays an important role in managing order-related requests, answering product questions, and helping create a positive experience across every customer interaction. The ideal candidate brings strong communication skills, sound judgment, and a customer-first mindset suited to a fast-moving business environment.Salary:$20 - $24 / Hour Benefits:MDV, PTO, 401kResponsibilities:• Manage customer interactions across multiple service channels, including order coordination, shipment status updates, issue resolution, pricing clarification, order acknowledgements, and post-sale follow-up.• Build strong working knowledge of product offerings in order to provide accurate guidance and respond confidently to customer questions.• Partner with internal teams to address service concerns efficiently and help ensure a smooth, high-quality customer experience.• Monitor recurring customer questions and service patterns, then share insights that support improvements to products, processes, and overall service delivery.• Develop positive relationships with both new and existing customers by communicating professionally, listening carefully, and responding with empathy and accuracy.• Prepare and distribute sales support resources, including training content and customer-facing tools that assist sales and marketing efforts.• Represent the company and its brands consistently by following communication standards, service policies, and brand expectations in every interaction.
2026-07-09T00:00:00Z

Patient Service Representative

Wilmington, DE
onsite
Temporary to Hire
19 - 19 USD / Hourly
We are looking for a Patient Service Representative to support a busy healthcare office in Delaware. This onsite contract opportunity has the potential to become permanent and is ideal for someone who is comfortable with technology, takes initiative, and enjoys helping patients through each step of their visit. The person in this role will contribute to a welcoming Front-office experience by managing scheduling, registration, and patient communication with accuracy and care. Responsibilities:• Coordinate patient appointments and maintain an organized daily schedule for the office.• Welcome patients upon arrival, guide them through check-in procedures, and ensure required information is collected accurately.• Handle inbound calls, respond to routine questions, and direct patient concerns to the appropriate team members.• Complete patient registration tasks and update records in the system with careful attention to detail.• Provide clear service and support to patients before, during, and after appointments.• Work closely with the onsite manager and office staff to keep front-desk operations running smoothly.• Use office technology and internal systems effectively to manage administrative and patient service tasks.• Maintain a business-casual presence while delivering a positive experience for patients and visitors.
2026-06-29T00:00:00Z

Patient Service Representative

Blue Bell, PA
onsite
Temporary / Contract
19 - 19 USD / Hourly
We are looking for a Patient Service Representative to support a high-volume healthcare environment through attentive scheduling and patient-facing service. This is a contract position based in the Greater Philadelphia Region with a primarily remote schedule after completion of initial on-site orientation and equipment pickup. The ideal Patient Service Representative candidate brings experience from a medical office, hospital, or similar clinical setting and can confidently navigate patient scheduling while using Epic software. Flexibility is important, as the role may include varied weekday shifts and rotating weekend coverage. What you get to do every single day:• Coordinate patient appointment scheduling, rescheduling, and cancellations while maintaining accuracy across calendars and records.• Respond to inbound patient inquiries with professionalism, providing clear guidance on appointments, services, and next steps.• Use Epic to review, update, and document patient information in accordance with established procedures.• Support daily administrative workflows by confirming visit details and helping patients prepare for upcoming appointments.• Work collaboratively with clinical and operational teams to address scheduling conflicts and improve service continuity.• Manage a remote workload effectively after initial on-site onboarding, orientation, and equipment collection are completed.• Adjust to rotating weekday hours and periodic weekend assignments based on department coverage needs.
2026-07-09T00:00:00Z

Patient Service Rep

Blue Bell, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Patient Service Representative to support daily front-end patient operations in Blue Bell, Pennsylvania. This Long-term Contract position is well suited for someone who communicates clearly, handles sensitive information with discretion, and provides a positive experience for patients throughout the scheduling and registration process. The role includes coordinating appointments, verifying insurance details, managing referrals and authorizations, and maintaining accurate records within electronic medical systems. Success in this position requires strong customer service skills, attention to compliance standards, and the ability to resolve issues efficiently in a HIPAA-regulated environment. Responsibilities: • Welcome patients and provide courteous assistance with scheduling, registration, and general service inquiries. • Arrange appointments, update calendars, and coordinate changes while following established office procedures. • Review patient demographic information and maintain accurate documentation within EMR and Epic systems. • Confirm insurance eligibility, collect copays when required, and support benefit-related administrative tasks. • Process referrals and authorizations in a timely manner to help ensure continuity of care. • Address patient concerns, troubleshoot service issues, and escalate complex matters when appropriate. • Handle confidential records in accordance with HIPAA requirements and internal compliance protocols. • Support additional administrative or financial tasks as needed, including ad hoc assignments related to patient services.
2026-07-08T00:00:00Z

Customer Service Representative I (US)

Norristown, PA
onsite
Temporary / Contract
17.5 - 18.2 USD / Hourly
We are looking for a HYBRID Customer Service Representative I to support customer-facing operations for a bioprocessing-focused business in King of Prussia, Pennsylvania. This Long-term Contract position will serve as a key link between customers and internal teams, helping coordinate orders, resolve service issues, and maintain a high standard of responsiveness. The role requires strong communication, sound judgment, and the ability to keep order activity moving efficiently from initial request through final billing. Responsibilities:• Oversee customer orders from initial entry through final invoice, ensuring accuracy and timely progression at each stage.• Work closely with sales, supply chain, finance, quality, regulatory, production, and logistics teams to support successful order completion.• Coordinate shipment arrangements and monitor delivery status when transportation support or tracking updates are needed.• Identify service risks early, address customer concerns proactively, and elevate complex issues to leadership when necessary.• Manage exceptions that may delay fulfillment, including follow-up on account or credit-related matters.• Communicate clearly with customers and internal stakeholders to provide updates, clarify requirements, and maintain confidence in the process.• Support a smooth customer experience by balancing independent task ownership with effective teamwork across functions.
2026-07-01T00:00:00Z

Customer Service & Order Processing Representative

Woodbridge, NJ
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a dependable Customer Service & Order Processing Representative to join a manufacturing organization. This contract opportunity with permanent potential is ideal for someone who enjoys supporting customers, managing order details, and keeping shipments moving accurately and efficiently. The person in this role will work closely with sales, warehouse, and logistics partners to ensure timely order fulfillment while maintaining a high standard of service. Responsibilities:• Enter and manage customer orders accurately within the company’s order management system, ensuring all details are complete and up to date.• Arrange transportation for outgoing shipments and help determine the most effective routing based on delivery needs.• Partner with warehouse personnel and customers to coordinate shipping schedules, delivery updates, and order-related questions.• Investigate transit-related damage issues and submit claims documentation to support timely resolution.• Provide day-to-day assistance to the sales team and customers by responding to order inquiries and helping resolve service concerns.• Maintain organized records and complete general administrative support tasks as needed within the office.• Monitor multiple open orders at once, following through on deadlines and communicating status updates to relevant stakeholders.
2026-07-09T00:00:00Z

Customer Service Supervisor

Bristol, PA
onsite
Temporary to Hire
20 - 24 USD / Hourly
Highly regarded organization in greater Philadelphia is seeking a Customer Service Lead for a possible temporary opportunity. This role is on-site and will begin immediately. RESPONSIBILITIES: • Collaborate with the marketing team to analyze and develop promotions aimed at increasing overall sales and channel volume. • Collaborate with cross functional departments on DTC customer service programs • Develop and mentor the team to enhance the call center’s performance and deliver best in class customer service experience • Lead the team in providing responses through SMS, chat, email, and phone • Assist in training, workforce management, and budget management for the team. • Maintain optimal performance and sales levels while consistently adhering to Lenox’s highest quality standards. • Support the customer service process and communicate with both the Lenox team and end consumers in a professional manner. • Track and analyze Call Center performance against service goals/metrics; provide regular reports to management and business unit customers regarding performance relative to goals, along with recommended actions. • Establish and ensure compliance with standard practices and processes in the call center; be responsible for implementing best operational practices and process improvements. • Prepare team reports and analyze performance statistics. • Build a team environment through regular contact, training, communication, and meetings with staff and team members. • Act as the point of contact for escalated customer issues, ensuring resolution to customer satisfaction. • Hold all employees accountable for achieving stated goals, administering corrective action via performance plans when goals are not met, and providing timely recognition when goals are achieved. • Perform other duties as assigned. MUST REQUIREMENTS: • A minimum of 5-7 years of previous supervisory or management experience. • Ability to work flexible hours as needed, including days, evenings, rotating Saturdays and weekends, holidays, and additional hours when required. • Strong interpersonal, writing, and problem-solving skills. • Capability to lead and coach multiple teams while handling various issues simultaneously. • Ability to promote teamwork and foster high employee morale. • Strong listening skills. For immediate consideration please call the Trevose PA office of Robert Half at 215-244-1551. Thank you!
2026-07-09T00:00:00Z

Client Experience Specialist

Nazareth, PA
onsite
Temporary / Contract
18 - 23 USD / Hourly
Our client is seeking a customer-focused Client Experience Specialist who is passionate about delivering exceptional service. This role serves as the primary point of contact for customers and plays a key role in building positive client relationships. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve customer concerns accurately and professionally</li><li>Process orders and account updates</li><li>Document interactions in company systems</li><li>Collaborate with internal teams to ensure customer satisfaction</li><li>Identify opportunities to improve the customer experience</li></ul>
2026-06-19T00:00:00Z

Dispatcher / Customer Service Representative

New Castle, DE
onsite
Temporary / Contract
20 - 22.5 USD / Hourly
We are seeking a reliable and customer-focused Dispatcher / Customer Service Representative to join our team in New Castle, Delaware. This role is responsible for coordinating schedules, communicating with drivers or field staff, and providing excellent service to customers by handling inquiries, resolving issues, and ensuring timely updates. The ideal candidate is organized, detail-oriented, and able to thrive in a fast-paced environment. Key Responsibilities:<ul><li>Receive and manage incoming service requests, calls, and customer inquiries</li><li>Schedule and dispatch drivers, technicians, or service personnel based on availability, priority, and location</li><li>Monitor routes, job progress, and service timelines to ensure efficient operations</li><li>Communicate delays, schedule changes, and service updates to customers and internal teams</li><li>Provide professional and courteous customer service by phone, email, and in person as needed</li><li>Resolve customer concerns and escalate issues when appropriate</li><li>Maintain accurate dispatch logs, schedules, work orders, and customer records</li><li>Coordinate with operations, warehouse, or field teams to support service delivery</li><li>Enter and update data in dispatching, CRM, or internal scheduling systems</li><li>Assist with billing support, documentation, and administrative tasks as needed</li><li>Ensure compliance with company procedures and safety standards</li></ul>
2026-06-24T00:00:00Z

Customer Success Specialist

Bethlehem, PA
onsite
Temporary to Hire
21 - 24 USD / Hourly
Robert Half is partnering with a growing local organization to identify a Customer Success Specialist who is passionate about delivering exceptional customer experiences and ensuring orders are processed accurately from start to finish. This is a great opportunity for someone who enjoys building relationships with customers, managing multiple priorities, and serving as a key liaison between clients and internal teams. Responsibilities include:<ul><li>Enter customer orders and quotes into the company's processing system</li><li>Maintain accurate order information within internal databases, spreadsheets, and CRM systems, including Salesforce</li><li>Communicate order confirmations, shipping timelines, delays, and updates to customers</li><li>Coordinate with internal departments to ensure orders are routed and fulfilled properly</li><li>Provide customers with product documentation, manuals, cut sheets, and warranty information</li><li>Assemble and distribute operation and maintenance manuals as needed</li><li>Maintain organized records of open orders, completed orders, quotes, and sales documentation</li><li>Answer and direct incoming phone calls professionally and efficiently</li><li>Deliver exceptional customer service while building positive client relationships</li><li>Assist with administrative projects, data entry, filing, and cross-functional support as needed</li><li>Serve as a backup resource for other departments during periods of high volume</li></ul>
2026-07-09T00:00:00Z

Call Center Specialist

Blue Bell, PA
onsite
Temporary to Hire
18.5 - 20 USD / Hourly
We are looking for a Call Center Specialist to join a customer support team in Blue, Bell, Pennsylvania. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys helping customers, communicating clearly, and delivering dependable service in a fast-paced call center setting. The role focuses on handling a high volume of interactions, resolving questions efficiently, and ensuring each customer receives accurate and courteous support. Responsibilities:• Manage inbound customer calls and deliver prompt, attentive assistance for a wide range of service-related questions• Place outbound calls when needed to complete follow-ups, gather feedback, or support business outreach efforts• Explain company services, procedures, and policy details clearly so customers receive accurate and consistent information• Address customer concerns with sound judgment and route more complex matters to the appropriate internal team for resolution• Record call details, updates, and outcomes thoroughly in customer service platforms and internal documentation systems• Contribute to team performance goals by maintaining strong quality standards, efficiency, and customer satisfaction results• Demonstrate patience, empathy, and courtesy during every customer interaction• Use office and customer service software tools effectively to support daily call center operations
2026-06-30T00:00:00Z

Call Center Specialist

Woodbridge, NJ
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Call Center Specialist to join a busy customer support team. This contract-to-permanent position is ideal for someone who thrives in a fast-moving inbound call center and can balance customer service, coordination, and administrative accuracy throughout the day. The role supports customers, field technicians, and internal teams by managing service requests, updating work orders, and helping drive timely resolution of service-related issues. Responsibilities:• Respond to a high daily volume of incoming calls from customers and field technicians while providing attentive and efficient service.• Document service needs accurately by creating, updating, and maintaining work orders within the company system.• Complete work order closeout tasks after services are finished, confirming that records are accurate and up to date.• Distribute finalized daily assignments to technicians and adjust scheduled work as operational needs change.• Remove, reschedule, or reroute service calls in technician queues to support timely coverage and customer satisfaction.• Review equipment and service history to assist with issue identification and support effective problem resolution.• Provide remote assistance to field technicians by sharing service information, troubleshooting details, and next-step guidance.• Partner with sales and installation teams to address service concerns and coordinate updates related to customer issues.• Process customer refunds through approved payment platforms while following accuracy and compliance standards.
2026-07-09T00:00:00Z

Client Scheduling Coordinator

Whitehouse Station, NJ
onsite
Temporary / Contract
17 - 18 USD / Hourly
We are seeking a Client Scheduling Coordinator to support appointment coordination and client service operations for a long-term contract position. In this role, you will manage scheduling activities, respond to inquiries efficiently, and help create a smooth experience for clients and business partners. This opportunity is ideal for someone who is organized, detail-oriented, and comfortable working in a structured, team-focused environment with a hybrid work schedule. Responsibilities:<ul><li>Coordinate appointments across multiple calendars to align client needs with business availability and service expectations.</li><li>Respond to scheduling requests, inquiries, and follow-up items promptly while maintaining a professional and customer-focused approach.</li><li>Utilize internal systems and departmental resources to complete daily assignments accurately, efficiently, and within established timeframes.</li><li>Review scheduling details carefully to minimize errors and ensure a positive client experience.</li><li>Communicate updates, issues, and support needs clearly with team members, business partners, and leadership.</li><li>Collaborate with internal stakeholders to resolve inquiries within established service-level expectations.</li><li>Monitor recurring scheduling trends, availability patterns, and service concerns, providing regular feedback and observations to leadership.</li><li>Participate in training and adapt to assigned schedules based on business needs and demonstrated proficiency.</li></ul>
2026-07-09T00:00:00Z

Client Scheduling Coordinator

Flemington, NJ
onsite
Temporary / Contract
17 - 18 USD / Hourly
We are seeking a Client Scheduling Coordinator to support appointment coordination and client service operations for a long-term contract position. In this role, you will manage scheduling activities, respond to inquiries efficiently, and help create a smooth experience for clients and business partners. This opportunity is ideal for someone who is organized, detail-oriented, and comfortable working in a structured, team-focused environment with a hybrid work schedule. Responsibilities:<ul><li>Coordinate appointments across multiple calendars to align client needs with business availability and service expectations.</li><li>Respond to scheduling requests, inquiries, and follow-up items promptly while maintaining a professional and customer-focused approach.</li><li>Utilize internal systems and departmental resources to complete daily assignments accurately, efficiently, and within established timeframes.</li><li>Review scheduling details carefully to minimize errors and ensure a positive client experience.</li><li>Communicate updates, issues, and support needs clearly with team members, business partners, and leadership.</li><li>Collaborate with internal stakeholders to resolve inquiries within established service-level expectations.</li><li>Monitor recurring scheduling trends, availability patterns, and service concerns, providing regular feedback and observations to leadership.</li><li>Participate in training and adapt to assigned schedules based on business needs and demonstrated proficiency.</li></ul>
2026-07-07T00:00:00Z

Customer Service / Operations Manager

North Brunswick, NJ
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
benefits:<ul><li>medical</li><li>dental</li><li>vision</li><li>401k</li><li>paid time off</li></ul> Responsibilities<ul><li>Oversee day-to-day customer service operations and ensure high-quality support delivery</li><li>Manage, coach, and develop a team of customer service representatives</li><li>Implement and improve processes to enhance efficiency and customer experience</li><li>Monitor KPIs, analyze performance metrics, and drive continuous improvement</li><li>Collaborate cross-functionally with sales, logistics, and finance teams</li><li>Resolve escalated customer issues in a timely manner</li><li>Ensure compliance with company policies and operational procedures</li></ul>
2026-06-25T00:00:00Z

Director, Client Support

Horsham, PA
onsite
Permanent / Full Time
120000 - 150000 USD / Yearly
We are looking for an experienced Director, Client Support to lead a multi-level customer support organization in Horsham, Pennsylvania. This role will shape the direction of the support function, strengthen leadership across the team, and ensure clients receive responsive, high-quality service. The ideal candidate brings a strong mix of strategic planning, operational discipline, and executive-level partnership to drive client satisfaction, retention, and long-term performance. Responsibilities: • Lead and develop customer support managers and their teams, fostering accountability, growth, and a high standard of client service across the organization. • Set the direction for the client support function by establishing priorities, defining operating practices, and aligning team efforts with broader business goals. • Work closely with senior and commercial leadership to advance departmental initiatives, support account strategies, and improve client outcomes. • Serve as an executive sponsor for key client relationships, coordinating with internal teams to ensure consistent support and effective issue resolution. • Oversee service delivery activities such as research, analysis, and daily client requests to ensure work is completed accurately, on time, and in accordance with service expectations. • Act as a senior escalation point for complex client and internal issues, identifying root causes and implementing lasting corrective actions. • Monitor departmental performance through metrics and trend analysis, creating action plans to address risks and improve quality, efficiency, and retention. • Drive operational improvement by identifying process gaps, strengthening team rhythms, and leading the integration of additional support teams when organizational changes occur. • Manage talent strategy for the function, including hiring, coaching, succession planning, performance reviews, and ongoing leadership development. • Prepare and deliver clear updates to senior leadership on performance, risks, opportunities, and key initiatives affecting the client support organization.
2026-06-16T00:00:00Z