<p>We are seeking an experienced Senior Customer Service Representative to join our client’s team in the printing/manufacturing industry. This is a temp-to-hire opportunity for a motivated professional who thrives in a fast-paced, detail-driven environment and is eager to grow into a more advanced account/customer service role.</p><p><br></p><p>Responsibilities:</p><ul><li>Manage and process customer accounts and orders with accuracy and timeliness.</li><li>Verify and confirm order details (items, quantities, changes, etc.) and enter them correctly into the order system.</li><li>Serve as the primary liaison between customers and internal teams, ensuring clear communication and effective follow-up.</li><li>Prioritize daily workload to meet shifting demands, updates, and changes.</li><li>Apply problem-solving skills to resolve customer issues and ensure satisfaction.</li><li>Learn and apply calculations, conversions, and concepts specific to the production process.</li><li>Apply project management skills to oversee customer orders from start to finish, ensuring deadlines, changes, and deliverables are met.</li><li>Coordinate with multiple stakeholders to drive projects forward and ensure seamless execution across teams.</li></ul><p><br></p><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. This Contract to permanent position offers an exciting opportunity to engage in meaningful customer interactions while supporting a company committed to improving safety in the workplace. The ideal candidate will bring a proactive approach to solving customer issues and a commitment to delivering exceptional service in a fast-paced environment.<br><br>Responsibilities:<br>• Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly and with great attention to detail.<br>• Utilize multiple internal systems to ensure accurate and efficient service delivery.<br>• Follow up with internal teams and customers to ensure that issues are resolved from start to finish.<br>• Provide timely feedback to management about potential service failures or customer concerns.<br>• Assist with order management, including new customer setups, shipping, and delivery tracking.<br>• Collaborate with cross-functional teams to troubleshoot and resolve customer issues effectively.<br>• Participate in special projects and initiatives as assigned by management.<br>• Handle data entry tasks with high attention to detail, ensuring accuracy in all records.<br>• Respond to customer correspondence, including emails and phone calls, in a timely and detail-focused manner.<br>• Work occasional mandatory overtime as requested by management.
We are looking for an experienced Senior Manager of Customer Experience & Loyalty Operations to join our team on a contract basis in El Segundo, California. In this role, you will play a pivotal part in enhancing customer satisfaction, loyalty, and retention strategies for subscription-based beauty brands. The position requires a strong focus on operational excellence, vendor management, and collaboration across departments to drive impactful initiatives.<br><br>Responsibilities:<br>• Develop and implement customer experience and retention strategies to enhance satisfaction and engagement.<br>• Design and manage loyalty programs, including Surprise & Delight initiatives tailored to customer tenure and behavior.<br>• Oversee vendor operations and ensure adherence to quality standards through performance reviews and coaching.<br>• Optimize CX tools and platforms such as Zendesk, Ada, Shopify, and Recharge to improve efficiency and customer support.<br>• Analyze data trends and create actionable insights to address customer pain points and improve retention.<br>• Collaborate with Product, Marketing, and Creative teams to align customer experience with campaigns and brand strategies.<br>• Act as a key escalation point for complex customer issues, ensuring timely resolution and customer satisfaction.<br>• Monitor key performance metrics and provide regular reports to identify opportunities for improvement.<br>• Lead team meetings and contribute to performance reviews, emphasizing continuous growth and optimization.<br>• Partner with technical teams to recommend enhancements to processes and tools for better customer service delivery.
We are looking for a dedicated Administrative Assistant to join our team in Irvine, California. This Contract-to-permanent position offers an exciting opportunity to support our Commercial Fire Protection team with a blend of administrative and coordination responsibilities. The ideal candidate will excel at customer service, project coordination, and maintaining operational efficiency within a fast-paced environment.<br><br>Responsibilities:<br>• Coordinate service and project activities, including scheduling work orders and monitoring their progress.<br>• Handle incoming customer calls related to service dispatching, scheduling, and general inquiries.<br>• Prepare detailed estimates and proposals to support the Operations and Business Development teams.<br>• Procure necessary parts and materials for service work orders to ensure timely completion.<br>• Create and dispatch work orders for planned maintenance and service tasks.<br>• Oversee monthly maintenance accounts, maintaining communication with contract customers and subcontractors.<br>• Monitor technician check-ins and check-outs in compliance with company safety policies, reporting any discrepancies.<br>• Develop and maintain customer satisfaction follow-up procedures, providing feedback to senior management.<br>• Generate reports to track service and project metrics effectively.<br>• Provide service quotes to customers in collaboration with the Service Supervisor.
<p>Are you a people-person who loves solving problems and making someone’s day a little easier? We’re looking for a <strong>Customer Service Representative</strong> to join our team and be the friendly voice that supports our customers every step of the way.</p><p>What You’ll Do:</p><ul><li>Serve as the first point of contact for customers via phone, email, or chat.</li><li>Listen, problem-solve, and provide clear solutions with a positive attitude.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Collaborate with internal teams to resolve customer concerns quickly.</li><li>Go the extra mile to ensure every customer feels valued and supported.</li></ul><p><br></p>
We are looking for a dedicated Logistics Clerk to join our team in Torrance, California. In this contract role, you will play a key part in managing and coordinating transloading activities, ensuring that cargo is accurately handled, inspected, and documented. This position is ideal for individuals with a strong background in logistics and a commitment to maintaining safety and efficiency.<br><br>Responsibilities:<br>• Assist in transloading operations, including unloading, receiving, inspecting, loading, shipping, and storing cargo as directed by the Transloading Customer Service Manager.<br>• Collaborate with material handlers to weigh, measure, and count incoming or outgoing shipments, verifying information against bills of lading, invoices, and other documentation.<br>• Document and report any irregularities or damages to freight, containers, or trailers, ensuring timely communication with the manager and team leads.<br>• Maintain accurate records of daily activities, including receiving tallies, loading tallies, manifests, and activity logs as required.<br>• Ensure adherence to safety protocols during freight handling, including forklift operation, pallet jack usage, and stacking procedures.<br>• Lead by example in practicing safe and efficient handling of cargo and equipment.<br>• Perform tasks such as palletizing, restacking, labeling, sorting, and reworking freight as needed.<br>• Operate forklifts, pallet jacks, scales, and other equipment in compliance with company policies and safety standards.
<p>We are looking for a dedicated Bilingual Spanish Customer Service Representative to join our team in Torrance, California. In this Contract to permanent position, you will play a pivotal role in ensuring exceptional service and support to our customers while representing our company values. This role provides an opportunity to showcase your problem-solving skills, technical product knowledge, and passion for customer satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Represent the company’s values and culture through clear, detail-oriented, and empathetic communication.</p><p>• Build and maintain strong relationships with customers, ensuring their needs are understood and met.</p><p>• Assist in promoting and selling products or services by recommending suitable options based on customer preferences.</p><p>• Accurately record customer information and inquiry details in company databases.</p><p>• Develop technical expertise about products to address and resolve customer issues effectively.</p><p>• Manage and resolve customer complaints with a calm, courteous, and solution-oriented approach.</p><p>• Participate in product and skill training sessions, passing required assessments to enhance service delivery.</p><p>• Share relevant feedback and observed customer trends with management to improve processes.</p><p>• Maintain consistent attendance and flexibility to work variable schedules, including occasional weekend shifts.</p>
<p>We’re working with a client in Culver City who are looking for an Entry Level Office Assistant to support their team. This is a fantastic opportunity to gain more office experience and to join a growing company. You’ll be responsible for assisting with data entry, ordering office supplies, setting up conference rooms and assisting with projects. </p>
<p>We are looking for a dedicated and customer-focused <strong>Bilingual French Canadian</strong> Customer Service Representative to join our team in Torrance, California. In this role, you will be the voice of our company, assisting customers with inquiries, troubleshooting technical issues, and providing tailored recommendations to meet their needs. This is a Contract to permanent position within the manufacturing industry, offering an opportunity to grow while delivering exceptional customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Represent the company's values and culture in all customer interactions, ensuring a positive and detail-oriented experience.</p><p>• Build and maintain strong, empathetic relationships with customers to address their questions and concerns effectively.</p><p>• Recommend and promote products or services that align with customers' needs, contributing to brand growth.</p><p>• Document customer details and inquiries accurately in company databases for future reference.</p><p>• Utilize technical knowledge to troubleshoot and resolve issues related to products and appliances.</p><p>• Manage customer complaints with patience and professionalism, ensuring satisfaction and de-escalating challenging situations.</p><p>• Participate in product and skill training sessions, successfully completing assessments to stay updated on offerings.</p><p>• Share valuable feedback and observed trends with management to improve customer service processes.</p><p>• Maintain regular attendance and flexibility to work variable schedules, including occasional weekends or overtime.</p>
We are looking for a detail-oriented Administrative Assistant to join our team in City of Industry, California. In this long-term contract role, you will play a key part in supporting daily operational needs, ensuring smooth workflow and effective communication across departments. This position offers an excellent opportunity to contribute to a dynamic work environment while honing your administrative skills.<br><br>Responsibilities:<br>• Provide exceptional customer service by answering inbound calls and addressing inquiries promptly.<br>• Organize and manage calendars, schedule meetings, and coordinate appointments for team members.<br>• Process invoices, payments, and purchase orders with accuracy and attention to detail.<br>• Maintain and update documentation, including filing, distributing incoming and outgoing mail, and managing time sheets.<br>• Assist with travel arrangements, expense account tracking, and vendor communication.<br>• Create dashboards and reports to streamline processes and improve workflow efficiency.<br>• Support training initiatives and ensure proper documentation for process improvements.<br>• Handle onsite administrative tasks such as distributing faxes and providing backup support.<br>• Collaborate with finance teams to manage specifications and review payments.<br>• Facilitate communication with vendors and coordinate logistics as needed.
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Los Angeles, California. In this role, you will provide essential support to ensure smooth service operations and maintain customer satisfaction. This position requires a detail-oriented individual with excellent organizational and interpersonal skills.<br><br>Responsibilities:<br>• Coordinate service and repair center activities to ensure efficient operations.<br>• Manage spare parts inventory, including tracking and replenishment.<br>• Provide support in order fulfillment and packaging when required.<br>• Respond promptly and courteously to customer inquiries and resolve issues effectively.<br>• Maintain accurate records and documentation related to service and inventory.<br>• Collaborate with team members to streamline processes and improve workflow.<br>• Assist in monitoring and improving customer service standards.<br>• Organize and prepare mail packages as part of daily operations.
<p>A shared workspace company in Beverly Hills is looking for a Front Desk Coordinator to join their team on a contract basis. You’ll be responsible for greeting guests, answering and transferring calls and assisting with setting up conference rooms. </p>
We are looking for an organized and detail-oriented Customer Service Representative to join our team in Pico Rivera, California. In this Contract-to-Permanent position, you will play a key role in ensuring seamless communication with customers, managing orders, and supporting backend processes with efficiency and precision. This is an opportunity to contribute to a dynamic environment while enhancing your customer service and administrative skills.<br><br>Responsibilities:<br>• Greet customers promptly and professionally upon arrival.<br>• Maintain accurate records of incoming orders, ensuring they are logged, jackets pulled, and distributed appropriately.<br>• Confirm receipt of all incoming orders with customers, adhering to a minimum 30-minute response time.<br>• File job jackets systematically in designated cabinets for easy retrieval.<br>• Create production tickets, load tags, and additional copies for production processes, with an expectation of completing five tasks per hour.<br>• Generate sales orders and delivery tickets by adjusting or creating parts, entering data into the system, and printing required documentation.<br>• Maintain logs for all completed backend tasks and sales orders to ensure accurate records.<br>• Handle inbound and outbound calls, providing exceptional service and resolving inquiries efficiently.<br>• Schedule appointments and manage email correspondence to support customer needs.<br>• Utilize Microsoft Excel and Word for data entry and reporting tasks.
We are looking for a contract Teller to join our team in Brea, California. In this contract position, you will provide exceptional customer service while performing essential banking tasks to ensure smooth branch operations. This role offers an opportunity to contribute to a dynamic and detail-oriented environment within the banking industry.<br><br>Responsibilities:<br>• Process a range of financial transactions such as deposits, withdrawals, check cashing, loan payments, and transfers with precision and adherence to bank policies.<br>• Address customer inquiries related to accounts and available banking services, providing clear and helpful information.<br>• Promote and recommend banking products and services to align with customer needs and support branch sales goals.<br>• Manage and balance cash drawers, following established security protocols and audit procedures.<br>• Educate customers on digital banking tools and alternative service channels to enhance their banking experience.<br>• Collaborate with branch team members to ensure efficient daily operations and a seamless customer experience.<br>• Uphold compliance with all banking regulations and internal policies during every transaction.<br>• Support the branch during peak periods, vacations, or leaves by working flexible hours as needed.
<p>Do you have a knack for establishing and regulating an organization's accounting and finance procedures? If you're a practical Accounting Manager, this might be the job for you. Consider this position if you want to feel appreciated in your day-to-day work and be rewarded for your efforts. If you can take charge of daily operations, such as preparing and/or reviewing appropriate ledger entries and reconciliations, maintaining the general ledger system, preparing monthly, quarterly and annual financial statements, assisting with regulatory reporting as applicable, and related duties, you might be right for this Accounting Manager position with a burgeoning, innovative Local Government company. Located in the Long Beach, California area, this Accounting Manager position would be on a permanent basis. Apply today with Robert Half!</p><p><br></p><p>Responsibilities</p><p><br></p><p>- Ensure close deadlines are met by encouraging and managing the accounting team performance during the closing process</p><p><br></p><p>- Organize a variety of technical accounting analyses, procedures, and policies</p><p><br></p><p>- Possess a working knowledge of enterprise resource planning (ERP) systems</p><p><br></p><p>- Provide regular review and analysis of balance sheets and income statement accounts owned by the Senior Accountant</p><p><br></p><p>- Work closely with FP& A and accounting management to create relevant and timely reports on financial data analytics like the monthly flash report, key financial metrics, and actual spend against budgets/outlook</p><p><br></p><p>- Contribute to the preparation of GAAP financial statements through data analysis, document preparation, integrity validation, and reconciliation processes</p><p><br></p><p>- Assist in the implementation of NetSuite Financials, including system and process design, data migration, testing, training, and go-forward system administration</p><p><br></p><p>For confidential consideration, please email your Robert Half recruiter. If you're not currently working with anyone at Robert Half, please click "Apply" or call 562-800-3963 and ask for David Bizub. Please reference job order number 00460-0012837948. email resume to [email protected]</p>
We are looking for a skilled Desktop Support Analyst to join our team in Torrance, California. This is a long-term contract position where you will play a vital role in supporting a large-scale Windows 10 to Windows 11 upgrade for approximately 600 users across multiple time zones. The ideal candidate will bring both technical expertise and exceptional communication skills to ensure seamless collaboration and user satisfaction.<br><br>Responsibilities:<br>• Provide hands-on support for the Windows 10 to Windows 11 upgrade project, ensuring smooth transitions for approximately 600 users.<br>• Collaborate with end users across various time zones to resolve issues and provide timely updates.<br>• Configure and troubleshoot desktop hardware, ensuring optimal performance during and after the upgrade.<br>• Utilize Active Directory for user account management and access control.<br>• Perform desktop imaging and software installations to meet organizational standards.<br>• Monitor and address technical concerns related to PC workstations, ensuring minimal downtime.<br>• Maintain clear and effective communication with team members and stakeholders throughout the project.<br>• Document processes, configurations, and resolutions for future reference and knowledge sharing.<br>• Ensure compliance with company policies and procedures during all support activities.<br>• Deliver excellent customer service while addressing user inquiries and technical challenges.
<p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>100% ONSITE</p><p><br></p><p>Robert Half is currently seeking an IT Systems Administrator for a client located in Torrance, CA area. IT Systems Administrator will be responsible for supporting hybrid enterprise environments across on-prem Windows systems and Microsoft cloud services. Skilled in user lifecycle management, endpoint configuration, patching, and automation using tools like PowerShell, Intune, Group Policy, and Azure AD.</p>
<p>We are looking for a detail-oriented Part-Time Administrative Assistant to join our team in El Segundo, California. This long-term contract position offers the opportunity to work in a dynamic and fast-paced environment, supporting daily administrative and operational functions. The ideal candidate will excel in multitasking, communication, and organization while contributing to high-volume customer service and project coordination.</p><p><br></p><p>Responsibilities:</p><p>• Provide comprehensive administrative support, including data entry, document organization, and file management.</p><p>• Monitor and track expedited orders, ensuring schedules are updated accurately and promptly.</p><p>• Maintain and manage spreadsheets using Excel and Google Sheets for order tracking and reporting purposes.</p><p>• Create and edit formulas, filter data, and prepare basic pivot tables for efficient reporting.</p><p>• Deliver exceptional customer service by addressing inquiries professionally and coordinating with internal teams.</p><p>• Assist in the planning and coordination of graduation projects and apparel-related tasks.</p><p>• Contribute to various operational activities in a small-office setting, adapting to evolving priorities.</p><p>• Perform light physical tasks such as moving items upstairs and lifting objects up to 15 lbs when necessary.</p>
<p>Robert Half has great ongoing opportunities for professional Call-Center CSRs. We are currently seeking motivated, empathetic, and customer-focused individuals to join our team. This is an excellent opportunity for individuals who are passionate about helping others and have strong communication skills. As a Call Center Customer Service Representative, you will be the first point of contact for our customers, providing them with the assistance and support they need via phone, email, or chat. Your role will involve addressing customer inquiries, resolving complaints, processing orders, and offering solutions to ensure an outstanding customer experience. The ideal candidate will be patient, professional, and adept at managing a high volume of calls while maintaining a positive attitude. Please call (818) 703-8818 for immediate consideration.</p>
We are looking for a dedicated Office Services Associate to join our team in Irvine, California. This contract position involves delivering exceptional office support services, including reprographics, mail handling, and hospitality tasks. The ideal candidate will bring strong organizational skills and a proactive attitude to ensure smooth day-to-day operations.<br><br>Responsibilities:<br>• Perform reprographics and mail service tasks, ensuring all work adheres to established guidelines.<br>• Maintain organized logs for office services tasks, ensuring accuracy and completeness.<br>• Operate and troubleshoot office equipment, including copiers and scanners, and manage supplies such as paper and toner.<br>• Assist with conference room maintenance and office replenishment to ensure a tidy and functional workspace.<br>• Communicate effectively with supervisors and clients to address concerns and meet deadlines.<br>• Handle sensitive and confidential documents responsibly and securely.<br>• Conduct quality assurance checks on completed work to ensure high standards are met.<br>• Collaborate with team members to prioritize workflow and meet project deadlines.<br>• Lift and transport items weighing up to 50 pounds as part of daily responsibilities.<br>• Adhere to company policies and procedures while delivering services in a fast-paced environment.
Prepare journal entries, reconciliations, and analysis to support a full cycle month-end close. Maintain sub-ledger data for Accounts Receivable and Fixed Assets. Create, maintain, and submit various reporting required for corporate accounting and audit purposes. This position requires personal judgement and discretion.<br><br>Essential functions of the position include, but are not limited to: <br>• Responsible for managing all aspects of accounts receivable, collections and cash posting.<br>• Manage accounts receivable subledger including daily posting of cash receipts, invoices, credit memos and other adjustments<br>• Responsible to support AP invoicing during high volume periods<br>• Investigate and reconcile aged items and unknown deductions with the support of Customer Service, Sales, and R& O team members. <br>• Create and distribute weekly AR Reporting which includes Aging Summary by Customer, Over 60 Analysis, Credit Hold Accounts, and open Warranty issues<br>• Complete credit analysis for new customer accounts for VP of Finance approval <br>• Monthly Reserve Analysis for AR Allowance <br>• Track and reconcile monthly capital expenditures including CIP and work with all project mangers on the completion status<br>• Manage FAS based fixed asset ledger - calculating monthly depreciation and monthly reconcilation to the GL<br>• Prepare various journal entries and associated reconciliations assigned related to the monthly close – such as Payroll, Commission, Cash, PPD Amortization, and Allocations<br>• Create accounting procedures to maintain compliance with SOX.<br>• Prepare and submit PNC Securitization file to corporate<br>• Prepare and compile all quarterly balance sheet reconcilations for Assistant Controller review<br>• Prepare and submit various corporate reporting required quarterly for both consolidation and tax purposes<br>• Assist with yearly plan process - coordinate capital projects with Operations, departmental variable spending, and other reporting as required<br>• Assist Finance Management with any special projects or reporting
We are looking for a dedicated and detail-oriented Bank Teller to join our team on a contract basis in Hacienda Heights, California. This role is ideal for professionals with strong customer service skills and experience in handling banking transactions. You will play a key part in assisting customers with their financial needs and ensuring efficient operations within a fast-paced environment.<br><br>Responsibilities:<br>• Handle daily banking transactions, including deposits, withdrawals, and payments with accuracy and professionalism.<br>• Respond to inbound customer calls, providing clear and helpful information regarding account inquiries and banking services.<br>• Assist customers with scheduling appointments and resolving any issues related to their accounts.<br>• Process data entry tasks efficiently to maintain accurate records of transactions and customer interactions.<br>• Utilize Microsoft Excel and Word to generate reports and organize information as needed.<br>• Manage email correspondence to address customer inquiries and provide timely responses.<br>• Support inbound and outbound communication efforts to ensure customers receive the assistance they need.<br>• Execute order entry tasks with attention to detail and adherence to established procedures.<br>• Uphold high levels of customer satisfaction by delivering friendly and effective service in every interaction.<br>• Collaborate with team members to improve operational workflows and enhance service quality.
<p>We are looking for a skilled IT Project Manager to join our team in Torrance, CA, on a long-term contract basis. In this role, you will lead and coordinate projects for consumer applications with a focus on digital products, ensuring successful delivery through effective collaboration and communication. This position requires a proactive individual who excels at managing complex projects while fostering continuous improvement within teams.</p><p><br></p><p>Job Description</p><p>Daily Responsibilities</p><ul><li>Manage project plans, staff tasks, and progress reporting.</li><li>Track dependencies, risks, and issues.</li><li>Communicate project status to business and IT stakeholders.</li><li>Review, refine, and validate complex business requirements; prioritize backlog.</li><li>Collaborate with Solution Architects and Tech Leads on technical design.</li><li>Ensure quality through test planning and execution with QA teams.</li><li>Coordinate and lead stakeholder meetings; distribute meeting minutes.</li><li>Create presentations and communication materials for various stakeholders.</li><li>Manage release and post-launch activities; support production systems.</li><li>Monitor team performance and provide feedback; ensure transparency.</li><li>Empower delivery teams and Product Owners in task/story definition.</li><li>Facilitate continuous improvement through retrospectives and data-driven insights.</li><li>Maintain team data and project collateral to align with evolving business needs.</li></ul><p>Project Focus</p><ul><li>Drive Agile practices for customer-facing digital products.</li><li>Collaborate with IT associates, consultants, and vendors to define goals, backlogs, and roadmaps.</li><li>Manage medium to large, moderately to highly complex projects.</li><li>Ensure timely, budget-conscious, high-quality project delivery.</li><li>Assemble project plans, assign tasks, monitor progress, and escalate issues as needed.</li></ul>
<p>We are looking for a dedicated and detail-oriented Inside Sales Representative to join our team in Oxnard, California. In this long-term contract position, you will play an integral role in supporting outside sales efforts, managing customer accounts, and ensuring smooth order processing. This is an excellent opportunity for someone who thrives in a fast-paced environment and is committed to delivering exceptional customer service.</p><p><br></p><p>Experience in the Manufacturing or similar industry is a HUGE PLUS!</p><p><br></p><p>Responsibilities:</p><p>• Accurately input customer sales orders into the system while ensuring timely processing.</p><p>• Prepare and deliver quotes based on customer inquiries and specifications.</p><p>• Collaborate with outside sales representatives to follow up on leads and convert them into successful sales.</p><p>• Maintain meticulous records of quotes, orders, and customer communications using Excel for tracking and organization.</p><p>• Build strong relationships with repeat customers by addressing their needs and ensuring satisfaction.</p><p>• Handle detailed product data, including extensive part numbers, with precision and attention to detail.</p><p>• Provide post-sales support to ensure smooth resolution of any issues or concerns.</p><p>• Assist with inbound and outbound sales activities to drive growth and meet company goals.</p><p>• Coordinate with internal teams to ensure seamless order fulfillment and customer satisfaction.</p>
<p>ERSEA Enrollment & Administrative Support Specialist</p><p><strong>Schedule:</strong> Mon–Fri, 8:00 a.m.–4:30 p.m.; occasional evenings/overtime; weekends as needed based on agency needs</p><p><strong>Department:</strong> ERSEA (Eligibility, Recruitment, Selection, Enrollment & Attendance)</p><p><br></p><p>Summary</p><p>Provide high-touch administrative and enrollment support to the ERSEA Department by answering phones, scheduling enrollment appointments, completing and tracking applications, following up with families on missing health documentation, entering and maintaining accurate data in the agency database, uploading records, monitoring attendance, and assisting with application approvals.</p><p>Key Responsibilities</p><ul><li>Answer high-volume phone lines; triage inquiries and route calls/messages promptly.</li><li>Schedule and manage enrollment appointments; send reminders and confirmations.</li><li>Conduct ongoing follow-up with parents/guardians for missing health documentation (e.g., immunizations, IHPs, medical statements).</li><li>Prepare, review, and complete enrollment applications; verify eligibility information.</li><li>Perform accurate data entry and document uploads into the agency database.</li><li>Track application status and support approvals in line with ERSEA policies.</li><li>Monitor attendance data and escalate concerns in accordance with guidelines.</li><li>Maintain organized electronic and paper files; protect confidential information.</li><li>Collaborate with ERSEA and site staff to resolve enrollment and documentation issues.</li><li>Provide general front-office support (copies, scans, forms, mail, reception coverage).</li></ul><p><br></p>
