<p>Our client is looking for a dedicated Patient Care Coordinator to join a dynamic team in Trevose, Pennsylvania. In this contract position, you will play a pivotal role in ensuring patients receive exceptional home health care services. This opportunity offers flexibility and the chance to make a meaningful impact on patients' lives.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate patient care by collaborating with field staff, healthcare providers, and external organizations.</p><p>• Conduct training sessions and orientations for new caregivers to ensure readiness and compliance.</p><p>• Monitor and enforce caregiver clock-in and clock-out procedures to maintain accurate records.</p><p>• Request necessary authorizations and prepare care plans to support patient needs.</p><p>• Visit patients in their homes as required for effective care management and assessment.</p><p>• Build strong relationships with service coordinators to enhance service delivery.</p><p>• Develop and maintain patient schedules, assigning caregivers promptly and efficiently.</p><p>• Work to improve patient satisfaction and caregiver retention through effective communication and support.</p><p>• Address patient concerns and provide assistance to ensure a high level of care.</p><p>• Ensure all administrative tasks related to patient medical records are completed accurately.</p>
<p>We are looking for a dedicated Customer Service Manager to join our client in the Kenilworth, NJ area. In this role, you will oversee purchase orders, client communications, and ensure exceptional service and satisfaction to support the sales team. You will collaborate with clients and internal teams to provide seamless service, promote customer loyalty, and drive business growth. We are looking for someone proficient in CRM systems and can improve operational efficiency. </p><p><br></p><p>Responsibilities:</p><p>• Deliver outstanding customer service to enhance client satisfaction and contribute to sales growth.</p><p>• Respond promptly to inquiries, resolving concerns efficiently and professionally.</p><p>• Manage customer service operations for online sales and remote showroom support.</p><p>• Provide sales assistance and support for assigned representative showrooms.</p><p>• Utilize your sales expertise to identify opportunities for upselling and cross-selling luxury products.</p><p>• Gain comprehensive product knowledge to effectively communicate features and benefits to clients.</p><p>• Build and maintain strong relationships with customers to encourage repeat business.</p><p>• Process and oversee sales orders, including delivery coordination and payment execution.</p><p>• Address returns and claims, coordinating with carriers and ensuring proper documentation.</p><p><br></p>
<p>We are looking for a skilled Call Center Specialist to join our team. As part of the healthcare industry, this role requires excellent communication and organizational skills to deliver exceptional service to patients and clients. </p><p>This is a long-term contract position where you will play a vital role in ensuring a smooth and attentive experience for everyone you assist. This is an <strong>on-site position, five days a week, Monday through Friday.</strong></p><p><br></p><ul><li>Respond to a high volume of inbound and outbound calls, chats, and emails, addressing inquiries and concerns by collecting relevant information, researching solutions, and providing accurate guidance.</li><li>Educate customers about available services, explaining features and benefits to help them make informed decisions.</li><li>Handle escalations for complex issues, ensuring they are directed to the appropriate department or team member.</li><li>Coordinate and manage appointments or requests according to established scheduling protocols.</li><li>Maintain detailed records of interactions, appointments, and follow-ups using designated systems.</li><li>Utilize software and other tools to efficiently manage scheduling, customer requests, and communications.</li><li>Navigate multi-line phone systems to efficiently handle and route calls.</li><li>Collaborate with team members to ensure a seamless workflow and high-quality service.</li><li>Maintain professionalism and accuracy while handling high volumes of communication across multiple channels.</li><li>Support the team by assisting customers with questions, scheduling, and other needs.</li><li>Ensure compliance with office procedures and maintain familiarity with office equipment and systems.</li></ul>