We are looking for a skilled Payroll Specialist to join our team on a contract basis in Detroit, Michigan. This role is ideal for a candidate with extensive experience in payroll operations, particularly in unionized environments, and a strong understanding of compliance and tax regulations. As part of our team, you will play a critical role in ensuring seamless payroll processing and supporting employees across various locations.<br><br>Responsibilities:<br>• Process full-cycle payroll for union and non-union employees, ensuring accuracy and compliance with wage laws and union agreements.<br>• Utilize Paycor software to manage payroll operations, including data entry, reporting, and audits.<br>• Conduct detailed payroll audits to identify discrepancies and resolve errors promptly.<br>• Collaborate with managers, employees, and union representatives to address payroll-related inquiries and concerns.<br>• Ensure compliance with federal, state, and local tax regulations, as well as union-specific labor agreements.<br>• Prepare customized reports and analyze payroll data using advanced Microsoft Excel functions.<br>• Assist in managing multi-state payroll operations, adhering to varying state-specific regulations.<br>• Implement and maintain accurate records for payroll deductions, including union dues and benefits.<br>• Support occasional in-office tasks and meetings to coordinate with other departments or union representatives.
Seeking a Procurement Specialist in Ann Arbor MI to assist with a contract project need. This role is hybrid and pays up to $32/hr depending on experience. Only those who qualify will be considered. <br><br>• Process daily purchase requisitions into purchase orders as received from users throughout the operations. Ensure official quotes are obtained for the requisition and they are processed within 2-4 business days as a target. Some requisitions may take longer depending on the complexity of the purchase.<br>• Analyze and develop sourcing strategy based on Quality, Cost and Delivery (QCD).<br>• Responsible for new supplier set up and registration. This can include setting up an NDA with suppliers, obtaining W9 document from supplier and ensure registration into NSK required systems.<br>• Utilize Procurement reports to negotiate and set annual contracts when feasible. Work cross functionally to support improved purchasing power with other locations.<br>• Coordinate meetings with suppliers and internal teams to improve supplier relationship, negotiation of contracts and efficient operations.<br>• Responsible to meet annual cost down and cost avoidance goals as assigned.<br>• Ensure all paperwork is accurate and up to date to ensure timely payment process. Maintains and stores purchasing records as outlined in work instructions and procedures.<br>• Keep all Procurement data updated and closes purchase orders timely to ensure month end closure.<br>• Ensure compliance with policies and procedures and applicable laws, rules and regulations.<br>• May take responsibility for inventory control as assigned.<br>• May provide project leadership as assigned.<br>• May lead contract negotiation.
We are in search of an Accounts Receivable Specialist to become part of our team. This role is based in our office in Detroit, Michigan and offers a contract to permanent employment opportunity. As an Accounts Receivable Specialist, you will play a key role in managing customer accounts, processing credit applications with accuracy, and handling customer inquiries with efficiency.<br><br>Responsibilities<br>• Manage and monitor customer accounts to ensure accuracy<br>• Handle customer inquiries and resolve issues in a timely manner<br>• Process customer credit applications with precision and efficiency<br>• Maintain detailed and accurate customer credit records<br>• Carry out billing functions as required<br>• Utilize Accounts Receivable (AR) skills to enhance financial operations
We are looking for an organized and detail-oriented Accounting Clerk to join our team in Detroit, Michigan. In this Contract-to-Permanent position, you will play a key role in managing financial records, processing invoices, and ensuring accuracy in data entry. This is an excellent opportunity for individuals with strong organizational skills and a passion for numbers.<br><br>Responsibilities:<br>• Accurately input financial data into accounting systems to maintain up-to-date records.<br>• Process invoices in a timely manner while ensuring compliance with company policies.<br>• Reconcile discrepancies in financial documents and resolve errors as needed.<br>• Assist in preparing reports related to accounts payable and receivable.<br>• Maintain organized and secure filing systems for financial documents.<br>• Communicate with vendors and team members to address invoice-related queries.<br>• Support the accounting team with administrative tasks as required.<br>• Follow established procedures to ensure accuracy and efficiency in all accounting processes.
We are looking for a skilled Accounts Receivable Specialist to join our team in Southfield, Michigan. This is a Contract to permanent position offering the opportunity to contribute to essential financial operations. The ideal candidate will have experience in collections, billing, and cash application processes, ensuring the accuracy and efficiency of receivables management.<br><br>Responsibilities:<br>• Manage the accounts receivable process, including invoicing, billing, and cash application functions.<br>• Oversee and execute commercial collections to ensure timely payments from clients.<br>• Reconcile cash activities and maintain accurate financial records.<br>• Communicate with customers to address payment discrepancies and resolve outstanding issues.<br>• Collaborate with internal teams to ensure accurate billing and reporting.<br>• Monitor customer accounts to identify overdue payments and implement follow-up actions.<br>• Prepare and analyze accounts receivable reports to track performance and trends.<br>• Ensure compliance with company policies and relevant regulations in all receivable activities.<br>• Identify opportunities for process improvements within the accounts receivable function.
We are looking for a detail-oriented Billing Specialist to join our team in Detroit, Michigan. In this role, you will manage the billing process for intellectual property matters, ensuring accuracy and compliance with client and firm policies. This position offers the opportunity to collaborate with attorneys, clients, and internal teams to maintain financial accuracy and improve billing workflows.<br><br>Responsibilities:<br>• Oversee the billing process for intellectual property matters, ensuring all invoices align with client guidelines and firm policies.<br>• Generate, review, and finalize invoices with accuracy and timeliness.<br>• Edit and allocate time entries in pre-bills to ensure compliance with client policies.<br>• Monitor billable activities to identify billing milestones and notify team members of client updates.<br>• Draft invoices based on attorney mark-ups, including adjustments and write-offs.<br>• Investigate and resolve discrepancies by coordinating with internal departments.<br>• Submit electronic invoices through e-billing platforms and address submission errors.<br>• Communicate with clients and attorneys to resolve billing inquiries and ensure timely payments.<br>• Reconcile client accounts to maintain accurate financial records.<br>• Prepare and analyze billing reports to identify trends and recommend process improvements.
We are looking for a detail-oriented Accounts Payable Specialist to join our team in Ann Arbor, Michigan. In this long-term contract role, you will play a key part in ensuring the accurate and timely processing of accounts payable activities, including invoice verification and expense report reviews. This hybrid position offers a dynamic work environment with a mix of onsite and remote work.<br><br>Responsibilities:<br>• Verify and process invoices with accuracy while resolving any discrepancies or missing documentation.<br>• Ensure compliance with company policies by reviewing employee and contractor expense reports and addressing issues directly with stakeholders.<br>• Maintain up-to-date supplier information within the company system.<br>• Assist in the accrual process during month-end close procedures to ensure accurate financial reporting.<br>• Develop strong relationships with internal teams and external partners to streamline accounts payable operations.<br>• Respond promptly to accounts payable inquiries, providing clear and effective communication.<br>• Utilize Oracle Financials or similar systems to input and manage financial data.<br>• Support daily, weekly, and monthly objectives by managing multiple tasks effectively in a fast-paced environment.<br>• Ensure efficient handling of accrual accounting processes and maintain detailed records.<br>• Leverage Microsoft Excel to analyze and organize financial data.
We are looking for an experienced Accounts Payable Specialist to join our team in Detroit, Michigan. In this role, you will handle full-cycle accounts payable processes while ensuring accuracy and compliance with accounting standards. This is a Contract-to-Permanent position, offering a great opportunity to transition into a long-term role.<br><br>Responsibilities:<br>• Process and manage full-cycle accounts payable transactions, including invoice verification and payment processing.<br>• Prepare and post journal entries to ensure accurate financial records.<br>• Reconcile accounts, resolving discrepancies and maintaining detailed documentation.<br>• Collaborate with internal teams to ensure timely and accurate month-end close procedures.<br>• Maintain and update general ledger accounts, ensuring compliance with accounting standards.<br>• Conduct regular reviews of financial data to identify and address inconsistencies.<br>• Assist in preparing reports related to accounts payable and financial operations.<br>• Respond promptly to vendor inquiries and resolve payment-related issues.<br>• Support audits by providing necessary documentation and information related to accounts payable.<br>• Continuously improve processes to enhance efficiency and accuracy within the accounts payable function.
Seeking an experienced Sales Coordinator to support the Customer Service Team in Ann Arbor MI. This role is. The ideal candidate is team-oriented, detail-oriented, highly organized, and detail oriented, with strong administrative, customer service, and sales communication skills. The position requires comfort working in fast-paced environments and the ability to collaborate effectively within a small team structure. Pay up to $24/hr depending on experience. This role is HYBRID. <br><br>Key Responsibilities: <br>• Respond promptly to customer inquiries via phone and email <br>• Prepare and send warranty quotes and invoices following established procedures and pricing <br>• Process purchase orders, enter payments, and update account records <br>• Track customer correspondence and maintain accurate data in internal systems <br>• Support the creation and maintenance of process documents and customer communication materials <br>• Assist with preparing reports and status updates for management <br>• Coordinate with internal departments to address customer needs and resolve issues <br>• Perform other administrative duties as assigned and strong customer service<br>• Conduct proactive outreach to customers following system purchases <br>• Communicate warranty benefits and terms effectively to drive sales <br>• Follow up with customers as warranty expiration dates approach to facilitate renewals <br>• Track customer information and status in internal systems <br>• Recommend new opportunities and trends based on reports and customer feedback <br>Marketing Support <br>• Assist with marketing initiatives and campaign support as needed <br>• Contribute to customer communication materials and promotional content <br>Team Collaboration <br>• Work collaboratively within a two-person team environment, requiring excellent interpersonal skills <br>• Maintain constant communication with team members via Microsoft Teams throughout the workday <br>• Coordinate efforts to ensure seamless customer experience and operational efficiency <br>Compensation & Benefits <br>• Associate degree or equivalent experience <br>• Strong organizational skills with attention to detail <br>• Clear written and verbal communication abilities with sales acumen <br>• Proficiency in Microsoft Office (including Teams) and familiarity with CRM systems are preferred <br>• Ability to prioritize, multitask, and work both independently and collaboratively <br>• Experience in processing orders, invoices, or contracts is a plus <br>• Comfort with sales conversations and customer relationship building Minimum Requirements <br>• At least 2 years in an administrative, customer service, or sales support role <br>• Proficient in English communication with strong phone presentation skills <br>• Skilled in Microsoft Office applications and the Teams platform <br>• detail oriented attitude and excellent phone etiquette <br>• Ability to thrive in a collaborative team environment <br>• Willingness to engage in sales activities and light marketing support <br>Work Environment • Office environment <br>• Standard business hours, Monday through Friday <br>• Collaborative two-person team structure requiring constant communication and coordination <br>• Initial office-based work with potential remote opportunities
We are looking for a detail-oriented Accounts Payable Clerk to join our team in Plymouth, Michigan. This is a part-time opportunity with the potential to transition to a permanent role, offering up to 25 hours per week. The role requires strong organizational skills and a focus on accuracy to ensure seamless invoice processing and payment management.<br><br>Responsibilities:<br>• Accurately process invoices by entering data into the accounts payable system.<br>• Review and code invoices to ensure proper classification and compliance with company policies.<br>• Perform regular check runs to process payments in a timely manner.<br>• Maintain organized records and documentation related to accounts payable activities.<br>• Address discrepancies and resolve issues with vendors or internal teams.<br>• Assist in reconciling accounts payable transactions and preparing reports as needed.<br>• Support month-end closing tasks by ensuring all invoices are processed promptly.<br>• Collaborate with other departments to streamline payment workflows and improve efficiency.
We are looking for a detail-oriented Accounts Payable Specialist to join our team on a long-term contract basis in Detroit, Michigan. In this role, you will play a key part in ensuring the accurate and timely processing of vendor invoices and payments while maintaining compliance with company policies. This position offers a part-time schedule of 24 hours per week, making it an excellent opportunity to contribute to a dynamic team environment.<br><br>Responsibilities:<br>• Process and verify vendor invoices and payments to ensure accuracy and compliance with organizational policies.<br>• Maintain organized and accurate accounts payable records, ensuring data integrity and proper file management.<br>• Adhere to deadlines to ensure the timely processing of payments and resolution of discrepancies.<br>• Collaborate with team members to address and resolve issues related to invoice and payment processing.<br>• Utilize Office 365 tools, including Excel, Word, and Outlook, for documentation and reporting needs.<br>• Conduct account coding and ensure proper categorization of expenses.<br>• Manage payment processes, including Automated Clearing House (ACH) transactions and check runs.<br>• Support additional projects and tasks as assigned to ensure smooth team operations.
We are offering a long-term contract employment opportunity for an Accounts Receivable Specialist in the manufacturing industry, based in ANN ARBOR, Michigan. This is a hybrid role - 1 days ONSITE is a MUST in Ann Arbor. Pay is up to $27 per hour. ONLY those who qualify will be considered. <br><br>Core Functions for the Accounts Receivable Clerk: <br>- NetSuite highly preferred<br>- Assist with credit card order and processing<br>- Clearing invoices for payment<br>- Responsible for daily cash postings. Apply customer payments to outstanding invoices.<br>- Review payment discrepancies and address with the customer. - Maintain bank reconciliations and general ledger account reconciliations.<br>- Customer support, which may include sending out customer statements, resolving issues and performing customer aging analysis.<br>- Assist with providing account specific documentation to various internal and external customers. <br>- Maintain accurate records for all AR accounts. Ensure cash and invoices are properly applied to customer accounts and are posted correctly.<br>- Other duties as assigned.<br><br>Qualifying skills to be considered:<br>NETSUITE is highly preferred<br>Minimum 2 year of Accounts Receivable experience is required. <br>Intermediate to high level data entry skills.<br>Skilled in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.<br>Knowledge in ERP and internet software.<br>Ability to communicate verbally and in writing with internal and external customers, with a clear comprehension of accounting terminology.
We are looking for a motivated and experienced Human Resources Manager to lead and oversee key HR functions within our organization. This role involves working closely with leadership to ensure smooth operations, foster a positive workplace culture, and implement effective strategies that support both employee development and business goals. The ideal candidate is proactive, adaptable, and skilled at managing multiple priorities in a fast-paced environment.<br><br>Responsibilities:<br>• Manage the recruitment process, including sourcing candidates, conducting interviews, and overseeing onboarding activities.<br>• Lead performance management initiatives, such as conducting reviews and facilitating employee development programs.<br>• Ensure compliance with employment laws, regulations, and company policies, maintaining accurate and up-to-date records.<br>• Develop and refine HR policies to align with organizational goals and legal standards.<br>• Address employee relations matters, including overseeing benefits, vacation accruals, and compensation adjustments.<br>• Monitor company expenses related to credit card usage, ensuring adherence to budgets and financial policies.<br>• Coordinate marketing efforts, including the procurement of branded materials to enhance company visibility.<br>• Provide administrative support to ensure the efficiency of HR operations.<br>• Collaborate with leadership to identify opportunities for process improvements and implement creative solutions.<br>• Promote a positive and engaging workplace environment through effective communication and team-building initiatives.
We are seeking a Director/Manager Financial Reporting in the insurance industry, located in Livonia, Michigan. This role is pivotal for managing both internal and external financial reporting, recordkeeping, tax reporting, and performance measure reporting. Furthermore, the role involves maintaining and developing all aspects of financial reporting.<br><br>Responsibilities:<br>• Handle the creation and analysis of internal financial reports and fiscal records.<br>• Manage the development, analysis, and interpretation of statistical and accounting data to evaluate profitability.<br>• Prepare financial reports and projections for the Operating Committee and the Board of Directors.<br>• Foster business relationships with internal business personnel, external auditors, insurance examiners, and other regulatory groups.<br>• Oversee the corporate ledger and serve as a technical resource for accounting processes.<br>• Manage chart of accounts and other hierarchies, write reports, and coordinate with technical resources to ensure automated feeds function properly.<br>• Collaborate with various business partners across the company to develop accounting infrastructure-related solutions.<br>• Determine overall work assignments and projects for the Financial Reporting team and ensure adequate resources and skills are available.<br>• Oversee talent acquisition, training and development, and coaching and counseling processes for the Financial Reporting team.<br>• Supervise the timely completion and submission of all statutory reporting requirements.<br>• Assist in the development and implementation of corporate policies, objectives, and standards.<br>• Research and implement new developments in GAAP and statutory accounting pronouncements.<br>• Work with the Actuarial Department to review financial results.<br>• Analyze Financial Statements and provide summarizations of significant items.<br>• Appraise the operating results of Financial Reporting and develop innovative approaches to improve accuracy and operating effectiveness.<br>• Maintain compliance with all laws and regulations that govern the business processes in the department.
<ul><li><strong>Direct Responsibility for Dispatch Team:</strong></li><li>Develop and optimize delivery routes for timely and cost-effective transportation.</li><li>Coordinate and schedule deliveries, pickups, and shipments.</li><li>Serve as the primary contact for drivers, offering updates on routes, traffic, weather, and schedule changes.</li><li>Track and ensure shipments stay on schedule.</li><li><strong>Problem-Solving:</strong></li><li>Address transit delays, reroute drivers, and resolve supply chain challenges.</li><li>Propose innovative solutions to maximize revenue amidst global supply chain issues.</li><li><strong>Record Keeping:</strong></li><li>Maintain accurate records for delivery times, vehicle logs, and driver communication.</li><li><strong>Compliance:</strong></li><li>Ensure transportation processes align with company policies and government regulations.</li><li><strong>Customer Service:</strong></li><li>Communicate delivery schedules, delays, and updates to customers.</li><li>Ensure delivery KPIs are met or exceeded.</li><li><strong>Driving Efficiency:</strong></li><li>Identify freight opportunities to maximize productivity and reduce operational costs.</li><li><strong>Development and Team Leadership:</strong></li><li>Conduct team meetings to address concerns and provide updates.</li><li>Create development plans to align team with KPIs and foster a coaching-based culture.</li></ul><p><br></p>
<p>Our trusted client is looking for an experienced Sr. Grant Accountant for a long-term project in Detroit, MI. During this engagement you will play a pivotal role managing funding opportunities that align with our mission and objectives. This hybrid role will report directly to the Controller.</p><p><br></p><p>The day-to-day responsibilities include:</p><p><br></p><p>• Research and identify grant opportunities from private foundations, governmental agencies, and corporations that align with organizational goals.</p><p>• Develop and maintain a comprehensive calendar of grant deadlines, including application and reporting schedules.</p><p>• Collaborate with program teams to gather data and craft compelling narratives that highlight organizational impact.</p><p>• Oversee the grant application process, ensuring all requirements and deadlines are met with precision.</p><p>• Maintain accurate records of grant budgets, deliverables, and reporting schedules.</p><p>• Monitor grant expenditures to ensure compliance with approved budgets and funding guidelines.</p><p>• Work closely with the finance team to prepare financial reports and updates for funders.</p><p>• Build and nurture relationships with current and potential funders to secure ongoing and future funding.</p><p>• Evaluate funded programs, tracking outcomes and preparing detailed reports to meet funder expectations.</p>
<p><strong>Starting salary: $53,000 - $57,000</strong></p><p><br></p><p>Our client is looking for a detail-oriented Accounts Payable Clerk to join their team in Jackson, Michigan. In this role, you will be responsible for ensuring accurate and timely processing of invoices and payments. This position offers an excellent opportunity to contribute to the financial operations of a dynamic manufacturing organization.</p><p><br></p><p>Responsibilities:</p><p>• Process and verify invoices, ensuring proper coding and accurate data entry into the accounting system.</p><p>• Perform three-way matching of purchase orders, invoices, and receiving documents to ensure payment accuracy.</p><p>• Prepare and execute check runs, ensuring timely and accurate payment to vendors.</p><p>• Review and resolve discrepancies in invoice processing, collaborating with internal teams and vendors as needed.</p><p>• Maintain organized records of accounts payable transactions for auditing and reporting purposes.</p><p>• Monitor and manage accounts payable aging reports to avoid overdue payments.</p><p>• Ensure compliance with company policies and financial regulations in all accounts payable activities.</p><p>• Assist with month-end closing activities related to accounts payable.</p><p>• Communicate effectively with vendors to address payment inquiries and resolve issues.</p><p>• Support the implementation and optimization of accounts payable processes and systems.</p>
We are looking for a detail-oriented Shipping and Receiving Clerk to join our team in Norwalk, Ohio. This is a Contract to permanent position offering the opportunity to contribute to our efficient shipping and inventory processes while growing within the organization. The ideal candidate will play a key role in managing shipments, ensuring inventory accuracy, and maintaining strong vendor relationships.<br><br>Responsibilities:<br>• Coordinate and oversee the shipping and receiving of goods, ensuring accurate documentation and inventory tracking.<br>• Efficiently handle procurement tasks, including securing competitive shipping rates for various transportation methods.<br>• Maintain strong relationships with vendors, tracking shipments and resolving any logistical issues.<br>• Perform data entry tasks and maintain organized records using software such as Outlook, Excel, and Google Drive (Sheets and Docs).<br>• Monitor inventory flow to ensure deadlines are met and operational efficiency is achieved.<br>• Adhere to company policies, procedures, and safety standards while maintaining a clean and organized workspace.<br>• Communicate effectively across departments to address any service or quality concerns.<br>• Identify and proactively resolve potential issues that may impact service, quality, or safety.<br>• Assist in fostering a collaborative and productive team environment.<br>• Conduct regular follow-ups on tasks and commitments to ensure timely completion.
We are looking for a dedicated Call Center Representative to join our team in Detroit, Michigan. In this long-term contract role, you will be responsible for delivering exceptional customer service while assisting callers with scheduling COVID-19 vaccine appointments and providing accurate information. This position requires strong communication skills, attention to detail, and a commitment to maintaining confidentiality.<br><br>Responsibilities:<br>• Assist callers in scheduling appointments for COVID-19 vaccinations, ensuring a smooth and efficient process.<br>• Provide accurate and timely information to customers regarding appointment availability and procedures.<br>• Uphold strict confidentiality standards when handling customer data and sensitive information.<br>• Offer constructive feedback to management regarding service issues or customer concerns.<br>• Conduct outbound follow-up calls with customers as assigned to ensure their needs are met.<br>• Maintain accurate records of interactions and appointments through precise data entry.
We are looking for a detail-oriented and highly organized Senior Receptionist to join our team in Perrysburg, Ohio. In this Contract-to-Permanent position, you will play a pivotal role in providing administrative support, managing schedules, and ensuring smooth day-to-day operations. This role is ideal for someone with strong proofreading skills and experience in administrative assistance.<br><br>Responsibilities:<br>• Greet visitors and handle incoming calls professionally, ensuring excellent customer service.<br>• Proofread documents and correspondence to maintain accuracy and consistency.<br>• Manage calendars, including scheduling meetings, appointments, and conference calls.<br>• Coordinate travel arrangements, including booking flights, accommodations, and transportation.<br>• Prepare and handle export and import documentation efficiently.<br>• Provide general administrative support, including filing, data entry, and maintaining records.<br>• Assist with organizing and facilitating conference calls and meetings.<br>• Serve as a central communication point for internal and external inquiries.<br>• Maintain the front desk area, ensuring it remains presentable and organized.<br>• Collaborate with team members to support ongoing projects and tasks.
<p>We are looking for a highly organized and detail-oriented Client Service Associate with Financial Service experience to provide critical support to advisors while ensuring a seamless and exceptional client experience. This long-term contract position is based in Toledo, Ohio, and requires an individual with relevant experience who excels in prioritizing tasks and maintaining accuracy in a fast-paced environment. </p><p><br></p><p>Responsibilities:</p><p>• Prepare client meeting materials and complete follow-up documentation, ensuring all service requests are processed promptly and accurately.</p><p>• Manage investment and insurance applications with precision, adhering to deadlines and compliance standards.</p><p>• Track the insurance underwriting process and communicate updates to clients in a timely and organized manner.</p><p>• Coordinate investment account activities, including opening, funding, and trading operations.</p><p>• Maintain up-to-date and accurate client records using organizational systems and custodial platforms.</p><p>• Collaborate with custodians and vendors to address and resolve account-related concerns efficiently.</p><p>• Ensure adherence to confidentiality policies and regulatory guidelines while supporting compliance standards.</p><p>• Assist advisors in delivering a seamless and high-quality experience for clients.</p><p>• Handle general administrative tasks to optimize office operations and workflow.</p><p>• Utilize tools like Microsoft Office Suite and Wellscape to manage calendars and travel arrangements effectively.</p>
We are looking for a dedicated Call Center Representative to join our team in Detroit, Michigan. In this role, you will provide exceptional customer service by assisting callers with scheduling COVID-19 vaccine appointments and offering accurate information. This is a long-term contract position, ideal for someone who excels in communication and data entry.<br><br>Responsibilities:<br>• Assist callers with scheduling their COVID-19 vaccine appointments in a detail-oriented and efficient manner.<br>• Provide accurate and detailed information to customers regarding appointment procedures.<br>• Maintain confidentiality of all customer data and sensitive information.<br>• Offer timely feedback to management regarding any service issues or customer concerns.<br>• Conduct outbound follow-up calls to customers as assigned.<br>• Ensure all interactions are documented accurately for record-keeping purposes.<br>• Continuously strive to improve service quality and customer satisfaction.<br>• Collaborate with team members to address and resolve customer inquiries effectively.
We are looking for a Call Center Representative to join our team in Detroit, Michigan. In this role, you will assist customers with scheduling COVID-19 vaccine appointments and provide accurate information in a detail-oriented and courteous manner. This is a long-term contract position offering a chance to make a meaningful impact while supporting public health initiatives.<br><br>Responsibilities:<br>• Assist callers in scheduling appointments for COVID-19 vaccinations, ensuring a seamless and positive experience.<br>• Provide accurate and timely information to customers regarding appointment availability and procedures.<br>• Maintain confidentiality of customer data and sensitive information at all times.<br>• Communicate customer concerns or service issues to management promptly for resolution.<br>• Conduct outbound follow-up calls to customers as assigned, ensuring needs are met effectively.<br>• Accurately enter and update customer information within the system to maintain data integrity.<br>• Collaborate with team members to ensure consistent service delivery and adherence to protocols.
We are looking for a dedicated Call Center Representative to join our team in Detroit, Michigan. This role involves assisting customers with scheduling COVID-19 vaccine appointments and providing accurate information in a meticulous and empathetic manner. As a long-term contract position, it offers an opportunity to make a meaningful impact while honing your customer service skills.<br><br>Responsibilities:<br>• Assist callers in scheduling appointments for COVID-19 vaccinations, ensuring accuracy and efficiency.<br>• Provide clear and accurate information to customers regarding appointment processes and guidelines.<br>• Maintain strict confidentiality of customer data and sensitive information.<br>• Offer feedback to management regarding service challenges or customer concerns.<br>• Conduct outbound follow-up calls to customers as assigned to ensure satisfaction and resolution.<br>• Accurately input customer data and appointment details into the system.<br>• Stay updated on current policies and procedures to provide the most reliable assistance.<br>• Collaborate with team members to ensure seamless customer service delivery.
We are looking for a dedicated Call Center Representative to join our team in Detroit, Michigan. In this long-term contract role, you will play a vital part in assisting customers with scheduling appointments and providing accurate information. This position requires excellent communication skills, attention to detail, and a commitment to maintaining confidentiality.<br><br>Responsibilities:<br>• Assist callers in scheduling appointments for COVID-19 vaccines, ensuring a seamless process.<br>• Provide clear and accurate information to customers regarding appointment procedures.<br>• Maintain confidentiality of all customer data and information at all times.<br>• Deliver timely feedback to management regarding service issues or customer concerns.<br>• Conduct outbound follow-up calls to customers as assigned.<br>• Accurately input data into systems while ensuring all information is properly recorded.
