We are looking for an experienced Scrum Master to guide and support teams in delivering high-quality software solutions. This role involves fostering collaboration, ensuring adherence to Agile principles, and driving continuous improvement within cross-functional teams. Based in Woodland Hills, California, you will play a pivotal role in managing workflows and facilitating communication between developers, QA specialists, and product managers.<br><br>Responsibilities:<br>• Facilitate Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives, to ensure seamless team operations.<br>• Track and analyze team performance using tools such as Jira and Confluence, identifying areas for improvement.<br>• Collaborate closely with developers, QA teams, and product managers to maintain alignment on project goals and deliverables.<br>• Ensure teams adhere to Agile principles and practices while fostering a culture of accountability and transparency.<br>• Manage and resolve impediments that hinder progress, ensuring timely delivery of internal business applications.<br>• Work with multiple teams, including Evolution and Data Teams, to prioritize tasks and manage workflows effectively.<br>• Provide guidance and mentorship to team members, enhancing their understanding and implementation of Agile methodologies.<br>• Communicate progress, risks, and challenges to stakeholders, ensuring clarity and alignment.<br>• Drive continuous improvement initiatives within teams by identifying and implementing best practices.<br>• Ensure the successful delivery of data applications and other internal-facing projects.
We are looking for an experienced Senior Manager of Customer Experience & Loyalty Operations to join our team on a contract basis in El Segundo, California. In this role, you will play a pivotal part in enhancing customer satisfaction, loyalty, and retention strategies for subscription-based beauty brands. The position requires a strong focus on operational excellence, vendor management, and collaboration across departments to drive impactful initiatives.<br><br>Responsibilities:<br>• Develop and implement customer experience and retention strategies to enhance satisfaction and engagement.<br>• Design and manage loyalty programs, including Surprise & Delight initiatives tailored to customer tenure and behavior.<br>• Oversee vendor operations and ensure adherence to quality standards through performance reviews and coaching.<br>• Optimize CX tools and platforms such as Zendesk, Ada, Shopify, and Recharge to improve efficiency and customer support.<br>• Analyze data trends and create actionable insights to address customer pain points and improve retention.<br>• Collaborate with Product, Marketing, and Creative teams to align customer experience with campaigns and brand strategies.<br>• Act as a key escalation point for complex customer issues, ensuring timely resolution and customer satisfaction.<br>• Monitor key performance metrics and provide regular reports to identify opportunities for improvement.<br>• Lead team meetings and contribute to performance reviews, emphasizing continuous growth and optimization.<br>• Partner with technical teams to recommend enhancements to processes and tools for better customer service delivery.
We are looking for a skilled Production Manager to join our team on a long-term contract basis in Los Angeles, California. This role requires expertise in overseeing print and video production, ensuring high-quality deliverables, and managing projects efficiently. If you have a background in agency work and experience with promotional materials, we encourage you to apply.<br><br>Responsibilities:<br>• Manage print production processes, including brochures, flyers, and other promotional materials.<br>• Coordinate video production tasks to ensure projects are delivered on time and meet quality standards.<br>• Collaborate with creative teams to produce compelling promotional content.<br>• Oversee color printing and ensure consistency in design and branding.<br>• Utilize Adobe Animate for multimedia projects and promotional initiatives.<br>• Monitor project timelines and budgets to maintain efficient workflows.<br>• Communicate effectively with clients and stakeholders to ensure project requirements are met.<br>• Implement quality control measures to ensure final products align with specifications.<br>• Supervise production teams and provide guidance to optimize performance.
<p>We are looking for a skilled IT Project Manager to join our team in Torrance, CA, on a long-term contract basis. In this role, you will lead and coordinate projects for consumer applications with a focus on digital products, ensuring successful delivery through effective collaboration and communication. This position requires a proactive individual who excels at managing complex projects while fostering continuous improvement within teams.</p><p><br></p><p>Job Description</p><p>Daily Responsibilities</p><ul><li>Manage project plans, staff tasks, and progress reporting.</li><li>Track dependencies, risks, and issues.</li><li>Communicate project status to business and IT stakeholders.</li><li>Review, refine, and validate complex business requirements; prioritize backlog.</li><li>Collaborate with Solution Architects and Tech Leads on technical design.</li><li>Ensure quality through test planning and execution with QA teams.</li><li>Coordinate and lead stakeholder meetings; distribute meeting minutes.</li><li>Create presentations and communication materials for various stakeholders.</li><li>Manage release and post-launch activities; support production systems.</li><li>Monitor team performance and provide feedback; ensure transparency.</li><li>Empower delivery teams and Product Owners in task/story definition.</li><li>Facilitate continuous improvement through retrospectives and data-driven insights.</li><li>Maintain team data and project collateral to align with evolving business needs.</li></ul><p>Project Focus</p><ul><li>Drive Agile practices for customer-facing digital products.</li><li>Collaborate with IT associates, consultants, and vendors to define goals, backlogs, and roadmaps.</li><li>Manage medium to large, moderately to highly complex projects.</li><li>Ensure timely, budget-conscious, high-quality project delivery.</li><li>Assemble project plans, assign tasks, monitor progress, and escalate issues as needed.</li></ul>
