<p>Product Lead – Web & Mobile Platforms</p><p>Location: Sherman Oaks, Los Angeles, CA (On-site)</p><p> Compensation: Up to $165,000 base salary (DOE)</p><p>About the Role</p><p>We are seeking an experienced Product Lead to own the strategy, development, and optimization of high-impact web and mobile platforms used by millions of users. This role will define product vision, shape intuitive and engaging user experiences, and partner closely with Engineering, Design, Data, and Content teams to deliver scalable, mission-driven digital products.</p><p>This is a highly visible role requiring strong leadership, strategic thinking, and the ability to translate complex technical concepts into clear business value for senior stakeholders.</p><p><br></p><p>Key Responsibilities</p><ul><li>Define and own the product strategy and roadmap for mobile (iOS/Android) and web platforms</li><li>Drive end-to-end planning and execution of product initiatives, including milestones, releases, and dependencies</li><li>Lead the product operating cadence across Product, Engineering, Design, Data, and Content (standups, sprint planning, retrospectives)</li><li>Translate business goals into clear PRDs, user stories, acceptance criteria, and success metrics</li><li>Prioritize initiatives based on user impact, technical feasibility, and strategic alignment</li><li>Manage risks, scope, and change control to ensure on-time, high-quality delivery</li><li>Coordinate QA, UAT, and release management across mobile and web platforms</li><li>Maintain transparent stakeholder communication through dashboards, demos, and status reporting</li><li>Partner with Data teams to analyze performance, run A/B tests, and improve user engagement, retention, and conversion</li><li>Oversee operational excellence, including bug triage, performance monitoring, and issue resolution</li><li>Ensure compliance with accessibility, privacy, and security standards</li></ul><p>Required Qualifications</p><ul><li>5+ years of Product Management experience, with a strong focus on web and mobile applications</li><li>Hands-on experience with JIRA, PRDs, roadmapping, and KPI dashboards</li><li>Strong understanding of SDLC, Agile methodologies, and modern web development</li><li>Big plus if you started your career as a web or mobile developer</li><li>Proven experience designing and optimizing consumer user flows, including:</li><li>Sign-up and onboarding flows</li><li>Subscription and paywall flows</li><li>Exceptional communication skills, with experience presenting to and managing expectations of C-suite and executive stakeholders</li><li>Strategic, analytical thinker with a critical eye and the ability to think creatively and challenge assumptions</li></ul><p>Nice to Have</p><ul><li>Experience in digital media, or content platforms</li><li>Familiarity with high-scale consumer products and data-driven experimentation</li></ul><p><br></p>
<p><strong>Sales Manager – Wholesale</strong></p><p><b> </b></p><p> <strong>Base Salary:</strong> $95,000 – $125,000 + Performance-Based Bonuses</p><p> <strong>Location:</strong> California preferred (remote with prior CA sales experience considered)</p><p><b> </b></p><p><strong>Position Summary</strong></p><p>The Sales Manager is responsible for driving wholesale revenue growth by developing new customer relationships, managing existing accounts, and increasing brand exposure across key markets. This role is highly front-facing and proactive, requiring active prospecting, strategic account development, and close collaboration with internal teams to deliver exceptional customer experiences.</p><p><strong>Key Responsibilities</strong></p><ul><li>Develop, expand, and maintain strong relationships with wholesale and key account customers</li><li>Actively prospect and generate new business opportunities within assigned territories</li><li>Prepare and present sales proposals, pricing, and product offerings to prospective customers</li><li>Collaborate with marketing, operations, and production teams to ensure seamless execution of sales initiatives</li><li>Monitor market trends, competitor activity, and industry developments to identify growth opportunities</li><li> Maintain accurate sales forecasts, pipeline activity, and reporting</li><li>Drive brand awareness and product exposure in alignment with company goals</li></ul><p><b> </b></p><p><b> </b></p><p><b> </b></p>
We are looking for a driven and detail-oriented Account Manager to join our team in Brea, California. This Contract to permanent position offers a unique opportunity to grow within a dynamic environment while building expertise in sales, operations, and customer account management. Over the course of a structured development program, you will gain hands-on experience managing accounts, negotiating contracts, and collaborating across departments to ensure seamless delivery and customer satisfaction.<br><br>Responsibilities:<br>• Analyze demand forecasts and create import schedules that optimize cost, lead time, and capacity, while approving purchase orders within set limits.<br>• Negotiate rates and contracts with international suppliers and freight carriers, including setting payment terms, delivery agreements, and monitoring shipment progress.<br>• Collaborate with internal teams such as operations, marketing, product development, and accounting to ensure timely and budget-friendly delivery of customer orders.<br>• Manage assigned retail and wholesale accounts by overseeing sampling, production, import logistics, and fulfillment processes while addressing inquiries and driving account growth.<br>• Develop strategic sales proposals for prospective national retailers and present tailored solutions to senior buyers to expand market presence.<br>• Maintain accurate sales pipelines and pricing strategies, balancing revenue goals and profitability through margin analysis.<br>• Identify inefficiencies in operations and implement improvements to enhance performance, reduce costs, and elevate customer satisfaction.<br>• Provide leadership on continuous improvement projects, ensuring processes align with business objectives and deliver measurable results.<br>• Support business growth by crafting and executing initiatives to secure reorders and design account-specific development programs.
<p>We are looking for a detail-oriented Product Coordinator to join our team in Goleta, California. This long-term contract position offers an opportunity to work closely with development teams to ensure the smooth coordination and organization of product testing and sample management. The ideal candidate will excel in scheduling, tracking, and maintaining records, while demonstrating strong organizational and communication skills.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate testing schedules to facilitate efficient product evaluations.</p><p>• Track and document all incoming samples across various development stages to ensure accurate record-keeping.</p><p>• Unpack and stage samples for review sessions, fittings, and testing, ensuring they are prepared and accessible.</p><p>• Maintain organized staging areas to streamline sample accessibility and readiness for testing.</p><p>• Oversee the inventory of footwear lasts and samples, ensuring proper labeling, storage, and organization.</p><p>• Assist with calendar management, scheduling, and handling inbound calls to support administrative functions.</p>
<p>Robert Half is partnering with our client, a global leader in digital entertainment and streaming, to identify a<strong> Senior Design Program Manager</strong> to support a high-impact Experience Design organization. This role is a force multiplier across the design studio, providing strategic and operational leadership to studio-wide programs, rhythms, and initiatives that amplify team effectiveness, creative impact, and internal community.</p><p><br></p><p><strong>Location:</strong> Los Angeles, CA (Hybrid / Remote Flexible)</p><p><strong>Duration:</strong> 9-month contract</p><p><strong>Hours:</strong> 40 hours/week with potential for overtime (approximately 5 hours/week for studio open houses and events)</p><p><strong>Pay Rate: </strong>$80–83/hour</p><p><br></p><p><strong>Position Overview:</strong></p><p>The Senior Design Program Manager will play a critical role in driving the rhythm of the business for a large, multidisciplinary design studio. This role is ideal for a program leader who has built internal programs from the ground up and thrives at the intersection of operations, community development, and thought leadership.</p><p><br></p><p>You will partner closely with studio leadership, business strategy, design operations, and cross-functional stakeholders to design and scale internal programs, events, and experiences that strengthen studio culture, elevate design craft, and foster a strong internal design community. This role requires a highly organized, ownership-driven leader who can translate vision into action in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee and manage day-to-day operations for the Design Studio in partnership with studio leadership, business strategy, UX leadership, and Design Operations</li><li>Design, build, and scale internal studio programs from scratch, including frameworks for engagement, learning, and community</li><li>Drive planning and execution of monthly studio meetings, annual studio summits, and large-scale, in-person internal events hosted within the design organization</li><li>Lead studio-wide community-building and design thought leadership initiatives, including internal design programming, speaker series, and studio open houses</li><li>Own studio communications, including a monthly newsletter and evergreen documentation such as internal wikis, org charts, and shared resources</li><li>Act as a central connector across the broader product, design, and employee engagement communities</li><li>Foster studio culture through onboarding programs, learning series, studio rituals, and organizational health initiatives</li><li>Oversee third-party budget management (outsourcing, tooling, research), including PO creation, budget tracking, and reporting to finance and leadership</li><li>Plan and execute special projects aligned with executive priorities and long-term strategic goals</li><li>Manage intake and planning for executive-level visual design resources, including sprint planning and prioritization</li></ul>
<p>We are looking for a Sales Coordinator to join our client's team on a contract basis in Encino, California. This role is essential in assisting the sales team with administrative tasks, data management, and customer support to ensure smooth operations. </p><p><br></p><p>Responsibilities:</p><p>• Process and manage order entries accurately to support the sales team's operations.</p><p>• Collaborate with the sales team to prepare and deliver compelling sales presentations.</p><p>• Assist in executing brand marketing strategies to enhance customer engagement and market reach.</p><p>• Maintain and update databases with precise data entry to ensure records are current and accessible.</p><p>• Support B2B marketing initiatives by coordinating and implementing targeted campaigns.</p><p>• Respond to customer inquiries, providing timely and thorough assistance.</p><p>• Generate reports and analyze sales data to identify trends and opportunities.</p><p>• Coordinate with internal departments to ensure seamless communication and workflow.</p><p>• Help in organizing sales meetings and training sessions for team development.</p><p>• Contribute to improving operational processes and enhancing efficiency within the sales department.</p>
<p>We are looking for a skilled Technical Customer Support specialist with a detail-oriented approach to join our team on a contract basis. In this role, you will play a key part in assisting customers with technical inquiries, managing documentation, and ensuring prompt resolution of issues. This position is ideal for someone with strong communication skills and a proactive approach to problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Provide timely and effective support to customers by addressing technical inquiries and troubleshooting issues.</p><p>• Maintain accurate documentation of customer interactions, resolutions, and follow-up actions.</p><p>• Collaborate with internal teams to ensure quality service and adherence to established protocols.</p><p>• Assist in training customers on product usage and provide guidance on best practices.</p><p>• Review and process invoices accurately, ensuring compliance with financial procedures.</p><p>• Support billing activities and resolve related discrepancies.</p><p>• Prioritize and manage customer requests while adhering to company policies.</p><p>• Monitor system performance and escalate issues to engineering teams when necessary.</p><p>• Facilitate authorizations and promotions, ensuring smooth customer experiences.</p><p>• Utilize Windows OS and other computer systems to manage technical support activities.</p>
<p>The Sales Program Admin r is responsible for overseeing direct reseller onboarding, enforcing unauthorized reseller sales policies, and administering commercial channel price policies. This role partners closely with Sales, Marketing, Sales Operations, and internal stakeholders to ensure compliance, process efficiency, and strong internal collaboration in support of company goals.</p><p>Key Responsibilities</p><p>Direct Reseller Onboarding</p><ul><li>Serve as the primary point of contact for sales teams, sales leadership, and marketing throughout the new direct reseller onboarding process.</li><li>Manage and oversee new direct reseller onboarding across five authorization phases: Setup, Authorization, Pricing, Service Training, and Purchase Orders.</li><li>Track all onboarding steps, monitor progress, and provide regular status reporting.</li><li>Identify process gaps and recommend improvements to enhance onboarding efficiency.</li><li>Escalate priority resellers requiring additional internal support to ensure timely onboarding completion.</li><li>Partner with the Salesforce team to request and implement system enhancements to improve onboarding workflows and tracking capabilities.</li></ul><p>Unauthorized Reseller Sales & Enforcement</p><ul><li>Oversee communication with distribution partners regarding sales to unauthorized resellers across all commercial product lines.</li><li>Develop, manage, and track unauthorized sales reporting schedules by product line.</li><li>Ensure consistent enforcement of reseller authorization policies.</li></ul><p>Commercial Price Policy Administration</p><ul><li>Monitor and track non-compliance with commercial channel price policies.</li><li>Prepare and distribute reporting related to price policy adherence.</li><li>Schedule and facilitate escalation meetings with the Commercial Price Policy Committee.</li><li>Act as the primary point of contact for sales teams and resellers regarding price policy interpretation and guidance.</li></ul><p>Internal Collaboration & Relationship Management</p><ul><li>Build strong, collaborative relationships with peers, managers, and cross-functional teams.</li><li>Partner effectively across departments to support business objectives and operational alignment.</li><li>Provide guidance and support to internal customers to ensure clarity, compliance, and process consistency.</li></ul><p>Qualifications & Skills (Optional Section)</p><ul><li>Strong experience in channel operations, reseller management, or sales operations.</li><li>Excellent organizational, communication, and stakeholder management skills.</li><li>Ability to manage complex processes and track multiple workstreams simultaneously.</li><li>Experience working with Salesforce or similar CRM systems preferred.</li></ul><p><br></p><p><br></p>
<p>Senior Data Engineer – </p><p><strong>Salary:</strong> Up to $170,000 (DOE)</p><p><br></p><p>About the Role</p><p>We are seeking a <strong>Senior Data Engineer</strong> to help design, build, and scale our financial systems. In this role, you will work on high-impact data platforms that power dynamic pricing, forecasting, and machine learning–driven decision-making. You’ll collaborate closely with data scientists, product teams, and business stakeholders to deliver reliable, real-time, and analytics-ready data solutions.</p><p><br></p><p>What You’ll Do</p><ul><li>Design, build, and maintain scalable data pipelines on <strong>Azure</strong>, supporting both batch and real-time workloads</li><li>Develop and optimize data processing using <strong>Python, Spark, and Spark SQL</strong></li><li>Build and manage solutions in <strong>Azure Databricks</strong>, including <strong>MLflow</strong> and <strong>model serving</strong></li><li>Create and orchestrate data workflows using <strong>Azure Synapse Analytics and Synapse Pipelines</strong></li><li>Support analytics and reporting needs through curated datasets for <strong>Power BI</strong></li><li>Enable real-time data ingestion and processing using <strong>Kafka, Azure Event Hubs, and Spark Streaming</strong> (where applicable)</li><li>Partner with data science teams to productionize <strong>machine learning models</strong>, particularly for <strong>dynamic pricing and revenue optimization</strong></li><li>Ensure data quality, reliability, performance, and scalability across platforms</li><li>Mentor junior engineers and contribute to data engineering best practices and standards</li></ul><p>For immediate consideration, apply now and message Reid Gormly on LinkedIN today!</p>
<p>We are offering an exciting opportunity for a Sr. Accountant in the commercial real estate development and management industry. This role is based in Los Angeles, California, and will involve overseeing the day-to-day operations of the Accounting Department. The Sr. Accountant will be tasked with handling accounts payable and receivable, general ledger, financial statement preparation, and much more.</p><p><br></p><p>Please email resume to Eric.Herndon for consideration.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Supervise the day-to-day operations of the Accounting Department</p><p>• Handle accounts payable and receivable</p><p>• Maintain the general ledger and prepare financial statements</p><p>• Conduct audits and reconcile bank and credit card accounts</p><p>• Oversee building construction draws and tenant improvement work</p><p>• Process Common Area Maintenance (CAM)</p><p>• Prepare tax returns for external CPA</p><p>• Implement and maintain internal controls</p><p>• Interact effectively with financial institutions, tenants, and vendors</p><p>• Maintain a high level of professionalism in appearance, work product, and judgement</p>
<p>Surface Pattern Designer onsite in La Mirada responsible for developing original, repeatable surface designs for wallpaper, textiles, and related decorative products. Produces production-ready artwork aligned with trend direction and product requirements.</p><p>Key Responsibilities</p><p>Pattern Design & Production</p><p>Trend & Concept Development</p><p>Cross-Functional Collaboration</p><p><br></p><p><br></p><p><br></p>
We are looking for a skilled Accounting Manager to join our team on a contract basis in Monrovia, California. In this role, you will oversee essential accounting functions, ensuring accuracy and compliance in financial reporting and operational processes. This is an excellent opportunity to contribute to a dynamic environment within the manufacturing sector while leveraging your expertise in financial management.<br><br>Responsibilities:<br>• Prepare accurate monthly financial statements, including journal entries, account reconciliations, and management reports such as trial balances and profit-and-loss statements.<br>• Compile and submit monthly, quarterly, and annual reporting packages to corporate headquarters using consolidation software.<br>• Ensure subsidiary ledgers, including Accounts Payable and Accounts Receivable, align with the General Ledger.<br>• Reconcile and confirm intercompany receivables, payables, and related transactions on a monthly basis.<br>• Generate and maintain sales and use tax schedules, along with other compliance-related documentation.<br>• Provide detailed supporting schedules and records to both corporate teams and external auditors.<br>• Assist with the development of annual budgets and forecasts for organizational planning.<br>• Create and distribute detailed management reports, including headcount analysis, sales metrics, and cost-of-sales data segmented by country.<br>• Upload financial and supplemental data into corporate portals while troubleshooting and correcting errors.<br>• Conduct trend analyses on warranty claims, product returns, and bad debt to support strategic decision-making.
<p>We are looking for a skilled Data Analyst to join our client in West Los Angeles. This contract to permanent position offers an excellent opportunity to contribute to our financial and operational success by delivering insightful reports and analytics. The ideal candidate will work closely with management to support various business units, including design and manufacturing, by analyzing data, tracking key performance indicators, and ensuring the accuracy of financial reporting.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Compile and evaluate financial data to create reports on sales, inventory, and other metrics that support business objectives.</p><p>• Develop and maintain weekly, monthly, and quarterly reporting systems for sales and inventory analytics.</p><p>• Conduct detailed financial analyses, including billing reviews, open order summaries, and sales team performance evaluations.</p><p>• Monitor and report on key performance indicators for external partnerships, including product sales and category performance.</p><p>• Build and maintain strong relationships with external design firms and vendors to support business operations.</p><p>• Prepare and present historical sales data, forecasts, and operational updates during partnership meetings.</p><p>• Ensure the accuracy and consistency of financial data shared across business units.</p><p>• Perform reconciliations and clean-up activities on accounting balances to ensure compliance.</p><p>• Assist with year-end financial tasks, including preparing accrual spreadsheets and generating 1099 forms.</p><p>• Handle additional responsibilities as assigned to support organizational goals.</p>
We are looking for a detail-oriented Ecommerce Sample Coordinator to join our team in City of Industry, California. In this long-term contract position, you will play a pivotal role in coordinating sample management processes while collaborating with cross-functional teams to ensure seamless operations. This position offers an excellent opportunity to contribute to the retail industry's dynamic environment while enhancing customer experiences and maintaining brand integrity.<br><br>Responsibilities:<br>• Coordinate with the marketing team to establish and adhere to deadlines for photo shoot samples.<br>• Develop and manage an efficient tracking system to monitor and organize all sample requests.<br>• Facilitate communication between cross-functional teams, ensuring timely reporting and proper archiving of sample records.<br>• Organize sample coordination for catalogs, mailers, and landing page assets.<br>• Act as the primary point of contact for sample-related communication with photo, copy, and buyer teams.<br>• Conduct daily quality assurance checks on site pages and assist with updates and verifications.<br>• Identify and implement innovative opportunities to improve business operations.<br>• Manage multiple tasks and projects simultaneously while maintaining high attention to detail.<br>• Perform additional administrative duties as required to support team objectives.
<p>We are looking for a skilled Pricing Analyst/Cost Estimator to join our team in Gardena, California, within the aerospace industry. In this role, you will specialize in pricing analysis, leveraging your expertise to develop strategic cost models and ensure competitive market positioning. This is an exciting opportunity to collaborate across departments and contribute to critical business decisions.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with Account Managers to provide essential pricing support and ensure customer satisfaction.</p><p>• Develop strategic pricing models for major proposals using internal cost data and market trends.</p><p>• Analyze data to address complex cost and pricing challenges, ensuring accurate recommendations.</p><p>• Review technical specifications, including component drawings and bills of materials, to calculate current costs.</p><p>• Align pricing strategies with market conditions while meeting margin objectives.</p><p>• Build and maintain strong relationships with Engineering, Purchasing, and Manufacturing teams to enhance collaboration.</p><p>• Coordinate with Engineering to ensure customer requirements align with product designs and technical standards.</p><p>• Validate cost data with Purchasing and Engineering teams to ensure accuracy for pricing calculations.</p><p>• Process and review customer Requests for Quote (RFQs) to deliver timely and precise proposals.</p><p>• Present daily quote metrics to sales team management and recommend improvements based on data analysis.</p>
We are looking for a dedicated Customer Service Representative to join our team in Torrance, California. In this role, you will play a key part in delivering exceptional customer experiences and ensuring satisfaction with our products and services. This position is a contract-to-permanent opportunity, ideal for individuals passionate about providing support and solutions in a fast-paced environment.<br><br>Responsibilities:<br>• Represent the company's values and culture in all customer interactions, maintaining a detail-oriented and empathetic demeanor.<br>• Build and sustain positive relationships with customers while addressing their needs and concerns.<br>• Recommend and promote products or services to align with customer preferences and interests.<br>• Accurately record customer details and inquiries in the company's database systems.<br>• Apply technical knowledge to troubleshoot and resolve customer issues effectively.<br>• Handle complaints with tact and care, ensuring customer satisfaction.<br>• Participate in product and skills training sessions, and successfully complete required assessments.<br>• Share relevant feedback and trends with management to improve customer service processes.<br>• Adhere to a flexible work schedule, including occasional weekend shifts and overtime as needed.
We are looking for a Technical Parts Specialist with expertise in diesel generators to join our team in Long Beach, California. In this role, you will provide exceptional sales support and technical guidance to customers seeking parts and accessories for diesel generator systems. This is a long-term contract position that offers the opportunity to apply your technical knowledge and customer service skills in a dynamic and evolving industry.<br><br>Responsibilities:<br>• Assist clients in identifying and sourcing the correct parts for diesel generator systems based on their specific technical requirements.<br>• Provide detailed product information and recommendations to customers, ensuring their needs are met effectively.<br>• Serve as a technical expert on diesel generator components, explaining specifications and applications with confidence.<br>• Manage inventory by sourcing parts from approved vendors and coordinating stock levels for high-demand items.<br>• Educate customers on installation, maintenance, and troubleshooting of generator parts, offering guidance or referring them to technical resources.<br>• Diagnose and resolve customer concerns related to generator performance by recommending appropriate parts or solutions.<br>• Maintain accurate records of customer orders, communications, and transactions using company systems.<br>• Support sales initiatives by promoting relevant products and building strong client relationships.<br>• Stay informed about industry developments, new products, and competitor offerings to enhance customer support.<br>• Collaborate with internal teams, including sales, service technicians, and inventory personnel, to ensure seamless customer experiences.
<p>We are looking for an organized and proactive Executive Assistant to join our team in Glendale, California. In this long-term contract role, you will support the Director of Data Engineering & Products, ensuring seamless coordination and execution of daily operations. This position is ideal for someone who thrives in a fast-paced environment, enjoys working across diverse teams, and excels in administrative and project management tasks.</p><p><br></p><p>Responsibilities:</p><p>• Provide comprehensive administrative support to the Director of Data Engineering & Products, including managing calendars and coordinating schedules across multiple time zones.</p><p>• Organize and prepare logistics for meetings, events, and department town halls, ensuring smooth execution and timely delivery of materials.</p><p>• Track priorities and follow up on outstanding tasks, ensuring deadlines are met and progress is communicated effectively.</p><p>• Collaborate with Studio Technology’s administrative team to streamline processes and enhance event coordination.</p><p>• Draft, edit, and finalize communications, reports, and presentations to support leadership and departmental needs.</p><p>• Uphold strict confidentiality and integrity standards when handling sensitive company information.</p><p>• Build and maintain strong relationships across internal teams and partner organizations to facilitate effective collaboration.</p><p>• Assist with special projects involving cross-functional teams focused on data engineering, governance, or product strategy.</p><p>• Manage expense reporting and travel arrangements in alignment with company policies.</p><p>• Contribute to process improvements and identify opportunities to enhance administrative efficiency.</p>
We are looking for an experienced Administrative Assistant to join our team on a contract basis in Westlake Village, California. This role is ideal for someone who pays close attention to detail and excels in customer service, organizational tasks, and design support. As an integral part of the team, you will contribute to smooth daily operations and ensure brand consistency across various projects.<br><br>Responsibilities:<br>• Respond promptly to client inquiries, resolving issues and delivering an excellent customer experience.<br>• Identify and implement opportunities to improve internal processes and boost team efficiency.<br>• Coordinate with internal teams to address client needs proactively and with a solutions-driven mindset.<br>• Create basic print-ready materials and digital designs using tools like Adobe Illustrator and Canva.<br>• Ensure all design assets and printed materials align with established branding guidelines.<br>• Manage print production tasks, including preparing files, formatting, and working with external vendors.<br>• Stay updated on design trends and software advancements to enhance visual output and workflows.<br>• Handle general administrative duties, such as scheduling appointments, managing correspondence, and data entry.<br>• Maintain accurate records and documents to support day-to-day operations.
We are looking for a dedicated Customer Service Representative to join our team in Los Alamitos, California. In this long-term contract position, you will play a critical role in managing customer orders, ensuring smooth communication, and maintaining high levels of customer satisfaction. This is an excellent opportunity for individuals with a passion for delivering exceptional service within the electronics industry.<br><br>Responsibilities:<br>• Manage customer orders from initiation to final delivery, ensuring timely communication of any exceptions or issues to customers, sales teams, and management.<br>• Process orders within designated response deadlines, adhering to specific customer channel requirements.<br>• Perform routine system maintenance, resolving order exceptions, documenting them accurately, and ensuring warehouse compliance with special instructions.<br>• Address order-related challenges by collaborating with departments such as Credit and Sales Operations, and coordinating with shipping carriers to resolve shipment delays or errors.<br>• Monitor back orders and ensure timely fulfillment, including working with inventory planners and assessing alternative stock locations.<br>• Collaborate with the Allocation Administrator to prioritize orders and ensure accurate processing.<br>• Track and release back-ordered products promptly upon warehouse receipt, maintaining adherence to account schedules.<br>• Generate and deliver requested customer reports, such as product availability or order status, within specified timelines.<br>• Update and maintain detailed customer profiles, ensuring accurate account administration.<br>• Research and process customer credits and debits efficiently, ensuring completion within 24 hours.
