Help Desk Support Manager Jobs in Thousand Oaks, CA

Add your latest resume to match with open positions.

IT Help Desk Support Specialist

Century City, CA
onsite
Temporary / Contract
25 - 35 USD / Hourly
Position Summary We are seeking a skilled and customer-focused Desktop Support Technician to provide advanced technical support for end users across the organization. This role serves as a primary escalation point for Tier I support issues and is responsible for troubleshooting hardware, software, network connectivity, and endpoint-related issues. The ideal candidate will possess strong technical expertise, excellent customer service skills, and the ability to work independently in a fast-paced environment. Key Responsibilities<ul><li>Provide Tier II support for desktops, laptops, mobile devices, printers, and related peripherals.</li><li>Diagnose and resolve complex hardware, software, operating system, and application issues.</li><li>Install, configure, maintain, and upgrade workstations, software, and equipment.</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Manage user accounts, permissions, and access within Active Directory and Azure Active Directory (Entra ID).</li><li>Assist with onboarding and offboarding activities, including equipment deployment and account provisioning.</li><li>Troubleshoot network connectivity issues, including VPN, Wi-Fi, and basic LAN/WAN problems.</li><li>Document incidents, resolutions, and procedures within the IT ticketing system.</li><li>Escalate issues to appropriate teams when necessary and track resolution through completion.</li><li>Maintain inventory of IT assets and assist with technology refresh initiatives.</li><li>Support conference room technology, audio/video equipment, and meeting room setups.</li><li>Participate in after-hours support, maintenance activities, and on-call rotations as required.</li><li>Follow company security policies and assist with endpoint compliance initiatives.</li></ul>
2026-10-26T00:00:00Z

Help Desk/Desktop Support Analyst

Torrance, CA
onsite
Temporary / Contract
19.7885 - 22.913 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support end users in a fast-paced financial services environment in Torrance, California. This Long-term Contract position focuses on delivering dependable desktop and technical support, resolving day-to-day hardware and software issues, and ensuring a smooth user experience across Microsoft Windows systems. The ideal candidate brings strong troubleshooting ability, practical knowledge of Active Directory, and a responsive approach to managing service desk requests. Responsibilities: • Provide front-line technical assistance for desktop, laptop, and peripheral issues, delivering timely solutions for end users. • Diagnose and resolve Microsoft Windows 10 and related system problems, escalating more complex incidents when necessary. • Manage service desk tickets from initial intake through resolution, keeping users informed and documenting outcomes clearly. • Support user account administration tasks within Active Directory, including access updates, password resets, and basic account maintenance. • Troubleshoot common software, hardware, and connectivity issues to minimize downtime and maintain productivity. • Install, configure, and maintain desktop applications and operating system settings in alignment with organizational standards. • Assist with workstation setup, device replacements, and routine technical support activities across the local office environment. • Maintain accurate records of incidents, recurring issues, and support actions to improve service efficiency and knowledge sharing.
2026-10-28T00:00:00Z

Service Desk Specialist

Century City, CA
onsite
Temporary / Contract
34 - 36 USD / Hourly
Email: valerie.montoya@rht.(com) for immediate consideration! Robert Half is seeking a highly motivated and driven Service Desk Specialist that will be responsible for supporting, imaging, and troubleshooting O365, MAC equipment along with Windows equipment and more. Hours: 10am -7pm (PST) Top Skills:<ul><li>Enterprise and/or Entertainment Exp.</li><li>5+ Years of Exp. in Escalated Service Desk</li><li>White-Glove/VP/Exec Support</li><li>M365, AD/Entra ID</li><li>Windows/Mac OS Exp. (Blended Userbase)</li><li>iOS/Android</li><li>ITSM (ServiceNow)</li><li>JAMF / MDM endpoint management </li><li>L3 Ticketing</li><li>Audio/Visual Set up/Troubleshooting</li><li>MFA</li></ul>
2026-11-07T00:00:00Z

Service Desk Specialist

Los Angeles, CA
onsite
Temporary / Contract
30 - 37 USD / Hourly
Robert Half is seeking a highly motivated and customer-focused Service Desk Specialist to provide advanced technical support in a fast-paced enterprise environment. This role will be responsible for supporting Microsoft 365, macOS and Windows environments, mobile devices, and enterprise applications while delivering exceptional service to end users, including executive-level personnel. Key Responsibilities<ul><li>Provide Tier 2 technical support to end users via phone, email, chat, and in-person interactions, resolving escalated service requests and incidents.</li><li>Deliver high-touch, white-glove IT support for executives and VIP users, ensuring timely issue resolution and exceptional customer service.</li><li>Troubleshoot hardware, software, operating system, and application issues across Windows and macOS environments.</li><li>Administer user accounts, permissions, and access requests within Microsoft 365, Active Directory, and various SaaS platforms.</li><li>Support and manage mobile devices, including device setup, configuration, troubleshooting, and MDM/JAMF administration.</li><li>Configure, deploy, and maintain laptops, desktops, and peripheral devices to support end-user productivity.</li><li>Utilize ServiceNow and other ITSM tools to document, track, and manage incidents, requests, and service delivery metrics.</li><li>Assist with endpoint management, security initiatives, access controls, and MFA-related support activities.</li></ul>
2026-11-07T00:00:00Z

Help Desk II

Los Angeles, CA
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
Help Desk II OverviewAn organization is seeking a Help Desk II to provide hands-on technical support for end users, workstations, peripherals, and enterprise technologies. This role will serve as a key resource for troubleshooting technical issues, supporting day-to-day IT operations, and maintaining a reliable end-user computing environment. The ideal candidate is customer-focused, enjoys solving technical problems, and can work independently while maintaining strong collaboration with internal teams. Responsibilities<ul><li>Provide technical support for desktops, laptops, printers, mobile devices, and related hardware</li><li>Troubleshoot and resolve hardware, software, connectivity, and user access issues</li><li>Assist with workstation deployment, configuration, upgrades, and replacements</li><li>Support end users both onsite and remotely</li><li>Maintain user accounts, device inventories, and technology documentation</li><li>Escalate and coordinate resolution of complex technical issues when necessary</li><li>Assist with technology standards, security practices, and operational procedures</li><li>Document troubleshooting activities and support processes</li><li>Deliver a high level of customer service and communication to business users</li></ul>
2026-10-21T00:00:00Z

Desktop Support Analyst

Valencia, CA
onsite
Temporary to Hire
24.5385 - 28.413 USD / Hourly
We are looking for a Desktop Support Analyst to provide onsite Tier I technical support for end users in Fort Collins, Colorado. This contract opportunity is well suited for an early-career IT specialist who enjoys hands-on hardware work, solving day-to-day technical issues, and delivering responsive customer service. The position will begin with a strong focus on device preparation, workstation deployment, and equipment configuration, with room to grow into broader desktop and end-user support functions within an aerospace environment. Responsibilities:• Prepare and deploy desktops, laptops, monitors, docking stations, and related equipment for employee use.• Troubleshoot routine issues involving Windows-based workstations, peripheral devices, software applications, and basic network connectivity.• Set up and support Microsoft Teams-enabled meeting room technology, including diagnosing common operational problems.• Receive, track, and update technical support requests through the organization's ticket management system.• Assist with onboarding technology setup, workstation rollouts, and scheduled hardware replacement efforts.• Perform imaging, configuration, and readiness checks to ensure systems meet user and business requirements before delivery.• Handle common desktop support tasks such as software installation, password assistance, and basic user account support.• Escalate unresolved or higher-impact incidents to advanced support teams while maintaining clear documentation and communication.
2026-11-06T00:00:00Z

Direct Support Professional

Los Angeles, CA
onsite
Temporary to Hire
17.1 - 19.8 USD / Hourly
We are looking for a bilingual Direct Support team member to deliver individualized, community-based support to clients in Los Angeles, California. This contract opportunity is ideal for someone who brings compassion, reliability, and strong communication skills to daily client interactions. In this field-based role, you will help individuals build practical life skills, work toward personal goals, and maintain greater independence while coordinating with families and support teams. Responsibilities: • Deliver one-on-one services based on each client’s established support plans and personal objectives. • Guide clients in strengthening daily living skills such as communication, budgeting, employment readiness, and independent routines. • Provide dependable transportation to appointments, community activities, and other approved locations using a personal vehicle. • Promote client safety, dignity, and self-advocacy while encouraging meaningful participation in the community. • Record services provided and track client progress with clear, timely, and accurate documentation. • Complete required reports and service records within scheduled work hours and in accordance with program expectations. • Partner with family members, employers, and multidisciplinary professionals to support consistent client outcomes. • Participate in staff meetings, supervision sessions, and required training to remain aligned with organizational standards. • Carry out additional related duties as needed to support client care and program operations.
2026-11-06T00:00:00Z

IT Support Analyst

Los Angeles, CA
onsite
Permanent / Full Time
92000 - 95000 USD / Yearly
IT Support Analyst OverviewAn organization is seeking an IT Support Analyst to provide high-touch end-user support across enterprise technologies, collaboration platforms, devices, and workplace technology. This role serves as a key point of contact for technical support, troubleshooting, equipment deployment, and operational support in a dynamic professional environment. Responsibilities<ul><li>Provide Tier 1 and Tier 2 technical support for end users</li><li>Troubleshoot hardware, software, connectivity, and application issues</li><li>Manage support tickets and ensure timely resolution of technical requests</li><li>Configure, deploy, and support user devices and workplace technology</li><li>Support mobile devices, collaboration tools, and productivity platforms</li><li>Assist with onboarding, offboarding, and user technology setup</li><li>Support conference room and audio/visual technologies</li><li>Document issues, solutions, and support procedures</li><li>Track recurring issues and recommend process improvements</li><li>Coordinate with internal technology teams and third-party vendors to resolve escalated issues</li><li>Participate in scheduled after-hours and on-call support rotations</li><li>Assist with inventory management, technology refresh initiatives, and software deployments</li><li>Support technology projects and operational initiatives as needed</li><li>Provide guidance and mentoring to less experienced support team members</li></ul>
2026-11-04T00:00:00Z

8 results for Help Desk Support Manager in Thousand Oaks, CA