6 results for Help Desk Analyst I in Thousand Oaks, CA

Help Desk/Desktop Support Analyst

Los Angeles, CA
onsite
Temporary
19.7885 - 22.913 USD / Hourly
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Los Angeles, California. In this long-term contract position, you will play a critical role in providing technical assistance and support to end-users while ensuring seamless operation of IT systems. This role is ideal for someone with a strong background in troubleshooting, system administration, and customer service. Responsibilities: • Provide technical support to resolve hardware, software, and network-related issues for users. • Manage and maintain Active Directory accounts, including creating, modifying, and disabling users. • Perform diagnostics and troubleshooting for Microsoft Windows systems, ensuring functionality and performance. • Respond to and resolve service desk tickets promptly, maintaining accurate documentation of all actions taken. • Assist with the setup, configuration, and maintenance of Windows 10 devices and related peripherals. • Collaborate with team members to identify and implement improvements to IT processes. • Deliver exceptional customer service by addressing user concerns and providing clear guidance. • Monitor system performance and report any potential issues to the appropriate teams. • Ensure compliance with organizational IT policies and procedures. • Support the installation and updates of software applications while minimizing disruptions to users.
2026-03-09T00:00:00Z

Help Desk II

Los Angeles, CA
onsite
Permanent
70000 - 80000 USD / Yearly
We are looking for a skilled Help Desk II specialist to join our team in Los Angeles, California. In this role, you will provide advanced technical support and ensure smooth operations across various systems and platforms. You will play a pivotal role in troubleshooting, device management, and creating IT documentation to enhance organizational efficiency. Responsibilities: • Diagnose and resolve complex technical issues related to macOS, Windows, Microsoft 365, Adobe Creative Cloud, and various hardware and software components. • Manage employee onboarding and offboarding processes, including configuring devices, setting up accounts, and providing training on essential IT tools. • Track and maintain accurate records of IT inventory, ensuring all equipment is properly configured, secured, and regularly updated. • Develop and update IT documentation, including user guides, troubleshooting instructions, and procedural manuals. • Provide support for network connectivity issues and ensure seamless communication across platforms. • Respond to service desk tickets promptly, delivering effective solutions and maintaining user satisfaction. • Collaborate with team members to implement best practices for IT operations and security. • Assist with system upgrades and installations to meet organizational needs. • Monitor system performance and proactively address potential issues to minimize disruptions.
2026-02-17T00:00:00Z

Helpdesk Technician

Canoga Park, CA
onsite
Contract / Temporary to Hire
27.7115 - 32.087 USD / Hourly
**** For Faster response on the position, please send a message to Jimmy Escobar on LinkedIn or send an email to Jimmy.Escobar@roberthalf(.com) with your resume. You can also call my office number at 424-270-9193**** We are looking for a skilled Tier 2 Helpdesk Technician to join our team in Canoga Park, California. In this role, you will provide advanced technical support in a dynamic, managed services environment, working closely with a collaborative team to address user and infrastructure needs. This is a Contract to permanent position requiring onsite presence five days a week, offering an opportunity to grow your expertise in Microsoft technologies, networking, and system administration. Responsibilities:• Deliver Tier 2 technical support to resolve complex issues related to servers, applications, and user groups.• Manage the onboarding and offboarding process, including account provisioning and user setup.• Configure and deploy PCs, workstations, and peripheral devices for end users.• Administer Microsoft 365, including troubleshooting and providing support for QuickBooks and related applications.• Maintain and manage Azure environments, ensuring optimal performance and security.• Oversee Meraki firewall and switch configurations, addressing network infrastructure needs.• Diagnose and resolve issues with VLANs, VPNs, and DNS systems.• Document processes and solutions thoroughly to ensure consistency and quality.• Collaborate with team members to provide excellent service and proactive support.• Communicate effectively with end users and stakeholders to address technical concerns.
2026-03-09T00:00:00Z

Data Analyst

Santa Monica, CA
remote
Temporary
27 - 35 USD / Hourly
We are looking for an experienced Data Analyst to join our team on a long-term contract basis for a global finance firm. This role is fully remote. This role requires someone with strong attention to detail who excels in data reconciliation, fraud investigation, and analytics. You will play a key role in analyzing data for accuracy and identifying potential discrepancies or fraudulent activities. Responsibilities:• Conduct regular account reconciliations to ensure data consistency and accuracy.• Investigate suspected fraudulent activities using advanced analytics tools.• Perform in-depth data analysis to identify trends and anomalies.• Utilize VLOOKUP and other Excel functions to organize and interpret complex datasets.• Collaborate with cross-functional teams to address data discrepancies and improve processes.• Develop and implement anti-fraud strategies based on identified risks.• Maintain detailed documentation of findings and reconciliation processes.• Provide actionable insights to support decision-making and enhance operational efficiency.• Ensure compliance with relevant regulations and standards during data analysis and investigations.
2026-03-13T00:00:00Z

Business Analyst IT L2

Torrance, CA
onsite
Temporary
44 - 51 USD / Hourly
OverviewWe are seeking a detail‑oriented Business & Data Analyst to support business analysis and data analytics initiatives across one or more projects. This role will partner closely with business stakeholders, technical teams, and project leadership to analyze business processes, define requirements, perform data analysis, and support data‑driven decision making.The ideal candidate combines strong analytical skills with the ability to translate business needs into clear technical and data requirements. Key ResponsibilitiesBusiness Analysis<ul><li>Collaborate with stakeholders to understand business objectives, processes, and requirements</li><li>Analyze current business operations to identify gaps, inefficiencies, and opportunities for automation or enhancement</li><li>Identify operational improvement opportunities and recommend practical, data‑driven solutions</li><li>Gather, refine, validate, and document complex business requirements, dependencies, risks, and issues</li><li>Translate high‑level requirements into detailed functional requirements, technical specifications, and user stories</li><li>Ensure requirements are clear, concise, and aligned with overall business goals</li></ul>rData Analysis & Reporting<ul><li>Collect, clean, and analyze data to uncover trends, patterns, and actionable insights</li><li>Conduct data profiling on new data domains to support analytics and ETL development</li><li>Develop and maintain data models, dashboards, reports, and KPIs</li><li>Translate business reporting needs into technical requirements for dashboards and analytics solutions</li><li>Interpret and communicate insights effectively to both technical and non‑technical audiences</li></ul>dCross‑Functional Collaboration<ul><li>Partner with developers, designers, subject matter experts, and business stakeholders to ensure accurate requirement implementation</li><li>Support the team lead with business and data analysis across assigned projects</li><li>Participate in Agile ceremonies including backlog grooming, sprint planning, standups, and retrospectives</li><li>Lead System Integration Testing (SIT) activities related to data migration and validation</li><li>Assist with UAT, data quality validation, and post‑deployment verification</li><li>Present findings, insights, and project updates to stakeholders at varying technical levels</li></ul> Additional Responsibilities<ul><li>Prepare documentation including:</li><li>User stories</li><li>Acceptance criteria</li><li>Process maps</li><li>Workflow diagrams</li><li>Monitor data quality issues and support resolution of discrepancies between source systems and curated dashboards</li><li>Contribute to continuous improvement efforts by recommending tools, processes, and best practices for business analysis and data analytics</li></ul>
2026-03-10T00:00:00Z

Business Systems Analyst

Woodland Hills, CA
onsite
Permanent
130000 - 140000 USD / Yearly
We are looking for an experienced Business Systems Analyst to join our team in Woodland Hills, California. In this role, you will support and enhance Microsoft Dynamics 365 Finance and Operations (D365 F&O) solutions, working closely with business stakeholders to identify and implement effective system improvements. The ideal candidate will bring strong expertise in financial management modules and thrive in a collaborative, fast-paced environment. Responsibilities: • Analyze and assess business requirements to determine feasibility and recommend optimal solutions within the D365 F&O platform. • Provide ongoing support and troubleshooting for the D365 F&O system, addressing issues raised by business teams. • Collaborate with stakeholders to gather, document, and refine business requirements for system enhancements. • Design, develop, and test solutions within the Microsoft Dynamics 365 platform to meet organizational needs. • Support monthly and quarterly system upgrades, ensuring smooth implementation and minimal disruption. • Create and maintain documentation for system design, project specifications, and training materials. • Partner with technical teams to develop and integrate solutions that align with business processes. • Research and document transaction flows to enhance understanding and improve system processes. • Identify opportunities for process improvement and implement best practices to optimize workflows. • Manage time effectively, prioritize tasks, and communicate progress to stakeholders.
2026-02-23T00:00:00Z