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2 results for Desktop Support Analyst in Thousand Oaks, CA
- Los Angeles, CA
- onsite
- Temporary to Hire
- 19.7885 - 22.913 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to join a team in California in a contract capacity with the potential for a permanent role. This role focuses on delivering day-to-day technical assistance for end users, supporting core Microsoft workplace tools, and ensuring issues are resolved efficiently. The ideal candidate is customer-focused, organized, and comfortable handling a mix of desktop support, account administration, and ticket-based service requests.<br><br>Responsibilities:<br>• Deliver front-line technical support for Microsoft 365 applications, including user access assistance, password support, and routine workstation issue resolution.<br>• Troubleshoot remote access and desktop support concerns, identifying when matters should be advanced to senior-level technical resources.<br>• Maintain accurate service records and monitor issue progress through ConnectWise ticketing workflows.<br>• Perform user administration tasks within Active Directory and assist with identity-related setup activities.<br>• Partner with external service providers and vendors to help resolve technology issues in a timely manner.<br>• Create and maintain documentation for support procedures and user-facing processes across Microsoft Teams, SharePoint, and OneDrive.<br>• Support Windows-based desktop environments by diagnosing common hardware and software problems and guiding users toward resolution.
- 2026-05-06T00:00:00Z
- San Pedro, CA
- onsite
- Temporary / Contract
- 28 - 30 USD / Hourly
- <p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>We are seeking a <strong>Junior Desktop Support Technician</strong> to provide daily onsite support for an active device refresh project across two terminal locations in the Los Angeles area. This individual will be responsible for supporting desktop and laptop deployment activities, printer setup and troubleshooting, Windows imaging, and basic network connectivity. The position requires a junior-level technician who is dependable, service-oriented, and able to follow direction closely while supporting end users in a hands-on environment. </p><p><br></p><p><strong>Environment:</strong></p><ul><li>2-3 years of desktop support, help desk, or related technical support experience</li><li>Experience supporting desktops, laptops, printers, and peripherals</li><li>Working knowledge of Windows 10 and Windows 11</li><li>Basic knowledge of networking concepts such as TCP/IP, DNS, and DHCP</li><li>Ability to image and deploy machines</li><li>Strong communication skills and professionalism with end users</li><li>Ability to follow direction and work within defined processes</li><li>Strong customer service skills</li></ul>
- 2026-05-08T00:00:00Z