9 results for Help Desk Analyst in Texas City, TX

Benefits Support Analyst

Houston, TX
onsite
Permanent
70000 - 80000 USD / Yearly
We are in the process of recruiting a Benefits Support Analyst for our team located in Houston, Texas. The individual will be a pivotal team member with an emphasis on systems, Benefits knowledge will be instrumental in ensuring customer success. The role will involve translating clients’ needs into product specifications for software enhancements and acting as a subject matter expert in the Benefits functional area. Responsibilities:• Support customers throughout the complete project lifecycle, from sales to implementation and support.• Address and resolve Benefit related support tickets in a timely and efficient manner.• Act as a conduit for knowledge transfer, sharing insights on Benefits practices and processes with both clients and internal team members.• Engage in user training preparation and delivery, ensuring a comprehensive understanding of our software for customers.• Document and map customer business processes and third-party integrations, identifying areas for increased client satisfaction during the sales or implementation process.• Undertake quality assurance tasks, testing tickets related to Benefits to ensure optimal functionality.• Serve as a liaison between clients and our business, effectively communicating client needs regarding software functionality and performance.
2026-02-20T00:00:00Z

Business Systems Analyst

Houston, TX
onsite
Temporary
0 - 0 USD / Yearly
<ul><li>Collaborate across GIS and Maximo teams to gather, validate, and document business and technical requirements.</li><li>Support a full architecture redesign for the GIS environment, including system integrations and database updates.</li><li>Develop clear, detailed documentation to support audit protection, compliance, and long-term sustainability.</li><li>Lead requirements workshops, stakeholder interviews, and cross-functional planning sessions.</li><li>Track project status and progress using Jira and standard internal project processes.</li><li>Translate business needs into functional and technical specifications for development and architecture teams.</li><li>Participate in Agile ceremonies while working within a hybrid Agile/Waterfall delivery model.</li><li>Support testing efforts by creating test cases, coordinating UAT, and validating system functionality.</li><li>Identify and escalate gaps, risks, or dependency issues across system workflows and integrations.</li><li>Provide ongoing support for issue resolution, change request management, and documentation throughout the SDLC</li></ul>
2026-03-09T00:00:00Z

Business Systems Analyst

Houston, TX
onsite
Contract / Temporary to Hire
0 - 0 USD / Yearly
We are looking for an experienced Business Systems Analyst to join our team in Houston, Texas. In this contract-to-permanent role, you will play a vital part in analyzing business needs, developing system solutions, and ensuring alignment with organizational goals. This position offers an exciting opportunity to contribute to impactful projects while collaborating with cross-functional teams. Responsibilities: • Analyze and document business requirements to support system enhancements and process improvements. • Collaborate with stakeholders to gather and clarify project needs and objectives. • Develop detailed Business Requirement Documents (BRDs) to guide technical teams in solution development. • Translate business requirements into functional specifications for system design and implementation. • Work closely with development teams to ensure solutions align with organizational goals and user needs. • Facilitate Agile Scrum ceremonies, including sprint planning and retrospectives, to ensure project milestones are met. • Conduct gap analysis to identify areas for improvement and propose effective solutions. • Partner with quality assurance teams to validate system functionality and ensure requirements are met. • Create and maintain project documentation, including workflows and process diagrams. • Provide ongoing support and training to end-users following system implementations.
2026-03-11T00:00:00Z

Business Systems Analyst

Houston, TX
onsite
Temporary
50 - 60 USD / Hourly
Overview We are seeking a Business Systems Analyst (BSA) to support the analysis, implementation, and optimization of business systems and enterprise applications. This role will work closely with business stakeholders, IT teams, and project managers to gather requirements, support system implementations, and ensure solutions align with operational needs. The ideal candidate has experience working with ERP systems, business process analysis, and User Acceptance Testing (UAT) to ensure successful system delivery and adoption. Key Responsibilities<ul><li>Partner with business stakeholders to gather, document, and analyze functional and technical requirements.</li><li>Translate business needs into system specifications and support the configuration or enhancement of enterprise systems.</li><li>Support ERP system implementations, upgrades, and enhancements.</li><li>Facilitate and coordinate User Acceptance Testing (UAT), including test planning, test case development, execution, and issue tracking.</li><li>Document business processes, workflows, and system functionality to support operational efficiency and knowledge sharing.</li><li>Work with IT and development teams to troubleshoot system issues and support resolution.</li><li>Assist in identifying opportunities for process improvements and system optimization.</li><li>Support data validation, system integrations, and reporting needs related to enterprise applications.</li><li>Communicate project updates, risks, and requirements with stakeholders across business and technical teams.</li></ul>
2026-03-09T00:00:00Z

Financial Data Analyst

Houston, TX
onsite
Permanent
90000 - 110000 USD / Yearly
We are looking for an experienced Financial Data Analyst to join our dynamic team in Houston, Texas. This role involves analyzing complex financial data, creating models, and providing actionable insights to support strategic decision-making. The ideal candidate will have a strong background in financial analysis and modeling, coupled with the ability to present findings in a clear and impactful manner. Responsibilities: • Develop and maintain advanced financial models in Excel to support budgeting, forecasting, and long-term planning. • Perform scenario, sensitivity, and what-if analyses to evaluate potential outcomes and risks. • Conduct in-depth ad hoc analyses to address strategic business questions and opportunities. • Prepare detailed reports on financial performance, emphasizing key trends and actionable recommendations. • Track and evaluate critical financial metrics to monitor performance against goals. • Analyze profit and loss statements, balance sheets, and cash flow data to identify trends and variances. • Collaborate with the business intelligence team to design and prototype dashboards and management reports using Power BI. • Assist in the preparation of annual budgets and forecasts by working closely with management. • Conduct market research to understand industry trends and assess competitive positioning. • Support financial due diligence efforts by creating pro forma financials for acquisitions and partnerships.
2026-03-05T00:00:00Z

Network Analyst III

Houston, TX
onsite
Temporary
45 - 48 USD / Hourly
The ideal candidate will be responsible for:<ul><li>Serving as a key point of contact for escalated network or application performance concerns</li><li>Administering and maintaining network monitoring platforms and configuration management systems</li><li>Providing hands‑on technical support for all network infrastructure components</li><li>Using the organization’s service management portal to track, document, and process incidents, outages, and change activities</li><li>Researching, assessing, and recommending new technologies that align with industry standards and operational best practices</li><li>Planning, coordinating, and overseeing change activities during scheduled maintenance periods</li><li>Collaborating and communicating effectively with global teams, end users, and technical stakeholders</li></ul>
2026-03-09T00:00:00Z

Programmer Analyst

Houston, TX
onsite
Temporary
0 - 0 USD / Yearly
Robert Half is looking for a programmer analyst who combines a real passion for formulating and defining systems scope and objectives with an understanding of software and applications programming and industry requirements. Through research and fact-finding, you'd make recommendations for developing or modifying applications or databases. What you get to do every single day · Build and test programming changes for each phase of systems development prior to implementation. Writes test cases and expected results. Reviews results for conformance to requirements. May plan simple tests or a defined subset of a larger system test. May make recommendations for acceptance/rejection if requirements are not all met · Analyzes user requests for systems changes or improvements. Documents functional requirements and assesses cost, feasibility and utility. Develops recommendation as to how, when or whether to proceed with making the changes · Acts as the in-house guide on applications, systems and/or processes to internal clients in identifying and resolving, processing/reporting programming problems. Consultation can take the form of trouble shooting and/or education · Provides ongoing training and assistance for end users and other partner groups for a particular application, system or process · Analyzes processing procedures. Develops recommendations for improvements · Builds and maintains dictionaries for applications and systems support by the analyst · Analyzes and documents issues. Works with other programmers to correct code problems · Assists in the developing communication content for specific system changes being implemented in production
2026-03-09T00:00:00Z

Systems Analyst BMC Helix

Sugar Land, TX
onsite
Permanent
80000 - 100000 USD / Yearly
We are looking for a skilled Systems Analyst specializing in BMC Helix to join our team in Houston Texas. This role requires a blend of technical expertise, problem-solving, and communication skills to support critical operational systems. The ideal candidate will have experience in the financial industry and a strong ability to manage multiple priorities with precision. Responsibilities:• Provide day-to-day operational support for the BMC Helix application, ensuring system functionality and resolving issues promptly.• Collaborate with technology teams to maintain and improve operations monitoring processes.• Communicate effectively with users and management regarding problem resolution and system updates.• Create and maintain technical documentation, including application procedures and workflows.• Track, route, and resolve problem calls while ensuring proper closure and documentation.• Perform configuration and administration tasks for the BMC Helix application, including workflows, views, and service request catalog setups.• Support compliance with change management and security policies to maintain system integrity.• Diagnose and troubleshoot production issues to minimize downtime and optimize performance.• Utilize advanced query creation to support custom and out-of-the-box application configurations.
2026-02-15T00:00:00Z

IT Business Analyst

Houston, TX
onsite
Temporary
50 - 60 USD / Hourly
We are seeking an IT Business Analyst to bridge the gap between business stakeholders and technical teams by gathering requirements, analyzing business processes, and supporting the delivery of technology solutions. This role will work closely with cross-functional teams to identify system improvements, document requirements, and ensure successful implementation of IT initiatives. The ideal candidate has strong experience in requirements gathering, system analysis, and supporting technology projects in a collaborative environment. Key Responsibilities<ul><li>Partner with business stakeholders to gather, document, and analyze business and technical requirements.</li><li>Translate business needs into functional specifications and system requirements for development and IT teams.</li><li>Analyze existing business processes and identify opportunities for system improvements and efficiencies.</li><li>Support system implementations, upgrades, and integrations.</li><li>Create and maintain documentation including business requirements, workflows, and process maps.</li><li>Collaborate with developers, QA teams, and project managers to ensure requirements are clearly understood and delivered.</li><li>Assist with testing activities, including test case development and validation of system functionality.</li><li>Support issue resolution, system troubleshooting, and ongoing enhancements.</li><li>Communicate project progress, risks, and requirements with stakeholders across the organization.</li></ul>
2026-03-09T00:00:00Z