<p>We are looking for a detail-oriented Billing Clerk to join a collaborative billing team in Phoenix. This Long-term Contract position supports high-volume invoicing and accounts receivable activities, with a hybrid Monday through Friday schedule that includes on-site work Monday through Thursday and remote work on Fridays. The role begins with a two- to four-week on-site training period and offers hands-on experience reviewing account activity, preparing invoices, and helping maintain billing accuracy for customers.</p><p><br></p><p>Responsibilities:</p><p>• Support the preparation and issuance of customer invoices by gathering and organizing billing information accurately and on time.</p><p>• Examine customer accounts and transaction details to confirm charges are complete, correct, and ready for invoicing.</p><p>• Perform data checks to identify inconsistencies, investigate unusual items, and help prevent billing errors before invoices are released.</p><p>• Assist with validating revenue-related information and escalate questions to senior team members when additional review is needed.</p><p>• Prepare manual invoices and make updates to billing documents when standard processing does not apply.</p><p>• Research customer billing concerns and contribute to timely resolution of account issues, adjustments, and refund requests.</p><p>• Help review and address customer credit balances by following established procedures and coordinating with the broader team.</p><p>• Maintain compliance with required financial controls and support billing tasks related to landfill and transfer station accounts as needed.</p>
We are looking for a dedicated Healthcare Call Center Representative to join our team in Phoenix, Arizona. In this role, you will play a crucial part in enhancing the patient experience by handling inbound calls with care, professionalism, and efficiency. This is a long-term contract position within the healthcare industry, requiring excellent communication skills and the ability to manage high call volumes in a fast-paced environment.<br><br>Responsibilities:<br>• Respond promptly to all incoming calls, ensuring each caller receives courteous and efficient service.<br>• Operate and maintain proficiency in telecommunications hardware, software, and relevant IT systems.<br>• Address emergency situations by initiating appropriate responses to safety alarms and codes.<br>• Deliver emergency announcements with clarity and urgency when required.<br>• Utilize communication tools effectively while considering the cultural and individual needs of callers.<br>• Assess and route calls accurately, maintaining a high standard of confidentiality and professionalism.<br>• Handle a high volume of calls daily, maintaining efficiency and attention to detail.<br>• Collaborate with team members to ensure smooth operations and exceptional service delivery.<br>• Monitor and escalate critical situations as necessary to ensure patient safety.<br>• Uphold organizational standards and protocols in all interactions.