We are looking for a dedicated Help Desk Analyst I to join our team in Mesa, Arizona, on a long-term contract basis. This role involves providing technical support and troubleshooting assistance to ensure smooth daily operations for end-users. The ideal candidate will possess strong problem-solving skills and technical knowledge to address and resolve user issues effectively.<br><br>Responsibilities:<br>• Provide first-level technical support to end-users, addressing hardware and software issues promptly.<br>• Utilize Active Directory to manage user accounts and access permissions.<br>• Troubleshoot and resolve issues related to Microsoft Windows 10 operating systems.<br>• Respond to and resolve service desk tickets efficiently, ensuring timely resolution.<br>• Assist users with basic troubleshooting for system errors and application problems.<br>• Document and track all support interactions and solutions accurately.<br>• Collaborate with team members to escalate complex issues to higher support levels as needed.<br>• Maintain a high level of customer service and professionalism during all interactions.<br>• Identify recurring issues and suggest improvements to minimize future disruptions.
We are looking for a skilled Business Analyst to join our team in Tempe, Arizona. In this long-term contract role, you will play a pivotal part in analyzing business processes, enhancing customer service operations, and collaborating closely with cross-functional teams. This is an excellent opportunity for professionals who excel in strategic problem-solving and thrive in dynamic retail environments.<br><br>Responsibilities:<br>• Conduct detailed business analysis to identify areas for improvement and recommend actionable solutions.<br>• Collaborate with call center teams to enhance customer service operations and streamline workflows.<br>• Review and analyze documentation to ensure accuracy and compliance with organizational standards.<br>• Work within Agile Scrum frameworks to prioritize tasks and deliver projects efficiently.<br>• Perform gap analyses to identify discrepancies between current and desired business processes.<br>• Utilize tools such as BlackLine to support financial reconciliation and reporting activities.<br>• Communicate findings and recommendations clearly to stakeholders across various departments.<br>• Develop and maintain comprehensive reports to track progress and measure success.<br>• Facilitate meetings with stakeholders to gather requirements and address challenges.<br>• Ensure alignment between technical solutions and business objectives.
We are looking for an experienced IT Manager or Director to oversee and optimize technology systems while ensuring seamless operations for our organization. This role requires a strategic leader who can manage infrastructure, lead a team, and implement best practices to enhance efficiency and security. Based in Tempe, Arizona, this position offers an exciting opportunity to drive innovation and deliver impactful technology solutions.<br><br>Responsibilities:<br>• Oversee the management and maintenance of Active Directory systems to ensure secure and efficient user access.<br>• Develop and implement backup strategies to safeguard data and ensure reliable recovery processes.<br>• Manage and configure Cisco technologies to optimize network performance and security.<br>• Supervise the installation, repair, and maintenance of computer hardware across the organization.<br>• Establish and monitor configuration management protocols to maintain system consistency and compliance.<br>• Lead the IT team, providing guidance and support to achieve departmental goals and deliver high-quality service.<br>• Conduct regular assessments of technology infrastructure to identify areas for improvement and implement upgrades.<br>• Collaborate with other departments to align IT strategies with organizational objectives.<br>• Ensure adherence to cybersecurity standards and practices to protect sensitive information.<br>• Monitor IT budgets and allocate resources effectively to achieve operational efficiency.
