5 results for Help Desk Analyst in Tempe, AZ

Sr. Accounts Receivable Analyst

Scottsdale, AZ
remote
Contract / Temporary to Hire
36.54 - 42.31 USD / Hourly
you will collaborate with business partners to ensure that the collections process function is smooth and efficient. This role will be instrumental in the collections of outstanding accounts receivable and all other aspects of collections. You will be responsible for resolving customer billing issues and for reducing accounts receivable delinquency, along with other collection management functions. We are looking for a highly organized, self-motivated individual who has a proven capability of prioritizing multiple responsibilities while meeting goals and deadlines. This role will be a key contributor to an exciting, fast-paced, high growth organization. We are looking for someone with a positive attitude and a desire to help strengthen our collection process to scale with the company’s long-term goals. WHAT YOU'LL DO: • Perform outbound collections in a professional manner with a focus on customer service while adhering to Company Policy • Analyze and research accounts to be fully prepared to work with customers, drive meetings with customers • Work with our internal sales team and other cross functional teams as well as outside customers to resolve collection issues • Analyze delinquent accounts, prepare bi-weekly/monthly reports on high-risk accounts and make resolution recommendations • Prepare and analyze reports for bad debt- assist with invoices, credit memos and other adjustments as necessary • Participate in and support systems improvements and focus on streamlining the collection process, rerform analysis of collection practices and develop process improvements • Develop, implement, and maintain desktop procedures for ongoing collection activities, and leverage reporting tools to build repeatable analysis and research tools • Work with cross-functional teams to identify problems, process gaps and propose reasonable and creative solutions to improve processes including opportunities for automating manual processes or activities within a process WHAT YOU'LL NEED: • 5-7+ years of collections experience, preferably with high-tech industry experience • Bachelor’s in Accounting or Business, or equivalent work experience • Order-to-cash business process experience a plus, experience with quoting, order management and billing • Excellent communication skills, both written and verbal, and strong customer service approach • Self-motivated, flexible and be able to change priorities in a challenging and fast-paced environment within minimal supervision • Strong Excel skills, experience with ERP solutions (Microsoft Dynamics, Oracle, SAP, Workday etc. ), and Salesforce • Ability to build strong cross-functional relationships and work collaboratively • Proactive, problem-solving attitude and ability to think outside the box. • Adapts quickly to changes in a dynamic organizational structure and business processes • Ability to work independently and a strong team player 65k-75k (up to 80 with bonuses/stock options?)
2026-03-06T22:48:40Z

IT Support Engineer

Scottsdale, AZ
remote
Permanent
62000.00 - 65000.00 USD / Yearly
We are seeking a dynamic and service-oriented IT Service Engineer with extensive experience in Managed Service Provider (MSP) environments. This "jack of all trades" role requires a broad technical skill set, the ability to manage multiple clients, and a commitment to delivering high-quality customer service in a fast-paced setting.Key Responsibilities:<ul><li>Provide technical support and troubleshooting for client environments, including remote and onsite assistance.</li><li>Manage, administer, and troubleshoot Active Directory (AD), Office 365 (O365), and Windows Server environments.</li><li>Configure and maintain VPNs, remote access tools, and secure client connectivity.</li><li>Support day-to-day network operations, including network printing and file sharing.</li><li>Implement and support server and desktop virtualization technologies (e.g., VMware, Hyper-V).</li><li>Resolve incidents related to common MSP support scenarios: workstation and server deployments, backups, permission changes, and anti-virus solutions.</li><li>Maintain accurate documentation of client environments, changes, and solutions.</li><li>Demonstrate exceptional customer service skills by communicating technical solutions to non-technical users in a clear and friendly manner.</li><li>Collaborate with team members to escalate complex issues and follow internal best practices.</li></ul>
2026-03-13T20:04:09Z

Database Technology Manager

Tempe, AZ
onsite
Permanent
150000.00 - 180000.00 USD / Yearly
We are looking for a skilled Database Technology Manager to oversee and enhance database systems within our organization. This role requires expertise in managing database technologies, ensuring system reliability, and collaborating with teams to optimize operations. The successful candidate will play a key role in maintaining high performance and security standards. Responsibilities: • Manage and monitor database systems to ensure optimal performance and reliability. • Lead the implementation and maintenance of Active Directory and Citrix technologies. • Oversee desktop administration processes, ensuring timely support and updates. • Provide technical support for computer hardware and remote desktop systems. • Collaborate with teams to troubleshoot and resolve database-related issues. • Ensure the security and integrity of database systems and sensitive data. • Develop and document procedures for database operations and system administration. • Analyze system performance and suggest improvements to enhance efficiency. • Support Oracle database environments and ensure their seamless operation. • Stay updated on industry trends and emerging technologies to improve organizational practices.
2026-03-10T22:38:46Z

PC Technician

Phoenix, AZ
onsite
Temporary
19.00 - 20.00 USD / Hourly
We are looking for a skilled PC Technician to join our team in Phoenix, Arizona. In this long-term contract position, you will be responsible for ensuring the smooth operation, installation, and maintenance of computer systems and associated hardware. The role requires expertise in working with various devices and software platforms, providing exceptional technical support, and maintaining system efficiency. Responsibilities: • Install, configure, and maintain computer hardware and software to ensure optimal system performance. • Provide timely support for Apple and Dell devices, addressing hardware and software issues. • Perform cable installations and ensure proper connectivity across systems. • Troubleshoot and resolve technical issues related to associated hardware and computer systems. • Monitor and maintain proprietary system operations, ensuring reliability and efficiency. • Utilize metrology tools to verify system accuracy and performance. • Manage data using Microsoft SQL and create advanced Excel formulas for reporting purposes. • Conduct regular updates and ensure compatibility of software across devices. • Collaborate with team members to develop solutions for complex technical challenges. • Document system changes and maintain detailed records of installations and repairs.
2026-03-09T15:58:51Z

IT Manager/Director

Phoenix, AZ
onsite
Permanent
115000.00 - 150000.00 USD / Yearly
We are looking for an experienced IT Manager to oversee and enhance our technology infrastructure in Phoenix, Arizona. This role requires a strong background in managing IT systems and teams, with a focus on maintaining secure, efficient, and scalable solutions. The ideal candidate will possess a blend of technical expertise and leadership skills to drive organizational success. Responsibilities:• Oversee the management and maintenance of Active Directory to ensure seamless authentication and access control.• Implement and manage backup technologies to secure critical data and support disaster recovery processes.• Lead the administration and optimization of Cisco technologies to maintain reliable network connectivity.• Supervise the installation, troubleshooting, and maintenance of computer hardware across the organization.• Develop and enforce configuration management policies to ensure system consistency and compliance.• Manage IT projects from initiation to completion, ensuring timely delivery aligned with business goals.• Provide leadership and guidance to the IT team, fostering growth and collaboration.• Monitor system performance and security, addressing any vulnerabilities or issues proactively.• Collaborate with other departments to align IT strategies with overall business objectives.• Stay informed about emerging technologies and industry trends to recommend innovative solutions.
2026-03-12T20:13:46Z