• Provide onsite Deskside support to Users with operational and technical support and to meet specified SLAs<br>• Participate in day-to-day operations and ensure Service Level Agreement/ Service Level Objectives are met.<br>• Manage queues of L1, escalate occurring issues to global IT Teams. <br>• Resolve and install any software related requests / incidents.<br>• Resolve incidents and requests associated with EUS equipment.<br>• Support Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments.<br>• Install, upgrade and repair EUS equipment (desktops, laptops, monitors, and associated peripherals)<br>• Inventory Management / Break-fix and liaising with Vendors<br>• Cell phone issuance / collection / liaising with carrier and vendor to address hardware related issues. <br>• Imaging laptops and distributions. <br>• Control all Assets and record allocation on daily basis. <br>• Manages Joiners / Leavers co-ordination, hardware dispatch, collection and tagging the H/W etc.<br>• Support ASM Badge management system<br>• Implement and support solutions to ensure systems and processes align with the Global IT strategy<br>• Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments<br>• Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output<br>• Manage MPS vendor and liaise any Provide warranty and break/fix support for networked MFPs.<br>• Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc<br>• Communicate technical information to L1 and Onsite EUS teams. <br><br>Job Requirements:<br><br>• At least 5~8 years’ experience in an Enterprise-Wide IT support organization<br>• User deskside and remote support<br>• Hands on Experience with PC’s and Laptops, Sound knowledge of imaging tools. <br>• Good knowledge on Windows PC, Active Directory, Office 365, Windows Servers, Cisco switches and WIFI, client VPN.<br>• Configuring hardware and applications<br>• Good at handling vendors.<br>• Excellent English verbal and written skills<br>• Experienced in global matrix organization.<br>• Knowledge and experience in Cloud Technology is an advantage<br>• Configuring mobile computing
<p>Robert Half is seeking a talented and driven IT Support professional for a contract opportunity with one of our clients in Phoenix, AZ. This role is perfect for candidates looking to apply their technical expertise, problem-solving capabilities, and customer service skills to help drive organizational success.</p><p><strong>Responsibilities:</strong></p><ol><li><strong>Technical Troubleshooting:</strong></li></ol><ul><li>Provide first and second-level technical support to end-users for hardware, software, and operating system issues.</li><li>Resolve network connectivity problems and configure system updates and patches.</li><li>Diagnose and address printer, scanner, and peripheral device malfunctions.</li></ul><ol><li><strong>User Support & Training:</strong></li></ol><ul><li>Offer front-line assistance via phone, email, or in-person interactions to troubleshoot and resolve IT issues efficiently.</li><li>Deliver guidance and training to users on software systems, tools, and technical procedures.</li></ul><ol><li><strong>System Maintenance & Documentation:</strong></li></ol><ul><li>Ensure proper functioning of IT systems and perform routine maintenance tasks.</li><li>Document technical issues and resolutions in ticketing systems to maintain accurate records for future reference.</li></ul><p><br></p>
<p>About the Role</p><p>We are seeking a Help Desk Representative to join our Small Business Insurance Help Desk Team. This role provides first-level technical assistance and customer service support to both internal and external clients. The ideal candidate will be customer-focused, detail-oriented, and skilled at handling inquiries in a fast-paced environment.</p><p>Key Responsibilities</p><ul><li>Provide timely and professional customer service to inbound calls in an automated call delivery environment.</li><li>Manage multiple requests, including phone and email, ensuring responses within a 12-business-hour turnaround.</li><li>Own customer inquiries and complaints, working toward efficient and accurate resolution to meet First Level Resolution standards.</li><li>Coordinate with business partners to ensure complete end-to-end service for customers.</li><li>Navigate multiple systems and applications to research, analyze, and resolve inquiries.</li><li>Maintain compliance with corporate policies, regulatory standards, SOX, and internal business processes.</li><li>Demonstrate knowledge of small commercial insurance principles and products.</li><li>Support other teams and handle process transactions as business priorities shift.</li><li>Accurately enter and track data while maintaining performance standards in a fast-paced environment.</li><li>Complete other duties and assignments as required.</li></ul>
<p> We seek an experienced and dynamic Sr. Business Analyst BA to oversee the requirements design testing and delivery of data-related solutions. This role is part of a Global Data Engineering and Business Intelligence BI team and drives actionable insights enhances stakeholder engagement and fosters a collaborative high-performing team environment. The ideal candidate will have a strong technical background in Data and Business Intelligence BI and significant experience liaising between Engineering team members and business stakeholders. </p><p><br></p><p>WHAT YOULL DO </p><p> - Gather and document business requirements from stakeholders. </p><p> - Create source to target mapping for data integration projects. </p><p> - Develop mock-ups and prototypes to visualize solutions. </p><p> - Verify and validate developed solutions to ensure they meet business requirements. </p><p> - Facilitate hand-off of solutions to business users and provide necessary training and support. </p><p> - Act as the primary point of contact for business stakeholders addressing challenges clarifying expectations and fostering a collaborative work environment. </p><p> - Ensure solutions align with project priorities quality standards and business needs. </p><p><br></p><p>WHAT YOULL NEED </p><p> We want you to join our team! Here's what we're looking for: </p><p> Knowledge skills and other qualifications required: </p><p> - 5-7 years of experience in business analysis focusing on data and Business Intelligence and Data Engineering. </p><p> - Proficiency in SQL data modeling and BI tools such as Power BI. </p><p> - Experience with source-to-target mapping and data integration projects. </p><p> - Strong leadership and team management skills. </p><p> - Excellent stakeholder management and communication skills. </p><p> - Ability to drive engagement and improvements through initiatives. </p><p> - Detail-oriented with substantial documentation and organizational skills. </p><p> - Passion for designing user-friendly interfaces that enhance data accessibility. </p><p> - Proactive and quick in resolving solution design issues focusing on quality and performance. </p><p> - Strong communicator and team player able to work effectively across departments. </p><p> - Ensures solutions are accurate visually consistent and thoroughly tested. </p><p> - Experience with Agile methodologies and project management tools. </p><p> - Strong analytical and problem-solving skills. </p><p> - Ability to work independently and manage multiple priorities in a fast-paced environment. </p><p> - Familiarity with data warehousing concepts and ETL processes. </p><p><br></p><p>Education/training required: </p><p> - Bachelors degree in information systems Data Analytics or a related field.</p>
<p>Summary</p><p>The Senior Manager of Enterprise Work Management Solutions directs, prioritizes, and executes work management, scheduling, and relevant ancillary solutions across the enterprise. Responsible for the strategic direction of implementation and support processes, including planning and purchasing of enterprise IT solutions, support, services, and goods. Supports enterprise initiatives by aligning work management solutions with strategic capabilities and objectives. Drives savings and manages risk across the company's portfolio of solutions. Plays a key leadership role in business decision-making, problem solving, leadership development, and performance management.</p><p><br></p><p>Responsibilities</p><ul><li>Mentor and ensure the team functions at a strategic level, building trusting relationships across the company while leveraging market intelligence</li><li>Partner with operational stakeholders to facilitate a collaborative environment supporting IT work management tools that best suit enterprise needs</li><li>Provide vendor and market intelligence to leadership to improve decision-making and results</li><li>Develop and maintain relationships with stakeholders to understand upcoming needs, address operational issues, and influence decision-making</li><li>Staff, develop, motivate, and direct a high-performing leadership and professional team through effective performance management including coaching, feedback, recognition, training, and development</li><li>Develop and manage the department budget</li><li>Drive the team to achieve targets on defined metrics while balancing business requirements</li><li>Build trusting relationships with partners to support sustainability and strategic goals</li><li>Proactively manage vendor relationships, including setting and tracking performance indicators to anticipate and minimize issues, and drive continuous improvement</li><li>Strengthen vendor relationships to support progressive upgrades of IT systems</li><li>Mentor employees to excel professionally and personally</li><li>Ensure processes align with ITIL-based service management frameworks, including incident, change management, release coordination, and configuration oversight</li><li>Handle other duties and projects as assigned</li></ul><p><br></p>
