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3 results for Help Desk Manager in Taylor, MI

Help Desk Analyst

Holland, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to join a high-volume support environment in Holland, Ohio. This long-term contract position is ideal for someone who enjoys assisting customers, troubleshooting basic technical issues, and documenting each interaction with accuracy. The role supports incoming Tier 1 requests, monitors overnight ticket activity, and helps ensure service issues are routed quickly and appropriately. Success in this position requires strong communication, sound judgment, and a steady approach in a fast-moving customer service setting. Responsibilities:• Respond to inbound support calls professionally and deliver timely assistance to customers experiencing service or equipment issues.• Review incoming service tickets, assess urgency, and determine the correct next step based on established support procedures.• Troubleshoot entry-level technical problems efficiently and gather the information needed to support resolution.• Escalate incidents to the appropriate internal teams when issues require advanced support or immediate attention.• Create, update, and maintain service tickets for every customer interaction, ensuring notes are complete, accurate, and easy to follow.• Monitor ticket activity during assigned shifts, including overnight coverage, to help address time-sensitive support needs.• Confirm that system settings or configurations have been properly tested and are functioning as expected before closing or advancing requests.• Provide clear documentation of actions taken, customer communications, and troubleshooting steps throughout the support process.• Contribute to overall service center operations by handling additional support-related tasks as needed.
2026-06-19T00:00:00Z

Help Desk/Desktop Support Analyst

Dearborn, MI
onsite
Temporary to Hire
25 - 31 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for employees in Dearborn, Michigan. This contract opportunity is ideal for someone who combines strong desktop troubleshooting skills with a service-minded approach and confidence supporting users at all levels, including leadership. The right candidate will bring a solid foundation in end-user support, Microsoft technologies, and device setup while contributing to a positive and responsive IT experience. Responsibilities: • Deliver day-to-day technical assistance for desktop, laptop, and peripheral issues, resolving hardware, software, and operating system problems efficiently. • Manage and update user accounts, permissions, and access requests within Active Directory and Azure Active Directory environments. • Support Microsoft 365 applications and collaboration tools, including Outlook, Teams, OneDrive, and SharePoint, to help users stay productive. • Diagnose and resolve printer connectivity, functionality, and configuration issues across the office environment. • Prepare, image, and deploy laptops using Smart Deploy and ensure systems are properly configured for new and existing employees. • Handle incoming service desk requests, document troubleshooting steps, and maintain accurate ticket updates through resolution. • Assist with Windows 10 support, workstation setup, and desktop hardware replacements or upgrades as needed. • Communicate clearly with both end users and executive-level staff, providing timely updates and attentive customer support.
2026-05-29T00:00:00Z

Front Desk Coordinator

Ann Arbor, MI
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are in search of a Front Desk Coordinator in ANN ARBOR, Michigan. Positioned within the non-profit sector, this role offers a short-term contract employment opportunity. As a Front Desk Coordinator, you'll be the first point of contact for our visitors, manage our mailroom operations, and help maintain our office environment. Must have excellent computer skills, with heavy data entry. Hours M-F 9-5pm. Pay up to $20/hr. Only those who meet the qualifications will be considered. Responsibilities: • Manage the front desk area of the Incubator, including greeting visitors, directing them to appropriate destinations and/or resources, and answering inquiries about our organization. • Oversee the opening and closing procedures of the front desk. • Handle phone communications, ensuring messages are relayed promptly. • Maintain kitchen and marketing materials, ensuring areas are stocked and presentable. • Manage mailroom operations, including sorting and distributing mail and packages. • Schedule and maintain conference rooms, ensuring spaces are tidy and ready for use. • Support coordination for staff weekly two-question reporting to CEO. • Assist with event logistics, including room setup, cleanup, catering arrangements, and audiovisual equipment setup. • Update electronic signage to promote events as per marketing department specifications at the front desk. Skills and Qualifications: • Excellent organizational and multitasking abilities. • Strong communication and interpersonal skills. • Proficient in using Microsoft office software, including OneDrive. • Experience in customer service or reception, with a knack for creating a welcoming environment. • Ability to handle emergency situations calmly and efficiently. • Familiarity with AV equipment and setup. • Prior experience in mailroom operations is a plus but not required.
2026-06-18T00:00:00Z