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2 results for Front Desk Coordinator in Ann Arbor, MI

Workplace Coordinator

Dearborn, MI
onsite
Temporary / Contract
22 - 22 USD / Hourly
We are looking for an experienced and service-focused Workplace Coordinator to support day-to-day front desk and workplace hospitality needs in Michigan. This contract position is designed for on-call coverage, making it a strong fit for someone who is adaptable, detail-oriented, and comfortable stepping into a fast-paced office environment as needs arise. The ideal candidate brings a welcoming presence, strong communication skills, and the ability to stay composed while assisting employees, guests, and onsite teams. This is an ON-CALL FLOATER position. Responsibilities:• Welcome visitors and employees with a detail-oriented, approachable demeanor while serving as a primary point of contact at the front desk.• Manage incoming calls, respond to routine questions, and direct requests to the appropriate contacts in a timely manner.• Provide workplace hospitality support by preparing refreshments, arranging food and beverage service for meetings, and clearing items afterward.• Maintain coffee and beverage stations by refreshing supplies, operating equipment, and completing basic cleaning tasks as needed.• Handle administrative support duties such as scanning documents, organizing materials, and assisting with general clerical work.• Coordinate with onsite teams to provide coverage during urgent or short-notice staffing needs, including occasional same-day requests.• Use workplace tools such as Microsoft Office and communication platforms to support daily operations and share updates effectively.• Participate in onsite training and follow established workplace procedures to ensure a consistent guest and employee experience.
2026-07-13T00:00:00Z

Help Desk Manager

Romulus, MI
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
Our client is seeking an experienced IT Service Desk Manager to lead and elevate its IT support organization across multiple North American locations. This is a hands-on leadership opportunity for someone who enjoys building structure, improving processes, developing teams, and delivering exceptional customer service in a fast-paced, 24/7 operational environment.The ideal candidate has experience implementing IT service management best practices, leading technical support teams, and driving continuous improvement through metrics, documentation, and operational excellence. Key Responsibilities<ul><li>Lead and mentor the IT Service Desk team, establishing accountability, performance expectations, and a customer-first culture.</li><li>Manage daily service desk operations, staffing, scheduling, escalations, and support coverage for a 24/7 environment.</li><li>Implement and optimize ITSM processes, including incident, request, problem, and change management.</li><li>Administer and improve the organization's IT ticketing platform, workflows, SLAs, and reporting.</li><li>Develop and maintain knowledge base articles, SOPs, and technical documentation.</li><li>Track service desk KPIs and use reporting to identify trends and drive operational improvements.</li><li>Partner with IT and business stakeholders to resolve issues and improve the overall end-user experience.</li><li>Support multiple U.S. and Canadian locations with occasional travel as needed.</li></ul> Qualifications<ul><li>5+ years of IT Service Desk or Help Desk leadership experience.</li><li>Experience implementing or improving ITSM processes and ticketing platforms.</li><li>Proven success leading technical support teams and developing staff.</li><li>Strong organizational, communication, and customer service skills.</li><li>Working knowledge of Microsoft technologies, Active Directory, Microsoft 365, endpoint management, and networking fundamentals.</li><li>ITIL certification or equivalent experience is a plus.</li><li>Experience supporting manufacturing, logistics, distribution, or other 24/7 environments is preferred.</li></ul> Why This Opportunity?This is an opportunity to make a meaningful impact by shaping the future of IT service delivery within a growing organization. You'll have the autonomy to improve processes, develop a high-performing team, and build a service desk that delivers outstanding support across multiple locations.
2026-07-13T00:00:00Z