We are looking for a skilled Lead Technical Support Analyst to join our team in Clearwater, Florida, on a Contract-to-permanent basis. This role involves providing in-depth technical assistance to customers, leveraging mechanical and electrical expertise to resolve issues efficiently. The ideal candidate will thrive in a fast-paced healthcare environment, ensuring customer satisfaction while maintaining high standards of professionalism.<br><br>Responsibilities:<br>• Address customer inquiries and troubleshoot technical issues with accuracy and efficiency.<br>• Apply mechanical and electrical knowledge, including the use of diagnostic tools like voltmeters, to identify and resolve equipment malfunctions.<br>• Manage challenging customer situations with professionalism and effective de-escalation techniques.<br>• Collaborate with colleagues to ensure seamless communication and successful resolution of technical problems.<br>• Create and maintain detailed documentation for technical procedures and training purposes.<br>• Stay updated on new technologies and processes, continuously enhancing technical expertise.<br>• Assist with the repair and maintenance of mechanical equipment as required.<br>• Demonstrate dependability and consistency in handling inbound customer support tasks.<br>• Foster teamwork and a positive work environment in all interactions.
We are looking for a Jr Technical Writer/Video Tech Support Analyst to join our team in Clearwater, Florida. This is a Contract to permanent position within the healthcare industry, offering a unique opportunity to combine technical writing expertise with video production skills. The ideal candidate will have a strong ability to create clear and accurate documentation while also producing high-quality video content for various purposes.<br><br>Responsibilities:<br>• Create and edit user manuals, installation guides, technical specifications, and other documentation to support products and services.<br>• Collaborate with engineers, product managers, and subject matter experts to gather and verify technical information.<br>• Transform complex technical concepts into clear, accessible content tailored to diverse audiences.<br>• Update and maintain documentation repositories to reflect product changes and new releases.<br>• Ensure all written materials align with company style guides and adhere to industry standards.<br>• Plan, shoot, and edit high-quality video content for training, marketing, product demonstrations, and internal communications.<br>• Set up and manage lighting, audio, and video equipment to achieve optimal production quality.<br>• Work closely with the marketing team to develop creative video concepts that support branding and organizational goals.<br>• Oversee video project timelines, ensuring timely delivery and adherence to quality expectations.<br>• Troubleshoot technical issues with equipment and software to maintain smooth operations.
<p>We are looking for a skilled Data Operations Analyst to join our team in Sarasota, Florida. This is a Contract to permanent position where you will play a pivotal role in analyzing performance data, developing dashboards, and supporting strategic decision-making processes. The ideal candidate will have strong expertise in business intelligence tools and a proven ability to manage data quality and reporting initiatives.</p><p><br></p><p>Responsibilities:</p><p>• Lead the creation and management of Power BI dashboards to deliver data insights and support operational improvements.</p><p>• Analyze complex datasets to identify trends, gaps, and opportunities for enhancing business processes.</p><p>• Coordinate the development of performance metrics and collaborate with division managers to ensure data-driven decision-making.</p><p>• Conduct research and provide strategic recommendations to support long-term departmental goals.</p><p>• Oversee records management and ensure compliance with relevant statutes and policies.</p><p>• Develop and implement communication strategies to ensure transparency and accessibility of departmental information.</p><p>• Prepare detailed reports, presentations, and technical documents for stakeholders and leadership teams.</p><p>• Manage special projects and departmental initiatives, ensuring timely delivery and alignment with organizational objectives.</p><p>• Collaborate cross-functionally to facilitate innovation and continuous process improvement.</p><p>• Evaluate policies and procedures to enhance efficiency, consistency, and adherence to administrative guidelines.</p>
<p>We are looking for an experienced IT Business Analyst to join our team in the Tampa, FL office location a, on a Contract-to-Permanent basis. In this role, you will collaborate with stakeholders to deliver effective business solutions, focusing on claims systems and processes. Your work will involve gathering requirements, analyzing systems, configuring changes, and ensuring seamless integration across departments.</p><p><br></p><p>Responsibilities:</p><p>• Gather and document detailed business requirements to support claims administration systems.</p><p>• Create and maintain comprehensive documentation on system functionality and processes.</p><p>• Collaborate with Quality Analysts to develop and execute test cases, ensuring system changes align with business needs.</p><p>• Conduct systems analysis and testing to identify and resolve application issues.</p><p>• Coordinate and communicate system changes, including demos, with internal departments and external stakeholders.</p><p>• Perform UI-based configuration changes to enhance system functionality and usability.</p><p>• Build strong relationships with Claims management and other key stakeholders to align project goals.</p><p>• Partner with development teams to ensure seamless integration and proper implementation of system updates.</p><p>• Provide detailed answers to technical and functional questions from team members during project execution.</p>
We are looking for an experienced ERP Integration Manager to oversee and optimize NetSuite applications for a hospitality-focused organization in Palmetto, Florida. This role requires a proactive individual who can streamline workflows, improve system performance, and collaborate with internal teams to enhance operational efficiency. The ideal candidate will have a strong technical background and a proven ability to manage system configurations and integrations.<br><br>Responsibilities:<br>• Administer and maintain the NetSuite platform, including user roles, permissions, custom forms, records, dashboards, and saved searches.<br>• Monitor system performance and collaborate with NetSuite support to troubleshoot and resolve technical issues.<br>• Design and implement automated workflows using SuiteFlow to enhance business processes, including approvals, notifications, and alerts.<br>• Collaborate with internal teams to gather and document functional and technical requirements, translating them into system configurations or specifications for developers.<br>• Develop and maintain customized reports, analytics, and dashboards to provide actionable insights, with a focus on Finance and Operations.<br>• Facilitate system integrations using APIs or middleware solutions, ensuring compliance with security and operational standards.<br>• Lead initiatives for system upgrades, module implementations, and enhancements, while evaluating third-party applications to meet project objectives.<br>• Provide training and create documentation to support end-users in maximizing system functionalities.<br>• Assist HR teams with tasks such as generating reports, updating system configurations, and managing settings.<br>• Act as a resource for handling escalations or providing backup support during absences.
