<p>We are looking for an Audio/Radio/Speaker Product Support Analyst, with service requests being handled in a call center/phone support environment, to join our team in St. Petersburg, Florida. In this Contract to permanent position, you will play a pivotal role in ensuring customer satisfaction and providing operational support to our sales and customer service teams. This role requires strong communication skills, a detail-oriented mindset, and the ability to collaborate effectively across departments.</p><p><br></p><p>Responsibilities:</p><p>• Serve as a key point of contact for sales teams, ensuring effective communication with customers.</p><p>• Provide backup support to customer service teams and sales staff during out-of-office periods.</p><p>• Respond to customer inquiries promptly and accurately, aiming to exceed service expectations.</p><p>• Assist team members in managing workload overflow to maintain consistent service quality.</p><p>• Process invoices for return authorizations in compliance with established guidelines.</p><p>• Coordinate with the Technical Services department to address and resolve customer service-related issues.</p><p>• Monitor inventory levels and delivery schedules to support operational success.</p><p>• Utilize Netsuite CRM to manage customer interactions and track service requests.</p><p>• Collaborate with teams to improve processes related to vehicle audio, video, and safety product installations.</p>
