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2 results for Customer Experience Specialist in Tampa, FL

Customer Service Representative

Saint Petersburg, FL
onsite
Temporary to Hire
18 - 18 USD / Hourly
We are looking for a compassionate and detail-oriented Customer Service Representative to join our team in St. Petersburg, Florida. In this role, you will serve as the primary point of contact for clients, guests, and staff, ensuring a positive experience and efficient service. Experience working in a medical, healthcare, or behavioral health setting is highly preferred. This is a contract-to-permanent position where you will play a critical role in supporting individuals seeking behavioral health services. Responsibilities: • Act as the first point of contact by welcoming and assisting clients, staff, and guests in a friendly and detail oriented manner. • Manage appointment scheduling, confirmations, and follow-ups to ensure smooth client flow. • Handle client check-ins and check-outs, including collecting payments, issuing receipts, and balancing the cash drawer at the end of each shift. • Update client information accurately during check-in or check-out and maintain secure data entry practices. • Distribute and collect client satisfaction surveys to gather feedback. • Collaborate with clinical staff to ensure timely service delivery and address pending client issues. • Perform opening and closing procedures as assigned, ensuring a seamless start and end to each day. • Assist with distributing faxes and other administrative tasks as needed. • Respond effectively to upset or distressed clients, providing warm, empathetic customer service. • Travel to other locations as required, with mileage reimbursement provided.
2026-04-20T00:00:00Z

Corporate Benefits Specialist

Saint Petersburg, FL
onsite
Temporary / Contract
26.6 - 28 USD / Hourly
We are looking for a skilled Corporate Benefits Specialist to join our team on a contract basis in St. Petersburg, FL. In this role, you will support the administration and management of employee benefits programs, ensuring compliance with policies and regulations while providing excellent service to employees. This position is ideal for someone with strong attention to detail, experience in benefits administration, and a solid command of HRIS systems. Responsibilities:• Manage and oversee employee benefits programs, including health insurance, retirement plans, and 401K and Financial Well-Being Benefits• Ensure compliance with applicable laws, regulations, and company policies regarding benefits administration.• Utilize HRIS systems and ticketing platforms to address employee inquiries and resolve benefits-related issues.• Collaborate with internal teams to ensure seamless integration and accuracy of benefits data.• Generate reports and analyze data using tools like Microsoft Excel to support decision-making processes.• Serve as a point of contact for employees, providing guidance and support for benefits-related questions.• Work with external vendors and stakeholders to maintain effective communication and service delivery.• Monitor and track benefits enrollment and changes, ensuring accurate documentation and timely updates.• Assist in the development and implementation of benefits-related processes and improvements.• Deliver prompt and thorough responses to employee and management inquiries regarding benefits.
2026-04-08T00:00:00Z