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4 results for Customer Experience Specialist in Tampa, FL

Customer Service Representative

Saint Petersburg, FL
onsite
Temporary / Contract
18 - 18 USD / Hourly
Client Services Representative – Mental Health Services $18/hour | permanent Medical field experience required. We are seeking compassionate, detail oriented, and customer-focused individuals to join a long-standing behavioral health organization serving the community for nearly 80 years. This role is ideal for someone with a medical or healthcare background who is comfortable working in a fast-paced, high-volume environment supporting individuals seeking mental health services. Candidates must be flexible to provide coverage at multiple office locations throughout the county as needed. Mileage reimbursement is provided for travel during the workday. Schedule Options Opener Shift (5 openings) Monday–Friday: 7:30 AM – 4:30 PM Closer Shift (4 openings) Monday–Thursday: 10:00 AM – 7:00 PM Friday: 8:00 AM – 5:00 PM Position Overview This role serves as the first point of contact for clients, guests, and staff entering the facility or calling for assistance. Many individuals seeking services may be experiencing difficult or emotional situations, so we are looking for candidates who are warm, patient, empathetic, and able to remain calm under pressure. Job Responsibilities Welcome and check in clients, guests, and staff in a friendly and detail oriented manner Answer incoming calls and direct calls appropriately Schedule, confirm, and follow up on appointments Make outbound calls to clients regarding appointments and messages Collect payments, issue receipts, and balance cash drawer Update client information accurately in the system Support clinical staff to maintain smooth client flow throughout the day Assist with follow-up on pending client concerns or issues Distribute and collect client satisfaction surveys Complete data entry and documentation within Avatar system Perform opening and closing procedures as assigned Provide coverage at additional locations when needed
2026-05-27T00:00:00Z

Customer Service Representative

Saint Petersburg, FL
onsite
Temporary to Hire
18 - 18 USD / Hourly
We are looking for a compassionate Customer Service Representative to serve as the first point of contact for clients seeking behavioral health support in Florida. This contract opportunity with permanent potential is ideal for someone who can create a welcoming experience, remain calm in sensitive situations, and provide thoughtful assistance to individuals who may be facing difficult personal circumstances. The person in this role will help coordinate front-desk activities, support appointment scheduling, and ensure client information is handled accurately and professionally across outpatient service locations. Responsibilities: • Welcome clients, visitors, and staff in a respectful and reassuring manner while creating a positive front-desk experience. • Manage check-in and check-out activities efficiently, ensuring records are accurate and services move forward without unnecessary delays. • Receive client payments, provide receipts, and reconcile the cash drawer at the end of the shift. • Maintain and update client demographic and account details during arrival or departure as needed. • Arrange appointments for clients and providers and help keep calendars organized across assigned service areas. • Place reminder and follow-up calls related to upcoming visits and missed appointments. • Coordinate with clinical teams to support smooth client flow throughout the day and address pending service concerns. • Handle administrative support tasks such as routing incoming faxes, completing opening or closing duties, distributing satisfaction surveys, and entering information accurately into agency systems. • Travel to other nearby service locations when coverage is needed, with mileage reimbursement provided for mid-day site changes.
2026-05-29T00:00:00Z

Technical Support Rep

Sarasota, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Technical Support Rep to join a water industry organization in Sarasota, Florida as part of a contract opportunity with permanent potential. In this onsite role, you will serve as a key resource for customers by resolving technical product concerns, guiding users after purchase, and ensuring a high standard of service across every interaction. You will work closely with cross-functional teams to address product performance questions, document recurring issues, and contribute insights that support operational excellence and product improvement. Responsibilities: • Investigate and resolve customer issues involving instrument performance, including hardware, software, data output, and application-related concerns. • Deliver post-implementation and post-sale training to help customers use products effectively and confidently. • Guide customers to the appropriate manuals, reference tools, and support materials needed to answer product questions. • Record support requests, warranty matters, quality-related observations, and customer feedback in internal systems with clear and accurate detail. • Prepare pricing estimates for repairs and follow-up service needs, while coordinating return authorizations and tracking equipment sent in for service. • Maintain detailed case histories that capture the reported problem, diagnostic steps taken, and final resolution for each support interaction. • Coordinate with quality and internal stakeholders to escalate non-conformance concerns, monitor progress, and communicate updates back to customers. • Analyze trends in support activity, recurring product issues, and warranty data to produce reports and recommendations for management. • Keep product registrations, dashboards, reporting records, and activity logs current while reviewing data for consistency and accuracy. • Contribute to process improvements and create customer-facing support content that helps reduce repeat issues and strengthens user understanding.
2026-05-18T00:00:00Z

Client Solutions Manager (Technology)

Tampa, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
Client Solutions Manager (Technology)Location: Tampa, FL (Hybrid, 3 days in-office)What You’ll DoThis is a true hunter role focused on building new business in the IT staffing space.<ul><li>Prospect daily through cold calling, email, and outreach</li><li>Build your own client base and pipeline from scratch</li><li>Meet IT hiring managers and executives in person</li><li>Partner with clients on contract and project-based staffing needs</li><li>Work with recruiters to deliver the right talent</li><li>Drive roles forward from intake to placement</li></ul>
2026-06-03T00:00:00Z