<p><strong>Job Description:</strong></p><p>We are seeking a dedicated and detail-oriented Customer Service Representative to support clients using the HireRight system for background checks and screening. The ideal candidate will have a strong customer service background, excellent communication skills, and the ability to work effectively in a fast-paced, team-oriented environment.</p><p><strong>Responsibilities:</strong></p><ul><li>Provide high-quality support to clients utilizing the HireRight system via phone, email, chat, and other communication channels.</li><li>Follow up on outstanding items to ensure completion in compliance with established Service Level Agreements (SLAs).</li><li>Maintain accurate documentation of all client interactions.</li><li>Develop and maintain an intermediate working knowledge of relevant products, industry policies, and procedures.</li><li>Identify opportunities for process improvements and collaborate with leadership to implement changes.</li><li>Demonstrate proficiency with systems and software such as HRIS, Salesforce, Flex Core Advanced, and ORS.</li><li>Serve as a mentor to less experienced team members.</li><li>Perform data entry with strong attention to prioritization, accuracy, and organization.</li></ul><p><br></p>
<p><strong>Job Summary:</strong></p><p>The PEO Benefits Specialist I provides essential support to clients, their employees, and internal partners. This role is responsible for the setup, processing, maintenance, and support of client benefit accounts within a PEO environment. The specialist ensures high-quality service through effective communication and timely issue resolution.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide exceptional customer service to clients, employees, and field partners via phone, email, and fax.</li><li>Set up and manage client benefit accounts, ensuring accurate and timely processing.</li><li>Contact clients and employees through outbound call and email campaigns as needed.</li><li>Process benefit enrollments for PEO product offerings.</li><li>Research and resolve basic product and service issues for clients and employees.</li><li>Document all interactions and resolutions in the CRM system to track ongoing issues.</li><li>Conduct monthly audits and research to identify and correct billing discrepancies.</li><li>Offer guidance to clients and employees on product offerings, including the setup and usage of online Health & Benefits tools to enhance client retention.</li><li>Obtain and maintain benefit documentation to ensure compliance with applicable federal and state regulations, including Section 125 plans.</li><li>Stay informed about changes in benefits products, industry regulations, and internal policies to maintain compliance and up-to-date knowledge.</li><li>Resolve errors identified in audit reports and carrier discrepancy files.</li><li>Interact with health and benefits carriers to resolve client issues.</li><li>Participate in special projects and training sessions as needed.</li></ul><p><br></p>
<p><strong>Job Summary:</strong></p><p>The PEO Benefits Specialist I provides essential support to clients, their employees, and internal partners. This role is responsible for the setup, processing, maintenance, and support of client benefit accounts within a PEO environment. The specialist ensures high-quality service through effective communication and timely issue resolution.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide exceptional customer service to clients, employees, and field partners via phone, email, and fax.</li><li>Set up and manage client benefit accounts, ensuring accurate and timely processing.</li><li>Contact clients and employees through outbound call and email campaigns as needed.</li><li>Process benefit enrollments for PEO product offerings.</li><li>Research and resolve basic product and service issues for clients and employees.</li><li>Document all interactions and resolutions in the CRM system to track ongoing issues.</li><li>Conduct monthly audits and research to identify and correct billing discrepancies.</li><li>Offer guidance to clients and employees on product offerings, including the setup and usage of online Health & Benefits tools to enhance client retention.</li><li>Obtain and maintain benefit documentation to ensure compliance with applicable federal and state regulations, including Section 125 plans.</li><li>Stay informed about changes in benefits products, industry regulations, and internal policies to maintain compliance and up-to-date knowledge.</li><li>Resolve errors identified in audit reports and carrier discrepancy files.</li><li>Interact with health and benefits carriers to resolve client issues.</li><li>Participate in special projects and training sessions as needed.</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Success Specialist to join our team in Saint Petersburg, Florida. This is a CONTRACT TO PERMANENT position that offers a consistent Monday through Friday schedule, with no nights or weekends required. If you thrive in a collaborative environment and enjoy helping customers solve problems, we invite you to become part of our dynamic organization.</p><p><br></p><p>Responsibilities:</p><p>• Provide basic troubleshooting assistance to customers and address their concerns effectively.</p><p>• Log service calls and maintain accurate records in the company database.</p><p>• Perform follow-up calls to ensure customer satisfaction and resolve any outstanding issues.</p><p>• Enter and manage data within internal systems to support operational efficiency.</p><p>• Collaborate with team members to deliver exceptional customer support.</p><p>• Utilize Microsoft Office tools, including Outlook, Teams, Word, and Excel, to complete tasks.</p><p>• Address connectivity problems and guide customers through resolution steps.</p><p>• Respond to customer inquiries via email and other communication channels.</p><p>• Take initiative to learn and apply knowledge about the swimming pool industry.</p><p>• Handle other duties as assigned to meet departmental goals.</p>
<p>We are looking for a dedicated Collections Specialist to join our team in St. Petersburg, Florida. The ideal candidate will manage business-to-business (B2B) collections while ensuring customer accounts are accurately reconciled and updated. This role requires strong communication skills and a meticulous approach to resolving outstanding balances.</p><p><br></p><p>Responsibilities:</p><p>• Conduct outbound calls to customers to follow up on overdue accounts.</p><p>• Review and reconcile customer accounts to verify payments are applied to the correct accurately.</p><p>• Manage B2B collections processes to ensure timely resolution of outstanding balances.</p><p>• Collaborate with customers to address discrepancies and provide solutions for payment issues.</p><p>• Apply cash payments to accounts as needed, ensuring accurate record-keeping.</p><p>• Maintain detailed documentation of collection activities and customer interactions.</p><p>• Communicate effectively with internal teams to address and resolve account-related concerns.</p><p>• Monitor aging reports and prioritize collection efforts based on account status.</p>
<p>Join our client's team as a <strong>Receptionist</strong>, where you’ll be a key player in keeping their operations running smoothly. This role provides essential administrative and clerical support, including front-desk responsibilities, office coordination, event setup, and more.</p><p><br></p><p>This is a Part time position. Hours: 9-2pm- M W F</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Greet and assist visitors in a professional and welcoming manner</li><li>Answer and direct incoming phone calls</li><li>Maintain calendars and schedule meetings</li><li>Coordinate travel arrangements, lunch orders, and RSVPs</li><li>Sort and deliver incoming mail</li><li>Keep the office organized, stocked, and clean</li><li>Support event setup/teardown and facility needs</li><li>Track basic expenses, attendance, and office operations</li><li>Work closely with internal teams to ensure administrative efficiency</li></ul><p><br></p>
<p>We are seeking a reliable and <strong><u>Spanish bilingual</u></strong> individual to join our team as a part-time <strong>Part Time Receptionist</strong>. As a<strong> Receptionist</strong>,<strong> </strong>you will provide essential administrative and clerical support, ensuring the smooth functioning of our department. Your responsibilities will include answering phones, managing calendars, making travel arrangements, coordinating events, and assisting with various office tasks. Additionally, the <strong>Receptionist</strong> will be expected to support executives at the Senior Leadership Team (SLT) level and below. You <strong><u>must be bilingual in Spanish</u></strong>.</p><p><br></p><p><strong>**Key Responsibilities:**</strong></p><p><br></p><p>- Answering and directing incoming calls</p><p>- Typing and word-processing documents</p><p>- Maintaining calendars and scheduling meetings</p><p>- Making travel arrangements</p><p>- Coordinating building and equipment maintenance</p><p>- Setting up and tearing down events hosted at the center</p><p>- Managing office supplies and ensuring organization and cleanliness</p><p>- Tracking expenses and attendance</p><p>- Greeting visitors and providing assistance</p>
We are looking for a skilled Salesforce Administrator to join our team in St. Petersburg, Florida. In this role, you will manage and optimize Salesforce systems while supporting Tableau administration and analytics. You will collaborate across departments to enhance processes, enable users, and promote a data-driven culture. This position offers an exciting opportunity to lead system implementations, integrations, and user training.<br><br>Responsibilities:<br>• Serve as the primary Salesforce Administrator, managing user permissions, workflows, automation, and maintaining platform integrity.<br>• Lead Salesforce implementations, including tasks such as data migration, system integration, and user training.<br>• Collaborate with teams like RevOps, Sales, Marketing, and Operations to gather requirements and deliver automation and visibility solutions.<br>• Partner with the Continuous Improvement team to support Salesforce and Tableau-related process improvement initiatives.<br>• Conduct training sessions, create user documentation, and promote the adoption of Salesforce and Tableau across the organization.<br>• Oversee the setup and maintenance of Salesforce integrations, such as HubSpot and Aircall, and onboard new tools as needed.<br>• Administer Tableau dashboards, including data blending, report scheduling, and user management, ensuring user-friendly and insightful visualizations.<br>• Develop complex reports and dashboards to support strategic decision-making and enhance organizational insights.<br>• Act as a liaison between technical teams and end-users to ensure tools align with business needs and processes.<br>• Monitor and support user adoption of Salesforce and Tableau, providing ongoing assistance to enhance their effectiveness.
