2 results for Customer Experience Specialist in Tampa, FL

Saint Petersburg, FL
onsite
Contract / Temporary to Hire
17 - 18 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in St. Petersburg, Florida. In this Contract to permanent position, you will play a vital role in ensuring a positive experience for clients and guests, supporting the smooth operation of outpatient services. Your ability to provide excellent service and maintain accuracy in administrative tasks will be key to the success of our team. Responsibilities: • Serve as the primary point of contact for clients and visitors, warmly greeting them upon arrival. • Accurately check clients in and out, ensuring all necessary information is updated during the process. • Manage appointment scheduling for clients and providers, including confirmation and follow-up calls. • Collect payments, issue receipts, and balance the cash drawer at the end of each shift. • Coordinate with clinical staff to maintain efficient client flow through scheduled services. • Handle distribution of faxes and client satisfaction surveys in alignment with department procedures. • Assist with resolving pending client issues, offering timely and effective follow-up. • Perform opening and closing procedures as assigned, maintaining operational readiness. • Ensure accurate data entry into systems to uphold integrity and quality standards. • Provide support across various administrative functions to enhance team efficiency.
2026-03-04T00:00:00Z

Saint Petersburg, FL
onsite
Contract / Temporary to Hire
22 - 28 USD / Hourly
We are looking for an Audio/Radio/Speaker Product Support Analyst, with service requests being handled in a call center/phone support environment, to join our team in St. Petersburg, Florida. In this Contract to permanent position, you will play a pivotal role in ensuring customer satisfaction and providing operational support to our sales and customer service teams. This role requires strong communication skills, a detail-oriented mindset, and the ability to collaborate effectively across departments. Responsibilities:• Serve as a key point of contact for sales teams, ensuring effective communication with customers.• Provide backup support to customer service teams and sales staff during out-of-office periods.• Respond to customer inquiries promptly and accurately, aiming to exceed service expectations.• Assist team members in managing workload overflow to maintain consistent service quality.• Process invoices for return authorizations in compliance with established guidelines.• Coordinate with the Technical Services department to address and resolve customer service-related issues.• Monitor inventory levels and delivery schedules to support operational success.• Utilize Netsuite CRM to manage customer interactions and track service requests.• Collaborate with teams to improve processes related to vehicle audio, video, and safety product installations.
2026-02-11T00:00:00Z