<p><strong>Job Summary:</strong></p><p>The PEO Benefits Specialist I provides essential support to clients, their employees, and internal partners. This role is responsible for the setup, processing, maintenance, and support of client benefit accounts within a PEO environment. The specialist ensures high-quality service through effective communication and timely issue resolution.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide exceptional customer service to clients, employees, and field partners via phone, email, and fax.</li><li>Set up and manage client benefit accounts, ensuring accurate and timely processing.</li><li>Contact clients and employees through outbound call and email campaigns as needed.</li><li>Process benefit enrollments for PEO product offerings.</li><li>Research and resolve basic product and service issues for clients and employees.</li><li>Document all interactions and resolutions in the CRM system to track ongoing issues.</li><li>Conduct monthly audits and research to identify and correct billing discrepancies.</li><li>Offer guidance to clients and employees on product offerings, including the setup and usage of online Health & Benefits tools to enhance client retention.</li><li>Obtain and maintain benefit documentation to ensure compliance with applicable federal and state regulations, including Section 125 plans.</li><li>Stay informed about changes in benefits products, industry regulations, and internal policies to maintain compliance and up-to-date knowledge.</li><li>Resolve errors identified in audit reports and carrier discrepancy files.</li><li>Interact with health and benefits carriers to resolve client issues.</li><li>Participate in special projects and training sessions as needed.</li></ul><p><br></p>
We are looking for an Insurance Follow-Up Specialist to join our team in Tampa, Florida. In this Contract to permanent position, you will play a vital role in ensuring timely insurance claim processing and maintaining strong relationships with partners. If you have a knack for organization, persistence, and excellent communication, this opportunity is designed for you.<br><br>Responsibilities:<br>• Pursue prompt collection of signatures and necessary documents from funeral home partners to expedite claim processing.<br>• Investigate delays in insurance claims and provide solutions with a proactive and detail-oriented approach.<br>• Build and nurture strong partnerships with insurance representatives and funeral home stakeholders.<br>• Maintain comprehensive and accurate records to ensure all cases are tracked and managed effectively.<br>• Collaborate with the Concierge team to provide additional follow-up support as needed.
<p>We are looking for a detail-oriented Accounts Payable Specialist to join our team in Seminole, Florida. In this role, you will play a critical part in ensuring the accuracy and timeliness of financial transactions while supporting the accounting projects we manage. The ideal candidate will have a strong background in accounts payable processes and thrive in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Review and accurately code American Express charges, entering them into the general ledger.</p><p>• Process and code invoices, ensuring compliance with contract terms and payment schedules.</p><p>• Manage check runs and coordinate timely payments based on project milestones and contract agreements.</p><p>• Track and obtain lien releases from subcontractors to ensure compliance with banking requirements.</p><p>• Enter and code bills for ongoing projects, adapting to varying payment structures and deadlines.</p><p>• Collaborate with project managers to verify payment percentages and completion statuses.</p><p>• Maintain organized records of financial transactions and documentation.</p><p>• Assist in the preparation of reports related to accounts payable activities.</p><p>• Ensure adherence to company policies and procedures in all financial processes.</p>
We are looking for an Accounts Receivable Specialist to join our team in Sarasota, Florida. This is a contract-to-permanent position in the motor retail industry, offering an excellent opportunity to contribute to financial operations while expanding your expertise. The role requires a proactive individual who can efficiently manage various tasks related to accounts receivable and cash application.<br><br>Responsibilities:<br>• Process and apply cash transactions accurately within the Syspro system.<br>• Monitor multiple email inboxes to ensure timely communication and resolution of issues.<br>• Run credit card payments and handle billing processes to support accounts receivable operations.<br>• Utilize Salesforce for customer relationship management and data tracking.<br>• Perform various administrative tasks to assist the accounts receivable team.<br>• Maintain and analyze data using Excel to support reporting and reconciliation.<br>• Ensure compliance with accounting standards and company procedures.<br>• Collaborate with internal teams to address and resolve discrepancies in receivables.<br>• Provide support for other accounting functions as needed.
We are looking for a dedicated Customer Success Specialist to join our team in Tampa, Florida. In this role, you will play a critical part in ensuring our clients receive exceptional service and support during important moments. This is a Contract-to-Permanent position, offering an opportunity to grow with our organization while contributing to a positive customer experience.<br><br>Responsibilities:<br>• Process assignments, policy documentation, and insurance paperwork with accuracy and efficiency.<br>• Communicate proactively with clients to provide updates and ensure transparency throughout the process.<br>• Collaborate closely with internal teams to streamline claim handling and resolve issues promptly.<br>• Deliver exceptional service that aligns with our commitment to professionalism, dependability, and compassion.<br>• Maintain detailed and accurate records using company systems to ensure all information is organized and accessible.
<p>We are looking for a dedicated Customer Success Specialist to join our team in Saint Petersburg, Florida. This is a CONTRACT TO PERMANENT position that offers a consistent Monday through Friday schedule, with no nights or weekends required. If you thrive in a collaborative environment and enjoy helping customers solve problems, we invite you to become part of our dynamic organization.</p><p><br></p><p>Responsibilities:</p><p>• Provide basic troubleshooting assistance to customers and address their concerns effectively.</p><p>• Log service calls and maintain accurate records in the company database.</p><p>• Perform follow-up calls to ensure customer satisfaction and resolve any outstanding issues.</p><p>• Enter and manage data within internal systems to support operational efficiency.</p><p>• Collaborate with team members to deliver exceptional customer support.</p><p>• Utilize Microsoft Office tools, including Outlook, Teams, Word, and Excel, to complete tasks.</p><p>• Address connectivity problems and guide customers through resolution steps.</p><p>• Respond to customer inquiries via email and other communication channels.</p><p>• Take initiative to learn and apply knowledge about the swimming pool industry.</p><p>• Handle other duties as assigned to meet departmental goals.</p>
