<p><strong>Job Summary:</strong></p><p>The PEO Benefits Specialist I provides essential support to clients, their employees, and internal partners. This role is responsible for the setup, processing, maintenance, and support of client benefit accounts within a PEO environment. The specialist ensures high-quality service through effective communication and timely issue resolution.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide exceptional customer service to clients, employees, and field partners via phone, email, and fax.</li><li>Set up and manage client benefit accounts, ensuring accurate and timely processing.</li><li>Contact clients and employees through outbound call and email campaigns as needed.</li><li>Process benefit enrollments for PEO product offerings.</li><li>Research and resolve basic product and service issues for clients and employees.</li><li>Document all interactions and resolutions in the CRM system to track ongoing issues.</li><li>Conduct monthly audits and research to identify and correct billing discrepancies.</li><li>Offer guidance to clients and employees on product offerings, including the setup and usage of online Health & Benefits tools to enhance client retention.</li><li>Obtain and maintain benefit documentation to ensure compliance with applicable federal and state regulations, including Section 125 plans.</li><li>Stay informed about changes in benefits products, industry regulations, and internal policies to maintain compliance and up-to-date knowledge.</li><li>Resolve errors identified in audit reports and carrier discrepancy files.</li><li>Interact with health and benefits carriers to resolve client issues.</li><li>Participate in special projects and training sessions as needed.</li></ul><p><br></p>
<p><strong>Job Summary:</strong></p><p>The PEO Benefits Specialist I provides essential support to clients, their employees, and internal partners. This role is responsible for the setup, processing, maintenance, and support of client benefit accounts within a PEO environment. The specialist ensures high-quality service through effective communication and timely issue resolution.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide exceptional customer service to clients, employees, and field partners via phone, email, and fax.</li><li>Set up and manage client benefit accounts, ensuring accurate and timely processing.</li><li>Contact clients and employees through outbound call and email campaigns as needed.</li><li>Process benefit enrollments for PEO product offerings.</li><li>Research and resolve basic product and service issues for clients and employees.</li><li>Document all interactions and resolutions in the CRM system to track ongoing issues.</li><li>Conduct monthly audits and research to identify and correct billing discrepancies.</li><li>Offer guidance to clients and employees on product offerings, including the setup and usage of online Health & Benefits tools to enhance client retention.</li><li>Obtain and maintain benefit documentation to ensure compliance with applicable federal and state regulations, including Section 125 plans.</li><li>Stay informed about changes in benefits products, industry regulations, and internal policies to maintain compliance and up-to-date knowledge.</li><li>Resolve errors identified in audit reports and carrier discrepancy files.</li><li>Interact with health and benefits carriers to resolve client issues.</li><li>Participate in special projects and training sessions as needed.</li></ul><p><br></p>
We are looking for a skilled Payroll Specialist to join our team in Tampa, Florida. This position offers the opportunity to manage intricate payroll processes for a dynamic workforce operating in unique environments. As part of a long-term contract, you will play a vital role in ensuring accurate and timely payroll operations while supporting employee onboarding and benefits administration.<br><br>Responsibilities:<br>• Process complex payroll for employees with varied pay rates and union agreements, ensuring compliance with deadlines and policies.<br>• Manage onboarding tasks, including setting up direct deposits, verifying I-9 forms, and processing W-4 documentation.<br>• Handle benefits administration, including enrolling employees in new plans and reconciling benefit accounts.<br>• Generate and submit check requests for benefit payments to the accounting department.<br>• Maintain payroll accuracy by entering data into the system and ensuring timely updates.<br>• Process payroll cycles regularly, including weekly payroll, and resolve any discrepancies.<br>• Utilize Ceridian Dayforce and Excel to manage payroll data and reporting needs.<br>• Ensure compliance with multi-state payroll regulations and special payroll deductions.<br>• Provide support for payroll reconciliations and audits as required.<br>• Collaborate with internal teams to improve payroll processes and address employee inquiries.
We are looking for a skilled Corporate Benefits Specialist to join our team on a long-term contract basis in Rochester, New York. In this role, you will play a pivotal part in administering and analyzing employee benefit programs, ensuring compliance with regulations and organizational standards. This position offers an opportunity to collaborate across departments and utilize your expertise in HRIS systems, benefits administration, and financial analysis.<br><br>Responsibilities:<br>• Administer employee benefit programs, including health insurance, retirement plans, and other offerings, ensuring accuracy and compliance.<br>• Collaborate with internal teams to analyze and resolve issues related to benefits administration and employee inquiries.<br>• Utilize HRIS systems and ticketing platforms to manage and track benefits-related requests and updates.<br>• Conduct detailed financial analyses to support decision-making and optimize benefit offerings.<br>• Maintain compliance with federal, state, and local regulations, ensuring all policies align with legal requirements.<br>• Provide support during audits and reviews of benefit programs, preparing necessary documentation and reports.<br>• Develop clear and concise reports using Microsoft Excel to present findings and recommendations.<br>• Work closely with vendors and third-party administrators to ensure seamless delivery of benefit services.<br>• Assist in managing Oracle systems related to benefits data and processes.<br>• Respond promptly to employee queries regarding benefits, providing accurate information and guidance.
<p><strong>Job Description:</strong></p><p>We are seeking a dedicated and detail-oriented Customer Service Representative to support clients using the HireRight system for background checks and screening. The ideal candidate will have a strong customer service background, excellent communication skills, and the ability to work effectively in a fast-paced, team-oriented environment.</p><p><strong>Responsibilities:</strong></p><ul><li>Provide high-quality support to clients utilizing the HireRight system via phone, email, chat, and other communication channels.</li><li>Follow up on outstanding items to ensure completion in compliance with established Service Level Agreements (SLAs).</li><li>Maintain accurate documentation of all client interactions.</li><li>Develop and maintain an intermediate working knowledge of relevant products, industry policies, and procedures.</li><li>Identify opportunities for process improvements and collaborate with leadership to implement changes.</li><li>Demonstrate proficiency with systems and software such as HRIS, Salesforce, Flex Core Advanced, and ORS.</li><li>Serve as a mentor to less experienced team members.</li><li>Perform data entry with strong attention to prioritization, accuracy, and organization.</li></ul><p><br></p>
<p>We are looking for a dedicated Collections Specialist to join our team in St. Petersburg, Florida. The ideal candidate will manage business-to-business (B2B) collections while ensuring customer accounts are accurately reconciled and updated. This role requires strong communication skills and a meticulous approach to resolving outstanding balances.</p><p><br></p><p>Responsibilities:</p><p>• Conduct outbound calls to customers to follow up on overdue accounts.</p><p>• Review and reconcile customer accounts to verify payments are applied to the correct accurately.</p><p>• Manage B2B collections processes to ensure timely resolution of outstanding balances.</p><p>• Collaborate with customers to address discrepancies and provide solutions for payment issues.</p><p>• Apply cash payments to accounts as needed, ensuring accurate record-keeping.</p><p>• Maintain detailed documentation of collection activities and customer interactions.</p><p>• Communicate effectively with internal teams to address and resolve account-related concerns.</p><p>• Monitor aging reports and prioritize collection efforts based on account status.</p>
<p>We are looking for a dedicated Customer Success Specialist to join our team in Saint Petersburg, Florida. This is a CONTRACT TO PERMANENT position that offers a consistent Monday through Friday schedule, with no nights or weekends required. If you thrive in a collaborative environment and enjoy helping customers solve problems, we invite you to become part of our dynamic organization.</p><p><br></p><p>Responsibilities:</p><p>• Provide basic troubleshooting assistance to customers and address their concerns effectively.</p><p>• Log service calls and maintain accurate records in the company database.</p><p>• Perform follow-up calls to ensure customer satisfaction and resolve any outstanding issues.</p><p>• Enter and manage data within internal systems to support operational efficiency.</p><p>• Collaborate with team members to deliver exceptional customer support.</p><p>• Utilize Microsoft Office tools, including Outlook, Teams, Word, and Excel, to complete tasks.</p><p>• Address connectivity problems and guide customers through resolution steps.</p><p>• Respond to customer inquiries via email and other communication channels.</p><p>• Take initiative to learn and apply knowledge about the swimming pool industry.</p><p>• Handle other duties as assigned to meet departmental goals.</p>
We are looking for an experienced HR Recruiter to join our team on a contract basis in Lakewood Ranch, Florida. In this role, you will be instrumental in building a talent pool for various positions, including QA Specialists, Superintendents, and Supervisors, to meet project-based staffing needs. This position requires a proactive individual who can work independently while collaborating with the team to ensure recruiting goals are met effectively.<br><br>Responsibilities:<br>• Develop and implement strategies to source and recruit candidates for project-based roles, including QA Specialists, Superintendents, and Supervisors.<br>• Build and maintain a ready-to-deploy talent pool, focusing on individuals such as retirees and 1099 contractors.<br>• Manage the full recruiting lifecycle, from sourcing and interviewing to onboarding contract hires.<br>• Schedule and coordinate candidate interviews, ensuring a seamless process for all parties involved.<br>• Utilize creative networking techniques to identify and attract top talent across engineering, emergency response, and construction sectors.<br>• Maintain accurate records in the applicant tracking system to streamline recruitment processes.<br>• Collaborate with team members and stakeholders to anticipate and meet staffing requirements for ongoing projects.<br>• Prioritize and manage multiple recruiting tasks effectively to ensure deadlines are met.<br>• Conduct virtual interviews and manage communications with candidates and hiring managers.<br>• Ensure business casual dress code is adhered to when onsite.
We are looking for a skilled Salesforce Administrator to join our team in St. Petersburg, Florida. In this role, you will manage and optimize Salesforce systems while supporting Tableau administration and analytics. You will collaborate across departments to enhance processes, enable users, and promote a data-driven culture. This position offers an exciting opportunity to lead system implementations, integrations, and user training.<br><br>Responsibilities:<br>• Serve as the primary Salesforce Administrator, managing user permissions, workflows, automation, and maintaining platform integrity.<br>• Lead Salesforce implementations, including tasks such as data migration, system integration, and user training.<br>• Collaborate with teams like RevOps, Sales, Marketing, and Operations to gather requirements and deliver automation and visibility solutions.<br>• Partner with the Continuous Improvement team to support Salesforce and Tableau-related process improvement initiatives.<br>• Conduct training sessions, create user documentation, and promote the adoption of Salesforce and Tableau across the organization.<br>• Oversee the setup and maintenance of Salesforce integrations, such as HubSpot and Aircall, and onboard new tools as needed.<br>• Administer Tableau dashboards, including data blending, report scheduling, and user management, ensuring user-friendly and insightful visualizations.<br>• Develop complex reports and dashboards to support strategic decision-making and enhance organizational insights.<br>• Act as a liaison between technical teams and end-users to ensure tools align with business needs and processes.<br>• Monitor and support user adoption of Salesforce and Tableau, providing ongoing assistance to enhance their effectiveness.
