We are looking for a detail-oriented Receptionist to join our team on a contract basis in Sarasota, Florida. In this role, you will be the first point of contact for visitors and clients, ensuring a welcoming and organized environment. This is a one-year contract position, offering an opportunity to showcase your administrative and customer service skills in a dynamic setting.<br><br>Responsibilities:<br>• Greet visitors and clients while managing the front desk area.<br>• Answer and direct calls using a multi-line phone system, ensuring prompt and efficient communication.<br>• Handle scheduling tasks, including setting appointments and maintaining calendars.<br>• Perform data entry and maintain accurate records in Microsoft Excel and other software tools.<br>• Organize and manage files, ensuring documents are easily accessible and up-to-date.<br>• Draft and manage email correspondence with clients and internal teams.<br>• Provide excellent customer service by addressing inquiries and resolving issues promptly.<br>• Assist with general office tasks, such as photocopying, scanning, and distributing mail.<br>• Collaborate with team members to maintain a clean and organized office environment.<br>• Utilize Microsoft Outlook, Word, and other tools to support daily operations.
<p>We are looking for a dedicated Customer Success Specialist to join our team in Saint Petersburg, Florida. This is a CONTRACT TO PERMANENT position that offers a consistent Monday through Friday schedule, with no nights or weekends required. If you thrive in a collaborative environment and enjoy helping customers solve problems, we invite you to become part of our dynamic organization.</p><p><br></p><p>Responsibilities:</p><p>• Provide basic troubleshooting assistance to customers and address their concerns effectively.</p><p>• Log service calls and maintain accurate records in the company database.</p><p>• Perform follow-up calls to ensure customer satisfaction and resolve any outstanding issues.</p><p>• Enter and manage data within internal systems to support operational efficiency.</p><p>• Collaborate with team members to deliver exceptional customer support.</p><p>• Utilize Microsoft Office tools, including Outlook, Teams, Word, and Excel, to complete tasks.</p><p>• Address connectivity problems and guide customers through resolution steps.</p><p>• Respond to customer inquiries via email and other communication channels.</p><p>• Take initiative to learn and apply knowledge about the swimming pool industry.</p><p>• Handle other duties as assigned to meet departmental goals.</p>
<p>We are looking for a dedicated Collections Specialist to join our team in St. Petersburg, Florida. The ideal candidate will manage business-to-business (B2B) collections while ensuring customer accounts are accurately reconciled and updated. This role requires strong communication skills and a meticulous approach to resolving outstanding balances.</p><p><br></p><p>Responsibilities:</p><p>• Conduct outbound calls to customers to follow up on overdue accounts.</p><p>• Review and reconcile customer accounts to verify payments are applied to the correct accurately.</p><p>• Manage B2B collections processes to ensure timely resolution of outstanding balances.</p><p>• Collaborate with customers to address discrepancies and provide solutions for payment issues.</p><p>• Apply cash payments to accounts as needed, ensuring accurate record-keeping.</p><p>• Maintain detailed documentation of collection activities and customer interactions.</p><p>• Communicate effectively with internal teams to address and resolve account-related concerns.</p><p>• Monitor aging reports and prioritize collection efforts based on account status.</p>
