We are looking for an experienced Customer Service Representative to join our team on a contract basis in Clearwater, Florida. In this role, you will play a crucial part in assisting clients with medical payment solutions, ensuring a seamless experience in resolving claims-related issues. This position requires excellent communication skills, attention to detail, and a strong focus on accuracy in a business casual environment.<br><br>Responsibilities:<br>• Handle inbound and outbound calls to provide assistance regarding medical claims.<br>• Inform customers about claim denials and guide them through available payment plan options.<br>• Collaborate with clients to create solutions that address outstanding claims.<br>• Maintain detailed and accurate records of client interactions and solutions.<br>• Deliver exceptional customer service to ensure client satisfaction.<br>• Communicate effectively with customers, addressing concerns and resolving issues promptly.<br>• Adhere to company policies and procedures while interacting with clients.<br>• Work collaboratively with internal teams to address customer inquiries.<br>• Participate in onboarding and training processes for continuous improvement.<br>• Demonstrate integrity and empathy in all customer interactions.
We are looking for a detail-oriented Collections Specialist to join our team in Tampa, Florida. This is a Contract position where you will play a key role in managing business-to-business collections and ensuring efficient account resolution. The ideal candidate has strong Excel skills, particularly in using VLOOKUPs and Pivot Tables, and possesses a solid background in commercial and consumer collections.<br><br>Responsibilities:<br>• Handle a portfolio of business-to-business accounts, averaging approximately 286 accounts, and ensure timely collections.<br>• Utilize advanced Excel functions, including VLOOKUPs and Pivot Tables, to analyze and manage collection data effectively.<br>• Conduct virtual training sessions to support team members and ensure adherence to collection processes.<br>• Collaborate with clients and internal teams to resolve billing discrepancies and negotiate payment plans.<br>• Maintain accurate records of collection activities and communication with clients.<br>• Monitor account statuses to identify overdue invoices and prioritize collection efforts.<br>• Apply knowledge of commercial and consumer collections to streamline processes and improve efficiency.<br>• Ensure compliance with company policies and applicable regulations throughout all collection activities.<br>• Provide regular updates and reports on account statuses to management.<br>• Adapt to changing priorities and workflows as needed to meet collection targets.
