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1 result for Help Desk Support Manager in Syracuse, NY
- Syracuse, NY
- onsite
- Temporary / Contract
- 22 - 26.4 USD / Hourly
- We are looking for a Help Desk Analyst to support end users in Syracuse, New York through responsive technical assistance and dependable issue resolution. This Long-term Contract position is ideal for someone with at least 1 year of experience assisting users with Windows environments, account access, and everyday desktop support needs. The role focuses on delivering timely service, documenting incidents accurately, and helping maintain a smooth and productive user experience.<br><br>Responsibilities:<br>• Provide first-line technical support for hardware, software, and access-related issues submitted by end users.<br>• Investigate and resolve desktop problems involving Microsoft Windows 10 and Windows 11 systems.<br>• Manage service desk requests by logging, updating, and closing tickets with clear and thorough documentation.<br>• Support user account maintenance tasks, including password resets and directory-related assistance within Active Directory.<br>• Troubleshoot common workstation issues by identifying root causes and applying practical fixes or escalation when needed.<br>• Communicate with users in a clear and attentive manner to gather issue details, explain solutions, and set expectations on resolution timelines.<br>• Escalate more complex incidents to the appropriate support teams while ensuring continuity and follow-up.<br>• Contribute to a reliable support operation by tracking recurring issues and sharing observations that may improve service performance.
- 2026-10-22T00:00:00Z