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1 result for Help Desk Support Manager in Syracuse, NY
- Liverpool, NY
- onsite
- Temporary / Contract
- 23 - 27 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Liverpool, New York. This Contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and device issues while delivering responsive customer service. The role focuses on supporting Windows-based environments, troubleshooting desktop problems, and assisting with account access and mobile device needs in a construction and contractor setting.<br><br>Responsibilities:<br>• Provide front-line technical assistance for desktops, laptops, and related end-user technology, ensuring issues are addressed in a timely manner.<br>• Diagnose and resolve hardware, software, and operating system problems across Microsoft Windows environments, including Windows 10 devices.<br>• Manage user account support tasks within Active Directory, such as access updates, password resets, and basic permission changes.<br>• Respond to and document incoming service desk requests, prioritizing tickets based on urgency and business impact.<br>• Support iPads and other mobile devices by troubleshooting connectivity, configuration, and general usage issues.<br>• Perform break/fix support for workstation equipment and coordinate follow-up actions when problems require escalation.<br>• Install, configure, and maintain standard desktop applications and peripheral devices to keep users productive.<br>• Communicate clearly with employees and internal stakeholders regarding issue status, resolutions, and recommended next steps.
- 2026-05-08T00:00:00Z