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2 results for Help Desk Support Manager in Syracuse, NY
- North Syracuse, NY
- onsite
- Temporary / Contract
- 22 - 26.4 USD / Hourly
- We are looking for a Help Desk Analyst to support end users in Syracuse, New York through responsive technical assistance and dependable issue resolution. This Long-term Contract position is ideal for someone with at least 1 year of experience assisting users with Windows environments, account access, and everyday desktop support needs. The role focuses on delivering timely service, documenting incidents accurately, and helping maintain a smooth and productive user experience.<br><br>Responsibilities:<br>• Provide first-line technical support for hardware, software, and access-related issues submitted by end users.<br>• Investigate and resolve desktop problems involving Microsoft Windows 10 and Windows 11 systems.<br>• Manage service desk requests by logging, updating, and closing tickets with clear and thorough documentation.<br>• Support user account maintenance tasks, including password resets and directory-related assistance within Active Directory.<br>• Troubleshoot common workstation issues by identifying root causes and applying practical fixes or escalation when needed.<br>• Communicate with users in a clear and attentive manner to gather issue details, explain solutions, and set expectations on resolution timelines.<br>• Escalate more complex incidents to the appropriate support teams while ensuring continuity and follow-up.<br>• Contribute to a reliable support operation by tracking recurring issues and sharing observations that may improve service performance.
- 2026-09-04T00:00:00Z
- Whitesboro, NY
- onsite
- Permanent / Full Time
- 60000 - 70000 USD / Yearly
- <p>We are looking for a Help Desk/Desktop Support Analyst to provide reliable technical support for end users and workplace technology in Whitesboro, New York. This role focuses on resolving hardware, software, network, and device issues while helping maintain secure and efficient day-to-day IT operations. The ideal candidate brings strong Microsoft environment experience, sound troubleshooting skills, and the ability to support technology used in a manufacturing setting.</p>
- 2026-09-03T00:00:00Z