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10 results for Call Center Manager in Sunnyvale, CA

Facilities Call Center Specialist

Menlo Park, CA
onsite
Temporary / Contract
29 - 39 USD / Hourly
We are looking for a Facilities Call Center Specialist to support critical service coordination in Menlo Park, California. This Long-term Contract position is ideal for someone who can manage emergency and routine calls with accuracy, sound judgment, and a calm, detail-oriented approach. The role serves as a central point of communication for facilities and security-related requests, ensuring timely dispatch, clear documentation, and consistent shift-to-shift coordination. Responsibilities:• Monitor incoming radio and phone communications, assess urgency, and coordinate the appropriate response when safety or operational issues arise.• Gather complete details from callers, including location, incident type, and relevant conditions, and document the information accurately in the designated work order system.• Dispatch facilities, security, or other response teams based on the nature of each request and follow through to support timely resolution.• Maintain precise service records, log updates, and work order notes to ensure all activity is tracked clearly and consistently.• Review active workflows throughout the shift to confirm that emergency and non-emergency requests are handled efficiently and according to established procedures.• Prepare routine operational reports using standard office software such as Microsoft Word and Excel.• Communicate important updates, unresolved issues, and emerging concerns to incoming team members during shift handoff.• Work closely with supervisors, responders, and partner departments to support coordinated action and effective communication across operations.
2026-07-30T00:00:00Z

Customer Service Representative

Hayward, CA
remote
Temporary / Contract
20 - 20.5 USD / Hourly
About the CompanyThe organization is a boutique importing company that has served customers for over 15 years. The company imports specialized consumable products for customers in the science, technology, electronics, pharmaceutical, and biotech sectors. With a small, collaborative team, the organization manages the import process from overseas suppliers through final delivery to customers across the U.S. Position Overview We are seeking a detail-oriented and customer-focused Customer Service Representative to support order processing, customer communication, and daily operational coordination. This role is ideal for someone who enjoys a fast-paced environment, learns new processes quickly, and is comfortable working across customers, vendors, and warehouse operations.This is a part-time remote contract opportunity with the potential for extension and possible longer-term opportunities based on business needs and performance. Key Responsibilities<ul><li>Process and enter customer orders received via email. </li><li>Serve as the primary point of contact for customer inquiries related to orders, shipments, and backorders. </li><li>Coordinate with warehouse staff to support timely and accurate order fulfillment. </li><li>Monitor open orders, backorders, and shipment updates. .</li><li>Assist with logistics coordination and trucking arrangements as needed.</li><li>Maintain accurate order records, tracking logs, and reporting.</li><li>Communicate professionally with customers, vendors, and internal team members. </li><li>Support day-to-day customer service and order operations in a collaborative small-team environment.</li></ul> Required Qualifications<ul><li>Previous experience in customer service, customer support, order entry, or order processing. </li><li>Strong written and verbal communication skills.</li><li>Strong attention to detail and organizational skills. </li><li>Ability to learn new systems and processes quickly.</li><li>Proficiency with Microsoft Outlook, Excel, and Word. </li><li>Experience using Google Sheets.</li><li>Ability to work independently in a remote environment. </li></ul> <ul><li>Preferred Qualifications</li><li>Experience in logistics, shipping, supply chain, import/export, or distribution.</li><li>Experience supporting warehouse-related order fulfillment processes.</li><li>They use QuickBooks. Relevant Experience is a plus but not required </li></ul>
2026-07-22T00:00:00Z

Customer Service Representative

Burlingame, CA
onsite
Temporary / Contract
22 - 23 USD / Hourly
Robert Half is getting ready for the Holiday Season with one of our most festive clients. Our client is a global, eCommerce retailer that focuses on selling high end holiday and home décor. They will be opening up their pop-up store in Burlingame mid-September. If you are a fan of the holidays, especially Christmas, this is a great opportunity for you. We are looking to fill multiple roles with candidates that have previous retail experience. If you or anyone you know would be interested in a seasonal job opportunity, please apply ASAP Shift Schedule: Looking for candidates who are openly available Monday through Sunday from 9AM – 7PMDuration: September 21 – Mid JanuaryLocation: Burlingame (1.2 Miles from Bart Customer Experience & Sales<ul><li>Deliver a warm, welcoming, and high-touch customer experience</li><li>Greet and engage customers promptly upon entering the store</li><li>Assess customer familiarity with Balsam Hill products and tailor the interaction to their needs</li><li>Provide thoughtful product recommendations and styling guidance based on customer preferences and space</li><li>Maintain strong product knowledge across trees, greenery, décor, and seasonal assortments</li><li>Support customers throughout the shopping journey with professionalism, attentiveness, and urgency</li><li>Assist customers with both in-store purchases and online orders placed within the store environment</li><li>Support overall sales goals and store performance</li></ul> Sales Floor Operations<ul><li>Maintain a clean, organized, and visually elevated sales floor environment</li><li>Support replenishment, merchandising, recovery, and display maintenance throughout the day</li><li>Assist with maintaining presentation standards across displays and seasonal features</li><li>Support customer flow and floor coverage during peak business periods</li></ul> Team & Operational Support<ul><li>Communicate effectively with store leadership and fellow associates</li><li>Support operational tasks and store priorities as assigned by leadership</li><li>Assist with customer pickups, carry-outs, and service-related support as needed</li><li>Maintain professionalism, presentation standards, and attention to detail throughout the shift</li><li>Adhere to company appearance, safety, and dress code standards</li><li>Contribute to a collaborative, customer-first team environment</li></ul>
2026-07-22T00:00:00Z

Customer Service Representative

Oakland, CA
onsite
Temporary / Contract
25 - 26 USD / Hourly
Position SummarySeeking a customer-focused professional to provide exceptional service by handling inquiries, resolving issues, and supporting customers through phone, email, and online communication channels.Responsibilities<ul><li>Respond to customer inquiries and requests.</li><li>Resolve complaints and service issues.</li><li>Maintain accurate customer records.</li><li>Process orders, forms, and requests.</li><li>Escalate complex issues as needed.</li></ul>
2026-07-31T00:00:00Z

Customer Service Representative

San Leandro, CA
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Customer Service Representative to provide hands-on administrative and customer service support for a Contract assignment in San Leandro, California. This short-term opportunity is ideal for someone who is organized, adaptable, and comfortable working onsite in a manufacturing environment. In this role, you will help keep daily department activities running smoothly so core team members can stay focused on priority initiatives. Responsibilities: • Support day-to-day office and customer service activities by managing routine administrative work and maintaining organized records. • Prepare, update, and format business documents, emails, and spreadsheets using Microsoft Outlook, Word, and Excel. • Assist the customer service team with overflow assignments and follow-up tasks to improve response times and workflow efficiency. • Enter and maintain accurate information in department files, trackers, and other internal documentation. • Coordinate communications with internal contacts and external parties as needed to keep requests moving forward. • Contribute to a cooperative team environment by stepping in where needed and adjusting to changing daily priorities.
2026-08-03T00:00:00Z

Customer Service Representative

San Francisco, CA
onsite
Temporary / Contract
22 - 24 USD / Hourly
We are looking for a Customer Service Representative to support customers through a contract position focused on responsive, accurate service. In this role, you will help individuals navigate questions and application-related needs with patience and clarity, ensuring each interaction is handled thoroughly rather than hurried. The ideal candidate brings strong call center experience, dependable attendance, and a coachable approach that supports consistent service quality. Responsibilities: • Respond to inbound customer calls and messages, providing clear guidance and resolving questions with close attention to detail. • Assist customers with completing forms correctly and gathering complete information to improve first-time accuracy. • Handle order entry and related updates with close attention to detail and timely follow-through. • Monitor open or pending customer items and take action to reduce delays and keep applications moving. • Maintain consistent queue coverage during scheduled hours and remain available to support service demand. • Place outbound calls when needed to collect missing details, provide updates, or confirm next steps with customers. • Apply feedback from supervisors and quality reviews to strengthen performance and customer interactions.
2026-08-03T00:00:00Z

Customer Service Representative

San Francisco, CA
onsite
Temporary / Contract
22 - 24 USD / Hourly
We are looking for a Customer Service Representative to support customers from our San Francisco, California location in a Contract position. In this role, you will provide clear, timely assistance, help individuals complete required forms accurately, and create a positive experience that feels helpful rather than hurried. The ideal candidate is dependable during scheduled hours, responsive to feedback, and confident handling a steady flow of customer inquiries across phone-based channels. Responsibilities: • Handle incoming customer calls professionally, offering clear guidance and thoughtful support throughout each interaction. • Place outbound calls as needed to follow up on open matters, gather missing information, and help move requests toward completion. • Assist customers with form completion and order-related questions, ensuring details are accurate and responses are thorough on the first submission. • Monitor assigned applications and take timely action to reduce delays, unresolved items, and pending follow-ups. • Maintain consistent on-queue availability during scheduled working hours and support service levels through reliable attendance. • Document customer interactions carefully and update records so that account details and next steps are captured correctly. • Apply coaching and feedback to improve call quality, accuracy, and overall customer service performance.
2026-08-03T00:00:00Z

Customer Service Administrator

Oakland, CA
onsite
Temporary / Contract
26 - 29 USD / Hourly
Customer Service AdministratorJob Description:Seeking a Customer Service Administrator to support customer inquiries, process orders, and maintain positive client relationships.Responsibilities:<ul><li>Respond to customer inquiries via phone and email</li><li>Process orders and service requests</li><li>Update customer records</li><li>Track customer issues and resolutions</li><li>Generate customer reports</li><li>Support cross-functional teams</li></ul>
2026-07-17T00:00:00Z

Customer Service Administrator

Oakland, CA
onsite
Temporary / Contract
28 - 30 USD / Hourly
The Customer Service Administrator serves as the primary point of contact for residents, applicants, and visitors while supporting office operations.Responsibilities<ul><li>Answer phones and respond to inquiries</li><li>Provide administrative support to various departments</li><li>Track requests and follow up with customers</li><li>Maintain records and databases</li><li>Assist with special projects</li></ul>
2026-07-24T00:00:00Z

Customer Experience Specialist

Lathrop, CA
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are looking for a customer-focused detail-oriented individual to support positive client interactions for a non-profit organization in Lathrop, California. This Long-term Contract opportunity is ideal for someone with at least 2 years of experience who can communicate clearly, resolve concerns efficiently, and deliver attentive service across email and other channels. The role suits a detail-oriented individual who is comfortable using Microsoft Office applications, applying basic math skills, and assisting both English- and Spanish-speaking customers. Responsibilities: • Respond to customer questions and service requests through email and other communication channels with professionalism and accuracy. • Guide clients through routine issues, providing clear solutions that improve satisfaction and strengthen the overall customer experience. • Maintain organized records of interactions, updates, and follow-up actions using standard office tools and internal tracking methods. • Support Spanish-speaking customers by delivering clear communication and ensuring they receive timely assistance. • Review customer information carefully, complete basic calculations when needed, and process service-related details with accuracy. • Partner with internal team members to address concerns, share updates, and help create a consistent support experience. • Monitor recurring customer issues and communicate trends or service gaps to help improve ongoing support processes.
2026-07-27T00:00:00Z