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4 results for Customer Experience Specialist in Stone Mountain, GA
- Atlanta, GA
- onsite
- Temporary / Contract
- 18 - 18 USD / Hourly
- <p><strong>About the Role</strong></p><p>This is an excellent entry-level opportunity for someone looking to start a career in technology and customer support. While this is not a highly technical IT position, it provides valuable hands-on experience supporting mobile users, troubleshooting common device issues, and developing customer service skills that translate well into future IT and help desk roles.</p><p>You will join a structured training program and work within a customer support environment, assisting users with wireless service and device-related issues while delivering an exceptional customer experience.</p><p><br></p><p><strong>What You'll Gain</strong></p><ul><li>Front-line technical support experience</li><li>Strong customer service and communication skills</li><li>Exposure to mobile device troubleshooting (iOS and Android)</li><li>Experience working in a structured technology support environment</li><li>A pathway into future IT support, NOC, and service desk opportunities</li></ul><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for customers experiencing wireless service or device-related issues</li><li>Assist customers with device setup, SIM activation, call, text, and data service concerns</li><li>Follow established troubleshooting procedures and support workflows</li><li>Guide customers through basic troubleshooting steps, including: Network setting resets, APN updates, SIM card reinsertion, device reboots, and account verification</li><li>Escalate more complex issues involving provisioning, network outages, number porting, or advanced device problems</li><li>Answer customer questions regarding service plans, device compatibility, and available features</li><li>Accurately document customer interactions within ticketing and CRM systems</li><li>Provide clear, professional, and patient communication to customers of varying technical skill levels</li><li>Adhere to quality, compliance, and performance standards</li></ul><p><strong>*Please note: </strong>This is a 100% onsite role, Monday-Friday, and no exceptions will be made. Please do not apply to this posting if you're not already local to Metro ATL and willing to work 100% onsite. </p>
- 2026-08-10T00:00:00Z
- Atlanta, GA
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are seeking an execution-focused Lifecycle Marketing Specialist to join our team for a 9-month contract engagement. In this role, you will act as an embedded extension of the Lifecycle Marketing team, focusing on building automated nurture programs, scaling our communications infrastructure, and improving execution velocity across our marketing technology stack.</p>
- 2026-08-07T00:00:00Z
- Atlanta, GA
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are seeking an execution-focused Lifecycle Marketing Specialist to join our team for a 9-month contract engagement. In this role, you will act as an embedded extension of the Lifecycle Marketing team, focusing on building automated nurture programs, scaling our communications infrastructure, and improving execution velocity across our marketing technology stack.</p><p> </p>
- 2026-08-17T00:00:00Z
- Atlanta, GA
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>Digital Content Specialist</p><p><strong>Location:</strong> Atlanta, GA</p><p> <strong>Work Arrangement:</strong> Hybrid</p><p> <strong>Employment Type:</strong> Contract</p><p>We are seeking a Digital Content Specialist to support the creation, management, and optimization of digital content across multiple channels.</p><p><strong>Responsibilities:</strong></p><ul><li>Create, edit, and publish digital content</li><li>Manage website and digital content updates</li><li>Coordinate content across marketing channels</li><li>Support SEO and content optimization initiatives</li><li>Maintain content libraries and digital assets</li><li>Collaborate with marketing, creative, and digital teams</li><li>Ensure content is accurate, timely, and aligned with brand standards</li></ul><p><br></p>
- 2026-08-14T00:00:00Z