We are looking for a dedicated Call Center Representative to join our team in Detroit, Michigan. This role involves assisting customers with scheduling COVID-19 vaccine appointments and providing accurate information in a meticulous and empathetic manner. As a long-term contract position, it offers an opportunity to make a meaningful impact while honing your customer service skills.<br><br>Responsibilities:<br>• Assist callers in scheduling appointments for COVID-19 vaccinations, ensuring accuracy and efficiency.<br>• Provide clear and accurate information to customers regarding appointment processes and guidelines.<br>• Maintain strict confidentiality of customer data and sensitive information.<br>• Offer feedback to management regarding service challenges or customer concerns.<br>• Conduct outbound follow-up calls to customers as assigned to ensure satisfaction and resolution.<br>• Accurately input customer data and appointment details into the system.<br>• Stay updated on current policies and procedures to provide the most reliable assistance.<br>• Collaborate with team members to ensure seamless customer service delivery.
We are looking for a dedicated Call Center Representative to join our team in Detroit, Michigan. In this role, you will provide exceptional customer service by assisting callers with scheduling COVID-19 vaccine appointments and offering accurate information. This is a long-term contract position, ideal for someone who excels in communication and data entry.<br><br>Responsibilities:<br>• Assist callers with scheduling their COVID-19 vaccine appointments in a detail-oriented and efficient manner.<br>• Provide accurate and detailed information to customers regarding appointment procedures.<br>• Maintain confidentiality of all customer data and sensitive information.<br>• Offer timely feedback to management regarding any service issues or customer concerns.<br>• Conduct outbound follow-up calls to customers as assigned.<br>• Ensure all interactions are documented accurately for record-keeping purposes.<br>• Continuously strive to improve service quality and customer satisfaction.<br>• Collaborate with team members to address and resolve customer inquiries effectively.
We are looking for a dedicated Call Center Representative to join our team in Detroit, Michigan. In this long-term contract role, you will play a vital part in assisting customers with scheduling appointments and providing accurate information. This position requires excellent communication skills, attention to detail, and a commitment to maintaining confidentiality.<br><br>Responsibilities:<br>• Assist callers in scheduling appointments for COVID-19 vaccines, ensuring a seamless process.<br>• Provide clear and accurate information to customers regarding appointment procedures.<br>• Maintain confidentiality of all customer data and information at all times.<br>• Deliver timely feedback to management regarding service issues or customer concerns.<br>• Conduct outbound follow-up calls to customers as assigned.<br>• Accurately input data into systems while ensuring all information is properly recorded.
We are looking for a dedicated Call Center Representative to join our team in Detroit, Michigan. In this long-term contract role, you will be responsible for delivering exceptional customer service while assisting callers with scheduling COVID-19 vaccine appointments and providing accurate information. This position requires strong communication skills, attention to detail, and a commitment to maintaining confidentiality.<br><br>Responsibilities:<br>• Assist callers in scheduling appointments for COVID-19 vaccinations, ensuring a smooth and efficient process.<br>• Provide accurate and timely information to customers regarding appointment availability and procedures.<br>• Uphold strict confidentiality standards when handling customer data and sensitive information.<br>• Offer constructive feedback to management regarding service issues or customer concerns.<br>• Conduct outbound follow-up calls with customers as assigned to ensure their needs are met.<br>• Maintain accurate records of interactions and appointments through precise data entry.
We are looking for a Call Center Representative to join our team in Detroit, Michigan. In this role, you will assist customers with scheduling COVID-19 vaccine appointments and provide accurate information in a detail-oriented and courteous manner. This is a long-term contract position offering a chance to make a meaningful impact while supporting public health initiatives.<br><br>Responsibilities:<br>• Assist callers in scheduling appointments for COVID-19 vaccinations, ensuring a seamless and positive experience.<br>• Provide accurate and timely information to customers regarding appointment availability and procedures.<br>• Maintain confidentiality of customer data and sensitive information at all times.<br>• Communicate customer concerns or service issues to management promptly for resolution.<br>• Conduct outbound follow-up calls to customers as assigned, ensuring needs are met effectively.<br>• Accurately enter and update customer information within the system to maintain data integrity.<br>• Collaborate with team members to ensure consistent service delivery and adherence to protocols.
<p>Our client is hiring experienced <strong>Customer Service Representatives</strong> in a contract to hire capacity to support our <strong>Texas-based Call Center</strong> operations. This role focuses on assisting members enrolled in <strong>Texas Medicaid programs</strong>, including <strong>STAR, CHIP</strong>, and <strong>Home Health Care Services (HHCS)</strong>. If you have <strong>1+ years of healthcare call center experience</strong> and are passionate about helping families navigate their healthcare benefits and <strong>are a Texas resident</strong>, we want to hear from you!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle inbound calls from members, providers, and caregivers regarding <strong>Texas Medicaid</strong> benefits, claims, authorizations, and provider details.</li><li>Provide accurate information on <strong>STAR, CHIP</strong>, and <strong>HHCS</strong> services.</li><li>Assist with pre-authorizations and explain coverage details.</li><li>Document all interactions in the system with accuracy and professionalism.</li><li>Resolve member concerns with empathy and efficiency.</li><li>Stay current on Texas Medicaid updates and Dell Children’s policies.</li><li>Maintain HIPAA compliance and patient confidentiality.</li></ul><p><br></p><p><strong>Qualifications:</strong></p><p>✅ <strong>Required:</strong></p><ul><li><strong>Minimum 1 year of healthcare call center experience</strong>, preferably with <strong>Texas Medicaid</strong>.</li><li>Must be a <strong>Texas resident</strong>.</li><li>Familiarity with <strong>Texas Medicaid</strong>, STAR, CHIP, and HHCS.</li><li>Strong understanding of medical terminology, CPT/HCPCS codes, and diagnosis codes.</li><li>Excellent verbal and written communication skills.</li><li>Ability to manage high call volumes and navigate stressful situations calmly.</li><li>Proficient in computer systems and call tracking tools.</li></ul><p>✅ <strong>Preferred:</strong></p><ul><li>Associate’s Degree or equivalent healthcare-related education.</li><li>Experience working with Dell Children’s or similar pediatric healthcare systems.</li><li>Bilingual (English/Spanish) is a plus.</li></ul><p><br></p><p><strong>Work Environment:</strong></p><ul><li><strong>Remote-first</strong> role with occasional in-office meetings or training sessions.</li><li>Standard business hours: <strong>8 AM–5 PM CST</strong>, Monday through Friday.</li></ul><p><br></p><p><strong>Apply today</strong> to join a compassionate team making a difference in the lives of Texas families!</p><p><br></p><p><br></p>
Seeking a Business Analyst. This onsite position will be responsible for financial reporting and analysis including sales reporting, budgets, forecasts, and variance analysis. The ideal candidate will have experience with detailed modeling and ability to prepare complex analysis working with large data sets. The financial analyst will primarily support the accounting and finance department but may also work on projects across the organization.<br><br><br>Duties/Responsibilities:<br><br>Drive financial results through data analysis<br>Develop and maintain detailed financial models and reports<br>Develops automated reporting and forecasting tools for more efficient use of data<br>Weekly, monthly, and annual reporting requirements <br>Performs ad-hoc reporting and other related duties as assigned<br>Performs other duties and responsibilities as assigned by manager<br>Qualifications<br>Required Skills/Abilities: <br><br>Advanced skills in Microsoft Office Suite including, but not limited to, Excel and Access<br>Strong analytical, critical thinking and problem-solving skills<br>Ability to keep yourself organized, prioritize duties and meet deadlines<br>Ability to consider multiple data sources and draw relevant conclusions<br>Ability to notice inconsistencies and errors in data and work product<br>Data mining and scrubbing<br>Roll-up sleeves, can do mentality<br> Adjusts quickly to changing priorities and conditions<br>Function independently and require limited day-to-day supervision<br>Excellent interpersonal and communication skills with the ability to interact with all levels of the<br><br>Education and Experience:<br><br>Bachelor's degree in Accounting, Finance, IT or other related data centric/analytical degree<br>3-5 years' experience as financial analyst or business analyst preferred but not required<br>Experience in an environment with 100,000+ transactions per month<br>Experience in SQL<br>Physical Requirements: <br><br>Prolonged periods of sitting at a desk and working on a computer.<br>Must be able to lift 15 pounds at times.<br>Add or subtract as needed
We are looking for a skilled Business Analyst to join our team in Southfield, Michigan. In this role, you will leverage your analytical expertise to drive data-driven decision-making and enhance business operations. You will collaborate with cross-functional teams to identify opportunities for improvement and translate business needs into actionable solutions.<br><br>Responsibilities:<br>• Develop and refine queries to extract, manipulate, and analyze data from multiple databases.<br>• Design and maintain dashboards and reports to provide insights and support strategic business initiatives.<br>• Collaborate with stakeholders to gather and document requirements, ensuring alignment with technical specifications.<br>• Analyze data to identify trends, patterns, and opportunities for process improvements.<br>• Ensure the accuracy and consistency of data across various reporting systems.<br>• Document workflows, processes, and business rules to support organizational understanding.<br>• Support efforts related to data migration, integration, and validation.<br>• Conduct gap analysis to identify discrepancies between current and desired business states.<br>• Work within Agile Scrum teams to deliver solutions efficiently and effectively.
<p>We are looking for a dedicated and detail-oriented Customer Service Representative to join our remote team in Troy, Michigan. In this role, you will provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a seamless experience with healthcare-related matters. This is a Contract-to-Permanent position where you will have the opportunity to grow within the organization based on your performance. If you live in Michigan there is a 1 day per month obligation for in-office. </p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries regarding medical benefits, claim statuses, and pre-authorizations in a prompt and courteous manner.</p><p>• Utilize internal systems to track and document customer interactions and resolutions.</p><p>• Stay informed about updates to healthcare plans and communicate changes effectively to customers.</p><p>• Provide accurate information to customers about healthcare provider networks and outstanding payments.</p><p>• Troubleshoot and resolve issues efficiently while maintaining a detail-oriented demeanor.</p><p>• Follow up on unresolved customer concerns to ensure complete satisfaction.</p><p>• Escalate complex issues to management when necessary for further resolution.</p><p>• Adhere to company policies, including HIPAA regulations, to maintain confidentiality and compliance.</p><p>• Occasionally work on-site as required while primarily operating in a remote capacity.</p><p>• Collaborate with team members to meet service targets and improve processes.</p>
We are looking for an experienced IT Product Maximo Specialist to join our team in Detroit, Michigan. In this role, you will oversee the configuration, maintenance, and optimization of Maximo systems to ensure smooth operations and compliance. Your expertise will be instrumental in troubleshooting issues, enhancing system functionality, and supporting end-users with technical challenges.<br><br>Responsibilities:<br>• Collaborate with vendors to coordinate regular system patches, upgrades, and testing.<br>• Manage user roles, security groups, and access controls to ensure compliance and support audit requirements.<br>• Identify opportunities to improve operational efficiencies by leveraging Maximo functionalities.<br>• Stay updated on software capabilities, industry trends, and best practices to enhance system performance.<br>• Assist with data analysis, reporting needs, and change management processes.<br>• Provide responsive technical support to end-users facing IT or Maximo-related challenges.<br>• Debug and resolve production issues, escalating complex problems to developers or support teams when necessary.<br>• Create and maintain documentation for system configurations, procedures, and troubleshooting guides.<br>• Configure Maximo modules, workflows, and security settings to align with business requirements.<br>• Evaluate and recommend new technologies to enhance business processes centered on the Maximo platform.
We are looking for a Systems Engineer to join our team in Southfield, Michigan. In this role, you will design, implement, and maintain various IT systems, ensuring their reliability, scalability, and security. This position will require a proactive approach to problem-solving and collaboration to support organizational goals.<br><br>Responsibilities:<br>• Design, install, and configure hardware, software, and networking systems to align with organizational requirements.<br>• Monitor and maintain IT systems to ensure optimal performance, availability, and compliance with security policies.<br>• Diagnose and resolve technical issues, providing timely support to users and team members.<br>• Develop and implement automation solutions to streamline operations and enhance system integration.<br>• Participate in the planning, deployment, and maintenance of cloud-based infrastructure to support scalability.<br>• Create and maintain detailed documentation of system architecture, configurations, and operational procedures.<br>• Collaborate with cybersecurity teams to ensure systems are secure and meet regulatory compliance standards.<br>• Manage and optimize Active Directory and other directory services for seamless user and resource management.<br>• Work with backup and recovery technologies to safeguard critical data and ensure business continuity.<br>• Support and manage Microsoft Azure services, including Azure Active Directory, Azure Sentinel, and Azure SQL Database.
We are looking for a skilled Cost Accountant to join a dynamic manufacturing team in Wixom, Michigan. This Contract-to-permanent position offers the opportunity to utilize your expertise in cost accounting to drive financial accuracy and operational efficiency. Ideal candidates are analytical, detail-oriented, and experienced in manufacturing environments.<br><br>Responsibilities:<br>• Analyze production costs to uncover trends and identify areas for financial improvement.<br>• Reconcile financial data with the general ledger to ensure accuracy and compliance.<br>• Support fixed asset management processes, ensuring proper documentation and reporting.<br>• Evaluate production variances and assess their impact on cost structures and profitability.<br>• Prepare monthly reports detailing customer profitability and product line performance.<br>• Generate profit center and cost center reports to monitor organizational financial health.<br>• Collaborate in the development and review of annual budgets, ensuring alignment with company objectives.<br>• Compare budget forecasts to actual results, reporting on variances and providing actionable insights.<br>• Monitor overhead expenditures and recommend strategies for cost optimization.<br>• Maintain and update accounting and costing views within the material master system, ensuring data integrity.
<p><strong>Technical Accounting Senior – Global Acquisition Accounting</strong></p><p> Our client, a publicly traded service company, is seeking an experienced and driven <strong>Technical Accounting Senior</strong> to focus on global acquisition accounting and support. This role plays a critical part in the organization’s growth strategy, providing technical accounting expertise during mergers and acquisitions, leading due diligence efforts, and ensuring seamless integration into corporate policies and reporting. Reporting to the Senior Manager of Technical Accounting and Reporting, this position offers significant exposure to senior leadership and cross-functional global teams.</p><p><strong>Key Responsibilities</strong></p><ul><li>Lead accounting for acquisitions, including purchase price allocations, fair value assessments, and preparation of opening balance sheets.</li><li>Draft technical accounting whitepapers and perform journal entries and reconciliations related to new acquisitions.</li><li>Partner with external valuation specialists to complete tangible and intangible asset valuations in line with U.S. GAAP.</li><li>Ensure acquired entities are integrated into corporate reporting and internal controls, aligning with SOX and company policies.</li><li>Collaborate with financial reporting teams on acquisition-related disclosures and external audit requests.</li><li>Oversee post-acquisition adjustments and assist in goodwill impairment testing.</li><li>Partner with global legal, finance, tax, and treasury teams to ensure accurate and timely transaction support.</li><li>Contribute to special projects involving mergers, divestitures, and other technical accounting initiatives.</li></ul><p>If you have questions or would like more information, please call Jeff Sokolowski at (248)365-6131, For immediate and confidential consideration please apply today. </p>
Seeking an Office Assistant in the Whitmore Lake, MI area. This role is fully onsite and designed to provide permanent front desk coverage. Hours are M-F 9:00 am - 5:00 pm with a half hour lunch, unless set schedule agreed otherwise. Pay up to $18/hr. <br><br>Description: <br>A Receptionist/Office Assistant position is available for a busy, fast paced office. <br>Must have knowledge/skills in some of the following areas: <br>• Answering Phone and directing calls - please phone manners a must<br>• Microsoft office, including EXCEL <br>• Spreadsheets <br>• Data entry and Number calculations <br>• Number calculations <br>• Clerical work on QuickBooks (experience not necessary but welcome) <br>• Filing <br>• Ordering lunch <br>• Making copies <br>• Making phone payments to suppliers <br><br>Skills Preferred: <br>• Dependable <br>• Detail-oriented <br>• Adaptable <br>• Answer multi-line telephone <br>• Able to multitask <br>• Work well with others <br>• A self-starter <br>• Trustworthy
<p>POSITION SUMMARY</p><p>Position is responsible for conducting reimbursement billing activities related to various Federal, </p><p>State and local grants and contracts.</p><p>ESSENTIAL JOB DUTIES AND RESPONSIBILITIES</p><p>1 Track the schedule of reimbursement billing deadlines and submit billings according to </p><p>the schedule</p><p>2 Track expenses to assure all funds have been expended each year</p><p>3 Prepare reimbursement billings in accordance with the formats and content required by </p><p>each granting agency</p><p>4</p><p>Submit reimbursement billings and required support to appropriate contact at each </p><p>granting agency and maintain correspondence to ensure timely receipt of </p><p>reimbursement</p><p>5 Prepare and submit monthly financial reports required by granting agencies</p><p>6 Assist in preparation of new and all revisions of the grant budgets</p><p>7</p><p>Monitor budget-to-actual and work with Grant Administrator and program personnel to </p><p>formulate projections and budget amendments</p><p>8</p><p>Review contracts and awards to determine allowable costs, appropriate billing formats, </p><p>budget amendment requirements, and submittal deadlines.</p><p>9 Maintain appropriate documentation for each billing for each grant</p><p>10 Assist with annual audit activities</p><p>11 Participate in administrative staff meetings, agency committees, and other projects as </p><p>assigned</p><p>12 Adhere to Southwest Solutions policies and procedures</p><p>JOB TITLE: </p><p>Grants Billing Specialist</p><p>CLASSIFICATION: </p><p>Non-Union</p><p>CENTER OF EXCELLENCE & UNIT:</p><p>SWS - Finance</p><p>SUPERVISES:</p><p>No</p><p>REPORTS TO:</p><p>Grants Administrator</p><p>FLSA STATUS:</p><p>Non-Exempt</p><p>Creation Date: May 2017 Revision Date: March 2021</p><p>13 Adhere to Southwest Solutions code of ethics, and comply with local, state and federal </p><p>laws</p><p><br></p>
We are looking for a skilled Network Engineer to oversee the design, implementation, and maintenance of our organization's network infrastructure in Southfield, Michigan. This role is critical in ensuring the stability, security, and scalability of our IT systems while leveraging advanced technologies such as cloud computing and SD networking. The ideal candidate will bring expertise in network architecture, troubleshooting, and optimization to support seamless business operations.<br><br>Responsibilities:<br>• Design and implement scalable network solutions tailored to organizational needs.<br>• Monitor and maintain the performance, security, and reliability of network infrastructure.<br>• Troubleshoot and resolve complex network issues to minimize downtime and disruptions.<br>• Configure and manage Cisco routers, switches, and firewall technologies.<br>• Optimize network performance through data analysis and proactive adjustments.<br>• Collaborate with cross-functional teams to ensure seamless integration of network systems.<br>• Conduct regular backups and ensure disaster recovery protocols are in place.<br>• Stay updated on the latest networking trends and technologies to drive innovation.<br>• Document network configurations and processes for operational efficiency.<br>• Provide technical guidance and training to team members as needed.
• Prepare RFQs, obtain specifications or scope of work, solicit bids, and analyze quotes including coordination of supplier line-ups as needed for identified commodities<br>• Cost reduction according to Strategical Purchasing determinations<br>• Ensure purchasing of parts according to internal budget<br>• Prepare sourcing approval recommendations and documents for sourcing events. Develop vendor base.<br>• Interface with vendors and suppliers on pricing, lead time and terms of agreement<br>• Analyze spend for savings opportunities (internal and external)<br>• Maintain consistent communication with suppliers and internal customers to ensure timelines are met<br>• Lean and efficient processes to order necessary parts<br>• Interface between suppliers and engineering/operations/ to answer any questions Search for and assist in the development of new suppliers in accordance with the new supplier approval process.<br>• Maintain records pertaining to purchased items, cost history, and delivery patterns<br>• Resolves any blocked invoices and resolve discrepancies related to price or quantity differences.<br>• Identify opportunities to improve invoice process between supplier and Accounts Payable<br>• Participates in company initiatives and contributes to continuous improvement processes<br>• Perform other related duties as required
