We are looking for a Senior Help Desk Analyst to join our team in Dearborn, Michigan. This long-term contract position requires an individual who is both technically skilled and highly personable, as it involves regular interaction with end users and serves as the frontline for IT support. The ideal candidate will bring advanced technical expertise, a positive attitude, and the ability to work independently while upholding company policies.<br><br>Responsibilities:<br>• Provide comprehensive hardware and software support, ensuring a balanced focus on both areas.<br>• Utilize Smart Deploy imaging systems to manage device setups and configurations.<br>• Support and troubleshoot issues in an environment consisting of 40% Mac and 60% Windows operating systems.<br>• Handle technical concerns for 400–600 end users with efficiency and professionalism.<br>• Resolve service desk tickets promptly, maintaining excellent communication throughout the process.<br>• Collaborate with team members to optimize support workflows and ensure consistent service delivery.<br>• Adhere to company policies and standards while working independently with minimal supervision.<br>• Assist with Active Directory management and related administrative tasks.<br>• Maintain familiarity with Windows 10 to address common system issues.<br>• Provide basic troubleshooting for hardware, software, and network-related problems.
<p>We are looking for a dedicated Patient Access Specialist to join our team on a contract basis in Grosse Pointe Woods, MI. This role involves ensuring smooth patient registration processes while delivering exceptional customer service. The ideal candidate will excel in communication, organization, and clerical duties to support patient care operations effectively.</p><p><br></p><p>Responsibilities:</p><p>• Facilitate patient registration by collecting and verifying necessary information while ensuring accuracy.</p><p>• Provide exceptional customer service to patients, addressing inquiries and resolving issues promptly.</p><p>• Handle inbound and outbound calls related to scheduling, billing, and insurance matters.</p><p>• Assist patients in understanding medical coverage, deductibles, and copays.</p><p>• Perform receptionist duties, including greeting patients and managing front-desk operations.</p><p>• Maintain accurate documentation and manage clerical tasks to support clinical operations.</p><p>• Optimize scheduling procedures to ensure efficient flow of patient appointments.</p><p>• Collaborate with clinical teams to support trial operations and adhere to established protocols.</p><p>• Utilize computer systems effectively for labeling, documentation, and data entry.</p><p>• Conduct ad hoc financial tasks to assist patients with billing processes.</p>
We are looking for a detail-oriented and customer-focused Testing Center Administrator to join our team in Troy, Michigan. In this contract position, you will play a critical role in ensuring the smooth operation of the testing center by assisting test takers and maintaining a secure and well-managed environment. This role is perfect for someone with strong administrative skills and a passion for delivering excellent service.<br><br>Responsibilities:<br>• Welcome and check in test takers, ensuring proper identification and adherence to security protocols.<br>• Oversee the testing process by proctoring exams, monitoring test-takers, and reviewing camera footage as necessary.<br>• Collect and organize completed exams, ensuring proper handling and confidentiality.<br>• Provide assistance to test takers with any procedural or technical inquiries during their exams.<br>• Maintain accurate records of testing activities, including signatures, fingerprints, and other required documentation.<br>• Respond to inquiries and provide excellent customer service to test takers and staff.<br>• Ensure the testing center is clean, organized, and equipped with the necessary materials.<br>• Follow all established protocols to maintain a secure and well-managed testing environment.
We are looking for a skilled Business Analyst to join our team in Southfield, Michigan. In this role, you will leverage your analytical expertise to drive data-driven decision-making and enhance business operations. You will collaborate with cross-functional teams to identify opportunities for improvement and translate business needs into actionable solutions.<br><br>Responsibilities:<br>• Develop and refine queries to extract, manipulate, and analyze data from multiple databases.<br>• Design and maintain dashboards and reports to provide insights and support strategic business initiatives.<br>• Collaborate with stakeholders to gather and document requirements, ensuring alignment with technical specifications.<br>• Analyze data to identify trends, patterns, and opportunities for process improvements.<br>• Ensure the accuracy and consistency of data across various reporting systems.<br>• Document workflows, processes, and business rules to support organizational understanding.<br>• Support efforts related to data migration, integration, and validation.<br>• Conduct gap analysis to identify discrepancies between current and desired business states.<br>• Work within Agile Scrum teams to deliver solutions efficiently and effectively.
We are looking for a detail-oriented HR Coordinator to join our team in Ann Arbor, Michigan. This long-term contract position offers an exciting opportunity to support various human resources functions, including recruitment, compliance, and administrative tasks. The role combines office work with occasional remote flexibility, making it an excellent fit for a self-motivated individual eager to contribute to a dynamic environment.<br><br>Responsibilities:<br>• Post job openings across multiple platforms to attract candidates with relevant experience.<br>• Source and screen potential candidates to ensure they meet role-specific requirements.<br>• Coordinate and schedule interviews, ensuring seamless communication between candidates and hiring managers.<br>• Conduct pre-employment checks, including background verifications and compliance processes.<br>• Provide administrative support to the HR team and assist line managers with HR-related tasks.<br>• Maintain and update candidate tracking systems and personnel files to ensure accurate records.<br>• Assist with onboarding processes, ensuring new hires are integrated smoothly into the organization.<br>• Generate reports and support HR projects focused on automation and process improvements.
We are looking for a skilled IT Systems Engineer to join our team on a contract basis in Detroit, Michigan. In this role, you will be responsible for maintaining and enhancing enterprise technology environments, ensuring their performance, security, and reliability. This position offers an exciting opportunity to work across systems administration, endpoint management, and technical support, collaborating with both internal teams and external vendors.<br><br>Responsibilities:<br>• Manage and monitor installed systems, servers, and storage to ensure optimal performance and reliability.<br>• Configure, test, and maintain operating systems, enterprise applications, and virtualization platforms.<br>• Develop and implement robust backup, disaster recovery, and redundancy strategies.<br>• Create automation scripts to streamline processes and improve operational efficiency.<br>• Administer Windows endpoints and mobile devices using Microsoft Intune, including compliance policies and application deployments.<br>• Provide advanced technical support to resolve escalated issues and document solutions for future reference.<br>• Collaborate with network engineers and other IT team members to address connectivity and system-related challenges.<br>• Participate in technology upgrades, migrations, and new system implementations to support organizational goals.<br>• Monitor system and application performance, identifying and addressing areas for improvement.<br>• Ensure secure and standardized configurations across all devices within the organization.
We are looking for a Systems Engineer to join our team in Southfield, Michigan. In this role, you will design, implement, and maintain various IT systems, ensuring their reliability, scalability, and security. This position will require a proactive approach to problem-solving and collaboration to support organizational goals.<br><br>Responsibilities:<br>• Design, install, and configure hardware, software, and networking systems to align with organizational requirements.<br>• Monitor and maintain IT systems to ensure optimal performance, availability, and compliance with security policies.<br>• Diagnose and resolve technical issues, providing timely support to users and team members.<br>• Develop and implement automation solutions to streamline operations and enhance system integration.<br>• Participate in the planning, deployment, and maintenance of cloud-based infrastructure to support scalability.<br>• Create and maintain detailed documentation of system architecture, configurations, and operational procedures.<br>• Collaborate with cybersecurity teams to ensure systems are secure and meet regulatory compliance standards.<br>• Manage and optimize Active Directory and other directory services for seamless user and resource management.<br>• Work with backup and recovery technologies to safeguard critical data and ensure business continuity.<br>• Support and manage Microsoft Azure services, including Azure Active Directory, Azure Sentinel, and Azure SQL Database.
Seeking an Office Assistant in the Whitmore Lake, MI area. This role is fully onsite and designed to provide permanent front desk coverage. Hours are M-F 9:00 am - 5:00 pm with a half hour lunch, unless set schedule agreed otherwise. Pay up to $18/hr. <br><br>Description: <br>A Receptionist/Office Assistant position is available for a busy, fast paced office. <br>Must have knowledge/skills in some of the following areas: <br>• Answering Phone and directing calls - please phone manners a must<br>• Microsoft office, including EXCEL <br>• Spreadsheets <br>• Data entry and Number calculations <br>• Number calculations <br>• Clerical work on QuickBooks (experience not necessary but welcome) <br>• Filing <br>• Ordering lunch <br>• Making copies <br>• Making phone payments to suppliers <br><br>Skills Preferred: <br>• Dependable <br>• Detail-oriented <br>• Adaptable <br>• Answer multi-line telephone <br>• Able to multitask <br>• Work well with others <br>• A self-starter <br>• Trustworthy
<p>We are looking for a meticulous and empathetic <strong>Patient Access Specialist</strong> to join our team in Rochester, Michigan. In the <strong>Patient Access Specialist</strong> role, you will serve as the first point of contact for patients, ensuring their registration and access processes are handled efficiently and compassionately. The <strong>Patient Access Specialist</strong> is a contract position, providing an excellent opportunity to contribute towards patient care while developing your attention to detail.</p><p><br></p><p>Responsibilities:</p><p>· Serve as the first point of contact for patients via phone or in person.</p><p>· Manage a high volume of incoming calls efficiently and professionally.</p><p>· Schedule patient visits and procedures for multiple hospitals and outpatient centers, adhering to departmental protocols.</p><p>· Respond to patient inquiries and direct them to the appropriate department or location.</p><p>· Maintain ongoing communication with clinical staff regarding real-time patient status.</p><p>· Collaborate with medical staff to optimize scheduling efficiency and effectiveness.</p><p>· Navigate multiple technology systems to complete scheduling and registration tasks.</p><p>· Collect and accurately enter demographic, clinical, billing, and insurance information.</p><p>· Provide patient education on preparation and instructions for scheduled procedures.</p><p>· Inform patients of potential co-pays and deductibles due at the time of service.</p>
We are looking for a skilled Network Engineer to oversee the design, implementation, and maintenance of our organization's network infrastructure in Southfield, Michigan. This role is critical in ensuring the stability, security, and scalability of our IT systems while leveraging advanced technologies such as cloud computing and SD networking. The ideal candidate will bring expertise in network architecture, troubleshooting, and optimization to support seamless business operations.<br><br>Responsibilities:<br>• Design and implement scalable network solutions tailored to organizational needs.<br>• Monitor and maintain the performance, security, and reliability of network infrastructure.<br>• Troubleshoot and resolve complex network issues to minimize downtime and disruptions.<br>• Configure and manage Cisco routers, switches, and firewall technologies.<br>• Optimize network performance through data analysis and proactive adjustments.<br>• Collaborate with cross-functional teams to ensure seamless integration of network systems.<br>• Conduct regular backups and ensure disaster recovery protocols are in place.<br>• Stay updated on the latest networking trends and technologies to drive innovation.<br>• Document network configurations and processes for operational efficiency.<br>• Provide technical guidance and training to team members as needed.
