<p>Robert Half has an opening for a Product Technical Support with a client here in Clearwater, FL.</p><p>This is a full-time position, with a 90-day onboarding period before converting to a permanent/salaried employee.</p><p>This is a fully on-site position in their Clearwater office. $21-24/hr depending on experience. **There is also an opportunity to earn a 3-10% annual bonus.</p><p>Interviews are actively being scheduled - Apply NOW!</p><p><br></p><p>Summary:</p><p>We are looking for a dedicated In-Bound Technical Product Support Specialist to join our team in Clearwater, Florida. This role focuses on providing exceptional technical assistance to customers while ensuring high levels of satisfaction and efficiency. Candidates will have the opportunity to apply their mechanical, electrical, and troubleshooting expertise in a dynamic healthcare-related environment.</p><p><br></p><p>Responsibilities:</p><ul><li>Respond to customer inquiries to diagnose and resolve technical issues efficiently</li><li>Utilize mechanical and electrical knowledge, including tools like voltmeters, to identify and solve equipment problems</li><li>Deliver exceptional customer service by de-escalating challenging situations and maintaining professionalism</li><li>Collaborate with team members to ensure seamless communication and problem resolution</li><li>Develop and maintain comprehensive documentation for technical processes and training purposes</li><li>Adapt to new technologies and procedures while continuously enhancing technical skills</li><li>Demonstrate reliability and consistency in handling customer support tasks</li><li>Provide accurate troubleshooting guidance and solutions over the phone in a call center environment</li><li>Assist with repairs and maintenance of mechanical equipment as needed</li><li>Uphold high standards of teamwork and a positive attitude in all interactions</li></ul>
We are looking for a skilled Product Technical Support Analyst to join our team in Clearwater, Florida, on a Contract to permanent basis. In this role, you will provide top-tier technical support to customers, leveraging your mechanical and electrical expertise to ensure smooth operation and satisfaction. This position offers the opportunity to work in a healthcare-focused environment, addressing challenging technical issues while delivering exceptional service.<br><br>Responsibilities:<br>• Address customer inquiries to diagnose and resolve technical problems effectively.<br>• Apply mechanical and electrical knowledge, including the use of diagnostic tools like voltmeters, to troubleshoot equipment issues.<br>• Maintain professionalism and deliver outstanding customer service, even in high-pressure situations.<br>• Collaborate with team members to share insights and ensure efficient problem-solving.<br>• Create and update detailed documentation for technical procedures and training purposes.<br>• Stay updated on emerging technologies and incorporate them into daily work processes.<br>• Assist in the repair and maintenance of mechanical equipment as required.<br>• Ensure consistent and reliable handling of customer support tasks.<br>• Foster teamwork and a positive work environment through clear communication and collaboration.
