<p>The CRM Data Clean-up and Data Entry Specialist plays a critical role in maintaining the integrity and accuracy of customer relationship management (CRM) data. This position ensures that applicant and lead data is complete, accurate, and properly integrated across systems. The role requires strong attention to detail, problem-solving skills, and the ability to manage large volumes of data efficiently. You will collaborate with internal teams to troubleshoot issues, execute data correction processes, and support integrations that enhance the customer journey.</p><p><br></p><p><strong>Responsibilities</strong></p><p>· Provide technical support to department users of the CRM system.</p><p>· Troubleshoot issues related to applicant records and applications, delivering timely solutions.</p><p>· Consult with enterprise and admissions staff on CRM integrations.</p><p>· Review reports to confirm applications are moving through integrations successfully.</p><p>· Identify missing data in applications, update records manually or via bulk uploads, and ensure proper system flow.</p><p>· Perform weekly manual reporting and data management for non-integrated areas.</p><p>· Merge duplicate person accounts and bulk update applicant lead accounts for data correction.</p><p>· Execute semi-automated processes to update subsidiary data in secondary systems.</p>
Our client seeks a CRM Data Clean-up and Data Entry Specialist to play a critical role in maintaining the integrity and accuracy of their customer relationship management (CRM) data. The successful candidate will ensure all applicant and lead data is complete, accurate, and properly integrated across business systems. This role requires strong attention to detail, excellent problem-solving skills, and the capacity to manage large volumes of data efficiently. You will support internal teams by troubleshooting issues, executing data correction processes, and assisting with key integrations that enhance the customer journey.<br><br>Responsibilities:<br><br>Provide technical support to department users of the CRM system<br>Troubleshoot issues related to applicant records and applications, ensuring timely solutions<br>Consult with enterprise and admissions staff on CRM integrations<br>Review reports to confirm applications are processing successfully through integrations<br>Identify missing data in applications, updating records manually and via bulk uploads, and ensure proper system flow<br>Perform weekly manual reporting and data management for non-integrated areas<br>Merge duplicate person accounts and bulk update applicant/lead accounts for data correction<br>Execute semi-automated processes to update subsidiary data in secondary systems<br>Required Qualifications:<br><br>2+ years of experience in data entry, CRM management, or a related role<br>Associate’s or Bachelor’s degree preferred, ideally in Business, IT, or a related field<br>Strong data analysis and accuracy skills; high attention to detail and precision<br>Ability to manage disparate data sources effectively<br>Fast and accurate data entry capabilities<br>Familiarity with compliance and data privacy standards<br>Problem-solving aptitude; basic programming or database query skills a plus<br>Adaptability in a dynamic environment; ability to follow detailed instructions and processes<br>Strong organizational and time management skills<br>Preferred Qualifications:<br><br>Experience with higher education admissions processes and CRM systems<br>Knowledge of student applicant journey mapping<br>Schedule & Work Arrangement:<br><br>Part-time: 6 hours per day, Monday–Friday<br>Hybrid work model (combination of in-office and remote days)
<p>We are looking for a driven and organized Collections Specialist to join our team client's teams in the Creve Coeur area. This hybrid position allows for one day of remote work and focuses on managing accounts receivable processes to ensure prompt resolution of outstanding balances. The ideal candidate will bring expertise in credit and collections while demonstrating a proactive approach to client communications and data accuracy.</p><p><br></p><p>Responsibilities:</p><p> • Proactively follow up on outstanding payments, ensuring timely collection and accurate allocation.</p><p> • Conduct collection and reporting activities in alignment with established deadlines.</p><p> • Perform account reconciliations and resolve discrepancies promptly.</p><p> • Process and submit credit card transactions.</p><p> • Monitor customer accounts for non-payments, delayed payments, and irregular activity.</p><p> • Investigate and resolve customer inquiries in a professional and timely manner.</p><p> • Coordinate recovery efforts, initiating collection activities based on weekly and monthly aging reports.</p><p> • Engage with customers via phone, email, mail, and in-person meetings to facilitate payment and resolve issues.</p><p> • Build and maintain strong customer relationships by understanding payment habits and business needs.</p><p> • Provide support with month-end closing procedures.</p><p> • Undertake additional tasks as assigned to support department goals.</p><p><br></p><p> </p>
