<p>We are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis in Minnetonka, Minnesota. In this role, you will provide exceptional technical support to clients, ensuring prompt and accurate resolution of issues while maintaining a high level of attention to detail. This position is ideal for an individual with a passion for technology and a commitment to delivering outstanding customer service.</p><p><br></p><p>Responsibilities:</p><p>• Monitor and respond to incoming tickets and alerts using the ServiceNow system.</p><p>• Record detailed and accurate information on all client interactions and resolutions.</p><p>• Update and manage tickets in alignment with Service Level Agreements.</p><p>• Follow established processes for incident, problem, change, and knowledge management.</p><p>• Identify complex issues and escalate them to the appropriate teams.</p><p>• Accurately document the impact on customers, resolution steps, and ticket priorities.</p><p>• Conduct incident recovery and performance monitoring while maintaining precise data.</p><p>• Provide after-hours technical support, including nights and weekends, as needed.</p><p>• Collaborate effectively with team members, partners, and internal staff to resolve issues.</p><p>• Consistently deliver quality customer interactions with a focus on precision and care.</p><p><br></p><p>Please submit resume to sally.lander@roberthalf(.com) or contact Sally directly at 612.249.0254.</p>
<p>We are looking for a skilled Desktop Support Technician to provide technical assistance and support to employees. This position requires a hands-on individual who can deliver exceptional IT services while maintaining detailed records and resolving technical issues efficiently. The ideal candidate will have a strong commitment to continuous improvement and fostering a collaborative work environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide comprehensive IT desktop support to employees and customers, ensuring timely and effective resolution of technical issues.</p><p>• Respond to incoming support calls, manage the call queue, and maintain high standards of customer service.</p><p>• Utilize a ticket management system to track, update, and resolve service requests in accordance with organizational guidelines.</p><p>• Maintain accurate equipment records by updating asset tags and ensuring proper documentation.</p><p>• Share technical expertise to support improvement initiatives and enhance IT processes.</p><p>• Deliver services related to onboarding, role changes, and offboarding for employees.</p><p>• Identify opportunities to improve IT procedures, share best practices, and update documentation accordingly.</p><p>• Promote a positive workplace culture by demonstrating accountability, collaboration, and a commitment to diversity and inclusion.</p><p>• Collaborate with team members to drive continuous improvement and creative problem-solving.</p><p>• Ensure compliance with service level agreements and organizational standards in all aspects of technical support.</p>
<p>The IT Manager will be responsible for leading the strategic and operational direction of the organization's information technology functions. This position focuses on aligning IT resources to support and improve critical business operations, fostering the implementation of advanced and secure technologies such as AI and automation, and developing long-term strategies that drive growth, optimize efficiency, and strengthen competitive positioning.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Lead the organization's IT strategies, ensuring alignment with overall business goals.</li><li>Oversee the development and implementation of innovative and secure technologies, focusing on automation and AI applications.</li><li>Define and execute long-term plans to optimize the organization's IT infrastructure.</li><li>Drive project planning and execution for technology-related initiatives.</li><li>Lead, manage, and mentor IT teams at various levels.</li><li>Support customization and development of software applications tailored to business needs.</li><li>Improve system reliability, security, and performance through data-driven analytical approaches.</li><li>Collaborate effectively with internal teams and external vendors to meet organizational objectives.</li></ul><p><br></p>
<p>We are looking for an experienced ERP Integration Manager to lead and oversee integration efforts for Epicor systems and external platforms. In this role, you will play a key part in designing, developing, and maintaining seamless data exchange solutions to support business operations and technology initiatives. </p><p><br></p><p>Responsibilities:</p><p>• Develop and implement integration solutions for Epicor ERP systems and external platforms, ensuring smooth data exchange using RESTful APIs and structured formats.</p><p>• Collaborate with business and IT teams to gather requirements, define technical specifications, and create scalable integration strategies.</p><p>• Utilize tools like Epicor APIs and custom code to synchronize real-time or batch-based data across various systems.</p><p>• Maintain and support customizations, workflows, and extension logic within Epicor to optimize data connectivity.</p><p>• Prepare thorough documentation, perform debugging, and implement error-handling processes for integration projects.</p><p>• Assist with the migration of business units to Epicor by aligning integration points and business processes.</p><p>• Provide technical guidance and training to internal teams on Epicor APIs, integration techniques, and data architecture.</p><p>• Monitor and troubleshoot integration systems to ensure reliability and performance.</p><p>• Contribute to cross-functional IT initiatives and support enterprise-wide integration strategies.</p>
