<p>We’re looking for an experienced IT professional to join our team as a Senior IT Support Specialist. This role is ideal for someone who enjoys solving complex technical problems, improving IT processes, and serving as a technical mentor to others. You’ll handle advanced support issues, lead small technology initiatives, and help shape decisions around tools, systems, and best practices.</p><p><br></p><p><strong>What you’ll do</strong> </p><p> Serve as the primary escalation point for challenging technical issues and perform deep‑dive troubleshooting across hardware, software, networks, and cloud services</p><p>• Lead or support technology projects such as device rollouts, system upgrades, network improvements, or new tool implementations</p><p>• Provide technical guidance and coaching to junior and mid‑level team members, helping strengthen documentation, workflows, and troubleshooting standards</p><p>• Monitor and optimize IT systems, including endpoints, network equipment, productivity tools, and device management platforms</p><p>• Work with outside vendors to resolve complex issues, coordinate repair or replacement needs, and evaluate potential new solutions</p><p>• Identify recurring technical problems and recommend improvements to reduce future incidents</p><p>• Support security practices by ensuring devices, users, and systems stay compliant with organizational standards</p>
<p>We are seeking a skilled and proactive Mid-Level Salesforce Administrator to support and enhance our Salesforce environment. This role is ideal for someone with solid hands-on experience who can balance day-to-day support with small-scale builds and configuration tasks. The ideal candidate will be comfortable gathering requirements, asking business analyst-style questions, and translating business needs into effective Salesforce solutions.</p><p><br></p><ul><li>Provide daily support for Salesforce users, including troubleshooting and resolving external-facing Cases.</li><li>Administer and configure Experience Cloud and Service Cloud, including portals, dashboards, and bots.</li><li>Manage user lifecycle tasks: setup, deactivation, role/profile assignments, and permission sets.</li><li>Maintain and build custom fields, page layouts, record types, Lightning pages, and picklists.</li><li>Create and optimize Reports and Dashboards to support business insights.</li><li>Design and implement Salesforce Flows and other automation tools to streamline processes.</li><li>Handle smaller configuration requests and enhancements with minimal supervision.</li><li>Collaborate with stakeholders to gather requirements and translate them into technical solutions.</li><li>Ensure thorough documentation of configurations, processes, and user guides.</li><li>Monitor system performance and recommend improvements.</li><li>Support multiple Salesforce instances and assist with upgrades and enhancements.</li><li>Track work and collaborate on tasks using Azure DevOps or similar tools.</li><li>Respond to general Salesforce-related questions and provide guidance to users.</li></ul><p><br></p>
