<p>We are in the service industry, located in New Jersey and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform.</p><p><br></p><p>Responsibilities:</p><p>• Handle technical support tickets, with a focus on product-related concerns.</p><p>• Deliver high-quality product support to customers, addressing inquiries related to our platform.</p><p>• Utilize SQL queries to delve into customer data and investigate issues.</p><p>• Aid customers in understanding product features, best practices, and technical configurations.</p><p>• Collaborate with the development team to identify, escalate, and rectify software bugs.</p><p>• Work hand-in-hand with product managers, engineers, and customers to elevate the user experience.</p><p>• Develop and upkeep support documentation to streamline troubleshooting processes.</p><p>• Contribute to improving the platform by providing valuable feedback from customers.</p>
<p>We are looking for a dedicated Hardware Analyst to join our team in New Jersey. The ideal candidate will be responsible for managing hardware inventory, performing quality checks, and ensuring operational efficiency in a manufacturing environment. This role requires a detail-oriented individual with the ability to follow technical documentation and perform repetitive tasks with precision.</p><p><br></p><p>Responsibilities:</p><p>• Receive and organize incoming stock according to established work instructions.</p><p>• Review pick sheets to determine required parts and retrieve them accurately.</p><p>• Interpret and utilize technical documents such as diagrams, assembly drawings, and test procedures.</p><p>• Operate tools to assemble or repair hardware components and products.</p><p>• Identify and address defective items following quality control procedures.</p><p>• Troubleshoot and resolve issues promptly using effective problem-solving techniques.</p><p>• Perform repetitive tasks while maintaining focus, whether seated or standing for extended periods.</p><p>• Prepare finished products for shipping or storage by packaging, weighing, and labeling appropriately.</p><p>• Ensure the workspace remains clean, organized, and safe at all times.</p><p>• Lift and handle objects weighing up to 50 pounds as needed.</p>
<p><strong>Job Overview Summary:</strong></p><p><br></p><p>Experienced IT Support Specialist (Tier 2/3) with a strong background supporting fast-paced manufacturing environments. Skilled in diagnosing complex technical issues, managing enterprise systems, and ensuring reliable network and application performance across production and corporate settings. Proficient in Windows Server/AD, M365 administration, ERP and MES support, and manufacturing hardware/software troubleshooting including production floor systems, barcode scanners, printers, PLC-connected devices, and industrial workstations.</p><p><br></p><p><strong>Job Responsibilities:</strong></p><p><br></p><ul><li>Provide advanced technical support for escalated end-user issues, including hardware, software, and peripheral troubleshooting.</li><li>Set up and configure desktops, laptops, mobile devices, monitors, printers, and other office technology.</li><li>Manage onboarding, offboarding, and equipment lifecycle tracking and reporting.</li><li>Diagnose and resolve intermediate network, server (e.g., Active Directory, DHCP, DNS), and Wi-Fi problems; coordinate with internal senior technical resources and external Managed Service Providers (MSPs) for complex issues.</li><li>Actively troubleshoot, resolve, and participate in projects related to intermediate Wi-Fi, server, and network issues, working in close collaboration with the senior internal team or external Managed Service Providers (MSPs).</li><li>Perform onsite installations and upgrades of operating systems, applications, and security patches.</li><li>Manage user accounts in Active Directory, Microsoft 365, and other systems; handle access requests, MFA support, and onboarding/offboarding tasks.</li><li>Respond to and resolve support tickets in the ITSM platform; ensure accurate documentation and timely follow-up.</li><li>Maintain and track IT assets; update inventory records and manage warranty returns or repairs.</li><li>Support audiovisual systems and video conferencing tools in meeting spaces.</li><li>Conduct preventive maintenance on local IT infrastructure to avoid service disruptions.</li><li>Act as a liaison between end users and senior internal IT teams/MSPs, ensuring clear communication and prompt issue resolution for escalated and intermediate technical issues.</li><li>Participate in and contribute to IT projects including deployments, office moves, system migrations, and infrastructure upgrades (network, server, Wi-Fi).</li><li>Remote Support: Provide advanced technical support via phone, email, chat, or remote session.</li><li>Manage, maintain, and troubleshoot the organization's Voice over IP (VoIP) phone system, including user provisioning, call flow configurations, and endpoint support.</li><li>Contribute to team growth by assisting in training and mentoring staff to improve performance, increase customer satisfaction, and drive efficiencies.</li><li>Proactively identify, document, and implement improvements to IT processes, documentation (e.g., knowledge base), and infrastructure to enhance efficiency, reliability, and security</li></ul>
<p>A growing company in Garden City is seeking a EDI Specialist to join their team on a temporary to permanent basis. This is a great mixed role for someone who likes having variety in their day. You’ll split your time between EDI/portal work and basic Accounts Payable, with a stable schedule and strong conversion potential. </p><p><br></p><p>What you’ll be doing</p><p><br></p><ul><li>70% EDI / Portal Support (Large Companies like Walmart etc.)</li><li>Monitor and manage EDI transactions (orders, invoices, acknowledgements)</li><li>Troubleshoot exceptions, mismatches, and workflow issues</li><li>Coordinate with internal teams and customers/vendors to keep orders flowing smoothly</li><li>30% Accounts Payable</li><li>Enter and code invoices</li><li>Support approvals and invoice tracking</li><li>General AP processing and organization</li></ul><p><br></p><p><br></p>
<p>We are looking for an experienced hands-on IT Manager to oversee and enhance our company's technology operations in Fairfield County, Connecticut. This role requires a dynamic leader who can manage IT infrastructure and drive innovative solutions to meet business goals. The ideal candidate will have a strong technical background, proven leadership skills, and a commitment to optimizing IT processes.</p><p><br></p><p>Responsibilities:</p><p>• Direct daily IT operations to ensure optimal performance and reliability of systems and networks.</p><p>• Supervise and guide a team of IT professionals, fostering growth and accountability.</p><p>• Design and implement IT policies and procedures that align with organizational objectives.</p><p>• Lead cybersecurity initiatives, ensuring compliance with regulations and mitigating risks.</p><p>• Manage backup and recovery processes to maintain data integrity and business continuity.</p><p>• Coordinate vendor relationships, including contract management and service-level agreements.</p><p>• Plan and execute IT projects such as system upgrades, technology migrations, and implementations.</p><p>• Monitor IT performance metrics and report key findings to stakeholders.</p><p>• Ensure the company’s IT infrastructure remains scalable, secure, and efficient.</p><p>• Advocate for innovative technologies to enhance business processes and outcomes.</p>
<p>As a Software Delivery Manager, you will manage software implementation projects, ensuring they adhere to deadlines and meet client requirements. You will work closely with business analysts and developers, handling client change requests and adjustments to project configurations.</p><p><br></p><p>Responsibilities:</p><p>• Manage and oversee software implementation projects, ensuring they are completed within set timelines.</p><p>• Handle detail-oriented interactions with clients, including addressing changes and managing pushbacks.</p><p>• Collaborate closely with business analysts and developers to align project milestones and deliverables.</p><p>• Oversee configuration changes as per client requests and ensure they are implemented accurately.</p><p>• Leverage your knowledge of Android Development, Atlassian Jira, Backend Development, C++, and Cloud Technologies to manage software projects effectively.</p><p>• Utilize AB Testing techniques to optimize software performance and ensure client satisfaction.</p><p>• Implement Agile Scrum methodologies to streamline project management processes.</p><p>• Oversee API Development and Deployments, ensuring they align with project objectives and client needs.</p><p>• Leverage your skills in Engineering to troubleshoot issues and optimize software performance.</p>
<p>We are looking for a dedicated Technical Support Specialist. This role involves providing exceptional support to customers while managing technical cases from start to finish. You will play a key role in ensuring seamless communication, documentation, and collaboration across departments to achieve efficient problem resolution.</p><p><br></p><p>Responsibilities:</p><p>• Manage technical cases from initiation to closure, ensuring timely and accurate resolution.</p><p>• Maintain clear and attentive communication with customers throughout the support process.</p><p>• Document all activities, testing outcomes, and resolutions with attention to detail.</p><p>• Provide assistance to internal teams in quality assurance, testing, and tracking hardware and software issues.</p><p>• Troubleshoot software-related technical issues as your expertise develops.</p><p>• Identify and address process inefficiencies, proposing improvements to streamline workflows.</p><p>• Collaborate effectively with engineering, logistics, and sales teams to resolve complex issues.</p><p>• Utilize tracking systems to monitor progress and ensure all cases are updated promptly.</p>
Project Scheduler Overview We are seeking a highly skilled Project Scheduler who thrives in a dynamic environment, enjoys variety, and is motivated by opportunities for professional growth. This role supports large information technology projects for an Investor-Owned Utility headquartered in New Jersey. The Project Scheduler is responsible for creating, maintaining, updating, and analyzing person-hour and cost-loaded project schedules in Primavera P6. This position ensures that all scheduling requirements, governance standards, and reporting expectations are met across assigned programs and projects. This role requires strong critical thinking, the ability to support multiple workstreams, and a focus on delivering reliable cost and schedule estimates to help projects achieve goals on time and within budget. The scheduler will also provide forward‑looking reporting and insights to project leadership and stakeholders. <br> Location: Princeton, NJ (Hybrid) Candidates are preferred to be within commuting distance and able to work onsite 3 days per week. Remote candidates may be considered if they can travel onsite 3 days every other week. <br> Responsibilities Build and maintain detailed project schedules using Primavera P6 Perform schedule analyses, including performance reviews and trend evaluation Manage scheduling and dependencies across assigned SAP workstreams within a major modernization program Participate in scheduling audits and quality reviews Integrate cost- and resource-loaded data into schedules in alignment with project governance Partner with Project Managers and Project Leads to gather updates and adjust schedule parameters Collaborate with stakeholders at both project and program levels to ensure alignment Create and maintain scheduling databases, templates, and archives for historical, proposed, and active schedules Work with Project Managers, Financial Analysts, and vendors to forecast project financials based on actual schedule performance Advise leadership on optimal use of scheduling codes, templates, and reporting structures Provide forward-looking schedule analysis to support decision-making Identify schedule risks, delays, and issues; recommend recovery or mitigation strategies Establish, maintain, and report schedule baselines and current status Communicate impacts to milestones, critical path, and overall program timelines Support Estimate-to-Complete (ETC) preparation Provide earned value management (EVM) support Conduct critical path reviews and schedule quality assessments Highlight schedule risks and areas needing management attention Attend project meetings, capture meeting notes, and track action items Adhere to the client’s Project Scheduler Standards and scheduling processes
<p>This leadership role is responsible for overseeing a Data Analytics & Reporting team focused on collecting, aggregating, analyzing, and trending data—primarily from pharmacy systems—to support data-driven programs and service solutions. The Director will collaborate with IT and executive leadership to implement and streamline processes, mentor team members, and ensure alignment between data insights and strategic business goals.</p><p><br></p>
About the Role:<br>We’re looking for a Senior Software Developer to help design, build, and enhance our insurance applications. You’ll work closely with architects, business analysts, and QA teams to deliver high-quality, scalable solutions that support our core insurance operations. This is a hands-on role where you’ll be coding, integrating systems, and troubleshooting complex issues.<br><br>Key Responsibilities:<br><br>Develop, customize, and maintain applications in Guidewire (PolicyCenter, BillingCenter, ClaimCenter).<br><br>Build and support solutions using .NET (C#) or Java, depending on project needs.<br><br>Design and implement integrations with internal and external systems (APIs, web services, data feeds).<br><br>Collaborate with architects and business teams to ensure solutions meet functional and technical requirements.<br><br>Troubleshoot, debug, and optimize performance of applications.<br><br>Participate in code reviews and provide mentorship to junior developers.<br><br>Contribute to continuous improvement efforts, including CI/CD pipelines and automation.<br><br>Qualifications:<br><br>5+ years of experience in software development with .NET (C#) or Java.<br><br>Hands-on experience with Guidewire development (GOSU, configuration, integration, or conversion) preferred.<br><br>Strong knowledge of REST/SOAP APIs, JSON/XML, and middleware integrations.<br><br>Experience in the insurance industry or other highly regulated environments is a plus.<br><br>Solid understanding of SDLC, Agile practices, and version control (Git, SVN).<br><br>Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent work experience).<br><br>Nice to Have:<br><br>Guidewire certification (Developer/Integration).<br><br>Familiarity with cloud environments (Azure, AWS, GCP).<br><br>Experience with DevOps practices, CI/CD pipelines, and containerization (Docker, Kubernetes).<br><br>What We Offer:<br><br>Competitive salary and benefits package.<br><br>Opportunity to work on large-scale insurance technology projects.<br><br>Collaborative team environment with detail oriented growth opportunities.
We are looking for a skilled Database Technology Manager to lead and oversee data management and analytics initiatives. This role requires a balance of technical expertise and leadership to drive innovation and ensure data-driven decision-making across the organization. Based in New York, New York, you will play a critical role in managing advanced database technologies and fostering collaboration between technical and business teams.<br><br>Responsibilities:<br>• Lead the development and implementation of advanced database solutions to meet organizational goals.<br>• Manage and optimize data analytics tools, including Tableau and Microsoft SQL Server, to ensure seamless operations.<br>• Collaborate with cross-functional teams to gather requirements and deliver actionable insights through data visualization.<br>• Provide mentorship and training to team members on data analytics tools and methodologies.<br>• Develop and maintain data governance standards to ensure data security and compliance.<br>• Oversee the creation of compelling visual narratives to communicate data insights effectively to stakeholders.<br>• Drive innovation by identifying opportunities for process improvements and new data solutions.<br>• Stay updated on the latest advancements in database technologies and data science to apply best practices.<br>• Support the design and maintenance of data pipelines and engineering systems.<br>• Collaborate on Agile-based projects to ensure timely and efficient delivery of data-related initiatives.
We are looking for an experienced IT Manager to oversee governance, risk, and compliance initiatives within our technology environment. This role involves ensuring adherence to regulatory, audit, and contractual requirements while identifying and managing potential risks. The ideal candidate will have a strong background in IT controls and disaster recovery plans.<br><br>Responsibilities:<br>• Develop and implement IT governance frameworks and risk management strategies to align with organizational and regulatory requirements.<br>• Collaborate with leaders across the enterprise to communicate risk management plans effectively.<br>• Conduct risk assessments, threat analyses, and vulnerability studies to identify and mitigate potential issues.<br>• Monitor compliance with IT audit standards and contractual obligations.<br>• Lead disaster recovery planning and ensure systems are restored promptly following service interruptions or declared disasters.<br>• Coordinate impact assessments to evaluate potential risks and their effects on organizational operations.<br>• Establish and oversee controls to maintain security and minimize vulnerabilities.<br>• Provide guidance on contracting strategies to ensure compliance with IT regulatory standards.<br>• Promote best practices in IT risk management and governance across all departments.<br>• Prepare detailed reports and documentation related to IT compliance and risk management activities.
