We are looking for a skilled PC Technician to join our team in Rocky Hill, Connecticut. This contract-to-permanent position offers an excellent opportunity to utilize your technical expertise and customer service skills in a dynamic environment. The ideal candidate will demonstrate strong communication abilities, attention to detail, and a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to PC hardware and software configurations.<br>• Provide effective troubleshooting support for Office applications, including Word, Excel, PowerPoint, Outlook, Visio, and SharePoint.<br>• Manage help desk email and IT ticket tracking systems to ensure timely resolution of user requests.<br>• Collaborate with team members and hospital staff to address computing infrastructure challenges efficiently.<br>• Utilize knowledge of network topology and protocols to support basic network operations.<br>• Ensure accurate documentation of technical issues and solutions for future reference.<br>• Deliver excellent customer service by clearly communicating with both technical and non-technical users.<br>• Prioritize and manage multiple tasks and projects to meet deadlines effectively.<br>• Install, configure, and maintain PC hardware, ensuring optimal performance.<br>• Provide guidance and training to users on system functionalities as needed.
