We are looking for an experienced Help Desk Analyst I to join our team in New Britain, Connecticut. In this role, you will provide technical support and guidance to users across various departments, ensuring prompt resolution of hardware and software issues while maintaining excellent customer service. This is a contract position with the potential to become permanent, offering a great opportunity to showcase your skills and grow within the organization.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to hardware, software, and networks.<br>• Research and utilize available resources to address user questions effectively.<br>• Provide users with recommendations and guidance to resolve technical challenges.<br>• Log all interactions and resolutions in the ticketing system to maintain accurate records.<br>• Escalate urgent matters and redirect issues to appropriate teams when necessary.<br>• Conduct follow-ups to confirm successful resolution of reported problems.<br>• Stay informed about system updates, changes, and new information.<br>• Assist in updating training manuals for new or modified software and hardware.<br>• Train users on the proper use of computer systems and applications as needed.<br>• Monitor and troubleshoot user computer performance and support Mitel Cloud systems.
We are looking for a dedicated Help Desk Analyst to provide essential IT support in Westborough, Massachusetts. This onsite role involves assisting with fundamental technical tasks and user support, making it an excellent opportunity for individuals eager to contribute to an IT department. This is a long-term contract position requiring part-time availability for approximately 24 hours per week.<br><br>Responsibilities:<br>• Set up user hardware and ensure proper configuration.<br>• Process returns and maintain accurate records.<br>• Provide hands-on support for onsite users, troubleshooting basic IT issues.<br>• Diagnose and resolve printer and office computer problems.<br>• Perform minor server room tasks, such as rebooting terminal servers.<br>• Create tickets for advanced issues requiring escalation.<br>• Assist with resolving small-scale technical challenges to support daily operations.
<p>Are you passionate about delivering exceptional service and ready to take the next step in your career with a reputable financial institution? We are partnering with a leading bank in Pittsfield, MA, to find a dedicated Customer Service Representative for a contract-to-permanent opportunity.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the first point of contact by responding promptly and professionally to inbound calls from both internal and external customers.</li><li>Answer questions on a wide range of banking topics including bill payment, online banking, deposit and loan rates, products, and services.</li><li>Address issues related to Online Banking, ATM/Debit Cards, perform PIN resets, assist with e-Statement and check order requests.</li><li>Gather customer information and file electronic funds transfer (EFT) complaints in accordance with compliance procedures.</li><li>Diligently resolve customer issues, provide ongoing support, and escalate difficult cases to the appropriate party.</li><li>Prepare clear, professional customer correspondence as needed.</li><li>Complete customer account documentation, ensuring compliance with all bank policies and procedures.</li><li>Stay current with all products, services, laws, regulations, and internal procedures.</li><li>Support and participate in bank initiatives and sales campaigns, identifying and cross-selling appropriate services.</li><li>Assist and mentor new team members as needed.</li><li>Operate with the highest ethical standards, ensuring compliance with all applicable banking laws and regulations.</li></ul><p><br></p>
<p><strong>Full Charge Bookkeeper (WITH MANAGEMENT!)- Permanent Position</strong></p><p> 📍 <em>Waterbury, CT</em> | 🕓 <em>Full-Time, Onsite</em></p><p><br></p><p><strong>About the Company:</strong></p><p> Join a well-established company in the automotive industry that’s in growth mode and values teamwork, integrity, and excellence. Our client offers a supportive environment, great benefits, and opportunities for professional development.</p><p><br></p><p><strong>Position Overview:</strong></p><p> Our client is seeking an experienced <strong>Full Charge Bookkeeper </strong>to oversee all aspects of accounting and office operations. The ideal candidate will have a strong background in the <strong>automotive industry</strong>, proven leadership experience, and the ability to handle month-end close and financial reporting with precision.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage full-cycle accounting, including A/R, A/P, bank reconciliations, and general ledger entries</li><li>Prepare month-end and year-end financial statements and reports</li><li>Oversee and streamline office operations and administrative staff</li><li>Collaborate with management on budgets, forecasts, and process improvements</li><li>Ensure compliance with accounting standards and company policies</li><li>Support audits and financial reviews as needed</li></ul><p><strong>Qualifications:</strong></p><ul><li>5+ years of accounting experience (automotive industry experience <strong>required</strong>)</li><li>Strong knowledge of month-end close and financial reporting</li><li>Proficiency in accounting software and Excel</li><li>Excellent technical and analytical skills</li><li>Leadership and team management experience</li><li>Strong organizational and communication skills</li></ul><p><strong>Benefits:</strong></p><ul><li>Competitive salary- depending on experience!</li><li>Health and retirement plans</li><li>Paid time off (PTO)</li><li>Opportunities for growth and advancement</li></ul><p><br></p><p><strong>Ready to join a growing company where your skills make an impact? Please apply today to Daniele.Zavarella@roberthalf com!</strong></p>
<p>We are looking for an experienced Tax Senior to join our team in Fitchburg, Massachusetts. In this role, you will prepare tax filings for various entities while providing expert guidance to clients on financial organization and compliance. This position offers an opportunity to work both independently and collaboratively to ensure accurate and timely tax preparation.</p><p><br></p><p>Responsibilities:</p><p>• Prepare detailed and accurate tax returns for corporations, partnerships, and individuals, ensuring compliance with applicable regulations.</p><p>• Guide clients in organizing their financial records to streamline the tax filing process.</p><p>• Collaborate with colleagues to address bookkeeping challenges and evaluate complex tax issues.</p><p>• Deliver precise and compliant tax filings with minimal supervision.</p><p>• Utilize tax software tools, including UltraTax, to enhance efficiency and accuracy.</p><p>• Stay informed on the latest tax laws and regulations to provide up-to-date advice.</p><p>• Assist in analyzing financial data to identify key insights for tax optimization.</p><p>• Communicate effectively with clients to address their questions and concerns regarding tax matters.</p><p>• Contribute to team discussions to improve processes and resolve technical challenges.</p>
