Position Overview:<br>The Senior Desktop Support Specialist is responsible for the daily management of the IT Helpdesk, resolving system and network issues, and working on enterprise projects as assigned. This is a forward-facing position with direct contact with staff and vendors.<br><br>Essential Duties and Responsibilities: <br>• Manage MOC helpdesk system. Dispatch tickets to various IT staff contingent on the level of identified issue; ensure resolution and proper documentation for all tickets. The position will respond to level 2 and level 3 support requests.<br>• Manage user accounts in a Windows active directory hybrid environment. Establish new users with appropriate permissions and SSO applications. Remove users as necessary.<br>• Work with user departments to maintain file structure and data within a 365 Sharepoint/OneDrive environment<br>• Work with Vendors to resolve system and network issues<br>• Install and troubleshoot computer software, including Microsoft Operating Systems, MS Office, Citrix, VPN, and Adobe, etc. Perform updates as necessary.<br>• Install and troubleshoot computer hardware (desktops, laptops, printers and related peripherals) on site and remote. Ensure hardware is ready for new hires.<br>• Work with IT Head to ensure the user systems (laptops) are managed and replaced in line with agency standards<br>• Maintain documentation on hardware and software configuration, network configuration, and computer inventory<br>• Maintain software solutions and hardware driver updates from vendors<br>• Perform client support of MOC desktop applications<br>• Manage the MOC Door Access Control and Video systems at over 20 locations<br>• Manage cell phone and tablet provisioning along with the MDM solution<br>• Manage print server to optimize copier use throughout the agency<br>• Understanding of the OSI model and its application in troubleshooting<br>• Perform other related duties as assigned<br><br>Required Qualifications and Skills: <br>• Associate degree or higher in computer science or related field<br>• Minimum 2 years of experience<br>• Demonstrated strong working knowledge of desktop and laptop hardware, applications and networking components<br>• Expert knowledge of Windows OS and advanced knowledge of Office suites<br>• Experience troubleshooting desktop issues (Windows, Microsoft Outlook, Microsoft Office, browsers, printing, etc.) and providing remote IT assistance via phone and remote support tools.<br>• Ability to prioritize tasks and manage competing demands<br>• Excellent customer service, organizational, oral and written communication skills<br>• Must be a self-motivated team player and have a willingness to learn and teach<br>• Certificate for: COMPTIA+, Network+, Microsoft Azure or experience with SharePoint and OneDrive in Microsoft 365, experience With Kaseya and IT Glue are a plus
<p>Content Specialist with 3-5+ years of relevant experience needed for a full-time, fully onsite position with our client in Western Massachusetts. Salary is 65-75K with some flex to 80K for the right skillset and experience. Must have B2B experience and ideally B2B services experience. Must be skilled in Google Analytics and have experience using a CRM. Looking for someone who understands value propositions and being able to tell an organization’s story.</p><p><strong> </strong></p><p>The Content Specialist supports the development and execution of marketing strategies and campaigns to increase brand visibility and promote organizational services. This role focuses on product positioning, campaign management, sales enablement, and storytelling to drive engagement and business outcomes. This position is ideal for a creative and organized marketer with strong communication and analytical abilities, who thrives in a fast-paced, collaborative environment.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Product Positioning:</strong> Craft effective product messaging and marketing collateral, including launch plans and promotional materials, to appeal to target audiences.</li><li><strong>Campaign Management:</strong> Plan and execute marketing campaigns based on competitor analysis and market trends, ensuring timely delivery and cross-team alignment.</li><li><strong>Sales Enablement:</strong> Maintain and update sales tools such as presentations and sales kits, empowering the sales team to communicate product benefits effectively.</li><li><strong>Storytelling:</strong> Collaborate with internal teams to understand and articulate value propositions, creating engaging materials that reflect customer needs and preferences.</li><li><strong>Performance Analysis:</strong> Monitor campaign performance, analyze data, and use insights to optimize strategies and improve outcomes. Provide timely performance reports.</li><li><strong>Trade Shows & Events:</strong> Support sales initiatives by promoting and participating in events, trade shows, and user meetings.</li></ul><p> </p>
We are looking for an experienced Operational Technology Support specialist to join our team in Lee, Massachusetts. This Contract-to-Permanent position requires someone with a strong background in hardware analysis and compliance within manufacturing environments. The ideal candidate will play a crucial role in ensuring operational efficiency, regulatory adherence, and continuous improvement across production processes.<br><br>Responsibilities:<br>• Investigate and resolve customer complaints related to manufacturing activities to ensure quality standards are met.<br>• Monitor and manage departmental quality management system records, including tracking due and overdue items.<br>• Communicate the status of quality documentation to production management on a regular basis.<br>• Manage alarm systems in manufacturing areas to support operational compliance.<br>• Support internal, customer, and regulatory audits by preparing and providing necessary documentation.<br>• Collaborate with cross-functional teams to ensure manufacturing practices align with regulatory and internal standards.<br>• Assist in developing training materials and facilitating training sessions to maintain compliance and improve operational knowledge.<br>• Generate and present departmental performance statistics to production management, ensuring alignment with business objectives.<br>• Conduct assessments of production line utilization and equipment efficiency to drive capacity planning.<br>• Lead continuous improvement initiatives within manufacturing processes to enhance operational performance.
We are looking for a skilled Help Desk Analyst I to join our team on a contract basis in Lee, Massachusetts. This role involves providing technical support and troubleshooting assistance across a range of platforms, including Android, Microsoft, and Apple devices. If you are passionate about resolving IT challenges and delivering excellent customer service, we encourage you to apply.<br><br>Responsibilities:<br>• Provide timely and effective technical support for issues related to Android devices, Microsoft systems, and Apple technologies.<br>• Assist users in troubleshooting hardware and software problems on Mac computers and other computer equipment.<br>• Configure and manage Active Directory settings to ensure proper user access and security.<br>• Deploy updates, patches, and configurations across various systems and devices.<br>• Maintain and support Cisco and Citrix technologies, ensuring seamless operation.<br>• Collaborate with team members to address complex IT challenges and implement solutions.<br>• Document and track all support requests to ensure accurate reporting and follow-up.<br>• Conduct regular system checks and preventative maintenance to minimize downtime.<br>• Offer guidance and training to users on best practices for utilizing IT resources.<br>• Support configuration management processes to optimize system performance and reliability.
<p>We are seeking an experienced Senior Specialist, Marketing Strategy with 7+ years of experience for a fully remote position with our client on the East Coast. Must have experience in the insurance or financial services industries. Must be able to work East Coast hours. Must have experience with Salesforce, CRM platforms, Excel, and Tableau. Salary is up to 95K with some flex depending on experience and qualifications.</p><p> </p><p>The Senior Specialist, Marketing Strategy is responsible for developing and executing strategies that engage financial professionals and consumers, driving revenue growth and enhancing brand positioning. This cross-functional role involves collaboration across marketing, research, program development, and product innovation to create impactful initiatives tailored to target audiences.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Develop and implement integrated strategies, programs, and tools to engage financial professionals and consumers and drive measurable growth.</li><li>Utilize advisor and consumer research to inform segmentation strategies and create tailored experiences that enhance engagement.</li><li>Collaborate with teams to develop solutions for financial professionals, including business cases, impact measurement, and promotional strategies.</li><li>Design and execute national events targeting financial professionals in partnership with the Convening team.</li><li>Identify new business opportunities and partnerships aligned with organizational objectives.</li><li>Optimize content gating strategies for revenue generation and track performance metrics.</li><li>Support advisor and consumer sub-committees to ensure alignment with strategic goals and member needs.</li></ul><p><br></p>
Job Summary<br>The Cloud Automation Engineer will implement, monitor, and continually improve procedures and resource allocations to ensure professional, high quality technology support and services. Provide support and maintenance of cloud computing systems, both on-premises and with third parties, including assessing systems services to identify potential weakness and problems and refining deployment, backup, and integration scripts. <br> <br>Essential Functions<br>• Work on multiple projects to research, propose and implement strategies in the automation, migration and consolidation of complex distributed systems with both private and public on-premises and cloud infrastructures. This may entail converting or migrating physical servers to virtual machines on-premises or to cloud providers (e.g. Azure, AWS) as well as moving virtualized instances located on-premises into services provided by cloud vendors.<br>• Develop, implement, and manage containerized on-prem and cloud infrastructure solutions using Docker and Kubernetes, ensuring high availability, scalability, and security of applications deployed across multi-cloud and hybrid environments.<br>• Collaborate with cross-functional teams to integrate container orchestration into CI/CD pipelines and optimize deployment workflows by leveraging build and orchestration tools such as Jenkins and Terraform, enabling developers to seamlessly move code through an industry-standard, automated pipeline.<br>• Assist in the management of multiple database instances in support of various cloud applications.<br>• Implement changes in multiple environments from test or development to staging to production which may include automating various tasks in multiple environments.<br>• Respond to alerts and customer reported issues. Escalate or resolve problems as needed by exercising independent judgement and within established support practices. <br>Minimum Qualifications:<br>• Bachelor’s degree with 5 years related professional or Associate’s degree with 7 years related professional experience.<br>• 3 years providing Cloud orchestration and coding in a large complex environment.<br>• Knowledge and experience with system scripting using technologies such as Python and Bash.<br>• Knowledge and experience working with virtualization environments and tools such as VMWare.<br>• Experience with automation products, such as Jenkins, Terraform, Ansible or GIT.<br>• Knowledge and experience with industry standard cloud best-practices as they relate to deployment, provisioning, and pipelining.<br>• Experience in UNIX/Linux including TCP/IP and Basic Networking<br>• Excellent analytical and organizational skills to plan, recommend, implement, and monitor effective and efficient processes and to identify problems and implement solutions.<br>• Excellent interpersonal and communication skills.<br>• Ability to work independently with minimal guidance. <br> <br>Preferred Qualifications: <br>• Experience working in a large complex educational environment a plus.<br>• Experience and certification with AWS or Azure.<br>• Experience with database management systems such as MySQL, PostgreSQL, MS SQL Server. <br>• Experience with centralized automated configuration management and provisioning solutions for Linux systems such as RedHat Satellite, Puppet or Ansible.<br>• Experience working in a team-based environment and a proven history of implementing cross-departmental initiatives.
<p><strong>Technical Procurement Specialist </strong></p><p>Are you ready to take on a key leadership role within a dynamic and fast-growing organization in the aerospace manufacturing industry? The <strong>Technical Procurement Specialist</strong> is a newly created role offers the opportunity to shape procurement strategy, build supplier networks within the US, and play a pivotal role in supporting U.S.-based customers.</p><p><strong> </strong></p><p><strong>Position Overview:</strong></p><p> This role is ideal for someone who thrives in a technical, hands-on procurement environment, enjoys working in a small but impactful U.S.-based team, and values the opportunity to make significant contributions to a global organization. You’ll oversee all aspects of sourcing spare parts, components, and services for the U.S. market, serve as the primary procurement lead in North America, and collaborate closely with both the U.S. and international team in Europe. </p><p><strong> </strong></p><p><strong>Primary Responsibilities:</strong></p><ul><li>Develop and manage supplier relationships within the U.S. to source spare parts, specialized materials, and services.</li><li>Read and interpret technical drawings to evaluate products for sourcing domestically.</li><li>Build and implement an inventory management program to support local customers effectively.</li><li>Issue and manage purchase orders, negotiate pricing and lead times, and ensure supplier performance compliance.</li><li>Collaborate with cross-functional teams, including finance, engineering, and customer service.</li><li>Contribute to cost-reduction and efficiency-improvement initiatives while ensuring alignment with company policies and export/import regulations.</li></ul><p><strong> </strong></p><p><strong>Qualifications:</strong></p><ul><li>5+ years of applicable experience</li><li>Strong communication and negotiation skills, with the ability to interface effectively across all organizational levels and with international teams.</li><li>U.S. citizenship required.</li></ul><p><strong> </strong></p><p><strong>Preferred Skills:</strong></p><ul><li>Experience with SAP or similar ERP systems</li></ul><p><br></p><p><strong>Why You’ll Love This Role:</strong></p><ul><li>Be a <strong>key player</strong> in building out procurement operations for the U.S. market.</li><li>Opportunity to grow with a company experiencing rapid expansion- you will be leading your own team down the road </li><li>Exceptional benefits (platinum-level insurance plans, 401k with 6% match, holiday shutdown, and more).</li><li>Join a global team while enjoying the autonomy of a strategic leadership role locally.</li></ul><p><strong> </strong></p><p><strong>Please apply today or email your resume to Kelsey.Ryan@roberthalf(com)</strong></p>
<p>We are looking for a dedicated Desktop Engineer to join our team in Baltic, Connecticut. In this role, you will install, configure, and maintain VMware Horizon 8, and virtual servers, perform installation, upgrades, troubleshooting, and repairs on hardware and software related to virtual desktops, Windows servers, printers, and Cisco networks, and ensure the smooth operation of IT systems across multiple locations. This position requires a proactive individual who can effectively handle technical challenges and collaborate with diverse teams.</p>
<p><strong>Job Title: </strong> Accounting Manager</p><p><strong>Location: </strong> North Stonington, CT <em>(Primarily on-site; hybrid flexibility possible)</em></p><p><strong>Position Type:</strong> Full-Time, Permanent</p><p><strong>Recruiter Contact: </strong> Abby Harpp – abby.harpp@roberthalf</p><p><strong>Job Reference: </strong> AH0013296931</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage day-to-day accounting functions, including journal entries, reconciliations, and month-end close activities.</li><li>Prepare and support timely, accurate financial reporting for internal and corporate use.</li><li>Assist with inventory accounting, standard costing, and variance analysis.</li><li>Ensure adherence to accounting policies and internal controls.</li><li>Collaborate with operational teams and corporate finance to provide actionable financial insights.</li><li>Identify opportunities to streamline processes and enhance systems.</li></ul>
<p><strong>About the Company:</strong></p><p>Our client is a well-respected organization known for its commitment to customer satisfaction and excellence. They are seeking a <strong>Customer Service Representative</strong> who thrives in a fast-paced environment and is dedicated to providing outstanding service to clients, customers, or the general public. If you are passionate about helping others and have strong communication skills, this could be an excellent opportunity for you!</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Act as the first point of contact, providing exceptional customer support via phone, email, or live chat.</li><li>Resolve customer inquiries or complaints in a professional and empathetic manner.</li><li>Document customer interactions accurately within the company's CRM system.</li><li>Collaborate with team members to ensure a seamless customer experience.</li><li>Stay up to date with product, service, or company policies to address inquiries confidently.</li><li>Communicate customer feedback to the management team to improve services or address recurring challenges.</li></ul><p><br></p>
<p>We are seeking a dynamic and tech-savvy <strong>Administrative Assistant</strong> to join our team! This is an exciting opportunity to provide essential support across multiple departments while making a meaningful contribution to our organization’s daily operations and long-term goals. You will play a central role in ensuring a smoothly functioning workplace.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>As an <strong>Administrative Assistant</strong>, your key responsibilities will include:</p><ul><li>Performing general <strong>administrative duties</strong> such as filing, organizing records, and preparing reports.</li><li><strong>Email management</strong>: Monitoring, sorting, and responding to communications in a professional and timely manner.</li><li>Acting as a <strong>customer liaison</strong>: Directly engaging with customers to ensure a high level of satisfaction and addressing inquiries or follow-up needs.</li><li>Supporting <strong>marketing</strong> efforts and lead follow-up for organizational initiatives.</li><li>Assisting <strong>HR (Human Resources)</strong> with administrative tasks under the direction of Susan [insert last name or title].</li><li>Floating across multiple departments and being a resource wherever support is needed.</li></ul><p><br></p><p><strong>What We’re Looking For:</strong></p><p>We’re looking for a motivated, detail-oriented team player who thrives in a fast-paced environment. The <strong>ideal candidate</strong> should have:</p><p><strong>Top Skills (Hard):</strong></p><ol><li><strong>Administrative Experience:</strong> Proven experience performing administrative tasks.</li><li><strong>Office Experience:</strong> Experience working in an office environment with the ability to manage various responsibilities.</li><li><strong>Tech-Savvy Skillset:</strong> Proficient in navigating and utilizing the following tools:</li></ol><ul><li><strong>Google Suite</strong> (Docs, Sheets, Drive, etc.)</li><li><strong>Microsoft Suite</strong> (Word, Excel, Outlook, etc.)</li></ul><p><strong>Key Soft Skills:</strong></p><ul><li>Strong organizational and time-management skills.</li><li>Attention to detail and problem-solving ability.</li><li>Excellent communication and interpersonal skills.</li><li>Flexible and adaptable; able to float across departments and take on new challenges as needed.</li></ul><p><br></p>
