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6 results for Product Support Specialist in Springfield, MA

Customer Service Representative

Marlborough, CT
onsite
Temporary / Contract
18.14 - 20.16 USD / Hourly
Our client is seeking a Customer Service Representative to join their team and serve as a key point of contact for customers. This role is responsible for handling inquiries, resolving issues, processing requests, and ensuring a positive customer experience. The ideal candidate is professional, detail-oriented, and committed to delivering outstanding service in a fast-paced environment.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner</li><li>Resolve customer concerns, complaints, and service issues with empathy and efficiency</li><li>Process orders, returns, account updates, and other customer requests accurately</li><li>Maintain detailed and accurate customer records in CRM or other internal systems</li><li>Escalate complex issues to the appropriate department when needed</li><li>Provide product, service, and policy information to customers</li><li>Follow up on open issues to ensure timely resolution and customer satisfaction</li><li>Collaborate with internal teams to support service delivery and problem resolution</li><li>Meet performance goals related to response times, quality, and customer satisfaction</li><li>Assist with administrative or departmental support tasks as assigned</li></ul>Qualifications<ul><li>High school diploma or equivalent required; associate or bachelor’s degree preferred</li><li>1+ years of customer service, call center, or client support experience preferred</li><li>Strong verbal and written communication skills</li><li>Excellent problem-solving and conflict-resolution abilities</li><li>Ability to manage multiple tasks and work effectively in a fast-paced environment</li><li>Strong attention to detail and organizational skills</li><li>Proficiency with Microsoft Office and customer service or CRM systems</li><li>Positive attitude and a team-oriented approach</li></ul>Preferred Skills<ul><li>Experience in a high-volume customer service setting</li><li>Familiarity with CRM platforms and ticketing systems</li><li>Ability to remain calm and professional in challenging situations</li><li>Bilingual skills are a plus, depending on client needs</li></ul>
2026-04-21T19:43:44Z

Software Engineer II

Bloomfield, CT
remote
Temporary / Contract
52.00 - 56.00 USD / Hourly
We are looking for a Software Engineer will develop and maintain embedded software for commercial elevator products. This role requires strong hands‑on experience with embedded systems, real‑time software development, and close interaction with hardware. The successful candidate will work collaboratively within a team environment, remain open to guidance from senior team members, and contribute across the full software development lifecycle, from concept and design through validation and production.This position supports both legacy elevator control systems and new product development, requiring adaptability, technical depth, and a strong commitment to safety, quality, and continuous learning. Key Responsibilities:· Design, develop, and maintain embedded system software for commercial elevator control products.· Participate in all phases of the software development lifecycle, including concept development, design, implementation, validation, deployment, and production support.· Implement new software features and change requests using high‑level C/C++ for embedded elevator systems.· Coordinate project activities across multiple elevator control system components, including control boards and field tools.· Develop and execute unit and integration tests in an engineering lab environment using hardware simulators.· Document software requirements, design specifications, test procedures, and test results.· Perform regression testing in support of software releases and maintain existing control software through enhancements and feature expansion.· Manage configuration control and change management while troubleshooting field issues and delivering software solutions.· Adhere to established coding standards and actively promote peer code reviews to ensure high‑quality, maintainable software.· Develop a deep understanding of elevator control hardware, interfaces, and system interactions.· Collaborate with cross‑functional teams while maintaining alignment across the organization.· Comply with company standards, including the Otis Absolutes of Safety, Ethics, and Quality.
2026-04-20T20:48:42Z

Sr. Accountant

Marlborough, MA
onsite
Permanent / Full Time
85000.00 - 120000.00 USD / Yearly
We are looking for a Senior Accountant to join our team in Marlborough, Massachusetts. This role is an excellent opportunity for a highly skilled accounting expert with experience in real estate or property management. The ideal candidate will excel in financial reporting, compliance, and budgeting, while bringing advanced technical expertise to support portfolio management. For Immediate Interview please contact Victor Muller at 508 205 2136 Responsibilities:• Prepare detailed monthly, quarterly, and annual financial reports, including balance sheets and income statements.• Manage month-end closing activities, including complex journal entries, accruals, and comprehensive bank reconciliations.• Calculate and reconcile Common Area Maintenance (CAM) charges, taxes, and insurance recoveries for commercial tenants.• Support the development of annual property budgets and quarterly financial forecasts.• Analyze tenant leases to assess impacts on rent rolls, revenue recognition, and straight-line rent schedules.• Oversee cash flow management, accounts payable, accounts receivable, and cash receipts to ensure financial stability.• Collaborate with internal and external auditors by preparing audit schedules and providing necessary documentation.• Conduct variance analysis and provide actionable insights to stakeholders for informed decision-making.• Ensure compliance with accounting standards and regulations, maintaining accuracy in all financial processes and reports.
2026-03-20T18:38:57Z

Sr. Tax Associate

West Hartford, CT
onsite
Permanent / Full Time
120000.00 - 150000.00 USD / Yearly
POSITION: SR. TAX ASSOCIATE LOCATION: GREATER HARTFORD, CT RECRUITER CONTACT: KELLEIGH MARQUARD - Kelleigh.Marquard@Roberthalf Robert Half is partnering with a highly respected, privately held family office in the Greater Hartford area to identify a Senior Tax Associate to join their in-house tax team. This is a standout opportunity for an experienced tax professional—especially someone coming from public accounting—who wants better work-life balance without giving up compensation, complexity, or long-term growth. This organization manages a diversified investment portfolio with a strong presence in real estate and related operating entities. The culture is collaborative, stable, and relationship-driven, with low turnover and long-tenured employees. Why This Role Stands Out <ul><li>Transition out of public accounting while continuing to work on complex, interesting tax matters</li><li>Predictable schedule outside of a defined busy season</li><li>Competitive base salary ($125K–$150K) plus performance bonus</li><li>Strong benefits, including immediate 401(k) match</li><li>Visible role with direct exposure to senior tax leadership</li><li>Supportive, flexible environment with clear career runway</li></ul> What You’ll Be Doing <ul><li>Prepare and review federal, state, and local tax returns for partnerships, corporations, individuals, and trusts</li><li>Handle tax projections, estimates, and extensions</li><li>Support tax planning initiatives and special projects</li><li>Assist with tax notices, audits, and correspondence with taxing authorities</li><li>Conduct tax research and stay current on evolving tax regulations</li><li>Collaborate closely with senior tax leadership and internal stakeholders</li></ul> If you’re a tax professional who enjoys technical work but wants more balance, stability, and a long-term home, this role is well worth a confidential conversation. If you meet these requirements and are interested in this great opportunity, please email your resume in confidence to Kelleigh Marquard at Kelleigh.Marquard@roberthalf com. All inquiries are confidential. At Robert Half we never distribute your resume without your permission.
2026-03-30T21:13:49Z

Assistant Controller

Marlboro, MA
onsite
Permanent / Full Time
150000.00 - 175000.00 USD / Yearly
The Assistant Controller supports the Controller in managing daily accounting operations, ensuring accurate and timely financial reporting, and maintaining robust internal controls. In a large company manufacturing environment, this position leads the month-end close process, oversees cost accounting and inventory controls, and manages a team of accounting professionals. For Immediate interview please contact Victor Muller at 508 205 2136 Key Responsibilities· Financial Reporting & Close: Lead the month-end, quarterly, and annual closing processes, preparing consolidated financial statements in compliance with GAAP.· Manufacturing Accounting: Manage cost accounting functions, including standard cost development, variance analysis, and Bill of Materials (BOM) reconciliation.· Inventory Control: Monitor inventory valuation, reconcile inventory systems to the general ledger, and oversee physical count procedures.· Team Leadership: Supervise and mentor accounting staff (e.g., AP/AR specialists, senior accountants).· Internal Controls & Audit: Implement and maintain SOX-ready internal controls, and serve as a key contact for external auditors.· Analysis & Treasury: Perform detailed balance sheet reconciliations, support treasury functions (cash forecasting), and conduct ad-hoc cost-reduction analysis.· ERP Optimization: Drive continuous improvement of accounting processes and ensure integrity within the ERP system (e.g., NetSuite, SAP, Oracle). Reporting Structure· Reports to: Corporate Controller.
2026-04-14T18:13:45Z

Network Manager

Hartford, CT
onsite
Permanent / Full Time
140000.00 - 160000.00 USD / Yearly
We are looking for an experienced Network Manager to oversee the design, implementation, and maintenance of enterprise network systems in Hartford, Connecticut. This role requires a strong leader capable of managing a high-performing team of network engineers, architects, and vendors while ensuring optimal performance and security of the organization's network infrastructure. The ideal candidate will demonstrate expertise in network architecture and administration, coupled with excellent problem-solving and communication skills. Responsibilities: • Lead the design, execution, and management of network infrastructure, including data, voice, video, and firewall services. • Monitor system performance and utilization to ensure compliance and optimal functionality. • Collaborate with cybersecurity and IT teams to test, integrate, and deploy network systems. • Supervise firmware, hardware, and operating system upgrades while ensuring timely patch management. • Develop metrics to evaluate network performance and implement necessary improvements. • Oversee disaster recovery preparedness and ensure backup copies of all network components are up-to-date. • Manage regular testing of network redundancy and failover circuits to maintain reliability. • Negotiate contracts with vendors and ensure accurate documentation and specifications. • Assign staff resources to achieve project goals and monitor risks effectively. • Directly manage the network team, including hiring, training, and performance evaluations, while ensuring adherence to organizational policies.
2026-04-10T20:18:44Z