We are looking for a detail-oriented Data Entry Clerk to join our team in Pittsfield, Massachusetts. This role requires someone who excels in accuracy, organization, and efficiency while handling high volumes of information. As a Long-term Contract position, this opportunity offers stability and the potential for growth within a dynamic and supportive environment.<br><br>Responsibilities:<br>• Accurately input and update data into various systems and databases, ensuring consistent accuracy and attention to detail.<br>• Respond to inbound calls from customers, addressing inquiries related to bank accounts, payments, and online banking services.<br>• Assist customers with issues such as resetting online banking credentials, setting up e-statements, and processing check orders.<br>• Investigate and resolve customer complaints, escalating complex issues to the appropriate department when necessary.<br>• Compile and file reports related to unauthorized electronic activities on customer accounts.<br>• Cross-sell and refer banking products and services to customers to meet their needs and strengthen relationships.<br>• Maintain compliance with banking regulations, policies, and procedures to ensure ethical standards are upheld.<br>• Provide backup support to senior team members, assisting with the mentorship and training of new hires.<br>• Prepare correspondence and documentation to support customer resolutions and ensure smooth communication.<br>• Participate in bank initiatives and sales campaigns to promote services and drive engagement.
<p><strong>Job Title:</strong> Order Entry Clerk</p><p><strong>Location:</strong> Norwich, CT (Full-Time, Onsite)</p><p><strong>Pay Rate:</strong> $21–$24/hour</p><p><strong>Job Type:</strong> Permanent / Direct Hire</p><p><br></p><p><strong>Job Description:</strong></p><p>A growing company in the Norwich, CT area is seeking a detail-oriented <strong>Order Entry Clerk</strong> to join their team. This role is responsible for accurately entering and processing customer orders, maintaining data integrity, and supporting daily administrative operations within a fast-paced office environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Accurately enter and process customer orders into internal systems</li><li>Review orders for accuracy and completeness</li><li>Maintain and update customer and order records</li><li>Communicate with internal teams regarding order status and discrepancies</li><li>Perform general administrative and data entry tasks as needed</li><li>Ensure timely processing and documentation of orders</li></ul><p><strong>Qualifications:</strong></p><ul><li><strong>1+ year of data entry experience required</strong></li><li>Previous experience working in an <strong>office environment is required</strong></li><li>Strong computer and system skills (ERP or order management systems a plus)</li><li>Excellent attention to detail and accuracy</li><li>Ability to manage multiple tasks in a fast-paced environment</li><li>Strong communication and organizational skills</li></ul><p><br></p><p><br></p><p>Interested candidates should submit their resume to:</p><p>Daniele.zavarella@roberthalf(com)</p>