<p>Looking for a Chief Marketing Office (CMO) with 8+ years of marketing and advertising leadership experience for a full-time, fully onsite position with our client in Western Massachusetts. Must have 3+ years of experience leading inbound marketing strategy, 1+ years of HubSpot implementation experience, and familiarity with Salesforce, WordPress, and WooCommerce. This is a fully onsite position with a salary range of 125-133K. Relocation package available.</p><p><br></p><p>Ideal candidate will come from a B2B education or publishing organization.</p><p> </p><p>The Chief Marketing Officer (CMO) drives strategic and tactical leadership for all marketing and advertising efforts, overseeing multi-channel campaigns to meet and exceed revenue and performance targets. Reporting to the CEO, the CMO partners with the executive team to design, execute, and measure effective inbound and outbound strategies, optimize digital and print marketing, increase site traffic, generate and nurture leads, and improve customer acquisition.</p><p> </p><p>Key responsibilities include data-driven analysis of marketing performance, campaign optimization, team leadership, and full-funnel strategy development across B2B and B2C channels. The CMO oversees website and e-commerce optimization, collaborating closely with other C-suite leaders to ensure a seamless customer journey and effective lead capture</p><p><br></p>
<p><strong>SUMMARY:</strong> The Customer Service Representative is the first line of contact for customers and is key to representing the company in an efficient, knowledgeable, and professional manner. This role supports the sales team by providing product information, accurately entering orders, assisting with any order issues and building and maintaining customer relationships. </p><p> </p><p>ESSENTIAL DUTIES:</p><p><br></p><p>The requirements listed below are representative of the essential duties required of the Customer Service Representative: </p><p> </p><p>· Accurately enter and process orders, track order status, and expedite as necessary to ensure on time delivery.</p><p>· Service existing accounts by regularly communicating with specified contacts and checking with them for any potential needs, so as to build and maintain loyal customer relationships. </p><p>· Help establish new accounts by planning and organizing daily work schedule to allow for opportunity to call on past or prospective new customers for current or future needs.</p><p>· Responsible to ensure customer retention and growth through strong relationship management metrics.</p><p>· Present products effectively, up-sell and cross sell additional products as appropriate and generate referrals when possible.</p><p>· Interact daily with Regional Sales Managers (RSM’s) and sales representatives regarding customer opportunities, orders and issues.</p><p>· Follow up on lost business in an effort to reactivate dormant accounts.</p><p>· Qualify customer RFQ’s to ensure accurate cross-referencing, UOM and prospective package is ready for hand off to shipping department.</p><p>· Forwards quotations to customer as required.</p><p>· Completes initial lead follow up and communicates results to RSM, Marketing and appropriate management.</p><p>· Maintain customer information as needed for contacts, routing etc.</p><p>· Assist in business development activities i.e., direct mailings, samples and follow up calls.</p><p>· Quality is everyone’s responsibility.</p><p>· Other duties as assigned.</p><p><br></p><p><strong><em><u>For immediate consideration please call me directly Eric Lebow 508-205-2127 </u></em></strong></p>
