<p>Our client in Bloomfield is seeking a customer-focused Call Center/Customer Service Specialist to join their team on a contract basis. This role is ideal for professionals who excel in fast-paced environments and are passionate about delivering outstanding support.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly to incoming calls and emails, assisting customers with inquiries, order information, and service requests</li><li>Accurately enter and update customer data in company systems</li><li>Resolve issues efficiently and professionally, ensuring high levels of satisfaction</li><li>Work collaboratively with team members and cross-functional departments</li><li>Perform administrative tasks related to customer support as needed</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our client's team in Amherst, Massachusetts. In this contract role, you will play a vital part in assisting customers, managing data, and ensuring smooth communication through various channels. This position requires strong attention to detail and a customer-focused approach.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries through inbound calls, providing accurate information and solutions.</p><p>• Make outbound calls to follow up on customer requests or resolve issues efficiently.</p><p>• Accurately input customer information and order details into the system to maintain organized records.</p><p>• Handle customer concerns with professionalism, ensuring satisfaction and fostering positive relationships.</p><p>• Maintain detailed notes and records of interactions using the designated tools.</p><p>• Collaborate with internal teams to address customer needs and provide timely updates.</p><p>• Perform routine order entry tasks with precision to ensure smooth processing.</p><p>• Monitor and prioritize incoming requests to manage workload effectively.</p><p>• Uphold company standards by delivering exceptional service consistently.</p>
We are looking for a proactive and empathetic Customer Success Specialist to join our team in Amherst, Massachusetts. In this Contract to permanent employment role, you will play a pivotal part in empowering individuals with disabilities by providing education, guidance, and support. Your work will directly contribute to helping clients manage their services independently and improve their quality of life.<br><br>Responsibilities:<br>• Conduct assessments to determine the needs of individuals applying for services.<br>• Provide orientation sessions to familiarize clients with available programs and resources.<br>• Deliver skills training to enable clients to effectively manage personal assistant services.<br>• Educate individuals on maintaining their personal care assistant programs for long-term success.<br>• Monitor progress and provide ongoing support to ensure clients are successfully utilizing assistance services.<br>• Address client inquiries via phone and email with professionalism and clarity.<br>• Collaborate with team members to ensure consistent service delivery.<br>• Maintain accurate and up-to-date records of client interactions and progress.<br>• Actively contribute to improving processes and resources for client education.<br>• Offer tailored solutions to each client’s unique needs and circumstances.
<p><strong>Finance Specialist (Accounts Receivable and Billing)</strong></p><p>Kelsey Ryan at Robert Half is representing a distinguished organization in the Stockbridge, MA area, currently seeking a skilled <strong>Finance Specialist</strong> with a background in Accounts Receivable and Billing. If you’re customer-focused, tech-savvy, and ready to join a close-knit team in a beautiful office, this could be the move for you.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage accounts receivable and billing processes</li><li>Collaborate directly with clients regarding monthly billing and collections</li><li>Guide billing and reimbursement processes</li><li>Adapt and drive change as the organization transitions to a new accounting software</li><li>Uphold the organization’s exceptionally high standards for customer service</li></ul><p><strong> </strong></p><p><strong>Requirements:</strong></p><ul><li>Minimum 5 years of transferable experience in accounts receivable and customer service</li><li>Outstanding communication and client service skills</li><li>Comfortable with technology and new processes (system migration experience is a plus)</li></ul><p><strong> </strong></p><p><strong>Why You’ll Love This Opportunity:</strong></p><ul><li>Work in a welcoming, tight-knit team with strong leadership</li><li>Enjoy the largest and nicest personal office space</li><li>Daily free lunch for employees</li><li>Onsite nursery/daycare at subsidized rates</li><li>Generous 401k contribution: 5% guaranteed, regardless of personal contribution</li><li>Comprehensive benefits start on day one!</li><li>Stability – the previous Finance Specialist retired after over 15 years in the role</li></ul><p> </p><p>The organization is respected for its commitment to high standards and a positive work environment, providing meaningful support to both employees and families.</p><p><strong> Apply today or send your resume directly to Kelsey.Ryan@roberthalf (.com) for consideration.</strong></p>
<p>Our client in Watertown is seeking a dedicated Purchase & Sales Specialist to join their team on a contract-to-permanent basis. This role is ideal for professionals with strong order entry experience and outstanding customer service skills.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle end-to-end order entry with accuracy and attention to detail</li><li>Serve as the primary point of contact for clients and vendors, delivering exceptional customer service</li><li>Collaborate with sales and purchasing teams to ensure timely and efficient processing of orders</li><li>Resolve client inquiries related to products, order status, and shipments</li><li>Support administrative tasks as required</li><li>Assist with billing processes (helpful, but not required)</li></ul><p><br></p>
<p>Our client is a growing organization seeking a <strong>Cash Application Specialist</strong> to support their finance team by ensuring the accurate and timely application of customer payments and the overall integrity of accounts receivable. This role will focus on applying and reconciling daily cash receipts, researching and resolving unapplied or short-paid items, and maintaining accurate records within the ERP system. The specialist will also manage customer deductions and chargebacks, including researching validity, preparing dispute documentation, and partnering cross-functionally with Sales, Supply Chain, Trade Marketing, and Customer Service to drive timely resolution. In addition, the role will support account reconciliations, reporting, credit support, and month-end close activities, while analyzing trends and recommending process improvements in a fast-paced, growing environment.</p>
<p>We are looking for a motivated Dispatching/Billing Specialist to join our client's team! In this role, you will oversee logistics operations, coordinate dispatching activities, and support sales functions in a dynamic environment. This position is Contract-to-permanent, offering an excellent opportunity for candidates seeking career growth in a growing organization.</p><p><br></p><p>The role does require you to work 7 am - 7 pm Thurs-Saturday.</p><p><br></p><p>Responsibilities:</p><p>• Organize and oversee vehicle activities, including scheduling and monitoring operations.</p><p>• Coordinate with vendors and third-party providers to ensure timely delivery of goods.</p><p>• Maintain accurate records of arrivals, departures, and deliveries.</p><p>• Prepare detailed reports regarding operational performance, maintenance needs, and safety compliance.</p><p>• Assist with administrative tasks such as billing and timecard management.</p>
<p><strong>Overview</strong></p><p><br></p><p><strong> We are seeking a reliable and detail-oriented Fulfillment Specialist (Tier II) to support the accurate and secure assembly of payroll packages. This role plays a critical part in ensuring clients receive sensitive materials on time and in compliance with strict quality and security standards. If you take pride in precision, consistency, and accountability, this is an excellent opportunity to contribute to an essential operational function.</strong></p><p><br></p><p><strong>Work Hours/Shift</strong></p><p>Wed – Thurs – Fri preferable 12pm-8pm EST but are flexible on start time (Can be later)</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Assemble and organize payroll packages by client number to ensure accurate delivery</li><li>Prepare and stage packages in alignment with production schedules and quality expectations</li><li>Complete required confirmations and tracking checklists to maintain package accountability and security</li><li>Adhere to all security, confidentiality, and audit procedures when handling sensitive client information</li><li>Identify discrepancies, missing output, or errors and escalate issues promptly to the appropriate teams</li><li>Maintain distribution and fulfillment equipment, including routine cleaning and basic upkeep</li><li>Ensure packaging materials are stocked, staged, and replenished to support uninterrupted production</li></ul>
Medical Receptionist – EPIC EMR Specialist Are you a detail-oriented detail oriented with a passion for patient-centric service? Join our team as a Medical Receptionist, where you’ll be the face of our healthcare organization and play a vital role in supporting high-quality care. Key Responsibilities: Greet and assist patients in-person and over the phone with professionalism and empathy Schedule appointments, verify insurance, and handle patient registration while ensuring HIPAA compliance Enter and manage patient information into EPIC Electronic Medical Records (EMR) system Accurately complete data entry tasks and maintain organized records Support clinical and administrative staff with ongoing workflow needs Prioritize patient experience with a friendly, solutions-driven approach Qualifications: Prior experience in healthcare setting required; front desk or customer service in medical office preferred Hands-on experience with EPIC EMR strongly desired Skilled in data entry with high attention to detail and accuracy Patient-centric mindset, capable of handling sensitive information discreetly Excellent communication and organizational skills Why Join Us? You’ll become part of a team committed to excellence, empathy, and innovation in healthcare delivery. We offer competitive benefits, growth opportunities, and a positive work environment. Ready to make a difference in patients’ lives? Apply now or contact us today to learn more about this rewarding opportunity!
We are looking for a detail-oriented Fulfillment Specialist (Tier II) to join our team in Rocky Hill, Connecticut. As part of the Payroll Services industry, you will play a crucial role in assembling payroll packages and ensuring their secure and accurate delivery. This is a Contract position that requires precision, efficiency, and adherence to quality standards.<br><br>Responsibilities:<br>• Assemble payroll packages based on client specifications and prepare them for delivery within established timelines.<br>• Conduct thorough confirmations and utilize checklists to maintain accurate tracking and secure flow of packages.<br>• Follow all security protocols and audit procedures to safeguard sensitive client information.<br>• Document and escalate any issues related to missing or incorrect outputs to ensure timely resolution.<br>• Perform routine cleaning and maintenance of distribution equipment to optimize functionality.<br>• Organize packaging supplies to ensure readiness and uninterrupted production.<br>• Communicate effectively with team members and escalate concerns to appropriate personnel when necessary.<br>• Maintain a high level of accuracy and consistency while multitasking in a fast-paced environment.<br>• Adhere to production and quality expectations to meet organizational standards.
<p>We are looking for an experienced Tax Senior to join our team in Fitchburg, Massachusetts. In this role, you will prepare tax filings for various entities while providing expert guidance to clients on financial organization and compliance. This position offers an opportunity to work both independently and collaboratively to ensure accurate and timely tax preparation.</p><p><br></p><p>Responsibilities:</p><p>• Prepare detailed and accurate tax returns for corporations, partnerships, and individuals, ensuring compliance with applicable regulations.</p><p>• Guide clients in organizing their financial records to streamline the tax filing process.</p><p>• Collaborate with colleagues to address bookkeeping challenges and evaluate complex tax issues.</p><p>• Deliver precise and compliant tax filings with minimal supervision.</p><p>• Utilize tax software tools, including UltraTax, to enhance efficiency and accuracy.</p><p>• Stay informed on the latest tax laws and regulations to provide up-to-date advice.</p><p>• Assist in analyzing financial data to identify key insights for tax optimization.</p><p>• Communicate effectively with clients to address their questions and concerns regarding tax matters.</p><p>• Contribute to team discussions to improve processes and resolve technical challenges.</p>
<p>We are looking for an experienced Senior Tax Manager to join our team in Hopkinton, Massachusetts. In this role, you will lead a talented group while providing expert guidance on tax matters for a diverse range of clients. This is an excellent opportunity to leverage your expertise in tax compliance, returns, planning, and research to deliver outstanding service and contribute to the growth of our practice.</p><p><br></p><p>For immediate consideration, please contact Mylinda Harrison at 508-205-2130.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage a team of accountants and managers to ensure accurate and efficient delivery of client services.</p><p>• Conduct comprehensive reviews of tax returns for C-Corporations, S-Corporations, partnerships, multi-state entities, and high-net-worth individuals.</p><p>• Supervise and direct team members, providing regular progress updates to senior leadership and partners.</p><p>• Coordinate proactive tax planning meetings with clients and ensure timely submission of tax filings.</p><p>• Apply a strong understanding of reporting requirements, including ASC 740 and other relevant standards.</p><p>• Perform in-depth tax research using tools such as Thomson Reuters Checkpoint and present findings to client management or boards.</p><p>• Build and maintain a reliable referral network to support business development efforts.</p><p>• Manage client relationships to deliver exceptional service and identify opportunities for additional engagement.</p>
<p><br></p><p>We are seeking an experienced Public Tax Accountant/Preparer to join our client's team for the upcoming busy season. In this contract role, you’ll manage and review tax engagements for a variety of clients, with a focus on delivering timely, accurate, and compliant results in a fast-paced environment.</p><p><br></p><p>The role is fully on site, with no opportunity for remote.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Prepare, review, and file complex tax returns for individuals, corporations, and partnerships</li><li>Provide expert tax planning and consulting for clients across diverse industries</li><li>Research and resolve complex tax issues, preparing technical documentation as needed</li><li>Monitor changes to tax regulations and communicate updates to clients and colleagues</li><li>Build and maintain strong client relationships, providing excellent service during the peak season</li><li>Collaborate with audit and assurance teams as necessary</li></ul><p><br></p>
Robert Half's client in Northborough is looking for a part time general office clerk to assist with tax season.<br><br>Responsibilities:<br>- Greeting guests<br>- E-filing<br>- Data entry<br>- booking appointments<br>- Microsoft Office <br><br>Start Date: 1/26<br>Duration: 3 months<br>Hours: flexible<br>Paying up to $18.50
<p><strong>Office Manager – CPA Firm (New Britain Area)</strong></p><p>We are seeking a reliable, detail-oriented <strong>Office Manager</strong> to join a close-knit CPA firm in the New Britain area. This opportunity is available due to a retirement, and with tax season quickly approaching, interviews will be conducted immediately.</p><p><strong>Work Environment:</strong></p><ul><li>Supportive, family-first culture that offers excellent quality of life and flexibility </li><li>Small firm with strong tenure and a collaborative team atmosphere</li></ul><p><strong>Primary Responsibilities:</strong></p><ul><li>Manage daily administration and office operations</li><li>Support partners and staff, including scheduling and documentation</li><li>Assist with billing, timekeeping, and basic bookkeeping as needed</li><li>Coordinate and process tax returns</li><li>Act as a client-facing representative of the firm, maintaining professionalism and responsiveness</li></ul><p><strong> </strong></p><p><strong>Requirements:</strong></p><ul><li>Previous administrative experience (office manager, support lead, or similar) in a professional, fast-paced setting</li><li>Comfortable interacting with clients</li><li>Able to multitask and stay organized during busy periods</li><li>Accounting or tax firm background a plus</li></ul><p><strong> </strong></p><p><strong>Ready to apply?</strong></p><p> Please send your resume to Kelsey.Ryan@roberthalf(.com) Qualified candidates will be contacted quickly for interviews.</p><p> </p>
