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3 results for Customer Service Specialist in Springfield, MA

Customer Service Representative

Pittsfield, MA
onsite
Temporary / Contract
18 - 22 USD / Hourly
We are looking for a Customer Service Representative to support our client in Pittsfield, Massachusetts. This position is ideal for someone who enjoys helping customers, handling high-volume phone interactions, and ensuring each inquiry is resolved with professionalism and care. The person in this role will serve as a key point of contact for incoming requests, provide accurate information, and contribute to a positive customer experience through dependable service and strong communication. Apply today! Responsibilities:• Respond to incoming customer calls promptly and professionally, addressing questions, concerns, and service needs with accuracy.• Assist customers with order entry activities and ensure all information is recorded correctly in the appropriate systems.• Handle a steady volume of call center interactions while maintaining a courteous, solution-focused approach.• Place outbound calls when follow-up is needed to confirm details, provide updates, or resolve outstanding issues.• Document customer conversations, actions taken, and next steps clearly to support service continuity.• Escalate complex matters to the appropriate team members when issues require additional review or specialized support.• Provide clear guidance on products, services, and account-related inquiries in line with company procedures.• Maintain service quality standards by balancing efficiency, attention to detail, and customer satisfaction during every interaction.
2026-09-03T00:00:00Z

Customer Account Specialist

Cheshire, CT
onsite
Permanent / Full Time
58000 - 65000 USD / Yearly
Customer Account Specialist Are you detail-oriented, adaptable, and eager to contribute to a dynamic, global team? Join a leading global wholesaler of commodities in central CT with exciting growth opportunities in a Customer Account Specialist role. Position Overview:This role is pivotal to ensuring the accurate and timely fulfillment of customer orders by coordinating logistics, maintaining documentation, and nurturing strong customer relationships. You’ll collaborate with sales teams, logistics, and customers to deliver exceptional service and efficient order processing.Key Responsibilities:<ul><li>Coordinate with sales and product teams for order accuracy</li><li>Proactively communicate with salespeople and customers regarding order status and delivery concerns.</li><li>Partner with warehouses, carriers, and logistics teams to ensure on-time product delivery.</li><li>Maintain thorough electronic documentation for orders and shipments in ERP software</li><li>Build strong customer relationships</li></ul> Qualifications:<ul><li>Education/Experience: 2+ years of relevant experience.</li><li>Skills: Proficient with MS Suite; solution-driven mindset.</li><li>Personality Traits: Quick learner, adaptable, detail-oriented, organized, eager, and enthusiastic.</li></ul> Why Join Us?<ul><li>Work in a collaborative team environment with opportunities for growth.</li><li>Be a part of a global leader with an awesome culture and top notch benefits</li></ul> To be considered, Apply today or email your resume to Kelsey.Ryan@roberthalf(.com)
2026-09-02T00:00:00Z

Member Services Representative

Hartford, CT
onsite
Temporary to Hire
18.2115 - 21.087 USD / Hourly
Our client in Hartford, Connecticut is seeking a Member Services Representative for a contract-to-permanent opportunity. This role is ideal for a customer-focused professional with strong communication skills, attention to detail, and a passion for delivering excellent service. The Member Services Representative will serve as a key point of contact for members, assisting with inquiries, resolving issues, and supporting day-to-day service operations.Key Responsibilities:<ul><li>Respond to member inquiries by phone, email, and in person in a professional and timely manner</li><li>Provide accurate information regarding services, policies, accounts, and general member support</li><li>Resolve member concerns and escalate complex issues as needed</li><li>Maintain and update member records with a high level of accuracy</li><li>Process forms, applications, and service-related documentation</li><li>Support internal departments with administrative and customer service functions</li><li>Track and document member interactions and follow-up activities</li><li>Ensure a positive member experience through responsive and solution-oriented service</li></ul>
2026-08-26T00:00:00Z