Results for Customer Service Specialist Jobs in Springfield, MA

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Customer Service Representative

Pittsfield, MA
onsite
Temporary / Contract
20.9 - 24.2 USD / Hourly
We are looking for a Customer Service Representative to support a busy financial services team in Pittsfield, Massachusetts. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, resolving questions efficiently, and delivering a detail-oriented experience over the phone. The role focuses on handling high volumes of inbound communication, completing order-related tasks accurately, and maintaining dependable service standards in a fast-paced call center environment. Responsibilities:• Respond to incoming customer calls with courtesy, empathy, and clear communication.• Assist clients with service-related questions, account inquiries, and general support needs.• Enter and update order information accurately while following established procedures.• Make outbound calls when follow-up is needed to clarify requests or provide status updates.• Document customer interactions thoroughly to ensure accurate records and smooth issue resolution.• Resolve routine concerns promptly and escalate more complex matters to the appropriate team when necessary.• Maintain productivity and service quality expectations in a high-volume call center setting. Benefits for Temporary Employees May Include:<ul><li>Access to health benefits, including medical, dental, and vision options</li><li>Eligibility for retirement savings plans, where available</li><li>Paid holidays and/or sick time where applicable by law and eligibility</li><li>Online training and professional development resources</li></ul>
2026-10-28T00:00:00Z

Customer Accounts Specialist

Oxford, MA
onsite
Permanent / Full Time
50000 - 55000 USD / Yearly
We are looking for a Customer Accounts Specialist to support business customers by managing orders with accuracy, urgency, and a high level of service in Oxford area. This position plays a key role in keeping account activity organized from order receipt through final delivery while maintaining clear communication with customers and internal teams. The ideal candidate brings strong spreadsheet skills, sound judgment, and the ability to balance multiple priorities in a fast-moving environment. Responsibilities:• Oversee assigned customer accounts throughout the full order lifecycle, from order entry and confirmation to shipment coordination and completion.• Enter, update, and maintain order information across ERP tools, customer-facing portals, and related account management systems.• Track inventory levels, open orders, and delivery schedules to spot potential issues early and help prevent service disruptions.• Resolve account concerns such as shipment exceptions, product returns, credit requests, claims, and order discrepancies in a timely manner.• Work closely with carriers and internal partners to arrange shipments, replacements, return activity, and required transportation documents.• Keep customers informed about product availability, expected turnaround times, and any changes that may affect delivery commitments.• Maintain accurate account records, including shipping preferences, routing details, and customer-specific instructions.• Build and analyze Excel reports, including pivot table summaries, to monitor orders, inventory activity, backorders, and shipment performance.• Partner with Sales, Operations, Production, Logistics, Accounting, and IT to support efficient and accurate fulfillment.• Recommend practical process improvements while maintaining strong attention to detail and accountability across assigned accounts.
2026-10-14T00:00:00Z

2 results for Customer Service Specialist in Springfield, MA