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5 results for Customer Service Specialist in Springfield, MA

Customer Service Representative

Collinsville, CT
onsite
Temporary / Contract
19 - 22 USD / Hourly
Our client in the Canton, Connecticut is seeking a Customer Service Representative for a contract opportunity. This role is ideal for a customer-focused professional with strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.Key Responsibilities:<ul><li>Provide prompt, professional support to customers via phone, email, and other communication channels</li><li>Respond to inquiries related to orders, products, account information, and service issues</li><li>Resolve customer concerns efficiently while maintaining a high level of customer satisfaction</li><li>Enter and update customer information accurately in internal systems</li><li>Process orders, track shipments, and coordinate with internal departments as needed</li><li>Maintain detailed records of customer interactions and follow-up activities</li><li>Support general administrative and customer service functions as assigned</li></ul>
2026-06-19T00:00:00Z

Customer Service Rep

Worcester, MA
onsite
Permanent / Full Time
52000 - 56000 USD / Yearly
We are looking for an experienced Customer Service Representative to join our team in the Greater Worcester County area. This role requires a detail-oriented individual who excels in managing customer interactions and ensuring seamless order processing to meet business needs. The ideal candidate will thrive in a fast-paced environment and demonstrate strong communication and organizational skills. Responsibilities:• Process customer orders accurately through data entry and maintain order records.• Communicate effectively with customers to address inquiries, resolve issues, and provide updates on orders.• Coordinate scheduling with transportation carriers to ensure timely shipping and delivery.• Monitor inventory levels and collaborate with relevant teams to manage substitutions and revisions.• Serve as a liaison between warehouse staff, sales teams, and management to address pricing, inventory, and customer concerns.• Interact with external carriers to confirm load availability and coordinate customer pickups.• Maintain and update customer databases to manage advanced shipping notices and routing requests.• Handle multiple tasks simultaneously while maintaining accuracy and efficiency in a fast-paced setting.• Facilitate customer satisfaction by responding to feedback and implementing solutions to improve processes. **For immediate consideration, please reach out to me ASAP. Eric Lebow 508-205-2127- we can do a quick resume review! **
2026-06-16T00:00:00Z

Customer Service Rep

Bristol, CT
onsite
Permanent / Full Time
55000 - 60000 USD / Yearly
Customer Service/Project CoordinatorWe are partnering with a manufacturing company in the Bristol, CT area to hire a Customer Service Rep/Project Coordinator. Key Responsibilities:<ul><li>Manage customer projects from order entry through production and shipment.</li><li>Ensure project accuracy, on-time delivery, and high customer satisfaction.</li><li>Partner with sales team on project timelines and deliverables </li><li>Maintain accurate project data and documentation.</li><li>Manage customer relationships</li><li>Partner with Sales, Technical, Production, Shipping, and Purchasing to keep projects moving efficiently.</li></ul> What We’re Looking For:<ul><li>At least 2 years of experience in commercial construction or manufacturing.</li><li>Comfortable acting as a team lead, including managing workflow and troubleshooting difficult projects.</li><li>Microsoft Office skills and preferably experience with an ERP software</li><li>Excellent communication, organization, and cross-functional collaboration skills.</li></ul>If you’re interested in learning more, please apply today or contact Kelsey Ryan at Robert Half. Kelsey.Ryan@roberthalf(.com)
2026-06-24T00:00:00Z

Order Entry Specialist

Taftville, CT
onsite
Permanent / Full Time
21 - 24 USD / Hourly
Job Title: Order Entry ClerkLocation: Norwich, CT (Full-Time, Onsite)Pay Rate: $21–$24/hourJob Type: Permanent / Direct Hire Job Description:A growing company in the Norwich, CT area is seeking a detail-oriented Order Entry Clerk to join their team. This role is responsible for accurately entering and processing customer orders, maintaining data integrity, and supporting daily administrative operations within a fast-paced office environment. Key Responsibilities:<ul><li>Accurately enter and process customer orders into internal systems</li><li>Review orders for accuracy and completeness</li><li>Maintain and update customer and order records</li><li>Communicate with internal teams regarding order status and discrepancies</li><li>Perform general administrative and data entry tasks as needed</li><li>Ensure timely processing and documentation of orders</li></ul>Qualifications:<ul><li>1+ year of data entry experience required</li><li>Previous experience working in an office environment is required</li><li>Strong computer and system skills (ERP or order management systems a plus)</li><li>Excellent attention to detail and accuracy</li><li>Ability to manage multiple tasks in a fast-paced environment</li><li>Strong communication and organizational skills</li></ul> Interested candidates should submit their resume to:Daniele.zavarella@roberthalf(com)
2026-06-03T00:00:00Z

Billing and Collections Specialist

Shrewsbury, MA
onsite
Permanent / Full Time
55000 - 70000 USD / Yearly
We are looking for a detail-oriented Billing and Collections Specialist to support client invoicing and receivables operations in Shrewsbury, Massachusetts. This position plays an important role in maintaining accurate billing records, coordinating with legal professionals on account activity, and helping ensure timely payment collection. The ideal candidate brings experience in billing and collections, strong organizational skills, and the ability to manage sensitive financial information with professionalism and discretion. Responsibilities:• Partner with attorneys and internal staff to review outstanding account balances and support timely follow-up on receivables.• Record collection efforts consistently and prepare status updates that outline account activity and progress for leadership review.• Monitor unbilled work with legal teams and help track expected invoice timing to support accurate revenue follow-through.• Prepare and send client statements, process card payments, and post incoming cash receipts to the appropriate accounts.• Create billing memos, complete transfers and adjustments, and issue invoices with a high level of accuracy.• Manage monthly electronic billing tasks, including establishing billing arrangements for new client matters when needed.• Provide billing histories, duplicate invoices, and audit-related reporting in response to internal or client requests.• Review new client and matter intake details, maintain billing system records, support alternative fee setup, and assist with month-end billing distribution and related administrative tasks.• Maintain organized financial documentation, follow firm procedures, and travel to other office locations when business needs require it. **For immediate consideration please call me directly! 508-205-2127, Eric Lebow**
2026-06-08T00:00:00Z