<p><strong><u>Account Services Specialist</u></strong> (Customer Service / Account Management)</p><p><em>Direct-Hire / Permanent position</em></p><p>Robert Half contact: <u>Drew.Schroll@RobertHalf com.</u></p><p><br></p><p>*Fully onsite role - 5 days per week in office, 8a-4p schedule*</p><p><br></p><p>The Account Services Specialist will help support the customers of the organization on any pertinent requests and enhance their overall experience. primarily focuses on the development and execution of sales plans, business development, member retention, and relationship building. The Account Services Manager will assist with obtaining feedback, helping prepare for trade shows, and ensuring the accuracy of our CRM.</p><p><br></p><p><strong>RESPONSIBILITIES:</strong></p><p>· Serve as the primary point of contact for inquiries via phone, email, and chat</p><p>· Resolve issues efficiently and professionally, ensuring high satisfaction</p><p>· Softly upsell other opportunities for engagement</p><p>· Maintain accurate records of interactions and transactions in CRM systems</p><p>· Collaborate with internal departments to address customer needs and follow up on outstanding issues.</p><p>· Receive and process incoming quote requests from customer</p><p>· Coordinate quote status information to the external sales team</p><p>· Log, track and follow up on outstanding quotes in accordance with the defined turnaround time</p><p>· Identify process improvements and contribute to the development of best practices</p><p>· Providing exceptional, timely customer service daily</p><p>· Supporting new customer onboarding and training</p><p>· Preparing data driven reports that support securing new members</p><p><br></p><p>Along with a great culture, growth potential, and leadership team to learn from, this position a competitive salary, annual company bonus potential, and great benefits.</p><p><br></p><p>For more information, please email your resume to <u>Drew.Schroll@RobertHalf com. </u></p><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our client's team on a contract basis in Bristol, Connecticut. In this role, you will collaborate closely with regional sales managers and various departments to ensure customer satisfaction throughout the project lifecycle. Your ability to maintain attention to detail and build rapport will be essential in delivering exceptional service and exceeding expectations.</p><p><br></p><p>Responsibilities:</p><p>• Review contracts, quotes, purchase orders, and project documents to understand customer requirements and ensure accuracy.</p><p>• Maintain clear and detail-oriented communication with customers, fostering positive relationships.</p><p>• Coordinate with the technical team to address and fulfill specific technical needs.</p><p>• Schedule and facilitate project meetings to kick off complex assignments.</p><p>• Update and create quotes as needed to support the regional sales team.</p><p>• Collaborate with marketing, finance, and other departments to align efforts and meet project goals.</p><p>• Accurately enter order details into Salesforce and internal systems while maintaining comprehensive project documentation.</p><p>• Monitor backlogs and ensure customer ship dates remain accurate and up-to-date.</p><p>• Record and address customer complaints or claims, working with management to improve overall service quality.</p><p>• Identify packaging and shipping requirements, including special handling conditions.</p>
<p>We are looking for a dedicated Customer Service Representative to join our client's team in Springfield, Massachusetts. In this Contract to permanent position, you will play a key part in ensuring seamless communication with clients and brokers while managing essential administrative tasks. This position offers an opportunity to contribute to the organization’s success by delivering exceptional service and maintaining accurate records.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming calls from clients and brokers to address inquiries and provide assistance.</p><p>• Sort, date stamp, and distribute incoming mail to ensure timely processing.</p><p>• Process checks and check requests accurately and efficiently.</p><p>• Enter client information into the system and issue policies, ensuring prompt delivery to clients and brokers.</p><p>• Generate and send finance agreements, insurance certificates, and other relevant documents.</p><p>• Create and organize new client files while maintaining and updating existing records.</p><p>• Prepare and issue prospect and renewal letters in accordance with client needs.</p><p>• Update and manage the database, ensuring information is accurate and up-to-date.</p><p>• Complete underwriting evaluation forms and assist with report preparation.</p><p>• Perform general administrative tasks such as photocopying, typing, and supporting special projects as needed.</p>
<p>We are looking for a dedicated Customer Service Representative to join our clien'ts team in Pittsfield, Massachusetts. In this role, you will provide exceptional support to customers by addressing inquiries, resolving issues, and ensuring satisfaction. This is a Contract position with the potential for long-term employment, offering an excellent opportunity to grow within the financial services industry.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming calls professionally, addressing customer questions and concerns with efficiency.</p><p>• Provide accurate information regarding products and services to meet customer needs.</p><p>• Resolve customer issues promptly, ensuring a positive experience.</p><p>• Record and update customer details and interactions in the system.</p><p>• Process orders and manage requests with a high degree of accuracy.</p><p>• Collaborate with team members to ensure seamless service delivery.</p><p>• Maintain a thorough understanding of company policies and procedures to assist customers effectively.</p><p>• Meet performance metrics and service standards set by the organization.</p><p>• Identify opportunities to enhance customer satisfaction and recommend improvements.</p><p>• Manage outbound calls as needed to follow up on inquiries or resolve pending issues.</p>
<p>We are looking for a dedicated Customer Service Representative to join our client's team in Hartford, Connecticut. As a key member of our branch, you will provide exceptional service to customers while managing transactions with accuracy and efficiency. This is a contract position, offering an opportunity to contribute to our mission of delivering superior service and promoting our products.</p><p><br></p><p>Responsibilities:</p><p>• Deliver outstanding customer service by addressing inquiries, resolving concerns, and processing transactions promptly and accurately.</p><p>• Handle money transfers, bill payments, and money order sales efficiently at the teller’s window.</p><p>• Perform daily teller closeout tasks, including balancing cash drawers and generating end-of-day reports.</p><p>• Ensure proper identification and documentation are collected for transactions exceeding specific thresholds.</p><p>• Maintain compliance with company policies and procedures while adhering to industry regulations.</p><p>• Accurately reconcile end-of-day reports with transaction records and submit for supervisory review.</p><p>• Scan and file customer identification and transaction documents securely and correctly.</p><p>• Promote company products and services by identifying customer needs and providing relevant referrals.</p><p>• Send thank-you cards to new customers and maintain logs for tracking.</p><p>• Execute additional duties as assigned to support branch operations and marketing efforts.</p>
<p><strong>Inside Sales Representative</strong></p><p> 📍 <em>Location:</em> Pittsfield, MA (Fully Onsite)</p><p> 💵 <em>Compensation:</em> Up to $60,000 annually, depending on experience</p><p> 🕒 <em>Job Type:</em> Full-Time, Permanent</p><p> 🎁 <em>Benefits:</em> Comprehensive benefits package offered</p><p><br></p><p><strong>About the Role:</strong></p><p> We are seeking a highly motivated and experienced <strong>Inside Sales Representative</strong> to join our client's team in Pittsfield, MA. This role is fully onsite and will play a critical part in supporting their outside sales team, managing customer orders, coordinating projects, and ensuring seamless communication across departments.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Support the outside sales team with day-to-day operations and customer follow-ups</li><li>Receive and process incoming customer orders accurately and efficiently</li><li>Generate and manage work orders and assist with project coordination</li><li>Serve as a key point of contact for internal departments to ensure project accuracy and timely completion </li><li>Provide exceptional service to customers by phone and email</li><li>Maintain accurate records and documentation in CRM and ERP systems</li></ul><p> <strong>Qualifications:</strong></p><ul><li>2+ years of experience in an <strong>inside sales</strong> or <strong>customer service</strong> role, within a <strong>manufacturing, service, or distribution</strong> environment</li><li>Strong technical and computer skills</li><li>Excellent verbal and written communication skills</li><li>Ability to thrive in a <strong>fast-paced</strong>, deadline-driven environment</li><li>Strong organizational skills and attention to detail</li><li>Team player with a proactive and adaptable approach</li></ul><p>Please apply here today or email your resume to Daniele.Zavarella@roberthalf com!</p>
<p>Our client in Springfield, MA is seeking an experienced Collections Specialist for a contract role. In this position, you will be responsible for managing overdue accounts, resolving outstanding balances, and providing excellent communication with internal and external stakeholders.</p><p><strong>Responsibilities:</strong></p><ul><li>Contact clients via phone and email regarding past-due accounts</li><li>Research and resolve billing discrepancies or disputes</li><li>Record collection activities and maintain accurate documentation</li><li>Collaborate with internal teams to resolve account issues</li><li>Adhere to company collections policies and relevant regulations</li><li>Provide timely updates and status reports on accounts</li></ul><p><br></p>
<p><strong>Job Title: Accounting Specialist – AP & Payroll (Direct Hire)</strong></p><p> <strong>Location:</strong> Farmington, CT (Onsite)</p><p> <strong>Compensation:</strong> Up to $65,000 annually, DOE</p><p> <strong>Benefits:</strong> Excellent benefits package | Generous PTO | Collaborative team environment</p><p><br></p><p><strong>About the Role:</strong></p><p> We are seeking an experienced and detail-oriented <strong>Accounting Specialist</strong> to join our client’s professional services firm in <strong>Farmington, CT</strong>. This <strong>direct hire</strong> position will focus primarily on <strong>Accounts Payable (AP)</strong> and <strong>Payroll</strong>, supporting the finance team with day-to-day accounting operations.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage <strong>full cycle Accounts Payable</strong>, including invoice processing, coding, approvals, and payments</li><li>Perform <strong>account and bank reconciliations</strong> and maintain accurate financial records</li><li>Process and audit <strong>employee expense reports</strong> in compliance with company policies</li><li>Support <strong>monthly close</strong> processes through reconciliations and journal entries</li><li>Coordinate with a 3rd party payroll provider to process <strong>bi-weekly payroll</strong> for approximately <strong>50 employees</strong></li><li>Collaborate with internal teams and external vendors to resolve discrepancies</li></ul><p><br></p><p><strong>Qualifications:</strong></p><ul><li><strong>5+ years</strong> of recent, steady experience in an <strong>AP-focused accounting role</strong></li><li>Proficiency with <strong>accounting software</strong> and strong <strong>Excel skills</strong></li><li>Experience processing or assisting with <strong>payroll</strong> (<u>preferred but not required)</u></li><li>Prior experience in a <strong>professional services environment</strong><u> is a plus, not a must</u></li><li>High level of accuracy, attention to detail, and organizational skills</li><li>Ability to manage multiple priorities and meet deadlines</li></ul><p><br></p><p><strong>To Apply:</strong></p><p> Please submit your resume here or apply directly to Daniele.Zavarella@roberthalf com!</p>
We are looking for a motivated and detail-oriented individual to join our Sales Support team in West Hartford, Connecticut. In this contract role, you will play a critical part in assisting financial representatives with operational tasks and client-focused initiatives to ensure their success in meeting business objectives. This position requires strong organizational skills, excellent communication abilities, and a commitment to providing high-quality support within the financial services industry.<br><br>Responsibilities:<br>• Assist financial representatives with maintaining compliant client files and ensuring all correspondence is appropriately managed.<br>• Coordinate the preparation of sales materials, meeting kits, and pre-sale packages to support client interactions.<br>• Conduct regular one-on-one meetings with financial representatives to review progress and provide guidance.<br>• Oversee the underwriting process, including application submission, scheduling medical exams, and monitoring case statuses.<br>• Support investment account setup, funds disbursement, and account transfers while ensuring accuracy and compliance.<br>• Facilitate marketing activities, including the creation of detail-oriented profiles, business cards, and email signatures.<br>• Collaborate with teams to develop comprehensive financial plans tailored to client needs and life stages.<br>• Manage client communications and ensure timely responses to inquiries and service requests.<br>• Provide coaching and guidance to financial representatives to enhance productivity and time management.<br>• Participate in team meetings to share insights and improve office-wide processes.
We are looking for a detail-oriented Accounts Receivable Specialist to join our team on a long-term contract basis in Pascoag, Rhode Island. This role is integral to ensuring efficient financial operations, timely collections, and accurate account management. The ideal candidate will bring expertise in managing receivables and resolving billing discrepancies, contributing to the overall success of the finance department.<br><br>Responsibilities:<br>• Monitor account receivables to identify overdue balances and prioritize collection efforts.<br>• Conduct thorough analysis of historical account data to develop effective collection strategies.<br>• Process customer payments and ensure accurate application to outstanding invoices.<br>• Investigate and resolve billing discrepancies, pricing issues, and deduction concerns promptly.<br>• Provide weekly updates to the finance team regarding account statuses, collection progress, and deduction handling.<br>• Collaborate with internal teams to streamline cash application processes and enhance efficiency.<br>• Maintain accurate and detailed records of financial transactions and collection activities.<br>• Identify opportunities to improve billing and collection workflows.<br>• Communicate professionally with clients to address payment-related inquiries and concerns.
<p>We are looking for an experienced Senior Tax Manager to join our team in Hopkinton, Massachusetts. In this role, you will lead a talented group while providing expert guidance on tax matters for a diverse range of clients. This is an excellent opportunity to leverage your expertise in tax compliance, returns, planning, and research to deliver outstanding service and contribute to the growth of our practice.</p><p><br></p><p>For immediate consideration, please contact Mylinda Harrison at 508-205-2130.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage a team of accountants and managers to ensure accurate and efficient delivery of client services.</p><p>• Conduct comprehensive reviews of tax returns for C-Corporations, S-Corporations, partnerships, multi-state entities, and high-net-worth individuals.</p><p>• Supervise and direct team members, providing regular progress updates to senior leadership and partners.</p><p>• Coordinate proactive tax planning meetings with clients and ensure timely submission of tax filings.</p><p>• Apply a strong understanding of reporting requirements, including ASC 740 and other relevant standards.</p><p>• Perform in-depth tax research using tools such as Thomson Reuters Checkpoint and present findings to client management or boards.</p><p>• Build and maintain a reliable referral network to support business development efforts.</p><p>• Manage client relationships to deliver exceptional service and identify opportunities for additional engagement.</p>
<p>We are looking for an experienced Tax Senior to join our team in Fitchburg, Massachusetts. In this role, you will prepare tax filings for various entities while providing expert guidance to clients on financial organization and compliance. This position offers an opportunity to work both independently and collaboratively to ensure accurate and timely tax preparation.</p><p><br></p><p>Responsibilities:</p><p>• Prepare detailed and accurate tax returns for corporations, partnerships, and individuals, ensuring compliance with applicable regulations.</p><p>• Guide clients in organizing their financial records to streamline the tax filing process.</p><p>• Collaborate with colleagues to address bookkeeping challenges and evaluate complex tax issues.</p><p>• Deliver precise and compliant tax filings with minimal supervision.</p><p>• Utilize tax software tools, including UltraTax, to enhance efficiency and accuracy.</p><p>• Stay informed on the latest tax laws and regulations to provide up-to-date advice.</p><p>• Assist in analyzing financial data to identify key insights for tax optimization.</p><p>• Communicate effectively with clients to address their questions and concerns regarding tax matters.</p><p>• Contribute to team discussions to improve processes and resolve technical challenges.</p>
<p>We are looking for a dedicated Estate Planning Attorney to join a dynamic Trust & Estate firm based in the Greater Worcester area. In this role, you will provide expert guidance and legal support to clients, helping them navigate estate planning, tax matters, and probate processes. This position is ideal for an individual who is passionate about delivering exceptional service and fostering long-term client relationships.</p><p><br></p><p>Responsibilities:</p><p>• Draft and review comprehensive estate planning documents, including wills, trusts, and powers of attorney.</p><p>• Provide legal advice to clients regarding estate tax strategies and asset protection.</p><p>• Oversee probate and estate administration processes, ensuring compliance with all relevant regulations.</p><p>• Collaborate with clients to identify their needs and develop tailored estate planning solutions.</p><p>• Conduct legal research to stay updated on changes in estate planning and tax laws.</p><p>• Represent clients in probate court proceedings and other related legal matters.</p><p>• Manage client cases from inception to resolution, ensuring timely and effective communication.</p><p>• Work closely with financial advisors and other professionals to create integrated estate plans.</p><p>• Help clients navigate complex trust and estate tax issues with precision and clarity.</p>
<p>We are looking for an accomplished Tax Manager to lead our tax practice in Worcester, Massachusetts. This role is ideal for someone with a strong background in tax advisory, team leadership, and client relationship management. As a key player in the organization, you will oversee tax strategies, mentor a team, and contribute to the growth and development of the firm's services.</p><p><br></p><p>For Immediate Interview please contact Victor Muller at 508 205 2136</p><p>Responsibilities:</p><p>• Design and execute tax planning strategies to ensure compliance while minimizing tax liabilities.</p><p>• Supervise the preparation and review of tax returns, ensuring accuracy and compliance with regulatory requirements.</p><p>• Manage tax filing schedules and extensions to ensure timely submissions and prevent penalties.</p><p>• Research and analyze tax laws and regulations, applying insights to client engagements and training sessions.</p><p>• Build and nurture client relationships by providing expert advice on complex tax issues.</p><p>• Conduct client consultations to understand financial goals and develop customized tax strategies.</p><p>• Lead and mentor a team of tax professionals, fostering growth and collaboration within the department.</p><p>• Identify and implement process improvements to enhance efficiency and accuracy in tax operations.</p><p>• Support business development activities by identifying prospective clients and expanding service offerings.</p><p>• Collaborate with senior leadership to align tax practices with the firm's overarching goals.</p>
