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5 results for Customer Experience Specialist in Springfield, MA

Customer Account Specialist

Cheshire, CT
onsite
Permanent / Full Time
58000 - 65000 USD / Yearly
Customer Account Specialist Are you detail-oriented, adaptable, and eager to contribute to a dynamic, global team? Join a leading global wholesaler of commodities in central CT with exciting growth opportunities in a Customer Account Specialist role. Position Overview:This role is pivotal to ensuring the accurate and timely fulfillment of customer orders by coordinating logistics, maintaining documentation, and nurturing strong customer relationships. You’ll collaborate with sales teams, logistics, and customers to deliver exceptional service and efficient order processing.Key Responsibilities:<ul><li>Coordinate with sales and product teams for order accuracy</li><li>Proactively communicate with salespeople and customers regarding order status and delivery concerns.</li><li>Partner with warehouses, carriers, and logistics teams to ensure on-time product delivery.</li><li>Maintain thorough electronic documentation for orders and shipments in ERP software</li><li>Build strong customer relationships</li></ul> Qualifications:<ul><li>Education/Experience: 2+ years of relevant experience.</li><li>Skills: Proficient with MS Suite; solution-driven mindset.</li><li>Personality Traits: Quick learner, adaptable, detail-oriented, organized, eager, and enthusiastic.</li></ul> Why Join Us?<ul><li>Work in a collaborative team environment with opportunities for growth.</li><li>Be a part of a global leader with an awesome culture and top notch benefits</li></ul> To be considered, Apply today or email your resume to Kelsey.Ryan@roberthalf(.com)
2026-09-02T00:00:00Z

Customer Service Representative

Pittsfield, MA
onsite
Temporary / Contract
18 - 22 USD / Hourly
We are looking for a Customer Service Representative to support our client in Pittsfield, Massachusetts. This position is ideal for someone who enjoys helping customers, handling high-volume phone interactions, and ensuring each inquiry is resolved with professionalism and care. The person in this role will serve as a key point of contact for incoming requests, provide accurate information, and contribute to a positive customer experience through dependable service and strong communication. Apply today! Responsibilities:• Respond to incoming customer calls promptly and professionally, addressing questions, concerns, and service needs with accuracy.• Assist customers with order entry activities and ensure all information is recorded correctly in the appropriate systems.• Handle a steady volume of call center interactions while maintaining a courteous, solution-focused approach.• Place outbound calls when follow-up is needed to confirm details, provide updates, or resolve outstanding issues.• Document customer conversations, actions taken, and next steps clearly to support service continuity.• Escalate complex matters to the appropriate team members when issues require additional review or specialized support.• Provide clear guidance on products, services, and account-related inquiries in line with company procedures.• Maintain service quality standards by balancing efficiency, attention to detail, and customer satisfaction during every interaction.
2026-09-04T00:00:00Z

Member Services Representative

Hartford, CT
onsite
Temporary to Hire
18.2115 - 21.087 USD / Hourly
Our client in Hartford, Connecticut is seeking a Member Services Representative for a contract-to-permanent opportunity. This role is ideal for a customer-focused professional with strong communication skills, attention to detail, and a passion for delivering excellent service. The Member Services Representative will serve as a key point of contact for members, assisting with inquiries, resolving issues, and supporting day-to-day service operations.Key Responsibilities:<ul><li>Respond to member inquiries by phone, email, and in person in a professional and timely manner</li><li>Provide accurate information regarding services, policies, accounts, and general member support</li><li>Resolve member concerns and escalate complex issues as needed</li><li>Maintain and update member records with a high level of accuracy</li><li>Process forms, applications, and service-related documentation</li><li>Support internal departments with administrative and customer service functions</li><li>Track and document member interactions and follow-up activities</li><li>Ensure a positive member experience through responsive and solution-oriented service</li></ul>
2026-08-26T00:00:00Z

Member Services Representative

Stockbridge, MA
onsite
Temporary / Contract
20 - 23 USD / Hourly
We are looking for a Member Services Representative to support an onsite event for a client in Stockbridge, Massachusetts area for the month of October. This position is ideal for someone who enjoys interacting with people, being outside, and working in a high-volume service environment that includes both phone-based support and in-person event interaction. The role offers a mix of training and hands-on member engagement while supporting membership growth and visitor experiences across a wide range of seasonal activities. This position would be 5pm-9pm onsite for the duration for the event. If you enjoy interacting with people and looking for an exciting part-time opportunity do not hesitate to apply. Responsibilities:• Respond to member and visitor inquiries in a fast-paced service setting, providing accurate information through direct interaction at events.• Promote membership opportunities to guests and help individuals understand program benefits, enrollment options, and event participation details.• Assist with reservation-related support connected to organizational properties, programs, and high-traffic seasonal activities.• Represent the membership team during events, including outdoor and indoor assignments, while delivering friendly and attentive service.• Process member information, update records, and complete administrative tasks with strong attention to detail and computer accuracy.• Help manage guest flow and service needs during peak event periods, including extended show operations.• Collaborate with membership leadership and staff to ensure a positive experience for members, visitors, and event attendees.
2026-09-11T00:00:00Z

Order Entry Specialist

Taftville, CT
onsite
Permanent / Full Time
21 - 24 USD / Hourly
Job Title: Order Entry ClerkLocation: Norwich, CT (Full-Time, Onsite)Pay Rate: $21–$24/hourJob Type: Permanent / Direct Hire Job Description:A growing company in the Norwich, CT area is seeking a detail-oriented Order Entry Clerk to join their team. This role is responsible for accurately entering and processing customer orders, maintaining data integrity, and supporting daily administrative operations within a fast-paced office environment. Key Responsibilities:<ul><li>Accurately enter and process customer orders into internal systems</li><li>Review orders for accuracy and completeness</li><li>Maintain and update customer and order records</li><li>Communicate with internal teams regarding order status and discrepancies</li><li>Perform general administrative and data entry tasks as needed</li><li>Ensure timely processing and documentation of orders</li></ul>Qualifications:<ul><li>1+ year of data entry experience required</li><li>Previous experience working in an office environment is required</li><li>Strong computer and system skills (ERP or order management systems a plus)</li><li>Excellent attention to detail and accuracy</li><li>Ability to manage multiple tasks in a fast-paced environment</li><li>Strong communication and organizational skills</li></ul> Interested candidates should submit their resume to:Daniele.zavarella@roberthalf(com)
2026-09-09T00:00:00Z