<p><strong>Job Title:</strong> Senior Customer Service Specialist</p><p><strong>Location:</strong> Meriden, CT (Onsite – local candidates only)</p><p><strong>Employment Type:</strong> Full-Time, Permanent</p><p><strong>Salary:</strong> Up to $70,000 annually</p><p><br></p><p>Our client has partnered exclusively with Robert Half in search of a Senior Customer Service Specialist with manufacturing industry experience to join a growing team local to Meriden, CT. This is a full-time, onsite role supporting customer accounts from order placement through fulfillment. The ideal candidate brings strong tenure, attention to detail, and confidence working with pricing, orders, and customer communication in a fast-paced manufacturing environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as a primary point of contact for assigned customer accounts</li><li>Process and track customer orders from entry through delivery</li><li>Manage pricing, quotes, and order adjustments accurately and efficiently</li><li>Coordinate with internal teams (production, planning, logistics, sales) to ensure timely fulfillment</li><li>Monitor order status and proactively communicate updates, delays, or changes to customers</li><li>Maintain accurate records within ERP/order management systems</li><li>Support account management tasks and build long-term customer relationships</li><li>Resolve customer issues professionally and efficiently</li></ul><p><strong>Qualifications:</strong></p><ul><li><strong>5+ years of steady experience</strong> in a customer service or order management role</li><li>Prior experience in a <strong>manufacturing environment required</strong></li><li>Proven experience with pricing and order processing</li><li>Strong customer communication and relationship management skills</li><li>High attention to detail and ability to manage multiple priorities</li><li>Comfortable working onsite in a fast-paced, team-oriented setting</li><li>Proficiency with ERP systems and Microsoft Office (Excel preferred)</li></ul><p><br></p><p>Interested and qualified candidates should apply by emailing their resume to:</p><p><strong>daniele.zavarella@roberthalf com</strong></p>
<p><strong>Customer Account Specialist </strong></p><p>Are you detail-oriented, adaptable, and eager to contribute to a dynamic, global team? Join a leading global wholesaler of commodities in central CT with exciting growth opportunities in a Customer Account Specialist role. </p><p><br></p><p>Position Overview:</p><p>This role is pivotal to ensuring the accurate and timely fulfillment of customer orders by coordinating logistics, maintaining documentation, and nurturing strong customer relationships. You’ll collaborate with sales teams, logistics, and customers to deliver exceptional service and efficient order processing.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Coordinate with sales and product teams for order accuracy</li><li>Proactively communicate with salespeople and customers regarding order status and delivery concerns.</li><li>Partner with warehouses, carriers, and logistics teams to ensure on-time product delivery.</li><li>Maintain thorough electronic documentation for orders and shipments in ERP software</li><li>Build strong customer relationships</li></ul><p><br></p><p><strong>Qualifications:</strong></p><ul><li><strong>Education/Experience:</strong> 2+ years of relevant experience.</li><li><strong>Skills:</strong> Proficient with MS Suite; solution-driven mindset.</li><li><strong>Personality Traits:</strong> Quick learner, adaptable, detail-oriented, organized, eager, and enthusiastic.</li></ul><p><strong> </strong></p><p><strong>Why Join Us?</strong></p><ul><li>Work in a collaborative team environment with opportunities for growth.</li><li>Be a part of a global leader with an awesome culture and top notch benefits</li></ul><p><br></p><p><strong>To be considered, Apply today or email your resume to Kelsey.Ryan@roberthalf(.com)</strong></p>
<p>Customer Service / Procurement Specialist</p><p>Our global manufacturing client is seeking a proactive Customer Service / Procurement Specialist to manage customer accounts and sales order processing. This is a growth-focused role with potential advancement to a supervisory position.</p><p>Key Responsibilities:</p><ul><li>Assemble and ship sample packages, ensuring prompt delivery and follow-up.</li><li>Support the sales team with RFQs and pricing </li><li>Enter and acknowledge sales orders accurately and efficiently.</li><li>Maintain direct relationships with assigned customer accounts.</li><li>Prepare customer status reports, quotations, and follow-up communications.</li><li>Process sales invoices and shipping documents.</li><li>Complete special projects as assigned and provide administrative support </li><li>Assist in packing and shipping finished orders with required paperwork.</li></ul><p> </p><p>Requirements:</p><ul><li>2+ years’ experience in manufacturing, supply chain, customer service, or account management.</li><li>Detail-oriented with strong organizational and communication skills.</li><li>Comfortable with order entry systems and standard office software.</li><li>Professionalism and the ability to manage multiple tasks and priorities.</li></ul><p> </p><p>This is a fantastic opportunity to join a global, multi-location company with excellent benefits and professional development.</p><p>Apply today or send your resume to Kelsey.Ryan@roberthalf(.com) </p>
<p><strong>SUMMARY:</strong> The Customer Service Representative is the first line of contact for customers and is key to representing the company in an efficient, knowledgeable, and professional manner. This role supports the sales team by providing product information, accurately entering orders, assisting with any order issues and building and maintaining customer relationships. </p><p> </p><p>ESSENTIAL DUTIES:</p><p><br></p><p>The requirements listed below are representative of the essential duties required of the Customer Service Representative: </p><p> </p><p>· Accurately enter and process orders, track order status, and expedite as necessary to ensure on time delivery.</p><p>· Service existing accounts by regularly communicating with specified contacts and checking with them for any potential needs, so as to build and maintain loyal customer relationships. </p><p>· Help establish new accounts by planning and organizing daily work schedule to allow for opportunity to call on past or prospective new customers for current or future needs.</p><p>· Responsible to ensure customer retention and growth through strong relationship management metrics.</p><p>· Present products effectively, up-sell and cross sell additional products as appropriate and generate referrals when possible.</p><p>· Interact daily with Regional Sales Managers (RSM’s) and sales representatives regarding customer opportunities, orders and issues.</p><p>· Follow up on lost business in an effort to reactivate dormant accounts.</p><p>· Qualify customer RFQ’s to ensure accurate cross-referencing, UOM and prospective package is ready for hand off to shipping department.</p><p>· Forwards quotations to customer as required.</p><p>· Completes initial lead follow up and communicates results to RSM, Marketing and appropriate management.</p><p>· Maintain customer information as needed for contacts, routing etc.</p><p>· Assist in business development activities i.e., direct mailings, samples and follow up calls.</p><p>· Quality is everyone’s responsibility.</p><p>· Other duties as assigned.</p><p><br></p><p><strong><em><u>For immediate consideration please call me directly Eric Lebow 508-205-2127 </u></em></strong></p>
<p>We are looking for a motivated Dispatching/Billing Specialist to join our client's team! In this role, you will oversee logistics operations, coordinate dispatching activities, and support sales functions in a dynamic environment. This position is Contract-to-permanent, offering an excellent opportunity for candidates seeking career growth in a growing organization.</p><p><br></p><p>The role does require you to work 7 am - 7 pm Thurs-Saturday or 4 pm - 4 am Wed - Sat.</p><p><br></p><p>Responsibilities:</p><p>• Organize and oversee vehicle activities, including scheduling and monitoring operations.</p><p>• Coordinate with vendors and third-party providers to ensure timely delivery of goods.</p><p>• Maintain accurate records of arrivals, departures, and deliveries.</p><p>• Prepare detailed reports regarding operational performance, maintenance needs, and safety compliance.</p><p>• Assist with administrative tasks such as billing and timecard management.</p>
<p>Our client in Springfield, MA is seeking an experienced Insurance Follow-Up Specialist for a contract position. This is an excellent opportunity to contribute your expertise with a respected organization, ensuring the timely and accurate management of insurance claims and reimbursement processes.</p><p>Key Responsibilities:</p><ul><li>Investigate and resolve unpaid or delayed insurance claims</li><li>Communicate effectively with insurance carriers to obtain status updates, claim resolutions, and clarification of denials</li><li>Review and analyze explanation of benefits (EOBs) and remittance advice to determine appropriate follow-up</li><li>Appeal denied claims in accordance with payer-specific guidelines</li><li>Document all interactions and claim actions in the billing system accurately</li><li>Collaborate with internal teams, such as billing and collections, to ensure coordinated efforts</li><li>Maintain up-to-date knowledge of insurance regulations and payer requirements</li></ul><p><br></p>
<p>Accounts Receivable Specialist opportunity in Hampshire county with a growing company that serves the aerospace and manufacturing industries globally! They are growing significantly, and have a local footprint with a wonderful culture and a lot of tenure! This is a great opportunity for someone that wants to handle all facets of the accounts receivable process and be cross functional in the day to day accounting operations.</p><p> </p><p>Responsibilities include:</p><ul><li>Record sales orders</li><li>Maintain accounts for all incoming payments</li><li>Prepare a comprehensive weekly report on aged analysis</li><li>Send invoices to customers</li><li>Follow up with customers on outstanding invoices as needed</li><li>Reconcile accounts receivable</li><li>Partner with Accounts Payable and assist with processing</li><li>Reporting for the accounting department</li><li>Assist with audits and partner with Controller on accounting projects</li></ul><p> </p><p>To be considered you will need 2+ years in an accounts receivable capacity, or someone with their accounting degree and strong fundamentals to learn and grow in the position. Manufacturing industry preferred. </p><p>Well versed in MS Excel and MS Office, good communication skills, and experience working in an ERP software a plus. Looking for a team player, someone curious to take on more responsibility. This is a permanent full time position, top notch salary and benefits. To be considered, please apply today or send your resume to Kelsey.Ryan@roberthalf(.com)</p>
<p>Our client in Longmeadow, MA is seeking a Contract Accounts Payable Specialist to support their accounting operations. This role is ideal for professionals with strong attention to detail and a passion for accuracy in financial processes.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Review, process, and code invoices efficiently and accurately</li><li>Match purchase orders, invoices, and receipts to ensure completeness</li><li>Assist with account reconciliations and resolve vendor discrepancies</li><li>Maintain precise records of accounts payable transactions</li><li>Support month-end closing activities related to accounts payable</li><li>Respond promptly to vendor inquiries and collaborate with internal departments</li></ul><p><br></p>
<p>Our client, a world-renowned biotechnology research company, is looking for a skilled Contracts Administrator/Specialist to join their team in Milford, Massachusetts. You will serve as a key business partner to the field sales organization, supporting the review of customer sales and service agreements, NDAs, and formal bid responses, while collaborating with Legal, senior management, strategic accounts, Risk Management, Finance, Order Services, and Sales. </p><p><br></p><p><strong>Role: </strong>Contracts Administrator/Specialist</p><p><strong>Salary:</strong> $74,000 - $125,000 (depending on experience) + amazing benefits</p><p><strong>Schedule: </strong>Hybrid (3 days in office, 2 days remote)</p><p><br></p><p><strong>Responsibilities: </strong></p><ul><li>Draft, review, propose, and negotiate contract terms that balance customer needs with corporate objectives while minimizing business risk.</li><li>Lead negotiations with customer contracts and procurement teams, incorporating input from Legal and other internal stakeholders to ensure timely contract review, approval, and execution.</li><li>Partner with Finance and Order Services to ensure compliance with revenue recognition requirements, pricing and discounting policies, and internal control standards.</li></ul>
<p>Position Summary</p><p><br></p><p>Our exclusive client, a national organization in the healthcare industry is seeking a detail-oriented Cash Application Specialist to join a growing finance team. This role is responsible for accurately applying customer payments, reconciling cash receipts, and ensuring the integrity of accounts receivable records. The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and understands how accurate cash posting supports overall financial operations.</p><p><br></p><p><br></p><p><br></p><p>For immediate consideration as a Cash Application Specialist, candidates can reach out directly to Thiago de Matos (508) 213-1192</p><p><br></p><p><br></p><p><br></p><p>Key Responsibilities</p><p><br></p><p>Post daily customer payments (ACH, wire transfers, checks, credit cards, and lockbox transactions) to the appropriate customer accounts and invoices.</p><p>Review remittance information and research discrepancies to ensure accurate application of funds.</p><p>Reconcile bank deposits to the accounts receivable subledger and investigate variances.</p><p>Resolve unapplied cash, short payments, deductions, and overpayments in a timely manner.</p><p>Partner with Billing, Collections, and Customer Service teams to clarify payment details and resolve account issues.</p><p>Maintain accurate customer account balances to support effective collections and reporting.</p><p>Prepare daily and monthly cash posting reports and assist with AR aging analysis.</p><p>Support month-end close by ensuring all cash activity is recorded and reconciled.</p><p>Assist with audit requests and documentation related to cash receipts and AR transactions.</p><p>Identify opportunities to improve processes, accuracy, and efficiency within the cash application function.</p><p><br></p><p><br></p><p>Qualifications</p><p><br></p><p>Associate’s or Bachelor’s degree in Accounting, Finance, or related field preferred.</p><p>2+ years of experience in cash application, accounts receivable, or transactional accounting.</p><p>Strong understanding of AR processes and basic accounting principles.</p><p>Experience working with ERP systems (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics, etc.).</p>
<p>We are looking for an experienced Senior Principal Procurement Specialist to oversee procurement activities related to contingent labor through various methods. This role demands a strategic thinker with the ability to manage supplier relationships, ensure compliance with regulations, and support key project milestones. </p><p><br></p><p>Responsibilities:</p><p>• Prepare and manage solicitation documents, including requests for proposals, quotations, and technical service agreements from subcontractors and consultants.</p><p>• Analyze cost, pricing, technical capabilities, and financial stability of suppliers to ensure optimal procurement decisions.</p><p>• Monitor supplier performance against critical project milestones and recommend corrective measures when necessary.</p><p>• Review and ensure statements of work align with company policies, procedures, and applicable laws.</p><p>• Develop and execute negotiation strategies for pricing, delivery terms, and other contractual agreements.</p><p>• Create and maintain purchase order documentation in compliance with government regulations and company policies.</p><p>• Issue purchase orders for procurement packages of varying complexity while ensuring regulatory adherence.</p><p>• Collaborate with internal stakeholders, including legal teams and senior leadership, to resolve escalations and customer concerns.</p><p>• Track and report supplier cost, schedule, and performance metrics, implementing improvements as required.</p><p>• Support audit and gate review processes through comprehensive documentation and reporting.</p>
<p>We are looking for a dedicated Estate Planning Attorney to join a dynamic Trust & Estate firm based in the Greater Worcester area. In this role, you will provide expert guidance and legal support to clients, helping them navigate estate planning, tax matters, and probate processes. This position is ideal for an individual who is passionate about delivering exceptional service and fostering long-term client relationships.</p><p><br></p><p>Responsibilities:</p><p>• Draft and review comprehensive estate planning documents, including wills, trusts, and powers of attorney.</p><p>• Provide legal advice to clients regarding estate tax strategies and asset protection.</p><p>• Oversee probate and estate administration processes, ensuring compliance with all relevant regulations.</p><p>• Collaborate with clients to identify their needs and develop tailored estate planning solutions.</p><p>• Conduct legal research to stay updated on changes in estate planning and tax laws.</p><p>• Represent clients in probate court proceedings and other related legal matters.</p><p>• Manage client cases from inception to resolution, ensuring timely and effective communication.</p><p>• Work closely with financial advisors and other professionals to create integrated estate plans.</p><p>• Help clients navigate complex trust and estate tax issues with precision and clarity.</p>
<p>Our client is seeking a professional Part-Time Stenographer to accurately document proceedings during large meetings held once a month. This contract opportunity is ideal for individuals with exceptional listening, typing, and attention-to-detail skills who thrive in fast-paced, collaborative environments. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Attend and transcribe the full proceedings of large monthly meetings</li><li>Produce accurate, timely transcripts in accordance with client requirements</li><li>Maintain confidentiality and professionalism in all interactions</li><li>Collaborate with meeting organizers to clarify terminology or complex topics, as needed</li><li>Ensure all transcripts are delivered within established deadlines</li></ul><p><strong>Requirements:</strong></p><ul><li>Proven experience as a stenographer or transcription specialist</li><li>Excellent command of English, grammar, and punctuation</li><li>Strong typing speed and accuracy</li><li>Familiarity with stenographic or transcription technology/software</li><li>Ability to work independently and reliably for scheduled, monthly events</li></ul><p><br></p>
We are looking for a detail-oriented General Office Clerk to join our team in New London, Connecticut. This is a Contract position, ideal for someone who thrives in administrative environments and enjoys supporting organizational operations. In this role, you will handle a variety of office tasks to ensure smooth and efficient workflows.<br><br>Responsibilities:<br>• Perform scanning of documents to ensure digital records are accurate and complete.<br>• Organize physical and electronic files to maintain a structured and accessible filing system.<br>• Enter data into databases and systems with precision and attention to detail.<br>• Provide back-office support to enhance administrative operations and meet organizational needs.<br>• Manage document scanning processes to optimize digital storage and accessibility.<br>• Collaborate with team members to streamline office procedures and improve efficiency.<br>• Review files and records to verify accuracy and compliance with organizational standards.<br>• Assist with general clerical tasks, including sorting and distributing correspondence.<br>• Maintain an orderly work environment by managing office supplies and equipment.<br>• Support other departments as needed to ensure seamless operations.
