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1 result for Customer Experience Specialist in Springfield, MA
- Windsor Locks, CT
- onsite
- Permanent / Full Time
- 80000 - 100000 USD / Yearly
- <p>A growing nationwide service-based organization, is seeking a <strong>Customer Service Manager</strong> to lead and oversee a high-performing team focused on customer service, account management, and operational excellence. This is a great opportunity for a strong leader who thrives in a fast-paced environment and enjoys building processes, developing teams, and driving results. This role is open due to growth and promotion internally.</p><p><strong> </strong></p><p><strong>Job Description</strong></p><ul><li>Lead, coach, and develop the Account Managers to support a high-performance, customer-focused culture</li><li>Oversee strategic accounts to ensure service expectations, customer needs, and contractual obligations are met</li><li>Serve as the point of escalation for complex customer service and account-related issues</li><li>Build strong client relationships through proactive communication and service support</li><li>Monitor team performance metrics, including response times, open work order aging, and service levels</li><li>Support new account rollouts and partner cross-functionally to ensure smooth implementation</li><li>Oversee quoting, work order communication, and account documentation processes</li><li>Partner with the Director on special projects with priority clients</li></ul><p><strong> </strong></p><p><strong>Qualifications</strong></p><ul><li>Associates or Bachelors Degree preferred</li><li>5+ years of experience in customer service, account management, or related role</li><li>2+ years of leadership or supervisory experience( you will oversee a small team)</li><li>Experience in a service-based industry such as facilities, mechanical/HVAC, construction, manufacturing or related environments</li><li>Strong communication, organizational, and problem-solving skills</li></ul><p> </p><p>If you are interested in this opportunity and would like to be considered, apply today or email your resume to <strong>kelsey.ryan@roberthalf(.com)</strong></p>
- 2026-07-21T00:00:00Z