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1 result for Communications Specialist in Springfield, MA
- Holyoke, MA
- onsite
- Temporary / Contract
- 17.1 - 19.8 USD / Hourly
- <p>Our client in <strong>Holyoke, Massachusetts</strong> is seeking a <strong>Call Center Specialist</strong> for a contract opportunity. This role is ideal for a customer-focused professional with strong communication skills, a positive attitude, and the ability to manage a high volume of calls while delivering excellent service.</p><p>The Call Center Specialist will serve as a key point of contact for customers, assisting with inquiries, resolving issues, and ensuring a professional and efficient customer experience.</p><p>Key Responsibilities</p><ul><li>Answer incoming calls and respond to customer inquiries in a timely and professional manner</li><li>Provide accurate information regarding products, services, accounts, or processes</li><li>Resolve customer concerns and escalate more complex issues as needed</li><li>Document customer interactions, updates, and outcomes in internal systems</li><li>Maintain a high level of professionalism and empathy in all communications</li><li>Meet performance metrics related to call volume, response time, and service quality</li><li>Collaborate with internal departments to support customer needs and resolve issues efficiently</li></ul><p><br></p>
- 2026-05-06T00:00:00Z