<p>A large, mission-driven organization within the public sector health and human services domain is seeking a <strong>Business Systems Architect / Senior Business Systems Analyst</strong> to lead a strategic effort focused on optimizing and modernizing a complex case management technology ecosystem. This is a confidential search for a long-term initiative that requires a blend of systems strategy, business architecture, and hands-on analysis.</p><p><strong>About the Role</strong></p><p>This individual will be responsible for evaluating current system capabilities, defining business and system architecture, and mapping processes across multiple platforms to drive consistency, efficiency, and strategic use of technology. The initial focus will be on the organization’s case management systems, which span Salesforce, Microsoft Dynamics, and several additional applications used across different business units.</p><p>The goal is to streamline, align, and modernize these systems to support future scalability and operational effectiveness. This role may involve either working independently or partnering with internal subject-matter experts who deeply understand existing workflows.</p><p><strong>Key Responsibilities</strong></p><ul><li>Assess current-state case management systems and supporting applications across multiple business areas.</li><li>Define system capabilities, business architecture, and process flows to recommend opportunities for standardization and consolidation.</li><li>Partner closely with internal business teams and technical teams to distill complex requirements and translate them into actionable solution strategies.</li><li>Develop detailed documentation including workflows, capability maps, system interaction diagrams, and functional requirements.</li><li>Serve as a thought partner in shaping a long-term solution strategy leveraging low-code/no-code tools.</li><li>Work with cross-functional teams from IT, business stakeholders, and external partners to guide solution design and ensure alignment with organizational goals.</li><li>Provide recommendations that balance current-state realities with future-state architectural vision.</li><li>Support decision-making around whether to backfill internal SMEs or leverage external expertise.</li></ul><p><br></p>
We are looking for an experienced Business Systems Analyst to join our team on a long-term contract basis. This role will involve analyzing and optimizing current systems to ensure efficient use of technology, particularly within case management platforms. The ideal candidate will bring a strong background in public sector health, human services, or insurance, and will play a key role in driving strategic solutions.<br><br>Responsibilities:<br>• Assess and document existing system capabilities and business architecture processes.<br>• Develop strategies to optimize case management systems, including Salesforce and Dynamics.<br>• Collaborate with cross-functional teams to identify opportunities for system consolidation and improved efficiency.<br>• Work with low-code/no-code platforms to implement solutions tailored to organizational needs.<br>• Facilitate workshops and meetings to gather requirements and align stakeholders on project objectives.<br>• Create detailed Business Requirement Documents (BRDs) and ensure alignment with project goals.<br>• Apply Agile Scrum methodologies to manage project tasks and timelines effectively.<br>• Provide expertise in public sector health and human services or insurance processes.<br>• Support the transition of internal employees into project roles as needed.<br>• Deliver actionable recommendations to improve technology utilization.
