We are looking for an IT Specialist to join our team in Ann Arbor, Michigan. This is a Contract to permanent opportunity within a non-profit organization dedicated to making a positive impact in the community. The ideal candidate will have a strong foundation in IT support and a desire to grow their expertise in systems administration, cybersecurity, and data operations. This role offers the chance to collaborate with internal teams and external providers while contributing to meaningful projects.<br><br>Responsibilities:<br>• Provide technical support for hardware, software, and connectivity issues, ensuring smooth operations for both onsite and remote users.<br>• Assist users with technical challenges related to online portals, fostering a seamless user experience.<br>• Document system updates and effectively communicate changes to staff.<br>• Manage onboarding and offboarding processes, including account setup, permissions, and hardware configuration.<br>• Support Microsoft 365 and Azure AD administration tasks in collaboration with external IT vendors.<br>• Maintain data integrity and ensure adherence to established protocols for system and file structures.<br>• Implement system enhancements and update internal documentation to reflect changes.<br>• Participate in cybersecurity efforts, including audits and vendor recommendations, to ensure a secure IT environment.<br>• Coordinate with external IT service providers on upgrades, maintenance, and technology needs assessments.<br>• Assist in technology procurement and inventory management to support organizational operations.
