We are looking for an experienced L2 Help Desk Support Engineer to join our team in King of Prussia, Pennsylvania. In this Contract to permanent role, you will provide direct technical support to end users, addressing hardware, software, and peripheral issues while ensuring a seamless customer experience. The position offers an excellent opportunity to work in the dynamic insurance industry, contributing to problem resolution and system optimization.<br><br>Responsibilities:<br>• Deliver prompt and detail-oriented technical support to on-site and remote employees, ensuring issues are resolved efficiently.<br>• Manage and prioritize incoming service tickets, adapting to changing priorities as needed.<br>• Diagnose and resolve technical problems related to hardware, software, and network systems.<br>• Administer and troubleshoot Active Directory, Office 365, Intune, and other enterprise tools.<br>• Collaborate with internal and external resources to address complex incidents and provide timely solutions.<br>• Communicate updates and resolutions to users regarding open service requests.<br>• Document issues and resolutions thoroughly to contribute to the development of a comprehensive knowledge base.<br>• Perform network troubleshooting to identify and resolve connectivity issues.<br>• Advocate for expedited resolution of critical issues, ensuring minimal disruption to operations.<br>• Work with major hardware platforms such as Dell, Lenovo, and HP to provide effective support.
We are looking for a dedicated Application Support Engineer to join our team in Piscataway, New Jersey. In this long-term contract role, you will leverage your technical expertise to support and maintain the organization's learning management system and provide assistance to internal and external partners. This position requires a strong blend of problem-solving skills, administrative capabilities, and technical knowledge to ensure the optimal functionality of our platform.<br><br>Responsibilities:<br>• Provide technical support as the administrator of the organization's learning management system, diagnosing and resolving platform-related issues.<br>• Collaborate with internal and external teams to implement technical fixes and enhancements for the platform.<br>• Research emerging technologies and recommend improvements to enhance user support and operational efficiency.<br>• Create and update user guides and documentation to assist stakeholders in navigating the platform.<br>• Manage course uploads and produce both standard and customized reports to support organizational needs.<br>• Assist with onboarding and technical implementations for new partners using the learning management system.<br>• Participate in testing and reviewing requirements for platform enhancements, including writing user acceptance testing scripts.<br>• Coordinate virtual events and webinars, handling registration setup, production support, and post-event reporting.<br>• Conduct keyword research and content audits to optimize the platform's website and improve data integrity.<br>• Generate analytics and usage reports for eLearning products, identifying trends and actionable insights to support decision-making.
<p>We are looking for an IT Support Specialist to join our dynamic team in Somerset, New Jersey. This hybrid position offers a mix of onsite and remote work, providing opportunities to grow both professionally and technically in a collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Deliver remote technical support for desktops, laptops, printers, mobile devices, and software applications.</p><p>• Manage help desk tickets efficiently, troubleshooting and resolving issues while maintaining clear communication with clients.</p><p>• Support Windows Server environments, including Active Directory and Group Policy configurations.</p><p>• Monitor network performance and connectivity, addressing system alerts and optimizing functionality.</p><p>• Configure and deploy workstations and mobile devices, ensuring proper setup and operation.</p><p>• Assist in hardware installations, upgrades, and replacements to maintain client systems.</p><p>• Document troubleshooting procedures, client setups, and internal workflows to ensure consistency and knowledge sharing.</p><p>• Collaborate with senior technicians on escalated issues and participate in IT-related projects.</p><p>• Contribute to client onboarding processes, integrating new systems and ensuring smooth transitions.</p>
<p>We are looking for a skilled Sr. IT Security Engineer to join our team in Bensalem, Pennsylvania. In this role, you will lead efforts to design, implement, and manage security solutions that safeguard the organization’s infrastructure and data. Your expertise will be instrumental in developing advanced threat detection systems, conducting vulnerability assessments, and driving compliance with industry standards.</p><p><br></p><p>Responsibilities:</p><p>• Design and deploy centralized security monitoring systems and advanced threat detection solutions to enhance incident response capabilities.</p><p>• Oversee intrusion detection and prevention systems, analyzing and responding to suspicious activities to mitigate risks.</p><p>• Implement and maintain network-based security solutions while establishing data privacy policies.</p><p>• Perform regular vulnerability assessments using tools like Nessus, identifying and remediating security gaps.</p><p>• Develop strategies for zero-day threat protection and manage endpoint protection technologies to prevent malware.</p><p>• Configure and manage identity and access management systems, such as Okta, to ensure secure user authentication.</p><p>• Architect secure network solutions, including firewalls, web content filtering, and data loss prevention systems.</p><p>• Maintain detailed security architecture documentation and provide periodic reports on security posture.</p><p>• Collaborate with IT and compliance teams to promote security best practices and ensure regulatory compliance.</p><p>• Monitor and manage security devices to protect systems from internal and external threats.</p>
We are looking for a skilled Applications Support Specialist to provide operational and administrative support within a global learning management system. Based in King of Prussia, Pennsylvania, this role focuses on ensuring efficient training delivery, system maintenance, and troubleshooting to enhance user experiences. This is a long-term contract position with opportunities to work onsite up to three times per week or remotely within the Eastern or Central time zones.<br><br>Responsibilities:<br>• Manage the creation, updating, and maintenance of training items, curricula, and learning plans within the SuccessFactors platform.<br>• Configure assignment rules and target audiences to streamline training assignments for Commercial learners.<br>• Set up courses and sessions, oversee enrollments, and handle completion tracking and equivalency approvals.<br>• Address system and access issues, escalating complex challenges to IT or enterprise teams as necessary.<br>• Troubleshoot user access, assignment, and completion problems, providing clear guidance to stakeholders.<br>• Generate compliance and completion reports while validating data accuracy using Excel.<br>• Support the deployment of new learning initiatives, such as curriculum launches and campaign-based assignments.<br>• Communicate timelines and status updates to stakeholders to ensure consistent and smooth learning experiences.<br>• Adhere to established governance standards, including naming conventions and metadata protocols.<br>• Contribute to continuous improvement efforts by participating in forums and suggesting incremental process enhancements.
<p>We are looking for an experienced ServiceNow Architect/Engineer. In this role, you will lead the implementation and optimization of ServiceNow modules, with a focus on Enterprise Architecture capabilities. This is a long-term contract position offering opportunities to work with cutting-edge technologies and drive impactful solutions.</p><p><br></p><p>Responsibilities:</p><p>• Lead the implementation of ServiceNow Enterprise Architecture products, including application, technology, and information portfolio management.</p><p>• Align resources with organizational goals and streamline processes using ServiceNow modules.</p><p>• Optimize Service Portfolio Management, including business services, technology services, and service offerings.</p><p>• Oversee the implementation and enhancement of Digital Portfolio Management within ServiceNow.</p><p>• Integrate Service Mapping concepts, including tag-based mapping, into operational workflows.</p><p>• Manage and utilize foundational data within the ServiceNow platform, such as users, groups, and reference data.</p><p>• Develop and enhance integrations between ServiceNow and external systems using APIs and robust transformation techniques.</p><p>• Create workflows, scripted APIs, and perform development activities to customize ServiceNow solutions.</p><p>• Collaborate with cross-functional teams to ensure alignment with enterprise architecture objectives.</p><p>• Provide technical expertise to support the operationalization of Enterprise Architecture capabilities.</p>
Overview: Our organization is seeking an experienced Senior Security Engineer to join our Information Security team. Reporting to the Manager SecOps, you will play a critical role in designing, implementing, and maintaining robust security architectures that protect our network infrastructure from cyber threats. This position offers the opportunity to work collaboratively across the Information Systems department, assess and mitigate information security risks, and ensure compliance with financial institution regulations. WKey Responsibilities: Design, implement, and manage SPLUNK SIEM solutions for centralized monitoring, threat detection, and effective incident response. Operate intrusion detection and protection systems and respond to suspicious activities. Deploy and maintain network-based Data Loss Prevention (DLP) solutions; develop and manage data privacy policies. Conduct regular vulnerability assessments with tools such as Nessus, and execute remediation plans. Implement zero-day threat protection platforms and develop response strategies. Manage endpoint protection solutions to mitigate malware and advanced threats. Deploy and maintain Identity and Access Management (IAM) technologies including Okta and RSA. Architect and configure secure network solutions including firewalls, NGFWs, and web content filtering tools. Maintain comprehensive security architecture documentation and generate regular security posture reports. Collaborate with IT and compliance teams to ensure adherence to security best practices and regulatory requirements.
We are looking for a skilled Infrastructure & Cloud Engineer to oversee the design and management of our organization's cloud and IT systems. This role is essential in ensuring the scalability, security, and efficiency of both cloud-based and on-premises environments. The ideal candidate will bring extensive knowledge of Microsoft technologies, including Azure and Microsoft 365, with a focus on supporting a mission-driven organization.<br><br>Responsibilities:<br>• Design and manage Azure cloud environments to ensure scalability and security.<br>• Administer and optimize Microsoft 365 tools, including Office 365, Intune, Entra ID, and Endpoint Protection.<br>• Plan and execute migrations between on-premises systems and cloud platforms with minimal disruption.<br>• Configure and maintain Windows Server environments while adhering to security best practices.<br>• Implement and enforce device management and endpoint protection policies.<br>• Develop automated workflows using tools such as Power Automate to enhance efficiency.<br>• Collaborate with internal teams to identify technology needs and deliver tailored solutions.<br>• Provide training and support to staff on IT infrastructure and cloud technologies.<br>• Document system configurations and processes to ensure compliance with policies and regulations.<br>• Monitor and improve system performance and reliability across all platforms.
<p><strong>Machine Learning Engineer II </strong>(Contract)</p><p><strong>Location: </strong>Hybrid – Philadelphia, PA <strong>or </strong>Washington, DC | Onsite 3–4 days per week</p><p><strong>Assignment Length:</strong> 38 Weeks, Potential for Extension</p><p><strong>Position Overview</strong></p><p>We are seeking a <strong>Research / Machine Learning Engineer II</strong> to support advanced AI/ML initiatives across large-scale consumer-facing platforms, including Search, Browse, Personalization, Campaign Management, and Voice/NLP technologies. This role is heavily focused on <strong>model validation, quality, and automation</strong>, with an emphasis on building and enhancing machine learning models that validate and support AI-driven tools developed by engineering teams.</p><p>The ideal candidate brings a strong quality mindset, hands-on experience with machine learning models, and a deep interest in testing and validating large language models (LLMs) and AI systems in production-like environments.</p><p><strong>Key Responsibilities</strong></p><ul><li>Design, build, and enhance <strong>machine learning models primarily used for validation and quality assurance</strong> of AI/ML-driven tools.</li><li>Develop models that assist in testing, validating, and improving automation frameworks used by engineering and tooling teams.</li><li>Enhance and support existing AI/ML automation tools, including those working with <strong>speech and NLP data</strong>.</li><li>Implement <strong>prompt-based interactions with Large Language Models (LLMs)</strong> to support validation and test use cases.</li><li>Research, evaluate, and experiment with various ML models across multiple domains to determine best-fit solutions.</li><li>Contribute software development efforts toward <strong>proof-of-concept initiatives</strong> in AI/ML, NLP, and related strategic areas (e.g., Computer Vision where applicable).</li><li>Collaborate closely with cross-functional engineering, tooling, and SDET teams across multiple locations.</li><li>Support and mentor engineering teams by promoting modern software development, data practices, and quality-driven AI development.</li><li>Ensure AI/ML solutions meet expectations for <strong>performance, reliability, scalability, and product quality</strong>.</li></ul>
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. In this long-term contract role, you will play a key part in providing hands-on technical assistance and troubleshooting support to ensure smooth operations. This position offers an excellent opportunity for individuals eager to grow their IT skills while contributing to essential projects.<br><br>Responsibilities:<br>• Assist in the installation, setup, and maintenance of computer systems and hardware.<br>• Respond to IT-related inquiries and provide solutions to technical issues via phone or in-person support.<br>• Troubleshoot and resolve problems related to Windows operating systems, including Windows 10 and Windows 11.<br>• Carry and deliver equipment to designated locations within the facility as needed.<br>• Manage service desk tickets and ensure timely resolution of user concerns.<br>• Utilize Active Directory to manage user accounts and permissions effectively.<br>• Provide basic troubleshooting and technical support for common software and hardware issues.<br>• Collaborate with team members to ensure seamless migration to Windows 11.<br>• Document technical processes and solutions to improve future support efforts.
<ul><li>Hydraulic filter application sizing and recommendations based on customer specifications. </li><li>Replacement MP Filtri products suggestions based on competitor’s information </li><li>Element interchange – discussion on filtration improvements. Changeover from older or discontinued media to modern, efficient media.</li><li>Adapt current stock to customer needs for quick turnaround time to delivery.</li><li>Ability to explain mechanical and electrical requirements for filtration accessories and products.</li><li>Review Quality issues on product failure and root cause analysis. Provide line of action to satisfy customer requests.</li><li>Assist with new product design and development products and systems for needs of team members and customers.</li><li>Assist team members and customers with application information.</li></ul>
<p>We are looking for a skilled Desktop Support Analyst to join our team in Klingerstown, PA with occasional travel to Newark, NJ/ Elizabeth, NJ (after training). This contract position with the potential for a permanent role offers an opportunity to provide technical assistance across office environments and manufacturing facilities. You will play a key role in resolving immediate IT issues while contributing to long-term technological improvements.</p><p><br></p><p>Responsibilities:</p><p>• Deliver comprehensive IT support for desktop systems in both office and manufacturing settings.</p><p>• Respond promptly to technical issues, ensuring minimal disruption to operations.</p><p>• Maintain and troubleshoot desktop hardware, including workstations and peripheral devices.</p><p>• Administer and manage Active Directory for user accounts and access control.</p><p>• Deploy and configure Windows 10 operating systems and ensure optimal performance.</p><p>• Handle desktop imaging processes to streamline system setups and updates.</p><p>• Collaborate with plant management and IT teams to recommend and implement technology solutions.</p><p>• Monitor system performance and identify areas for improvement.</p><p>• Provide guidance and training to end-users on software and hardware functionalities.</p>
We are seeking a skilled Desktop Support Analyst to join our team in New York, NY. In this long-term contract role, you will play a vital part in maintaining and supporting desktop systems, ensuring smooth operations throughout the organization. The ideal candidate will possess a strong background in desktop hardware, software, and imaging, as well as the ability to troubleshoot and resolve technical issues efficiently.<br><br>Responsibilities:<br>• Provide technical support for desktop systems, including hardware, software, and peripherals.<br>• Configure, install, and maintain workstations with Windows 10 and other necessary software.<br>• Troubleshoot and resolve issues related to Active Directory, ensuring proper access and permissions.<br>• Perform desktop imaging and deployment to optimize workstation setup processes.<br>• Diagnose and repair hardware issues, minimizing downtime for end-users.<br>• Collaborate with team members to implement system updates and enhancements.<br>• Respond promptly to service requests and document solutions for future reference.<br>• Maintain accurate inventory of desktop hardware and software assets.<br>• Educate end-users on best practices for utilizing workstation tools effectively.<br>• Ensure compliance with organizational IT policies and procedures.
We are looking for a skilled Systems Engineer to join our team in Philadelphia, Pennsylvania. In this role, you will leverage your expertise in system architecture and cloud technologies to design, implement, and maintain robust solutions that drive operational efficiency. This is a long-term contract position offering the opportunity to work in a dynamic healthcare environment.<br><br>Responsibilities:<br>• Manage and optimize Active Directory and Azure Active Directory environments to ensure seamless access and security.<br>• Configure and maintain Microsoft Windows Server systems to support business-critical applications.<br>• Implement and support Citrix technologies, enabling efficient virtualization and remote access solutions.<br>• Administer cloud platforms such as AWS to enhance scalability and infrastructure reliability.<br>• Oversee database management tasks for systems using MySQL, MariaDB, and PostgreSQL.<br>• Develop and deploy automation scripts using tools like Ansible, Bash, and Python to streamline processes.<br>• Utilize Docker and Kubernetes for containerization and orchestration of applications.<br>• Collaborate with cross-functional teams to integrate ServiceNow applications and support Agile workflows.<br>• Monitor and troubleshoot network load balancing to ensure optimal performance.<br>• Maintain version control and code repositories using Git Stash.
Our company is seeking a highly skilled and motivated Systems Engineer to join our technology team in New York City. This is an exciting opportunity for a proactive IT detail oriented to play a critical role in maintaining and optimizing our IT infrastructure. Job Summary: As a Systems Engineer, you will be responsible for supporting, maintaining, and enhancing our IT systems to ensure seamless operation and exceptional reliability. Your knowledge and experience will help drive our technical initiatives and support our end-users efficiently. Responsibilities: Manage and maintain IT infrastructure including servers, storage systems, network devices, and all related components. Monitor system performance, promptly troubleshoot issues, and ensure high system availability and reliability. Configure and administer Azure cloud services (virtual machines, storage, networking, security). Oversee Windows Server environments (2016/2019/2022): installation, configuration, and ongoing maintenance. Manage Active Directory, including user accounts, group policies, security permissions, and domain services. Perform virtualization tasks using VMware: provisioning servers, managing virtual machines, and resolving escalated issues. Administer Barracuda Backups Appliance and support data backup and recovery processes. Maintain SAN Nimble storage systems to ensure performance and continuity. Collaborate with teams to implement and manage secure file transfer solutions (MFT, SFTP). Conduct system upgrades, patching schedules, and security updates based on best practices. Provide timely technical support to end-users, resolving issues related to hardware, software, and network connectivity. Create and maintain robust documentation for system configurations, operational procedures, and troubleshooting processes.
<p>Overview</p><p>We are seeking a <strong>DevOps Engineer II</strong> to support a DevOps/SRE function focused on <strong>media analysis pipeline components</strong> tied to large‑scale data and analytics workflows. This team is primarily centered around <strong>Terraform automation, GitOps, and infrastructure as code</strong> within a cloud‑based environment.</p><p>This role is ideal for a <strong>self‑starter</strong> who can work with minimal oversight, solve problems independently, and collaborate effectively with engineering and product teams. Prior experience with video engineering or media pipelines is a plus but not required.</p><p>The role will involve working in an <strong>AWS environment</strong>, supporting how applications are securely deployed, exposed, and maintained across environments.</p><p><br></p><p>Key Responsibilities</p><ul><li>Support cloud deployments for <strong>media analysis pipeline components</strong></li><li>Collaborate with software engineers, product managers, and business stakeholders to ensure reliable deployments and stable operations</li><li>Build, maintain, and improve <strong>CI/CD pipelines</strong> for provisioning and deployment across environments</li><li>Automate operational processes, monitoring, and reliability tooling</li><li>Troubleshoot and resolve issues across development, test, and production environments</li><li>Build and maintain tools for deployment, monitoring, and operational support</li><li>Communicate project status, risks, and issues clearly to internal teams</li><li>Help streamline DevOps and SRE processes through <strong>automation and best practices</strong></li></ul><p><br></p><p>Biggest Needs</p><ul><li><strong>Strong Terraform experience (must‑have)</strong></li><li>Strong automation background in a DevOps or SRE environment</li><li>Hands‑on experience with <strong>Infrastructure as Code</strong></li><li><strong>AWS experience required</strong></li><li>Experience with <strong>Ansible</strong> and <strong>GitOps</strong> highly preferred</li><li>Strong Linux/Unix background</li><li>Security‑minded engineer who understands how applications are securely exposed and protected in cloud environments</li><li>Video engineering or media pipeline experience is a plus</li></ul><p><br></p><p>Top Skills</p><ul><li>Terraform</li><li>Automation / Infrastructure as Code</li><li>Ansible</li><li>GitOps</li><li>AWS</li><li>Linux / Unix</li><li>CI/CD</li><li>Security‑focused cloud deployment experience</li></ul>
We are looking for a skilled Security Engineer IV to join our team on a long-term contract basis in Philadelphia, Pennsylvania. This role focuses on enhancing cybersecurity practices, ensuring compliance with security policies, and developing innovative solutions to protect network systems. The ideal candidate will possess a strong technical background in network security, risk management, and Agile methodologies.<br><br>Responsibilities:<br>• Collaborate with program managers to define product vision and plan security-related initiatives.<br>• Ensure evidence collection processes are conducted, managed, and archived according to established guidelines to preserve data integrity.<br>• Identify areas for improvement and recommend changes to enhance security protocols.<br>• Perform complex updates and routine maintenance for security products.<br>• Respond to security incidents and provide advanced support for help desk tickets.<br>• Manage relationships with internal business units, customers, suppliers, and stakeholders to uphold security standards.<br>• Conduct risk assessments and apply risk management principles to strengthen security measures.<br>• Review and monitor security logs to identify and address potential violations.<br>• Develop and implement policies to align with cybersecurity best practices.<br>• Contribute to the secure software development lifecycle, including DevOps processes.
We are looking for a skilled and dedicated Cyber Security Engineer to join our team in Chesterbrook, Pennsylvania. This contract-to-permanent position involves overseeing information security governance, managing vendor relationships, and mitigating risks to ensure a secure and compliant environment. The ideal candidate will bring hands-on expertise in security practices, coupled with strong analytical and communication skills, to drive the implementation of robust security programs.<br><br>Responsibilities:<br>• Act as the primary liaison with offshore teams to ensure compliance with organizational security policies and standards.<br>• Monitor vendor performance against service level agreements and identify areas for improvement.<br>• Develop and enforce governance practices to align operations with security and compliance requirements.<br>• Collaborate with business units to ensure security measures are integrated into vendor projects.<br>• Conduct assessments to evaluate supplier compliance with confidentiality, integrity, and availability standards.<br>• Provide expert advice on information security, analyzing vulnerabilities and recommending remediation strategies.<br>• Draft and maintain organizational security policies and procedures, ensuring adherence to compliance standards.<br>• Prepare detailed reports on security governance and vulnerabilities for stakeholders and leadership teams.<br>• Facilitate regular risk assessments and vulnerability scans, ensuring timely resolution of findings.<br>• Support special projects and contribute to the continuous improvement of security practices.
We are looking for a skilled Palantir AI Engineer to join our team in New York, New York. In this role, you will leverage your expertise in Palantir Foundry to design and implement advanced data solutions and decision-support systems. This position requires a hands-on approach to building scalable AI-powered applications that address complex business challenges across various industries.<br><br>Responsibilities:<br>• Design and maintain data integration pipelines using Palantir Foundry tools such as Code Repositories, Transform, and Contour.<br>• Develop and refine ontologies, object models, and workflows to support operational decision-making.<br>• Build full-stack applications utilizing Palantir Foundry’s frameworks, including Slate and Quiver.<br>• Automate processes for data ingestion, transformation, governance, and lineage tracking.<br>• Integrate machine learning models and large language models into Foundry pipelines to enhance decision systems.<br>• Create intelligent workflows that facilitate real-time or near-real-time decision-making.<br>• Collaborate with enterprise users and technical teams to define requirements and develop scalable architectures.<br>• Translate high-level business challenges into actionable engineering solutions.<br>• Lead engineering initiatives through all phases, from design to deployment and iteration.<br>• Provide technical leadership and guidance across data and AI projects.
<p>We are seeking a detail oriented and proactive Sales Support Specialist to support our Sales team. This role is responsible for managing customer accounts, ensuring accuracy in forecasting and order processing, and maintaining strong communication across internal and external stakeholders. The ideal candidate thrives in a fast-paced environment, is highly organized, and demonstrates strong analytical and interpersonal skills.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Support and manage customer accounts by reviewing forecasts, purchase orders, and sales agreements to ensure accuracy and alignment</li><li>Maintain and monitor supply chain requirements, recommending solutions to meet minimum stock levels, special shipment needs, and sales agreement renewals</li><li>Assist in the preparation, review, and implementation of sales agreements, ensuring smooth approval processes</li><li>Collaborate with Sales on quoting major orders and provide insights on large accounts and product families</li><li>Maintain accurate and timely communication with customers, internal teams, and stakeholders to minimize discrepancies and ensure data integrity</li><li>Learn and develop knowledge of company products and applications</li><li>Participate in special projects and initiatives as needed</li></ul><p><br></p>