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15 results for Product Support Specialist in Somerville, NJ

Sales Support Specialist

Mountainside, NJ
onsite
Permanent / Full Time
55000 - 60000 USD / Yearly
We are looking for a Sales Support Specialist to provide responsive service and administrative support for customers purchasing through online channels and representative showrooms. This position plays an important role in managing orders, resolving service concerns, and helping ensure a smooth experience from purchase through delivery. The ideal candidate brings strong organizational skills, a customer-focused mindset, and the ability to balance multiple priorities in a fast-paced light manufacturing environment. Responsibilities: • Deliver timely, detail-focused assistance to customers by addressing product questions, order updates, and service-related concerns across web sales and showroom channels. • Process sales orders accurately for online and showroom transactions, and monitor each order through fulfillment to support on-time delivery. • Support website sales administration by following established procedures, completing research, and assisting with operational tasks tied to digital order activity. • Coordinate payment collection for incoming inventory orders so shipments can be released without delay. • Arrange and confirm delivery logistics when additional coordination is required to meet customer expectations. • Investigate service issues, returns, and shipping problems, then take appropriate action by preparing documentation, issuing call tags, and guiding cases toward resolution. • Manage freight and parcel claims with carriers and other transportation providers, ensuring proper follow-up and recordkeeping. • Build product knowledge to clearly explain features, benefits, and value to customers and strengthen long-term client relationships. • Maintain accurate records and work within business systems to support sales support and customer service workflows.
2026-09-08T00:00:00Z

Application Support Engineer

Woodbridge, NJ
onsite
Temporary / Contract
42.75 - 49.5 USD / Hourly
We are looking for an Application Support Engineer to join a financial services organization in Woodbridge, New Jersey on a Long-term Contract basis. This position is ideal for a hands-on technical specialist who enjoys solving user issues, supporting endpoint environments, and improving day-to-day IT operations. The role combines second-level support responsibilities with device management, scripting, and collaboration across core infrastructure technologies. Responsibilities: • Deliver second-line technical support for end-user hardware, software, and application issues across the business • Investigate and resolve escalated incidents, ensuring timely diagnosis and clear communication with users and internal teams • Manage Microsoft Intune activities such as device configuration, policy administration, and application deployment • Create and update PowerShell scripts to streamline repetitive support tasks and improve operational efficiency • Support Windows desktop environments, including laptop setup, imaging, deployment, maintenance, and patching • Assist with account, access, and device administration in Active Directory and Azure AD environments • Perform foundational network troubleshooting to identify connectivity issues and support issue resolution • Contribute to hands-on support work when needed, including Level 1 assistance and laptop build preparation • Maintain accurate technical documentation, support procedures, and knowledge resources for recurring issues
2026-08-25T00:00:00Z

Application Support Engineer

Trumbauersville, PA
onsite
Permanent / Full Time
75000 - 80000 USD / Yearly
We are looking for an Application Support Engineer to strengthen and improve enterprise applications in Trumbauersville, Pennsylvania. This position supports critical business systems with an emphasis on Epicor, while working across departments to keep processes efficient, reliable, and aligned with operational goals. The ideal candidate brings a strong understanding of end-to-end business workflows, analytical problem-solving skills, and the ability to turn system and data insights into practical improvements. Responsibilities: • Provide day-to-day support for enterprise applications, with primary ownership of Epicor-related issues, enhancements, and user needs. • Partner with teams across sales, customer service, production, purchasing, supply chain, quality, and finance to understand process challenges and improve system performance. • Analyze business workflows spanning quote-to-cash and procure-to-pay to identify opportunities for better efficiency, accuracy, and system utilization. • Develop reports, metrics, and key performance indicators by extracting and interpreting data to support informed decision-making. • Investigate application problems, troubleshoot root causes, and coordinate solutions that minimize disruption to business operations. • Translate business requirements into functional system updates, process improvements, and practical technical recommendations. • Collaborate with IT and business stakeholders to align application capabilities with operational and financial objectives. • Support ongoing optimization efforts within the ERP environment, including testing, documentation, and user guidance for system changes.
2026-09-10T00:00:00Z

Sales Support

New York, NY
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Sales Support specialist to join our team on a contract basis. This role supports sales operations by managing customer inquiries, coordinating order activity, and helping maintain a smooth experience from initial contact through post-sale follow-up. The ideal candidate brings strong communication skills, sound judgment, and the ability to stay organized in a fast-paced environment. Responsibilities: • Respond to incoming customer and sales team requests with timely, accurate information and practical support. • Assist with order entry by reviewing details, processing documentation, and helping ensure records are complete and correct. • Provide post-sale assistance by coordinating follow-up activities, resolving routine issues, and supporting customer satisfaction efforts. • Partner with internal sales contacts to track account activity, prepare updates, and keep opportunities moving forward. • Support both inbound and outbound sales efforts through outreach, correspondence, and follow-up with customers or prospects. • Maintain organized sales records, customer data, and order documentation to help ensure operational accuracy. • Help identify and address service or process issues that may affect order flow, communication, or client experience.
2026-09-10T00:00:00Z

Sales Support

Newark, NJ
onsite
Temporary / Contract
21.375 - 24.75 USD / Hourly
We are looking for a detail-oriented Sales Support team member to join a manufacturing company in Newark, New Jersey on a contract assignment expected to last about one month. This fully onsite role supports customer inquiries, pricing activities, and day-to-day sales coordination while helping move opportunities from first contact through completion. The ideal candidate brings a customer-focused approach, strong follow-through, and the ability to balance multiple requests in a fast-paced environment. Responsibilities: • Respond to inbound customer calls and inquiries, gather relevant details, and guide customers toward suitable products or service options. • Create pricing estimates and formal proposals, then reconnect with customers to address questions and advance open opportunities. • Oversee sales-related activity from the initial request through final outcome, ensuring timely communication at each stage. • Manage order updates, requested changes, and sensitive customer interactions with care while coordinating internal support when needed. • Support new customer setup activities and help maintain a smooth onboarding experience. • Keep account records, customer interactions, and sales updates accurate and current within internal business systems. • Work closely with sales, marketing, and operational teams to develop practical solutions that meet customer requirements. • Build knowledge of the company’s portable storage and container-based offerings in order to provide informed service and recommendations. • Deliver consistent customer support throughout the full sales cycle while helping maintain service quality in a fully onsite environment. • Contribute to order entry and related administrative sales support tasks as business needs require.
2026-09-11T00:00:00Z

Customer Success Specialist

Basking Ridge, NJ
remote
Temporary / Contract
20 - 21 USD / Hourly
We are looking for a Customer Success Specialist to support customers in a fast-paced remote service environment. This long-term contract opportunity is ideal for someone who communicates clearly, stays calm under pressure, and enjoys helping people resolve questions efficiently. The right candidate is comfortable using digital tools, managing a high volume of interactions, and delivering thoughtful, solution-oriented support with empathy. Responsibilities: • Handle a large number of customer inquiries by phone and other communication channels while maintaining a helpful and detail-oriented approach • Provide responsive support to customers by listening carefully, identifying concerns, and guiding them toward effective resolutions • Assist with basic troubleshooting for remote technology and commonly used applications to maintain smooth customer interactions • Use communication and collaboration platforms to manage daily service activities • Navigate multiple browser windows and systems efficiently to research issues, document interactions, and follow up as needed • Apply sound judgment and empathy during each customer conversation, especially when addressing sensitive or urgent concerns • Maintain accurate records of customer issues, actions taken, and outcomes to support service quality and continuity
2026-09-01T00:00:00Z

Customer Success Specialist

Basking Ridge, NJ
onsite
Temporary / Contract
20 - 21 USD / Hourly
We are looking for a Customer Success Specialist to support customers from a remote work environment while delivering responsive, detail-oriented service. This Long-term Contract position is based in Basking Ridge, New Jersey, and is ideal for someone who communicates clearly, handles a fast-paced workload with empathy, and is comfortable navigating digital tools throughout the day. The right candidate brings customer support experience, sound judgment, and the ability to resolve issues efficiently while maintaining a positive customer experience. Responsibilities: • Respond to a high volume of customer inquiries with patience and a service-focused approach. • Provide clear and thoughtful support over phone and other communication channels, using sound judgment to address a wide range of customer needs. • Troubleshoot basic technical issues encountered in a work-from-home setting, including problems related to computers, applications, and browser use. • Navigate multiple systems and browser windows efficiently to research information, document interactions, and complete follow-up tasks. • Use collaboration and communication platforms such as Google Meet, Slack, and Gmail to stay connected with team members and support daily operations. • Communicate solutions in a concise and easy-to-understand manner, ensuring customers feel heard and supported. • Maintain accurate records of customer interactions and actions taken to help ensure timely resolution and continuity of service.
2026-09-01T00:00:00Z

Level 1 Support Technician

Brick, NJ
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
We are looking for a skilled Level 1 Support Technician to provide dependable technical assistance for client environments. This role is suited for someone who enjoys solving user issues, maintaining stable systems, and building positive client relationships through responsive service. The position also supports infrastructure upkeep, accurate documentation, and participation in an on-call rotation to address urgent matters outside standard business hours. Responsibilities:• Deliver front-line technical assistance for user systems, business applications, and everyday IT issues, working to restore service efficiently.• Oversee the health of client technology environments by identifying issues early and helping maintain system reliability and uptime.• Partner with internal team members to deploy and support new hardware, software, and other technology solutions for clients.• Record troubleshooting steps, resolutions, and environment details to keep service documentation complete and current.• Communicate with clients clearly and attentively, gather issue details, and provide clear progress updates throughout the support process.• Participate in a rotating after-hours support schedule for one week each month to respond to urgent technical needs.• Support administration and troubleshooting across Windows-based systems, Active Directory, and Microsoft 365 environments.• Assist with basic network issue resolution and ticket management within a structured service desk workflow.
2026-09-01T00:00:00Z

Purchasing Specialist

Wescosville, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
Robert Half is seeking a detail-oriented Purchasing / Accounts Payable Specialist to support both procurement and AP functions. This role will be responsible for managing the purchasing process, vendor communication, purchase orders, invoice processing, and payment activities. Hands-on experience with SAP S/4HANA is required and candidates without SAP S/4HANA experience will not be considered.Key ResponsibilitiesPurchasing Functions<ul><li>Create, process, and track purchase orders within SAP S/4HANA.</li><li>Source materials and services from approved vendors.</li><li>Monitor inventory levels and coordinate replenishment needs with internal departments.</li><li>Obtain pricing, negotiate with vendors, and ensure cost-effective purchasing practices.</li><li>Follow up on open orders, delivery schedules, and vendor performance.</li><li>Maintain accurate procurement records and vendor data.</li></ul>Accounts Payable Functions<ul><li>Process a high volume of vendor invoices accurately and timely.</li><li>Perform three-way matching of purchase orders, receipts, and invoices.</li><li>Investigate and resolve invoice discrepancies and vendor payment issues.</li><li>Prepare and process check runs, ACH, and wire payments.</li><li>Reconcile vendor statements and maintain AP records.</li><li>Assist with month-end close activities and accruals as needed.</li></ul>
2026-09-11T00:00:00Z

Account Specialist

Mahwah, NJ
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for an Account Specialist to support daily account operations and provide responsive service to community stakeholders near Oakland, New Jersey. This contract opportunity has the potential to become permanent and is ideal for someone who can manage shifting priorities, follow through on assigned tasks, and communicate clearly with managers, vendors, and residents. The person in this role will help coordinate service requests, prepare project-related documentation, and keep account activities moving efficiently from initiation through completion. Responsibilities:• Carry out day-to-day assignments provided by the Account Manager, adjusting focus as priorities change throughout the business day.• Research organizational resources to gather accurate information, respond to inquiries, and build a strong understanding of association operations.• Prepare and submit proposal requests for upcoming projects, ensuring all necessary details are included for vendor review.• Coordinate work orders from intake through completion, tracking progress and helping maintain compliance with established procedures.• Review vendor proposals by comparing scope, pricing, and deliverables to support informed project decisions.• Communicate project updates, service information, and relevant status details to the community and internal stakeholders.• Draft and issue routine correspondence such as budget notices, annual meeting communications, and form-related letters.• Handle direct phone interactions professionally, addressing questions or routing matters to the appropriate contact when needed.
2026-09-11T00:00:00Z

Customer Service & Sales Support Coordinator

Edison, NJ
onsite
Temporary / Contract
20.9 - 24.2 USD / Hourly
We are looking for a Customer Service & Sales Support Coordinator to join a team on a Long-term Contract basis. This hybrid opportunity offers a structured weekday schedule and provides training on shipping terminology, documentation practices, and internal workflows so you can build confidence in the role. You will support customer accounts, coordinate shipment-related activities, and partner with internal teams to ensure timely communication, accurate records, and responsive service. Responsibilities:• Serve as a primary contact for customers by handling questions related to booking details, shipment progress, sailing timelines, and service updates.• Manage assigned customer accounts by providing day-to-day support, maintaining strong relationships, and escalating complex concerns when additional attention is needed.• Coordinate shipment activities by tracking deadlines for cargo and documents, collecting required information, and helping ensure submissions are complete and timely.• Prepare, review, and maintain accurate shipment records, confirmations, corrections, and related documentation in company-approved systems and files.• Support billing and accounts receivable tasks by monitoring payment activity, following up on overdue balances, and documenting collection efforts appropriately.• Address routine invoice and payment inquiries while working with internal teams to investigate discrepancies or resolve issues that affect account status.• Assist with spot shipment requests by gathering shipment details, relaying quote needs internally, and following up on open opportunities as directed.• Partner with sales and operations teams to provide updates on rates, space availability, routing options, cargo requirements, and shipment status.• Maintain organized electronic records, customer correspondence, and booking summaries while adapting to office-related operational updates as needed.
2026-09-11T00:00:00Z

Supply Chain Specialist

Somerville, NJ
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a detail-oriented Supply Chain Specialist to support inventory coordination, shipment planning, and warehouse activities for a manufacturing operation in Somerville, New Jersey. This Long-term Contract position offers the opportunity to work across suppliers, logistics partners, and internal teams to keep products moving efficiently and stock levels aligned with business needs. The ideal candidate is organized, analytical, and comfortable managing documentation, reporting, and day-to-day supply chain transactions in a fast-paced environment. Responsibilities: • Coordinate inbound product movements with suppliers and logistics partners to support steady inventory availability and efficient replenishment. • Manage import-related paperwork by ensuring timely and accurate communication between vendors, customs brokers, and warehouse providers. • Enter and maintain shipping, receiving, and inventory records with a high degree of accuracy across operational systems. • Partner with supply chain leadership and cross-functional coordinators to monitor stock positions and help prevent shortages or excess inventory. • Oversee activities across three third-party warehouse locations, including invoice review against service agreements and follow-up on damage-related issues. • Complete month-end inventory comparisons between internal records and third-party logistics partners to identify and resolve discrepancies. • Create recurring weekly and monthly inventory reports that highlight balances, movement trends, and stock status. • Arrange outbound sample shipments for customers, ensuring materials are prepared, documented, and dispatched on schedule. • Support additional operational assignments and special projects as directed by management.
2026-09-09T00:00:00Z

Bilingual Call Center Specialist

Allentown, PA
onsite
Temporary to Hire
20 - 22 USD / Hourly
Robert Half is seeking a professional and customer-focused Bilingual Call Center Representative to join a local team. In this role, you will handle inbound and outbound calls, assist customers with questions and concerns, provide accurate information, and deliver excellent service in both languages. The ideal candidate is a strong communicator, a problem-solver, and comfortable working in a fast-paced call center environment. Key Responsibilities:<ul><li>Answer inbound calls and make outbound calls to customers in a professional manner</li><li>Assist customers with account questions, service issues, order updates, and general inquiries</li><li>Communicate clearly and effectively in both English and Spanish </li><li>Document customer interactions accurately in the system</li><li>Resolve customer concerns efficiently while maintaining a high level of service</li><li>Escalate complex issues to the appropriate department when needed</li><li>Meet performance goals for call quality, response time, and customer satisfaction</li><li>Maintain confidentiality and follow company policies and procedures</li></ul>
2026-09-11T00:00:00Z

L1 Help Desk Technician

Fort Washington, PA
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for an L1 Help Desk Technician to provide dependable front-line technical support for both onsite employees and a large remote workforce in Pennsylvania. This contract position is ideal for someone who enjoys resolving everyday IT issues, supporting end users directly, and working in a Microsoft-centered environment. The role combines hands-on desktop support with remote assistance, ticket management, and routine device setup while helping maintain a smooth day-to-day technology experience across the organization. Responsibilities: • Deliver first-level technical assistance to employees working in the office as well as staff connecting remotely from other locations. • Manage incoming support requests through the ticketing queue, document issues accurately, and move cases forward to resolution in a timely manner. • Troubleshoot Windows-based hardware and software problems, including common break/fix incidents affecting desktops, laptops, and user accounts. • Provide direct one-on-one support through chat, remote access tools, and occasional phone interaction to address user concerns efficiently. • Prepare and configure end-user devices for deployment, ensuring systems are ready for business use. • Perform routine checks on key office technology and infrastructure at the beginning and end of the workday to help identify issues early. • Support a Dell-based workstation environment and assist users with Microsoft platform-related questions and technical problems. • Collaborate closely with the onsite team to extend coverage and reduce support delays for employees needing immediate assistance.
2026-09-08T00:00:00Z

Customer Advocacy Team Lead

New York, NY
onsite
Permanent / Full Time
76000 - 93000 USD / Yearly
We are looking for an experienced Customer Advocacy Team Lead to guide the resolution of complex customer concerns in a highly regulated environment. This position oversees sensitive case handling, supports service quality and compliance standards, and works closely with cross-functional partners to drive timely, accurate outcomes. The ideal candidate brings strong leadership, sound judgment, and a customer-centered approach to escalated issue management. Responsibilities: • Direct the day-to-day coordination of escalated customer matters, including complaints, appeals, grievances, and executive-level concerns. • Distribute assignments across the team, monitor service timelines, and address risks that could affect resolution quality or turnaround expectations. • Evaluate case findings, correspondence, and supporting records to ensure responses are accurate, complete, thorough, and aligned with policy requirements. • Provide hands-on guidance to team members by strengthening investigative methods, written communication, documentation practices, and decision-making consistency. • Collaborate with departments such as compliance, legal, billing, claims, enrollment, and operations to remove barriers and support effective case resolution. • Maintain organized tracking tools, documentation templates, and case records to support visibility, consistency, and operational control. • Analyze recurring complaint patterns and workflow gaps, then recommend practical improvements to enhance service delivery and reduce repeat issues. • Contribute to audit preparation, reporting activities, and ongoing quality initiatives by ensuring documentation is complete and review-ready. • Promote strong privacy, compliance, and recordkeeping standards while modeling accountability, service excellence, and customer advocacy in every interaction.
2026-09-08T00:00:00Z