Add your latest resume to match with open positions.

7 results for Help Desk Tier 1 in Somerville, NJ

Help Desk/Desktop Support Analyst

Brooklyn, NY
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in New York, New York. In this role, you will provide technical support to end-users, ensuring smooth operations across computer systems and applications. The ideal candidate will be adept at troubleshooting, resolving system issues, and maintaining a high level of customer satisfaction. Responsibilities: • Provide timely and efficient technical support to address user issues related to hardware, software, and network systems. • Troubleshoot and resolve problems within Microsoft Windows environments, including Windows 10. • Manage user accounts and permissions within Active Directory, ensuring secure access controls. • Respond to and resolve service desk tickets, maintaining accurate documentation of resolutions. • Assist with basic troubleshooting tasks, including diagnosing connectivity and performance issues. • Deliver clear guidance and training to users on system functionalities and best practices. • Collaborate with team members to escalate complex technical issues and implement solutions. • Maintain up-to-date knowledge of system updates and security protocols to enhance support services. • Ensure consistent and detail-oriented communication with users and stakeholders during issue resolution. • Contribute to the development of support procedures and documentation to improve efficiency.
2026-05-12T00:00:00Z

Desktop Support Analyst

New York, NY
onsite
Temporary / Contract
30.4 - 35.2 USD / Hourly
We are looking for a Desktop Support Analyst to deliver hands-on technical support for employees in New York, New York. This Long-term Contract position is ideal for someone who enjoys resolving user issues, maintaining reliable workstation performance, and providing responsive service across a fast-paced work environment. The role will support day-to-day desktop operations, assist remote and international teams, and contribute to a consistent, high-quality end-user experience. Responsibilities: • Deliver first- and second-line technical assistance for hardware, software, and infrastructure-related incidents and service requests across the organization. • Provide in-person floor support on a rotating schedule, assisting employees directly and ensuring all requests are properly recorded in the service management system. • Take full ownership of assigned tickets from initial intake through final resolution, including user updates, troubleshooting, and timely closure. • Support colleagues in international offices by providing remote assistance that aligns with established service standards and response expectations. • Follow defined escalation procedures to route complex issues appropriately and maintain dependable support delivery. • Investigate recurring technical problems, identify underlying causes, and create clear knowledge documentation for both engineers and end users. • Administer user lifecycle activities such as onboarding, offboarding, account support, and related end-user access tasks. • Configure, maintain, and troubleshoot laptops, desktop hardware, mobile devices, remote access tools, and Windows 10 workstation environments. • Assist with event technology support and coordinate Zoom-based meeting and interview connections with domestic and international participants. • Participate in after-hours on-call coverage and contribute to time-sensitive projects and organization-wide IT communications as needed.
2026-05-06T00:00:00Z

IT Support Specialist

Somerset, NJ
onsite
Permanent / Full Time
65000 - 75000 USD / Yearly
We are looking for an IT Support Specialist to join our dynamic team in Somerset, New Jersey. This hybrid position offers a mix of onsite and remote work, providing opportunities to grow both professionally and technically in a collaborative environment. Responsibilities:• Deliver remote technical support for desktops, laptops, printers, mobile devices, and software applications.• Manage help desk tickets efficiently, troubleshooting and resolving issues while maintaining clear communication with clients.• Support Windows Server environments, including Active Directory and Group Policy configurations.• Monitor network performance and connectivity, addressing system alerts and optimizing functionality.• Configure and deploy workstations and mobile devices, ensuring proper setup and operation.• Assist in hardware installations, upgrades, and replacements to maintain client systems.• Document troubleshooting procedures, client setups, and internal workflows to ensure consistency and knowledge sharing.• Collaborate with senior technicians on escalated issues and participate in IT-related projects.• Contribute to client onboarding processes, integrating new systems and ensuring smooth transitions.
2026-04-16T00:00:00Z

PC Technician

Feasterville-Trevose, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a PC Technician to support a long-term contract assignment in Feasterville Trevose, Pennsylvania. In this role, you will help prepare end users for a Microsoft Entra deployment by guiding them through account setup, data synchronization, and workstation readiness. This position is ideal for someone who is comfortable working hands-on with computer hardware, assisting users directly, and following a structured process across multiple site visits. Responsibilities: • Support Microsoft Entra deployment activities by assisting users with device setup and access preparation at assigned locations. • Guide employees through OneDrive synchronization, Microsoft Authenticator configuration, and browser data transition to a supported environment. • Reimage workstations and install a clean operating system to prepare devices for redeployment. • Help end users sign in to newly configured computers and confirm successful access to required business applications and services. • Transfer and validate user data from cloud-based storage into the appropriate organizational environment after device setup. • Troubleshoot basic hardware, software, and connectivity issues during deployment tasks and escalate unresolved problems to the designated support team. • Follow established scripts and deployment procedures to maintain consistency, accuracy, and a positive user experience throughout the rollout.
2026-05-12T00:00:00Z

PC Technician

Feasterville-Trevose, PA
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are looking for a PC Technician to support end users during a Microsoft Entra deployment in Feasterville Trevose, Pennsylvania. This Long-term Contract position focuses on preparing user devices, guiding employees through authentication setup, and ensuring a smooth transition to refreshed workstations. The ideal candidate is comfortable following defined processes, working directly with users, and resolving common hardware and software setup needs in a fast-paced environment. Responsibilities: • Support the Microsoft Entra rollout by preparing user devices and completing assigned setup activities at each site. • Guide employees through OneDrive synchronization, multi-factor authentication enrollment with Microsoft Authenticator, and browser profile transition from Chrome to Edge. • Reimage workstations with a clean operating system installation as part of device refresh and deployment tasks. • Assist users with accessing their newly configured computers and confirm successful sign-in to required systems. • Transfer and validate user files so business-related documents and resources are available in the appropriate organizational environment. • Test access to essential applications, accounts, and services to ensure each user is ready to work after deployment. • Document issues encountered during setup and escalate complex user or device problems to the designated support team for further resolution. • Handle basic hardware-related tasks involving desktops, laptops, cables, and peripheral equipment as needed during deployment activities.
2026-05-12T00:00:00Z

PC Technician

Feasterville-Trevose, PA
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are looking for a PC Technician to support end users during a Long-term Contract engagement in Feasterville Trevose, Pennsylvania. This position focuses on preparing users and devices for a Microsoft Entra rollout by guiding account setup, data synchronization, and workstation readiness. The technician will provide hands-on assistance across multiple site visits, ensuring employees can access their systems, files, and business applications with minimal disruption. Responsibilities: • Guide users through OneDrive synchronization and help configure secure access using Microsoft Authenticator. • Support the transition of browser-based user information by moving necessary data and settings into Microsoft Edge. • Reimage workstations and perform clean operating system installations on assigned computers after initial site activities are completed. • Assist employees with signing in to newly prepared devices and confirm successful access to their accounts. • Move user files from cloud storage into the required organizational environment and verify availability of work-related resources. • Test core applications and services after setup to ensure each user can perform daily job functions without issue. • Document problems encountered during deployment activities and escalate unresolved user or device issues to the appropriate support team. • Handle hardware-related tasks such as workstation setup, peripheral connections, and basic cabling as needed at each location.
2026-05-12T00:00:00Z

PC Technician

Feasterville-Trevose, PA
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are looking for a PC Technician to support a large-scale endpoint deployment initiative in Feasterville Trevose, Pennsylvania. This Long-term Contract opportunity is ideal for someone who is comfortable working directly with end users, preparing devices for production use, and ensuring a smooth setup experience across multiple sites. The role combines hands-on technical work with user-facing support, requiring strong attention to detail and a consistent approach to device configuration and data readiness. Responsibilities: • Prepare users for device deployment by confirming cloud file synchronization, setting up secure authentication access, and transferring browser-based work data to the required platform. • Reimage workstation hardware and install a clean operating system to align devices with current technical standards. • Guide employees through first-time sign-in on newly deployed computers and help them regain access to their work environment. • Move required files from cloud storage into the appropriate organizational environment and verify successful access to business applications and services. • Follow established deployment procedures at each site to complete device setup accurately and efficiently. • Troubleshoot hardware, operating system, and access issues during the rollout and escalate complex cases to the designated support team when needed. • Provide in-person technical assistance to end users throughout the deployment process to minimize downtime and confusion.
2026-05-12T00:00:00Z