<p>A well-established professional services organization in Rancho Santa Fe is seeking a polished and proactive <strong>Client Support Specialist</strong> to serve as a key point of contact for high-touch clients. This role is ideal for someone who enjoys relationship-building, problem-solving, and providing white-glove service in a fast-paced but refined environment. You will be the voice of the company, ensuring clients feel supported, informed, and valued at every stage of their interaction.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Act as the primary contact for inbound client inquiries via phone, email, and in-person communication</li><li>Provide clear, professional responses to questions regarding services, timelines, and next steps</li><li>Coordinate closely with internal teams to ensure accurate and timely follow-up</li><li>Maintain detailed and organized client records within internal systems</li><li>Proactively identify client needs and escalate issues when appropriate</li><li>Assist with scheduling appointments, confirmations, and follow-up communications</li><li>Support administrative tasks related to client onboarding and ongoing service delivery</li></ul>
<p>We are looking for a dedicated Enterprise Applications Manager to oversee and enhance our enterprise systems, driving integration and optimization across departments. This role requires a hands-on leader who can manage key platforms like NetSuite and Salesforce while mentoring a small team and collaborating closely with stakeholders in Finance, Sales, Operations, and Executive leadership. The ideal candidate will be adept at balancing strategic initiatives with day-to-day technical execution, ensuring systems are scalable and effective.</p><p><br></p><p>Responsibilities:</p><p>• Manage the company’s internal business applications, with a primary focus on NetSuite and Salesforce, ensuring optimal performance and scalability.</p><p>• Lead and mentor a small team, providing both technical guidance and leadership to support their development.</p><p>• Oversee integrations between core systems, finance tools, reporting platforms, and third-party SaaS solutions.</p><p>• Collaborate with cross-functional teams to gather requirements and translate them into actionable technical solutions.</p><p>• Monitor system upgrades, enhancements, and overall performance to ensure seamless operations.</p><p>• Implement best practices for data security, integrity, access controls, and system documentation.</p><p>• Handle complex application issues, acting as the primary escalation point and managing vendor relationships.</p><p>• Drive automation initiatives, optimize workflows, and improve reporting capabilities to support business growth.</p><p>• Ensure systems are aligned with organizational goals and scalable for future expansion.</p>
