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4 results for Help Desk Technician Ii in Skokie, IL
- Joliet, Illinois
- onsite
- Temporary / Contract
- 22 - 25 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for employees in Joliet, Illinois. This is a Contract position focused on delivering responsive day-to-day assistance across desktop, account access, and end-user technology needs. The ideal candidate brings a service-oriented approach, communicates clearly with users, and is comfortable resolving common support issues in a fast-paced environment.<br><br>Responsibilities:<br>• Deliver daily technical support for employees, including account access assistance, password updates, workstation preparation for new hires, and offboarding support.<br>• Configure and support end-user hardware and software, with a focus on Apple devices and common Microsoft applications and services.<br>• Assist users with Office 365, SharePoint, and OneDrive issues by identifying problems, guiding solutions, and escalating when necessary.<br>• Manage basic access requests by granting or removing permissions to sites and shared resources as needed.<br>• Carry out entry-level Active Directory support tasks, primarily related to user credential resets and account assistance.<br>• Provide in-person support during higher-volume walk-up periods, especially from Tuesday through Thursday, while maintaining a positive customer experience.<br>• Respond to service desk requests efficiently, document troubleshooting steps, and help ensure timely resolution of recurring technical issues.
- 2026-09-29T00:00:00Z
- Chicago, Illinois
- onsite
- Temporary / Contract
- 27 - 38 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for employees in Chicago, Illinois. This Long-term Contract position supports a mixed Windows and Apple environment and plays a key role in delivering responsive service across end-user devices, productivity tools, and access platforms. The ideal candidate will combine strong troubleshooting ability with a customer-focused approach to onboarding, training, and day-to-day support.<br><br>Responsibilities:<br>• Deliver end-user support across Level 1 through Level 3 issues, resolving technical problems efficiently while maintaining a high standard of customer service.<br>• Administer and support Microsoft Intune to manage devices, enforce policies, and assist with endpoint configuration.<br>• Provide troubleshooting and user assistance for Microsoft 365 applications, including collaboration tools such as Microsoft Teams.<br>• Support identity and access needs by handling Okta-related administration, account issues, and authentication troubleshooting.<br>• Maintain and troubleshoot Apple devices through Jamf while also supporting desktop and laptop systems in a mixed Windows and Mac environment.<br>• Assist with employee onboarding by preparing equipment, configuring accounts, and guiding users through technology setup and adoption.<br>• Offer mobile device support for business users, including troubleshooting and configuration assistance for Android devices.<br>• Manage service desk tickets, document resolutions clearly, and contribute to on-call coverage as part of the support rotation.
- 2026-10-01T00:00:00Z
- Itasca, Illinois
- onsite
- Temporary to Hire
- 23.75 - 27.5 USD / Hourly
- We are looking for a customer-focused Help Desk/Desktop Support Analyst to serve as the primary point of contact for technical support in Illinois. This contract-to-permanent opportunity is ideal for someone who takes initiative, enjoys working independently in a visible support role, and can deliver a high level of service across a Microsoft-based environment. The right candidate will combine hands-on troubleshooting skills with strong organization, ensuring end users receive timely assistance while keeping equipment, software, and support records well managed.<br><br>Responsibilities:<br>• Act as the first point of contact for incoming technical issues, providing attentive and responsive support to end users.<br>• Troubleshoot desktop, software, and basic application problems within a Microsoft environment, resolving issues directly or escalating when needed.<br>• Manage and update support tickets accurately to ensure clear communication, proper tracking, and timely follow-up.<br>• Install, configure, and support standard software and workstation tools for employees across the organization.<br>• Maintain documentation related to common issues, support procedures, and technical inventory to improve service consistency.<br>• Oversee asset availability and communicate with leadership when equipment or supplies need replenishment.<br>• Provide initial support for business applications, including low-level troubleshooting for tools such as Business Central.<br>• Assist with device and endpoint management activities, including work involving Active Directory and Windows 10 systems.<br>• Contribute to mobile and endpoint administration efforts where Intune knowledge can support the team’s broader IT operations.
- 2026-09-01T00:00:00Z
- Downers Grove, Illinois
- onsite
- Temporary / Contract
- 25 - 28 USD / Hourly
- We are looking for a hands-on Laptop Imaging Technician to support high-volume device preparation and deployment efforts in Downers Grove, Illinois. This Long-term Contract position is ideal for someone who thrives in an onsite environment, enjoys working with Windows hardware, and takes pride in delivering accurately configured laptops ready for end users. The role combines imaging, setup, quality verification, troubleshooting, and asset handling in a fast-moving technical workspace.<br><br>Responsibilities:<br>• Prepare and deploy large batches of Windows laptops by initiating imaging processes and applying required build standards.<br>• Complete initial device setup tasks, including software installation, system configuration, and readiness checks before distribution.<br>• Support laptop lifecycle projects by exchanging older equipment, assisting with user device transitions, and helping coordinate data transfer activities.<br>• Inspect completed builds to confirm each machine meets quality expectations and is fully functional prior to release.<br>• Diagnose imaging and boot-related issues, record outcomes clearly, and escalate unresolved technical problems when appropriate.<br>• Maintain accurate records in ticketing and asset tracking systems to ensure reliable documentation of device status and movement.<br>• Sanitize retired hardware, package returned equipment, and coordinate shipment or handoff to leasing partners and repair providers.<br>• Organize and move equipment across imaging stations and bench areas while managing a high-volume workload efficiently and safely.<br>• Arrange repair activity with external hardware vendors and track devices through return and service processes.
- 2026-09-29T00:00:00Z