We are looking for an IT & Business Systems Analyst to join our team in Oyster Bay, New York. In this role, you will play a key part in bridging technology and business needs by optimizing systems, improving workflows, and supporting IT operations. The ideal candidate will have a strong background in business analysis, system coordination, and technical problem-solving.<br><br>Responsibilities:<br>• Collaborate with stakeholders to identify, analyze, and document requirements for software projects and system enhancements.<br>• Manage and enhance the Kace ticketing system, focusing on workflow optimization and reporting.<br>• Assess and recommend technology solutions in collaboration with the IT Manager and external vendors.<br>• Coordinate system implementations, lead user training sessions, and create comprehensive documentation to support users.<br>• Partner with the Manufacturing Process Analyst to align IT strategies with operational workflows.<br>• Develop and maintain standardized IT processes, ensuring clear communication and efficient workflows across teams.<br>• Oversee the management and organization of SharePoint content and structure to improve usability.<br>• Identify opportunities for automation using Microsoft tools and third-party applications, and implement solutions.<br>• Work with external vendors to enhance website content management systems.<br>• Provide backup support for desktop and end-user IT-related issues to ensure seamless operations.
We are looking for a Systems Administrator to support and enhance the daily technology operations of our organization in Rye Brook, New York. This role combines infrastructure oversight, end-user support, vendor coordination, and project execution, making it ideal for someone who is comfortable balancing strategic priorities with hands-on technical work. The successful candidate will help maintain a reliable IT environment, guide technology-related initiatives, and serve as a trusted resource for employees and business partners.<br><br>Responsibilities:<br>• Oversee core systems administration activities across server, virtualization, messaging, fax, and hosted network environments to maintain stable and secure operations.<br>• Lead technology initiatives from planning through deployment, while also participating directly in implementation and follow-through.<br>• Provide first-line technical assistance to employees by troubleshooting desktops, printers, scanners, and other day-to-day workstation issues, and offering practical user guidance.<br>• Administer IT spending by tracking budget needs, evaluating technology purchases, and coordinating procurement activities.<br>• Act as a key point of coordination between staff, operational teams, leadership, and external providers to ensure technology needs are clearly communicated and addressed.<br>• Perform routine maintenance tasks such as reviewing system logs, applying updates to servers and workstations, and managing backup processes for both local and remote environments.<br>• Supervise relationships with a broad group of technology vendors, including managed service partners, to support service quality and issue resolution.<br>• Support employee onboarding and offboarding by preparing, assigning, updating, and removing technology access and equipment as needed.<br>• Assist clients and internal stakeholders with a variety of technical needs, and contribute to website upkeep or scripting-related improvements when applicable.
<p>We are looking for a motivated IT Technician – Level I to provide exceptional technical support and assistance to end users. Based in Waterbury, Connecticut, this role involves troubleshooting, maintaining, and configuring hardware, software, and audio/visual equipment. The ideal candidate will have a strong customer service mindset, excellent communication skills, and the ability to adapt to a collaborative and dynamic environment.</p><p><br></p><p>Responsibilities:</p><p>• Set up and dismantle computer and audio/visual equipment for meetings, events, and classroom activities as requested.</p><p>• Log and manage all technical support requests using a ticketing system to ensure timely resolution and maintenance tracking.</p><p>• Install and configure new devices, ensuring they are added to Active Directory Domain and/or Azure Autopilot.</p><p>• Maintain and update antivirus software, offering guidance and troubleshooting assistance to users.</p><p>• Prepare and organize computer labs in buildings and offices.</p><p>• Assist users with the setup and operation of audio/visual equipment for events in public spaces.</p><p>• Monitor and manage inventory, recommending repairs, replacements, or storage of equipment as needed.</p><p>• Communicate effectively with end users to address technology-related concerns and scheduling requirements.</p><p>• Follow organizational policies, including dress codes and procedural guidelines, while taking on additional responsibilities as assigned.</p>
<p>We are looking for a skilled IT Systems Technician – Level I to provide exceptional technical support. Based in Waterbury, Connecticut, this role involves troubleshooting hardware and software issues, maintaining computer systems, and assisting with audio/visual setups for events. The ideal candidate will excel in delivering timely solutions while maintaining excellent customer service and attention to detail.</p><p><br></p><p>Responsibilities:</p><p>• Set up and dismantle computers and audio/visual equipment for meetings and events as needed.</p><p>• Log and manage all technical support requests using a ticketing system to monitor workflows and maintenance needs.</p><p>• Install, configure, and integrate new devices into Active Directory Domains and/or Azure Autopilot.</p><p>• Prepare and maintain computer labs, offices, and systems by ensuring proper setup and functionality.</p><p>• Provide training and assistance to users in operating audio/visual equipment and other technology tools.</p><p>• Manage antivirus software and assist users with resolving application or hardware-related issues.</p><p>• Maintain an inventory of technology equipment and recommend repairs, replacements, or upgrades as necessary.</p><p>• Communicate effectively with users to assess their technology requirements and provide solutions.</p><p>• Adhere to organizational policies, including dress code, conduct, and procedural guidelines, while taking on additional responsibilities as needed.</p>
We are looking for a skilled Systems Engineer to join our team in Manchester, Connecticut. In this role, you will play a vital part in managing, optimizing, and maintaining enterprise systems and infrastructure to ensure seamless operations. This position offers an exciting opportunity to work with advanced technologies and collaborate across IT teams to deliver reliable solutions.<br><br>Responsibilities:<br>• Administer and maintain Windows server environments, including Active Directory, Group Policy, and related systems.<br>• Deploy and manage virtual machines using VMware, ensuring efficient system performance and reliability.<br>• Monitor system performance, identify bottlenecks, and implement optimization strategies.<br>• Diagnose and resolve technical issues across Windows, Linux, and enterprise applications.<br>• Execute backup and disaster recovery procedures to safeguard critical data.<br>• Manage server hardware, including blade servers and enterprise storage solutions.<br>• Provide advanced technical support for help desk escalations and collaborate with other IT teams.<br>• Develop and enforce technical standards, procedures, and best practices for system operations.<br>• Design and implement new infrastructure technologies to improve scalability and efficiency.<br>• Maintain system security through patch management and adherence to best practices.
<p>We are seeking an experienced Systems Engineer to join our team on a long-term contract in Hartford, Connecticut. In this position, you will design, implement, and manage complex IT systems, ensuring their reliability and efficiency. The ideal candidate will possess a strong background in server management, virtualization, and cloud technologies, along with demonstrated ability to solve technical challenges and optimize system performance.</p><p><br></p><p>Responsibilities:</p><p>• Design, configure, and maintain Active Directory, Azure Active Directory, and Group Policy to ensure secure and efficient access management.</p><p>• Manage Windows Server environments, including setup, monitoring, and troubleshooting.</p><p>• Implement and support virtualization solutions using VMware and Citrix technologies.</p><p>• Administer 365 Enterprise applications, including Exchange, Intune, and Defender, to enhance productivity and security.</p><p>• Develop and execute disaster recovery plans to safeguard critical systems and data.</p><p>• Perform root cause analysis to address technical issues and implement long-term solutions.</p><p>• Utilize PowerShell and Infrastructure as Code tools for automating system configurations and deployments.</p><p>• Monitor system performance using Azure Monitor and optimize costs for cloud-based services.</p><p>• Create and maintain technical documentation to provide clear guidelines for system operations.</p><p>• Collaborate with teams to ensure compliance with data governance policies.</p>
We are looking for a skilled Systems Engineer to join our team in Manchester, Connecticut. In this role, you will be responsible for managing and optimizing enterprise-level systems, ensuring their reliability and performance. The ideal candidate will possess strong technical expertise in server environments, virtualization, and troubleshooting, along with a collaborative approach to problem-solving.<br><br>Responsibilities:<br>• Administer and maintain Windows server environments, including Active Directory, Group Policy, and related systems.<br>• Implement and manage virtualization solutions using VMware, ensuring efficient deployment and system upkeep.<br>• Monitor and optimize system performance to enhance reliability and operational efficiency.<br>• Diagnose and resolve complex technical issues across Windows, Linux, and enterprise applications.<br>• Develop and execute backup and disaster recovery procedures to safeguard data.<br>• Manage server infrastructure and storage solutions, including blade servers and enterprise storage systems.<br>• Provide technical support for escalated help desk issues and collaborate with IT teams to address challenges.<br>• Establish and enforce technical standards, procedures, and best practices to maintain system integrity.<br>• Design and implement new infrastructure technologies to support organizational goals.<br>• Ensure compliance with security protocols and patch management processes.
We are looking for an experienced Power BI Analyst to join our team in Windsor, Connecticut. In this role, you will leverage your expertise in business intelligence tools to transform data into actionable insights and support strategic decision-making. You will collaborate with cross-functional teams, ensuring that data is accurately analyzed and presented to drive operational efficiency.<br><br>Responsibilities:<br>• Administer and manage the Power BI platform, including back-end functionality and system optimization.<br>• Extract, review, and analyze data to identify trends and provide meaningful insights.<br>• Present findings to stakeholders through clear and effective communication.<br>• Act as a liaison between IT, finance, and operations teams to ensure seamless collaboration.<br>• Design and test reports to ensure accuracy and reliability.<br>• Set up and manage workspaces within Power BI to facilitate efficient data utilization.
We are looking for a Systems Engineer/Network Engineer to join a client-focused team in Connecticut on a contract basis. This role is ideal for a hands-on technical specialist who can resolve infrastructure and network issues efficiently while delivering a high standard of support. The position involves working across server, network, cloud, and end-user environments, with regular communication to ensure clients stay informed and supported.<br><br>Responsibilities:<br>• Deliver responsive and detail-oriented technical support to clients, ensuring a positive service experience throughout each interaction.<br>• Investigate, prioritize, and resolve incoming support requests while managing work effectively within an active ticket queue.<br>• Administer and support business technology environments, including Windows systems, Microsoft 365, remote connectivity tools, and mobile devices.<br>• Maintain and troubleshoot network infrastructure such as routers, firewalls, switching, VLANs, ports, and access control configurations.<br>• Manage directory services and policy administration, including Active Directory, Azure Active Directory, and Group Policy settings.<br>• Support virtual server platforms and related infrastructure across VMware and Hyper-V environments.<br>• Assist with backup and disaster recovery solutions to help protect client systems and data availability.<br>• Coordinate with vendors and internal team members to address complex issues, communicate progress, and resolve escalated incidents.<br>• Record service activity, time, expenses, and technical notes accurately in ConnectWise while following the assigned daily schedule.
<p>We are looking for a Software Engineer will develop and maintain embedded software for commercial elevator products. This role requires strong hands‑on experience with embedded systems, real‑time software development, and close interaction with hardware. The successful candidate will work collaboratively within a team environment, remain open to guidance from senior team members, and contribute across the full software development lifecycle, from concept and design through validation and production.</p><p>This position supports both legacy elevator control systems and new product development, requiring adaptability, technical depth, and a strong commitment to safety, quality, and continuous learning.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Design, develop, and maintain embedded system software for commercial elevator control products.</p><p>· Participate in all phases of the software development lifecycle, including concept development, design, implementation, validation, deployment, and production support.</p><p>· Implement new software features and change requests using high‑level C/C++ for embedded elevator systems.</p><p>· Coordinate project activities across multiple elevator control system components, including control boards and field tools.</p><p>· Develop and execute unit and integration tests in an engineering lab environment using hardware simulators.</p><p>· Document software requirements, design specifications, test procedures, and test results.</p><p>· Perform regression testing in support of software releases and maintain existing control software through enhancements and feature expansion.</p><p>· Manage configuration control and change management while troubleshooting field issues and delivering software solutions.</p><p>· Adhere to established coding standards and actively promote peer code reviews to ensure high‑quality, maintainable software.</p><p>· Develop a deep understanding of elevator control hardware, interfaces, and system interactions.</p><p>· Collaborate with cross‑functional teams while maintaining alignment across the organization.</p><p>· Comply with company standards, including the Otis Absolutes of Safety, Ethics, and Quality.</p>
We are looking for an entry-level Systems Administrator to provide remote technical support to clients while maintaining high standards of customer service. This role involves resolving technical issues, documenting processes, and ensuring smooth communication with clients. You will also participate in on-call rotations and contribute to the maintenance and optimization of various systems.<br><br>Responsibilities:<br>• Deliver remote technical support to clients, ensuring timely and effective resolution of issues.<br>• Monitor and adhere to established service level agreements (SLAs) while tracking customer concerns.<br>• Participate in scheduled after-hours on-call rotations, typically three to four times annually.<br>• Utilize tools like ConnectWise for thorough documentation, issue management, and client interaction.<br>• Troubleshoot and resolve issues related to network infrastructure, including firewalls, switches, VLANs, and networking protocols.<br>• Manage and support Windows Server Operating Systems and virtualization technologies such as Hyper-V and VMware.<br>• Assist in maintaining security measures by working with tools like antivirus software and other security platforms.<br>• Provide support and upgrades for PC operating systems, including Windows 11, 10, and 7.<br>• Collaborate with team members to complete additional tasks as assigned.
We are looking for a skilled Help Desk Analyst I to join our team on a contract basis in Ridgefield, Connecticut. In this role, you will provide technical support and excellent customer service to clients, ensuring the smooth operation of computer systems and networks. If you thrive in a fast-paced environment and have a strong foundation in troubleshooting and IT support, we encourage you to apply.<br><br>Responsibilities:<br>• Deliver attentive and courteous customer service to clients, addressing technical inquiries effectively.<br>• Diagnose and resolve technical issues efficiently using a ticketing system.<br>• Provide support for client networks and technologies, including Windows operating systems, Office 365, Azure, and mobile devices.<br>• Conduct routine maintenance on PCs, peripherals, and printers to ensure optimal performance.<br>• Manage disaster recovery backup solutions, ensuring data integrity and security.<br>• Escalate unresolved issues to appropriate teams or personnel as necessary.<br>• Communicate with clients to keep them informed about incident progress, upcoming changes, and potential outages.<br>• Collaborate with vendors and partners to resolve complex client issues.<br>• Document resolutions thoroughly for scalability and future reference.<br>• Assist the Proactive team with technical services and project-related support tasks.
<p>We are seeking an experienced Senior Digital / IT Business Analyst to lead requirements gathering and business analysis efforts for enterprise systems supporting a National Accounts organization. This role serves as a key liaison between business stakeholders and technical teams, ensuring system enhancements and new solutions align with strategic business initiatives.</p><p>The ideal candidate brings strong experience in requirements elicitation, process modeling, stakeholder engagement, and Agile delivery within complex IT environments.</p><p><br></p><p>Key Responsibilities</p><p>Requirements & Business Analysis</p><ul><li>Lead requirements elicitation activities including stakeholder interviews, workshops, and working sessions</li><li>Analyze existing systems and business processes to identify inefficiencies and improvement opportunities</li><li>Document clear, actionable requirements that are technically feasible and aligned with development standards</li><li>Create and maintain Business Requirements Documents (BRDs), user stories, and supporting artifacts</li><li>Track traceability between business requirements and functional/technical design specifications</li></ul><p>Stakeholder & Technical Collaboration</p><ul><li>Act as the primary interface between business stakeholders, user communities, and IT teams</li><li>Collaborate with architects, developers, and QA teams to translate business needs into system solutions</li><li>Participate in shaping project scope, requirements, estimates, and solution designs</li><li>Communicate changes, enhancements, and impacts to sponsors, developers, and stakeholders</li><li>Prepare and deliver status updates, presentations, demos, and progress reports</li></ul><p>Delivery Support & Governance</p><ul><li>Support backlog grooming, roadmap development, and prioritization efforts</li><li>Assist with business case development, ROI modeling, and cost‑benefit analysis</li><li>Participate in testing activities by reviewing test scenarios, assessing defects, and validating releases</li><li>Provide User Acceptance Testing (UAT) support to business stakeholders</li><li>Maintain documentation repositories and ensure project artifacts are accurate and current</li><li>Partner with Project Managers to monitor progress and evaluate delivery effectiveness</li></ul><p><br></p>
We are looking for a skilled Business Analyst to serve as a key liaison between business stakeholders and IT teams, ensuring the efficient use of SAP S/4HANA modules. This role requires a proactive individual who can oversee system stability, manage vendor relationships, and provide functional support to enhance business processes. Based in Stamford, Connecticut, you will play an integral role in driving operational excellence and delivering measurable improvements to the organization.<br><br>Responsibilities:<br>• Serve as the primary point of contact for assigned SAP S/4HANA modules, including Financial Accounting & Controlling (FI CO), Materials Management (MM), Sales and Distribution (SD), and Group Reporting.<br>• Ensure the stability and consistency of SAP processes across the organization.<br>• Lead and mentor internal SAP specialists, aligning their efforts with business priorities.<br>• Review and validate incident reports, fixes, and change requests proposed by external SAP providers.<br>• Collaborate with stakeholders to gather business requirements and translate them into detailed functional specifications.<br>• Support initiatives aimed at analyzing, harmonizing, and improving business processes.<br>• Coordinate SAP-related activities, ensuring readiness for system go-lives and smooth transitions.<br>• Maintain compliance with IT governance and change management standards for SAP changes.<br>• Manage integrations between SAP and related systems, such as HR platforms and third-party applications.<br>• Act as the primary functional liaison with SAP partners and escalate risks or issues to IT leadership when necessary.