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204 results for Pc Technician in Secondary

Help Desk/Desktop Support Technician
  • San Angelo, TX
  • onsite
  • Temporary / Contract
  • - USD / Hourly
  • We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical assistance for end users in San Angelo, Texas. This is a Contract-to-permanent position which is ideal for someone who enjoys resolving desktop and device issues, supporting daily IT operations, and delivering a strong customer experience. The role combines hands-on workstation support with incident resolution, system configuration, and continuous improvement of support processes. <br> Responsibilities: • Deliver desktop and help desk support by diagnosing technical issues, fulfilling service requests, and restoring user productivity in a timely manner. • Install, configure, and update software, hardware, and peripheral devices while ensuring systems are set up to meet user and business needs. • Troubleshoot escalated incidents in partnership with technical specialists and contribute to the resolution of complex or high-impact problems. • Perform routine maintenance on workstations, printers, and related equipment to improve reliability and reduce recurring issues. • Prepare, distribute, and personalize end-user devices and accessories, including verifying proper configuration before deployment. • Use PowerShell to review, adjust, and create scripts that streamline repeatable IT support tasks and administrative processes. • Maintain accurate service documentation, record troubleshooting steps, and contribute to knowledge-sharing efforts within the support team. • Identify support activities that can be handled efficiently by the service desk and recommend practical improvements to operating procedures.
  • 2026-11-02T21:13:40Z
Infrastructure Technician II
  • Garden City, GA
  • onsite
  • Permanent / Full Time
  • - USD / Yearly
  • We are looking for an Infrastructure Technician II to support critical technology systems that keep warehouse and logistics operations running smoothly in Garden City, Georgia. This position combines hands-on work across servers, virtualization, backups, and network infrastructure, with a strong focus on reliability and operational continuity. The ideal candidate brings practical troubleshooting experience, communicates clearly with a wide range of users, and can manage both day-to-day support and planned infrastructure improvements.<br><br>Responsibilities:<br>• Oversee the daily health, performance, and administration of the VMware ESXi environment, while maintaining physical server infrastructure and core Windows Server services.<br>• Administer identity and access services by supporting Active Directory environments, applying Group Policy updates, and maintaining secure, stable server operations.<br>• Monitor backup jobs and offsite replication processes, resolve failures promptly, perform recovery testing, and keep disaster recovery documentation accurate and current.<br>• Support and maintain network infrastructure across office and warehouse locations, including managed switches, wireless connectivity, VLAN configuration, and related connectivity components.<br>• Implement approved firewall and remote access changes through established change controls while helping preserve network security and uptime.<br>• Install, test, and troubleshoot copper and fiber cabling to ensure dependable connectivity across multiple operational areas.<br>• Maintain current network diagrams, asset records, and infrastructure documentation to support visibility, planning, and issue resolution.<br>• Deliver infrastructure initiatives such as hardware lifecycle replacements and network enhancement projects, meeting defined deadlines and project milestones.<br>• Provide desktop imaging, operating system deployment, and technical support for workstations and mobile devices used across multiple sites.
  • 2026-10-20T17:28:48Z
IT Support/Inventory Technician
  • Smyrna, GA
  • remote
  • Temporary to Hire
  • 25.00 - 27.00 USD / Hourly
  • <p><strong>Overview</strong></p><p>We are seeking a Support Desk & Inventory Technician to support end-user technology, device deployment, and IT asset management. This role is responsible for the full lifecycle of company hardware, including ordering, inventory tracking, deployment, refreshes, returns, and shipping coordination. The position also provides Tier 1/Tier 2 support for Windows devices and Microsoft 365 applications while assisting with onboarding, offboarding, and basic Microsoft 365 and Entra ID administration.</p><p><br></p><p>This is an excellent opportunity for an IT professional who enjoys a mix of hands-on hardware support, help desk troubleshooting, inventory management, and user administration.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Configure, deploy, refresh, and support laptops and other end-user devices using Microsoft Autopilot.</li><li>Manage the full lifecycle of IT assets, including inventory tracking, equipment preparation, shipping, receiving, and redeployment.</li><li>Maintain accurate asset records, including device ownership, status, and lifecycle information.</li><li>Provide Tier 1 and Tier 2 support for Windows devices, Microsoft 365 applications, and common end-user technology issues.</li><li>Troubleshoot hardware, software, access, and connectivity problems, escalating complex issues when appropriate.</li><li>Support employee onboarding and offboarding, including device provisioning, account setup, equipment recovery, and device reimaging.</li><li>Perform routine Microsoft 365 and Entra ID administration, including user provisioning, password resets, license assignments, and group management.</li><li>Assist with Microsoft 365 security and access management activities, including group policies and conditional access controls.</li><li>Document support procedures and technical solutions to improve operational efficiency and knowledge sharing.</li><li>Leverage AI and emerging technologies to streamline workflows, improve operational processes, and support continuous improvement initiatives.</li></ul>
  • 2026-10-28T13:33:42Z
Dispatcher
  • Fishers, IN
  • onsite
  • Temporary to Hire
  • 22.80 - 24.00 USD / Hourly
  • We are looking for a Dispatcher to join our team in Fishers, Indiana in a contract-to-permanent capacity. In this role, you will coordinate technician schedules, support service operations, and help ensure customers receive timely, dependable assistance. This opportunity is ideal for someone who thrives in a fast-paced environment, communicates clearly, and can balance efficiency with a strong service mindset.<br><br>Responsibilities:<br>• Coordinate daily technician assignments and adjust schedules as service needs change throughout the day.<br>• Use dispatch and logistics systems to align service calls with technician availability, territory coverage, and response commitments.<br>• Organize routes strategically to improve productivity, reduce unnecessary travel, and support cost-effective field operations.<br>• Communicate with technicians and internal teams to provide updates, resolve scheduling conflicts, and keep appointments on track.<br>• Monitor open service requests and help ensure work is completed within customer expectations and established service targets.<br>• Support a high-quality customer experience by responding promptly to service issues and maintaining accurate dispatch records.<br>• Review call activity and workload distribution to help improve operational performance and technician utilization.
  • 2026-10-22T14:08:43Z
IT Hardware Technician
  • Savannah, GA
  • onsite
  • Temporary to Hire
  • - USD / Hourly
  • <p>We are looking for a hands-on IT Cable Technician to support users and maintain technology environments across sites in Savannah, Georgia. This contract-to-permanent position blends day-to-day technical support with field-based hardware installation, structured cabling, and physical security system work. The ideal candidate is comfortable troubleshooting end-user issues, deploying equipment, and assisting with network and low-voltage infrastructure projects in a fast-paced Information Technology setting.</p><p><br></p><p>Responsibilities:</p><p>• Deliver first- and second-level support for computers, laptops, printers, mobile devices, and other end-user equipment, resolving issues efficiently and professionally.</p><p>• Configure, maintain, and troubleshoot Windows 10 and Windows 11 systems to keep employee devices operating reliably.</p><p>• Manage core Microsoft environments by handling account administration, group access, password support, and user permissions within Active Directory and Microsoft 365.</p><p>• Prepare, install, and refresh workstations, software, and peripheral hardware for both new employees and existing staff.</p><p>• Investigate and resolve connectivity problems involving wired networks, wireless access, and workstation communication issues.</p><p>• Install and support IP-based cameras, surveillance hardware, and access control equipment as part of onsite security technology initiatives.</p><p>• Perform low-voltage cabling tasks such as routing, labeling, terminating, and testing Cat5e and Cat6 cabling for new and existing network runs.</p><p>• Build out and maintain structured cabling components including patch panels, network drops, and related infrastructure while verifying performance against standards.</p><p>• Record technical findings, resolutions, device details, and infrastructure information to maintain accurate support and network documentation.</p><p>• Partner with external vendors and internal stakeholders on equipment rollouts, office changes, and other infrastructure improvement projects.</p>
  • 2026-10-20T16:38:46Z
NOC Technician
  • Somerset, NJ
  • onsite
  • Temporary / Contract
  • 23.75 - 27.50 USD / Hourly
  • We are looking for a NOC Technician to support network operations and maintain reliable connectivity for critical systems in Somerset, New Jersey. This Long-term Contract position is ideal for someone who is comfortable monitoring infrastructure, addressing technical issues, and helping keep communications environments stable and efficient. The role requires hands-on troubleshooting ability, attention to detail, and familiarity with wireless and cable-related technologies.<br><br>Responsibilities:<br>• Monitor network operations continuously and respond promptly to service interruptions, alarms, and performance concerns.<br>• Investigate technical issues affecting connectivity and work through root causes to restore normal system function.<br>• Support environments that rely on wireless communication protocols and personal area network technologies.<br>• Perform troubleshooting and maintenance activities for Windows-based utility tools, including Norton Utilities, as needed.<br>• Assist with installation, testing, and verification of cable assemblies to help ensure dependable hardware performance.<br>• Document incidents, resolutions, and recurring issues clearly to support operational visibility and future problem prevention.<br>• Coordinate with internal technical teams to escalate complex outages and track issues through completion.
  • 2026-10-29T18:38:44Z
NOC Technician
  • Somerset, NJ
  • onsite
  • Temporary / Contract
  • 23.75 - 27.50 USD / Hourly
  • We are looking for a NOC Technician to support network operations and help maintain reliable system performance for a long-term contract opportunity in Somerset, New Jersey. This role is suited for someone who can monitor infrastructure activity, respond to service issues efficiently, and contribute to stable connectivity across wireless and cable-based environments. The ideal candidate brings hands-on technical knowledge, sound troubleshooting ability, and a proactive approach to operational support.<br><br>Responsibilities:<br>• Monitor network and system activity to identify outages, performance concerns, and service disruptions in a timely manner.<br>• Investigate alerts and operational incidents, perform initial troubleshooting, and escalate complex issues when needed.<br>• Support connectivity across wireless environments, including WAP and WPAN-related components, to help maintain dependable communications.<br>• Use diagnostic and maintenance utilities in Windows-based environments to assess system health and resolve technical problems.<br>• Assist with the setup, inspection, and validation of cable assemblies and related physical network connections.<br>• Document incidents, resolutions, and recurring issues to improve visibility and support continuous operational efficiency.<br>• Coordinate with internal technical teams to restore services quickly and minimize downtime for supported environments.
  • 2026-10-29T18:38:44Z
IT Support
  • Albuquerque, NM
  • onsite
  • Temporary / Contract
  • - USD / Hourly
  • <p>Our client is seeking an IT Support Technician to support workstation deployment, device imaging, asset management, and end-user technology readiness. </p><p>This role is ideal for an IT professional with hands-on experience supporting desktops, laptops, and device deployments, or a highly motivated IT support professional looking to grow their skills in Microsoft Intune and endpoint management.</p><p>The primary focus of this role is staging, imaging, configuring, and deploying end-user devices while maintaining accurate asset records and ensuring a smooth technology deployment experience. The individual may also assist with service desk activities, including hardware troubleshooting, printer support, equipment upgrades, and workstation replacements.</p><p>Key Responsibilities</p><p>• Configure, image, stage, and deploy desktops, laptops, and mobile devices for end users.</p><p>• Support workstation lifecycle management, including new deployments, upgrades, refreshes, and replacements.</p><p>• Utilize Microsoft Intune to deploy operating system images, applications, updates, and configurations.</p><p>• Assist with endpoint and workstation management within an Intune-managed environment.</p><p>• Maintain accurate asset inventory and device tracking records.</p><p>• Support software deployment and installation activities.</p><p>• Perform testing and quality assurance checks prior to device deployment.</p><p>• Document deployment activities, configurations, and inventory updates.</p><p>• Assist with routine service desk requests, including: </p><p>o PC and laptop troubleshooting</p><p>o Printer setup and support</p><p>o Peripheral installation and configuration</p><p>o Hardware upgrades and replacements</p><p>o Basic software support</p><p>• Track and manage work requests through ticketing and asset management systems.</p><p>• Follow established IT security, compliance, and operational procedures.</p><p>Other duties as needed</p>
  • 2026-10-13T16:43:47Z
NOC Technician
  • Somerset, NJ
  • onsite
  • Temporary / Contract
  • 33.25 - 38.50 USD / Hourly
  • We are looking for an experienced NOC Technician to join our team in Somerset, New Jersey. This long-term contract position offers the opportunity to work in a dynamic environment, ensuring the seamless operation of network systems and technologies. The ideal candidate will have a strong technical background and a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Monitor and maintain network operations to ensure optimal performance and minimal downtime.<br>• Troubleshoot and resolve technical issues related to network systems and applications.<br>• Utilize Norton Utilities to manage and optimize Windows-based systems.<br>• Support Wireless Application Protocol (WAP) configurations and resolve connectivity challenges.<br>• Implement and maintain Wireless Personal Area Networks (WPAN) to meet operational requirements.<br>• Manage and oversee cable assemblies, ensuring proper installation and functionality.<br>• Collaborate with team members to identify and address potential system vulnerabilities.<br>• Provide detailed reports on network performance and incident resolutions.<br>• Assist in the development and deployment of new technologies to enhance system efficiency.
  • 2026-10-16T17:03:59Z
Desktop Support Analyst
  • Madison, WI
  • onsite
  • Temporary / Contract
  • 25.00 - 30.00 USD / Hourly
  • <p>We are seeking a customer-focused Desktop Support Technician to join a collaborative IT team supporting a mid-to-large-sized enterprise environment. This individual will provide hands-on technical support to approximately 1,000 end users, troubleshoot desktop and hardware issues, manage service requests, and assist with ongoing technology initiatives.</p><p>The ideal candidate has at least 3 years of desktop support experience in a mid-to-large environment, strong documentation skills, and a genuine passion for helping end users. This role is well suited for someone who is team-oriented, adaptable, and comfortable balancing daily ticket volume with project-based work.</p><p>Responsibilities</p><ul><li>Provide Tier 1/2 desktop and end-user support across a diverse enterprise environment.</li><li>Troubleshoot hardware, software, Windows operating system, printer, and connectivity issues.</li><li>Manage and resolve incidents and service requests through a ticketing system, including ServiceNow.</li><li>Maintain accurate ticket documentation and contribute to knowledge sharing and support procedures.</li><li>Support Microsoft Intune or SCCM for device management, deployments, group assignments, and testing.</li><li>Assist with Windows 11 upgrades for manufacturing workstations and end-user computers.</li><li>Support printer replacements and other hardware refresh initiatives throughout the manufacturing environment.</li><li>Participate in the daily ticket and phone support queues, collaborating with team members to meet service expectations.</li><li>Provide hands-on support across the campus, building relationships with end users and understanding the business environment.</li><li>Assist with additional IT projects and operational needs as they arise.</li></ul><p><br></p>
  • 2026-11-03T20:23:48Z
Desktop Support Analyst
  • Edina, MN
  • onsite
  • Temporary / Contract
  • 26.13 - 30.25 USD / Hourly
  • <p>***100% onsite in Edina, MN****</p><p><br></p><p>We are looking for a Desktop Support Analyst to deliver hands-on technical support for end users in Edina, Minnesota. This Contract position is ideal for someone who is comfortable working onsite, resolving workstation issues, and helping maintain a reliable desktop environment. The role focuses on supporting Windows devices, assisting with software distribution, and contributing to endpoint management activities in an education setting. This role is open as a coverage for an employee out and is expected to last in the 5-10 week range.</p><p><br></p><p>Responsibilities:</p><p>• Provide in-person support for desktop and laptop users, diagnosing and resolving day-to-day technical issues across Windows-based systems.</p><p>• Set up, configure, and maintain computers, peripherals, and standard business applications to ensure dependable performance.</p><p>• Roll out software packages and operating system updates while helping keep devices current and secure.</p><p>• Assist with workstation preparation, imaging, deployment, and new user setup to support smooth onboarding and device readiness.</p><p>• Support endpoint administration tasks involving Microsoft Intune and Windows Autopilot within the device management environment.</p><p>• Investigate and resolve hardware failures, software problems, access concerns, and connectivity issues in a timely manner.</p><p>• Respond to employee support requests with a strong service mindset and clear communication throughout the resolution process.</p><p>• Record incidents, troubleshooting steps, and completed solutions to maintain accurate support documentation.</p><p><br></p><p>ANYONE INTERESTED SHOULD CONTACT ROBERT BROMMEL AT 612-503-4032 TO HEAR MORE DETAILS.</p>
  • 2026-11-02T17:08:48Z
NOC Technician
  • Somerset, NJ
  • onsite
  • Temporary / Contract
  • 23.75 - 27.50 USD / Hourly
  • We are looking for a NOC Technician to support network monitoring and technical operations for a Long-term Contract position based in Somerset, New Jersey. This role focuses on maintaining reliable connectivity, identifying service issues quickly, and helping keep communication systems performing at a high standard. The ideal candidate brings hands-on experience in network operations along with a strong understanding of wireless technologies and related hardware components.<br><br>Responsibilities:<br>• Monitor network activity and system performance to detect outages, faults, and service degradation in a timely manner.<br>• Investigate alerts, troubleshoot technical issues, and coordinate appropriate resolution steps to restore normal operations.<br>• Support day-to-day NOC functions by tracking incidents, documenting findings, and escalating complex problems when needed.<br>• Assist with the maintenance and validation of wireless communication environments, including technologies related to WAP and WPAN.<br>• Work with cable assemblies and associated hardware to help ensure dependable infrastructure performance.<br>• Use diagnostic and system utility tools, including Windows-based support utilities, to analyze equipment and network behavior.<br>• Collaborate with internal technical teams to improve operational response, reduce downtime, and maintain service quality.<br>• Prepare clear operational records and status updates to support troubleshooting history and ongoing network reliability efforts.
  • 2026-10-29T18:38:44Z
Desktop Support Analyst
  • Clarksville, TN
  • onsite
  • Temporary / Contract
  • 20.00 - 24.00 USD / Hourly
  • We are looking for a Desktop Support Analyst to join an onsite team in Clarksville, Tennessee for a Contract assignment supporting a large-scale device rollout in a manufacturing setting. This position is centered on preparing, deploying, and supporting Windows-based laptops and desktops while helping employees transition to new equipment with minimal disruption. The ideal candidate is practical, user-focused, and confident resolving common technical issues in the field while following established procedures and site safety expectations.<br><br>Responsibilities:<br>• Prepare Windows laptops and desktop systems for deployment by imaging, configuring settings, and validating device readiness before distribution.<br>• Deliver new hardware to end users, replace existing equipment, and guide employees through initial setup activities to ensure a smooth transition.<br>• Provide hands-on support for Microsoft 365 tools, including Outlook, Teams, OneDrive, and related productivity applications during device rollout.<br>• Install required business software and resolve issues involving application setup, device imaging, and workstation configuration.<br>• Rebuild and ready returned equipment for future use by re-imaging devices, checking functionality, and updating deployment status records.<br>• Coordinate deployment schedules with users and internal contacts to manage device swaps efficiently and maintain project momentum.<br>• Assist with basic OneDrive file access concerns and support user-facing migration tasks tied to workstation deployment activities.<br>• Record completed work, update asset tracking information, and maintain accurate documentation throughout the deployment lifecycle.<br>• Follow site-specific safety rules, security procedures, and deployment standards while escalating more advanced technical problems when appropriate.
  • 2026-10-29T19:24:08Z
Desktop Support Analyst
  • Madison, WI
  • onsite
  • Temporary to Hire
  • 38.00 - 44.00 USD / Hourly
  • We are looking for a Desktop Support Analyst to join a team in Madison, Wisconsin in a contract-to-permanent capacity. This position is ideal for a highly hands-on, detail-oriented individual who enjoys validating hardware and software performance, partnering with product and support stakeholders, and turning technical findings into clear recommendations. The role centers on evaluating connected devices and workstation technologies, with a strong emphasis on testing, troubleshooting, and documenting results in a fast-paced environment.<br><br>Responsibilities:<br>• Conduct extensive hands-on testing and validation of desktop hardware, peripherals, and integrated technology solutions to confirm performance, reliability, and compatibility.<br>• Partner closely with product and support teams to investigate technical issues, share findings, and help improve end-user device experiences.<br>• Assess a wide range of equipment, including Bluetooth and BTLE devices, mobile hardware, tablets, scanning tools, scales, indicators, and other connectivity-related technologies.<br>• Research emerging hardware options and compare vendor solutions to support informed recommendations for device selection and deployment.<br>• Install, configure, image, and troubleshoot Windows 10 workstations and related desktop equipment in accordance with operational needs.<br>• Validate hardware and software integrations involving RFID-enabled tools, embedded devices, and other digital hardware components.<br>• Create detailed documentation covering test procedures, outcomes, technical observations, and recommended next steps for stakeholders.<br>• Support investigation and resolution of hardware issues by analyzing device behavior, connectivity performance, and configuration settings across multiple platforms.<br>• Contribute technical insight on specialized equipment used in AgTech environments, including evaluation of device interoperability and field readiness.
  • 2026-10-27T16:18:45Z
NOC Technician
  • Somerset, NJ
  • onsite
  • Temporary / Contract
  • 33.25 - 38.50 USD / Hourly
  • We are looking for a skilled NOC Technician to join our team in Somerset, New Jersey. This position involves monitoring and maintaining network operations, ensuring system reliability, and addressing technical issues promptly. As a long-term contract role, it offers an excellent opportunity to contribute to critical network support and operations.<br><br>Responsibilities:<br>• Monitor network systems to ensure continuous operation and promptly address outages or performance issues.<br>• Perform routine maintenance tasks to optimize system performance and reliability.<br>• Troubleshoot and resolve technical problems related to network infrastructure, including wireless protocols and cable assemblies.<br>• Collaborate with team members to implement solutions for network-related challenges.<br>• Document and report network performance metrics and issues to relevant stakeholders.<br>• Configure and optimize network tools, including Norton Utilities for Windows.<br>• Support Wireless Application Protocol (WAP) and Wireless Personal Area Network (WPAN) technologies.<br>• Maintain and upgrade network hardware and software as required.<br>• Ensure compliance with company standards and protocols in all network operations.<br>• Provide technical guidance and support to other departments as necessary.
  • 2026-10-16T17:03:59Z
IT Support Specialist
  • Lenexa, KS
  • onsite
  • Temporary to Hire
  • - USD / Hourly
  • We are looking for an IT Site Support Specialist to provide hands-on technical support for end users and maintain reliable workplace technology in Lenexa, Kansas. This contract opportunity is ideal for someone who enjoys resolving hardware, software, and connectivity issues while delivering a strong customer support experience. The person in this role will help keep day-to-day IT operations running smoothly by supporting desktop environments, infrastructure components, and service management processes.<br><br>Responsibilities:<br>• Deliver onsite technical assistance for desktops, laptops, peripherals, and mobile devices to minimize employee downtime.<br>• Diagnose and resolve incidents involving operating systems, basic network connectivity, user accounts, and standard business applications.<br>• Manage support requests through the ServiceNow platform, ensuring accurate documentation, timely updates, and proper ticket resolution.<br>• Install, configure, and replace end-user hardware and software in accordance with internal IT standards.<br>• Support local technology infrastructure by identifying issues, escalating complex problems when needed, and coordinating with broader IT teams.<br>• Perform routine workstation setup, imaging, and deployment for new employees, role changes, and equipment refreshes.<br>• Maintain inventory records for devices and accessories while helping ensure equipment is tracked and available for business needs.
  • 2026-10-13T12:58:41Z
Desktop Support Analyst
  • Valencia, CA
  • onsite
  • Temporary to Hire
  • 24.54 - 28.41 USD / Hourly
  • <p>We are looking for a Desktop Support Analyst to provide onsite Tier I technical support for end users in Fort Collins, Colorado. This contract opportunity is well suited for an early-career IT specialist who enjoys hands-on hardware work, solving day-to-day technical issues, and delivering responsive customer service. The position will begin with a strong focus on device preparation, workstation deployment, and equipment configuration, with room to grow into broader desktop and end-user support functions within an aerospace environment.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and deploy desktops, laptops, monitors, docking stations, and related equipment for employee use.</p><p>• Troubleshoot routine issues involving Windows-based workstations, peripheral devices, software applications, and basic network connectivity.</p><p>• Set up and support Microsoft Teams-enabled meeting room technology, including diagnosing common operational problems.</p><p>• Receive, track, and update technical support requests through the organization's ticket management system.</p><p>• Assist with onboarding technology setup, workstation rollouts, and scheduled hardware replacement efforts.</p><p>• Perform imaging, configuration, and readiness checks to ensure systems meet user and business requirements before delivery.</p><p>• Handle common desktop support tasks such as software installation, password assistance, and basic user account support.</p><p>• Escalate unresolved or higher-impact incidents to advanced support teams while maintaining clear documentation and communication.</p>
  • 2026-10-19T19:28:42Z
Desktop Support Analyst
  • Nashville, TN
  • remote
  • Temporary / Contract
  • 24.00 - 28.00 USD / Hourly
  • <p>Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team. As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. This is a contract position, and the successful candidate will have the opportunity to work with a well-established and respected organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Technical Support:</strong> Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team.</li><li><strong>Desktop Management:</strong> Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components.</li><li><strong>Hardware Maintenance:</strong> Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals.</li><li><strong>Software Support:</strong> Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage.</li><li><strong>User Training:</strong> Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management.</li><li><strong>Security:</strong> Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data.</li><li><strong>Collaboration:</strong> Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects.</li><li><strong>End-User Satisfaction:</strong> Continuously strive to enhance the end-user experience by providing excellent customer service and support.</li></ol><p><br></p>
  • 2026-11-03T16:13:37Z
IT Support Specialist
  • New Orleans, LA
  • onsite
  • Temporary / Contract
  • - USD / Hourly
  • <p>We are seeking a<strong> Smart Hands Technicians</strong> to support a short-term healthcare technology deployment across multiple hospital locations in the New Orleans area. This is an excellent opportunity for someone who is reliable, professional, can follow directions, and is comfortable working in active healthcare environments.</p><p>What You'll Be Doing</p><ul><li>Walk hospital facilities using an iPad to verify wireless access points (APs) are properly connected to security systems</li><li>Collaborate with engineers to validate installed equipment and associated hardware/software</li><li>Assist with basic low-voltage and technology infrastructure tasks</li><li>Read and interpret blueprints, schematics, and installation documentation</li><li>Test and troubleshoot equipment as directed</li><li>Mount and secure cabling, conduits, and brackets when needed</li><li>Document completed work, site findings, and installation activities</li><li>Work closely with technical teams to ensure project milestones are met</li></ul><p><br></p>
  • 2026-10-22T12:53:45Z
Desktop Support Analyst
  • Ripon, WI
  • onsite
  • Temporary / Contract
  • 25.00 - 28.00 USD / Hourly
  • <p>We are seeking a customer-focused IT Support Specialist for a critical 4-month contract opportunity providing coverage for an established IT team. This role supports employees in both office and manufacturing environments, delivering hands-on technical assistance and remote support to users across the United States.</p><p>The ideal candidate has at least 2 years of experience in end-user support, troubleshooting hardware and software issues, and providing excellent customer service. This is a hands-on role for someone who enjoys working directly with employees, resolving technical issues, and keeping day-to-day operations running smoothly.</p><p>Key Responsibilities</p><ul><li>Provide Level 1 and basic Level 2 technical support to remote and onsite employees.</li><li>Troubleshoot and resolve issues involving PCs, laptops, printers, Microsoft 365, software applications, and peripheral devices.</li><li>Deploy, configure, image, and replace computers and other end-user devices.</li><li>Provide deskside support in both office and manufacturing environments, including support for devices connected to manufacturing equipment.</li><li>Respond to approximately 10–20 support tickets per day, depending on volume.</li><li>Document incidents, resolutions, and troubleshooting steps in the ticketing system.</li><li>Prioritize incoming requests and escalate complex issues to the appropriate IT team member.</li><li>Deliver professional, responsive customer service to employees with varying levels of technical expertise.</li><li>Assist with device installations, software setup, hardware replacements, and general end-user technology needs.</li></ul><p>Work Environment</p><ul><li><strong>Location:</strong> Onsite in Ripon, Wisconsin</li><li><strong>Duration:</strong> 4-month contract</li><li><strong>Support Mix:</strong> Approximately 80% remote support and 20% deskside support</li><li><strong>Environment:</strong> Approximately 1,200 employees supported nationally, including roughly 800 in Ripon</li><li><strong>Daily Volume:</strong> Typically 10–20 support tickets, depending on business needs</li></ul><p>This is an excellent opportunity for a hands-on IT support professional who enjoys variety, working directly with end users, and making an immediate impact by keeping employees productive and technology running smoothly.</p>
  • 2026-10-26T17:58:43Z
Desktop Support Analyst
  • Anderson, SC
  • onsite
  • Temporary to Hire
  • 25.00 - 28.00 USD / Hourly
  • <p>We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Anderson, South Carolina. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving hardware and software issues, preparing devices for employees, and keeping desktop operations running smoothly in an onsite environment. The role supports daily IT service needs through device setup, troubleshooting, ticket coordination, and asset tracking while delivering responsive service to internal users.</p><p><br></p><p>Responsibilities:</p><p>• Prepare, configure, and deploy desktops, laptops, and related equipment for new employees and current employees needing replacements or upgrades.</p><p>• Image and set up company laptops and workstations to ensure devices are ready for user productivity and aligned with internal standards.</p><p>• Troubleshoot technical issues involving end-user hardware, operating systems, and installed applications, resolving problems in a timely manner.</p><p>• Install, update, and maintain desktop software and Windows-based systems across the supported user environment.</p><p>• Administer support requests through ServiceNow by monitoring the incident queue, resolving tickets directly, or routing them appropriately.</p><p>• Communicate progress clearly by documenting troubleshooting steps, status updates, and final resolutions within support tasks and tickets.</p><p>• Issue encryption-related access information to authorized users when needed and assist with related support questions.</p><p>• Track technology assets, maintain inventory records, and monitor stock levels for computer supplies and support equipment.</p><p>• Provide input on hardware needs by identifying when replacement devices or additional equipment should be purchased.</p><p>• Assist with general desktop support duties as assigned, including break/fix support and equipment transport when required.</p><p>• Preferred skills: Intune MDM, Duo MFA, Microsoft 365, Active Directory/Entra ID </p>
  • 2026-10-05T16:13:37Z
Technical Support Specialist
  • San Francisco, CA
  • remote
  • Temporary / Contract
  • 40.00 - 40.00 USD / Hourly
  • <p>We are looking for a Technical Support Analyst to provide advanced technical assistance for connected healthcare technology used in hospitals and care environments in San Francisco, California. This contract position focuses on supporting wireless and embedded devices, resolving user issues across hardware, software, and network layers, and helping maintain reliable operation of critical safety and location-based systems. The role is well suited for someone who combines strong customer support instincts with hands-on troubleshooting experience in Windows-based and device-driven environments.</p><p><br></p><p>This is a remote, contract opportunity!</p><p><br></p><p>Responsibilities:</p><p>• Deliver front-line and intermediate technical support for healthcare clients using connected safety, tracking, and device-based solutions</p><p>• Diagnose and resolve issues involving Windows systems, embedded devices, wireless connectivity, software behavior, and peripheral hardware</p><p>• Manage incoming service desk requests, prioritize incidents appropriately, and follow cases through to completion</p><p>• Support remote troubleshooting sessions with end users by guiding configuration changes, diagnostics, and corrective actions</p><p>• Monitor reported performance concerns and investigate system reliability issues across deployed customer environments</p><p>• Record support activity thoroughly, including problem details, steps taken, outcomes, and recommended follow-up actions</p><p>• Partner with internal technical teams to escalate complex incidents and help drive timely resolution</p><p>• Contribute to product learning, support readiness, and knowledge-sharing efforts for specialized healthcare and IoT platforms</p>
  • 2026-10-23T22:13:45Z
Conversation Designer (Contract)
  • Atlanta, GA
  • remote
  • Temporary / Contract
  • - USD / Hourly
  • <p>Job Title: Conversation Designer (Contract)</p><p><strong>Locations (Hybrid):</strong> Atlanta, GA | Nashville, TN <em>(Must reside near and be able to work 1 day/week in-office in either Atlanta or Nashville)</em></p><p><strong>Duration:</strong> 4–6 Week Project (Potential for extension based on project scope and needs)</p><p><strong>Weekly Hours:</strong> 30 Hours / Week to start</p><p><strong>Employment Type:</strong> Contract / Freelance</p><p><br></p><p>About the Role</p><p>We are seeking a talented, detail-oriented <strong>Conversation Designer</strong> to join our team for a 4 to 6-week project sprint with potential for extension. In this role, you will be responsible for crafting natural, engaging, and efficient conversational flows for AI-driven assistants, chatbots, and interactive voice/text experiences.</p><p><br></p><p>Working closely with product managers, UX designers, and AI engineers, you will bridge human language with technical systems—turning complex user intents into clear, helpful, and brand-aligned dialogue flows.</p><p><br></p><p>Key Responsibilities</p><ul><li><strong>Conversational Flow & Dialogue Design:</strong> Craft end-to-end conversation flows, turn-by-turn dialogues, user journeys, and fallback scenarios for AI chatbots, virtual assistants, or interactive voice systems.</li><li><strong>Intent Mapping & System Logic:</strong> Collaborate with engineering teams to define user intents, entities, sample utterances, prompt logic, and repair strategies to handle ambiguous or out-of-scope inputs gracefully.</li><li><strong>Persona & Voice Guidelines:</strong> Develop and maintain consistent voice, tone, and personality guidelines across all conversational touchpoints to reflect brand identity.</li><li><strong>Prototyping & Testing:</strong> Build sample scripts, interactive prototypes, and wireframes to simulate conversation flows and conduct user testing/review sessions.</li><li><strong>Optimization & Analysis:</strong> Review conversation logs, analytics, and drop-off points during project sprints to rapidly iterate and improve response accuracy and resolution rates.</li></ul><p><br></p>
  • 2026-11-02T19:04:17Z
Senior IT Support Specialist
  • Mount Vernon, NY
  • onsite
  • Temporary to Hire
  • 31.66 - 36.66 USD / Hourly
  • We are looking for a Senior IT Support Specialist to provide hands-on technical support for end users and office technology in New York. This contract opportunity with permanent potential is ideal for someone who enjoys resolving complex support issues, maintaining reliable workstation performance, and assisting with a wide range of hardware, software, and connectivity needs. The role will support daily operations across desktops, mobile devices, collaboration tools, and core business applications while contributing to broader IT improvement efforts.<br><br>Responsibilities:<br>• Oversee incoming support requests, prioritize open incidents, and drive issues through to completion within expected service levels.<br>• Set up, maintain, and troubleshoot desktops, laptops, monitors, mobile devices, and other end-user equipment to ensure dependable day-to-day performance.<br>• Provide assistance with collaboration platforms, communication tools, and workplace technology used across the organization.<br>• Diagnose and resolve problems affecting essential business applications and internal technology systems.<br>• Contribute to device rollouts, workstation deployments, hardware refreshes, and other IT-led implementation projects.<br>• Maintain accurate records for technology assets, equipment assignments, and support documentation.<br>• Investigate network and connectivity problems involving local infrastructure, wireless access, and related hardware components.<br>• Support the installation, replacement, and upgrade of network equipment and assist with cabling or physical connectivity tasks as needed.<br>• Work with outside technology vendors to coordinate issue resolution, infrastructure support, and hardware-related project activity.
  • 2026-10-12T20:08:44Z
Desktop Support Analyst
  • Philadelphia, PA
  • onsite
  • Temporary / Contract
  • - USD / Hourly
  • We are looking for a Desktop Support Analyst to provide hands-on technical support for end users and departmental technology needs in Philadelphia, Pennsylvania. This Contract position focuses on maintaining reliable desktop systems, resolving hardware and software issues, and supporting a broad range of computing equipment used in day-to-day operations. The ideal candidate brings a service-focused approach, strong troubleshooting ability, and the confidence to work independently while collaborating with technical and non-technical stakeholders.<br><br>Responsibilities:<br>• Deliver desktop support by installing, configuring, repairing, and maintaining computers, operating systems, peripheral devices, and specialized research-related equipment.<br>• Investigate and resolve technical incidents, respond to user inquiries, and restore service quickly while escalating uncommon or higher-risk issues when needed.<br>• Guide employees on proper system and equipment use, helping them work effectively and follow established technology practices.<br>• Recommend appropriate hardware and software purchases by providing technical input, product guidance, and specification details for departmental needs.<br>• Review the local computing environment to identify opportunities for improved performance, reliability, and process efficiency.<br>• Participate in the assessment and rollout of technology solutions, including product testing, implementation support, and validation with end users.<br>• Maintain accurate records by updating service tickets, documenting assigned work, and keeping inventory information current.<br>• Support configuration and user administration tasks within Windows environments and Active Directory as part of daily desktop operations.
  • 2026-10-15T15:33:45Z
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