4,249 Results for Help Desk Support Manager Jobs in Secondary

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Help Desk/Desktop Support Analyst

Salt Lake City, UT
onsite
Temporary / Contract
23.00 - 28.00 USD / Hourly
Our client is looking for a Help Desk/IT Support Specialist to provide responsive technical support for employees in the Salt Lake area. This Long-term Contract position is ideal for someone who can quickly become a dependable point of contact for day-to-day IT issues while helping maintain a stable, secure, and productive user experience. The role supports a manufacturing organization and offers the opportunity to work closely with end users while contributing to reliable technology operations across multiple sites. Responsibilities:• Deliver front-line technical assistance for hardware, software, and access-related issues affecting office and plant-based employees.• Diagnose and resolve desktop, laptop, peripheral, and Microsoft Windows problems to minimize user downtime.• Administer user accounts and permissions in Active Directory and support core Microsoft 365 Enterprise services.• Provide device support and enrollment assistance through Intune, including basic configuration and troubleshooting activities.• Investigate routine network connectivity issues and coordinate with broader IT teams when escalation is needed.• Guide employees on effective use of workplace technology by offering clear end-user training and practical support.• Track, prioritize, and document support requests to ensure timely follow-up and consistent service delivery.• Assist with operational IT activities that help senior team members focus on larger infrastructure, cybersecurity, and service improvement efforts.
2026-10-16T21:58:47Z

IT Specialist

Spokane, WA
onsite
Temporary / Contract
28.00 - 30.00 USD / Hourly
Robert Half is partnering with a nonprofit organization based in Spokane, Washington, seeking an IT Support Specialist to join their team. This individual will be responsible for providing day-to-day technical support, troubleshooting hardware and software issues, and maintaining technology systems to ensure employees have the tools and resources needed to work efficiently. Location: 100% onsite in Spokane, WashingtonDuration: Short-term contract; potential to extend or convertSchedule: Monday-Friday (37.5 hours weekly) Key Responsibilities<ul><li>Provide technical support and troubleshooting for desktops, laptops, mobile devices, printers, software applications, and network connectivity issues.</li><li>Install, configure, maintain, and troubleshoot computer hardware, operating systems, and standard business applications.</li><li>Respond to, document, and resolve technical support requests through the organization's help desk ticketing system.</li><li>Manage technology assets throughout their lifecycle, including deployment, inventory tracking, maintenance, and replacement.</li><li>Support Microsoft Windows, Microsoft 365, user account administration, and basic network connectivity troubleshooting.</li><li>Assist with maintaining information security practices, data protection measures, and technology policies.</li><li>Provide technical guidance and training to employees to improve technology adoption and security awareness.</li><li>Collaborate with internal IT teams and stakeholders on system upgrades, technology improvements, and ongoing IT initiatives.</li><li>Maintain accurate technical documentation, service records, and equipment inventories.</li></ul>
2026-10-28T17:06:39Z

Help Desk II

Los Angeles, CA
onsite
Permanent / Full Time
70000.00 - 80000.00 USD / Yearly
Help Desk II OverviewAn organization is seeking a Help Desk II to provide hands-on technical support for end users, workstations, peripherals, and enterprise technologies. This role will serve as a key resource for troubleshooting technical issues, supporting day-to-day IT operations, and maintaining a reliable end-user computing environment. The ideal candidate is customer-focused, enjoys solving technical problems, and can work independently while maintaining strong collaboration with internal teams. Responsibilities<ul><li>Provide technical support for desktops, laptops, printers, mobile devices, and related hardware</li><li>Troubleshoot and resolve hardware, software, connectivity, and user access issues</li><li>Assist with workstation deployment, configuration, upgrades, and replacements</li><li>Support end users both onsite and remotely</li><li>Maintain user accounts, device inventories, and technology documentation</li><li>Escalate and coordinate resolution of complex technical issues when necessary</li><li>Assist with technology standards, security practices, and operational procedures</li><li>Document troubleshooting activities and support processes</li><li>Deliver a high level of customer service and communication to business users</li></ul>
2026-10-21T20:48:48Z

Help Desk/Desktop Support Analyst

Monrovia, CA
onsite
Temporary / Contract
33.25 - 38.50 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in California. This Long-term Contract position supports a high-tech organization in the pharm/biotech sector, with a focus on delivering responsive desktop support, account administration, and device readiness in a Windows-based environment. The role is ideal for someone who combines strong troubleshooting ability with effective communication and a customer-first approach. Responsibilities: • Deliver first- and second-level support for desktop, laptop, and workplace technology issues, resolving user requests efficiently and professionally. • Administer Microsoft 365 services and user accounts, assisting with access, configuration, and day-to-day platform support. • Manage Active Directory tasks such as account updates, permissions coordination, and basic identity-related troubleshooting. • Prepare, configure, and deploy laptops and other end-user devices to support new hires, replacements, and refresh activities. • Support onboarding and offboarding activities by setting up or removing accounts, devices, and access in alignment with internal procedures. • Troubleshoot hardware and software problems across Windows 10 environments, documenting work performed through service desk ticketing tools. • Provide support for identity and access management processes, escalating more complex issues to specialized IT teams when needed. • Partner with infrastructure and application teams to route unresolved incidents appropriately and maintain a high standard of white-glove end-user service.
2026-10-28T20:48:44Z

Help Desk/Desktop Support Analyst (travel)

Sandy, UT
onsite
Permanent / Full Time
54000.00 - 62000.00 USD / Yearly
We are looking for a hands-on Help Desk/Desktop Support Analyst to support technology operations for an organization in Sandy, Utah. This position blends user support, desktop administration, on-site technical work, and documentation, making it ideal for someone who enjoys solving problems in an office settings. The role includes seasonal travel to multiple locations and requires a dependable, detail-oriented individual who can maintain consistent standards while delivering responsive technical assistance. Responsibilities:• Deliver first- and second-line technical support for staff, resolving issues related to Windows computers, Microsoft 365, printers, browsers, security software, and network connectivity.• Set up, configure, maintain, and replace desktop systems and related hardware while ensuring devices meet established operational standards.• Assist with operating system imaging, software deployment, patching, and application configuration across user workstations and shared environments.• Travel to school and office sites to install workstations, support computer lab rollouts, and complete assigned technology refresh initiatives.• Diagnose equipment failures, manage support tickets through resolution, and coordinate with external service providers when repairs are needed.• Install and maintain structured cabling for voice and data connections, including basic termination, testing, cable organization, and equipment mounting.• Create and update technical procedures, configuration records, and support documentation to promote consistency and efficient issue resolution.• Provide support during after-hours or weekend assignments as needed and contribute to projects that require seasonal multi-state travel.• Track hardware assets and maintain accurate inventory information for deployed and retired equipment.
2026-10-22T22:28:47Z

Level 2 Help Desk

New York, NY
onsite
Temporary / Contract
19.00 - 22.00 USD / Hourly
We are looking for a Level 2 Help Desk specialist to provide hands-on technical support for a retail organization in New York, New York. This Contract position focuses on resolving escalated end-user issues across desktop, mobile, and endpoint environments while delivering a high level of customer service. The role also supports device management, documentation improvement, and collaboration with internal teams to strengthen support processes and workplace technology operations. Responsibilities: • Handle escalated support tickets and service requests involving Windows, macOS, iOS, and related endpoint technologies, troubleshooting more advanced hardware, software, operating system, and application problems. • Act as the key point of contact for employees who need in-person or higher-level technical assistance, providing clear guidance and practical end-user instruction. • Review recurring support trends and escalations to uncover service gaps, recommend process enhancements, and help identify opportunities to improve automation and efficiency. • Develop and refine support documentation, knowledge articles, and user-facing technical resources so information remains current, useful, and easy to follow. • Work closely with cross-functional teams to enhance self-service tools and automated workflows related to account access, software delivery, device setup, and employee onboarding and offboarding. • Support endpoint management activities by maintaining device settings, enforcing compliance standards, deploying applications, and managing the lifecycle of Windows, macOS, and mobile hardware. • Configure, stage, deploy, and support laptops, desktops, monitors, docking stations, mobile devices, and other workplace technology equipment for employees. • Troubleshoot onsite issues involving connectivity, printers, conference room systems, peripherals, and workstation components to restore normal operations quickly. • Track technology assets accurately and assist with hardware refresh planning to maintain dependable, up-to-date equipment across the organization. • Escalate complex technical matters to infrastructure, security, or application teams with complete documentation and clear follow-through while contributing to broader service desk and endpoint improvement efforts.
2026-11-02T14:54:06Z

Desktop Support Analyst

Dallas, TX
onsite
Temporary / Contract
26.00 - 31.00 USD / Hourly
This energy industry organization is seeking an IT Service Analyst to provide hands-on technical support for employees across a corporate environment. This role focuses on troubleshooting end-user issues, supporting Microsoft technologies, provisioning hardware, and assisting with IT operations in a fast-paced enterprise setting. POSITION: DESKTOP SUPPORTLOCATION: DALLAS, TXDURATION: 4 MONTH CONTRACT TO PERMANENTRATE: $26 - $31/HOUR RESPONSIBILITIES<ul><li>Provide Tier I and Tier II technical support for hardware, software, networking, and business application issues.</li><li>Configure, deploy, maintain, and troubleshoot laptops, desktops, mobile devices, printers, conference room technology, and related peripherals.</li><li>Manage user accounts, permissions, and access requests within Active Directory and Microsoft 365 environments.</li><li>Document, track, and resolve service requests using IT ticketing and change management processes.</li><li>Support onboarding activities, including workstation setup, account provisioning, and employee technology orientation.</li></ul>
2026-10-20T15:34:07Z

Desktop Support Analyst

Valencia, CA
onsite
Temporary to Hire
24.54 - 28.41 USD / Hourly
We are looking for a Desktop Support Analyst to provide onsite Tier I technical support for end users in Fort Collins, Colorado. This contract opportunity is well suited for an early-career IT specialist who enjoys hands-on hardware work, solving day-to-day technical issues, and delivering responsive customer service. The position will begin with a strong focus on device preparation, workstation deployment, and equipment configuration, with room to grow into broader desktop and end-user support functions within an aerospace environment. Responsibilities:• Prepare and deploy desktops, laptops, monitors, docking stations, and related equipment for employee use.• Troubleshoot routine issues involving Windows-based workstations, peripheral devices, software applications, and basic network connectivity.• Set up and support Microsoft Teams-enabled meeting room technology, including diagnosing common operational problems.• Receive, track, and update technical support requests through the organization's ticket management system.• Assist with onboarding technology setup, workstation rollouts, and scheduled hardware replacement efforts.• Perform imaging, configuration, and readiness checks to ensure systems meet user and business requirements before delivery.• Handle common desktop support tasks such as software installation, password assistance, and basic user account support.• Escalate unresolved or higher-impact incidents to advanced support teams while maintaining clear documentation and communication.
2026-10-19T19:28:42Z

Help Desk/Desktop Support Analyst

Jacksonville, FL
onsite
Permanent / Full Time
45000.00 - 50000.00 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide responsive front-line technical assistance for users in Jacksonville, Florida. In this role, you will address everyday technology issues, support account access needs, and ensure incidents are accurately tracked through resolution. This position is ideal for someone who combines practical troubleshooting ability with strong communication and a service-focused approach. Responsibilities: • Deliver first-contact support for workstations, laptops, mobile devices, printers, and commonly used business applications. • Investigate and resolve routine technical issues such as password changes, sign-in failures, software setup requests, and basic network connectivity problems. • Record incident details, troubleshooting steps, and final outcomes clearly within the service management platform. • Route complex or unresolved problems to advanced support teams while providing complete documentation for efficient follow-up. • Support new user setup activities, including account provisioning and access-related requests. • Provide detail-oriented, courteous assistance that promotes a positive support experience for internal or external users. • Adhere to established IT operating procedures, service expectations, and information security guidelines.
2026-11-03T13:38:43Z

IT Help Desk Support Specialist

Century City, CA
remote
Temporary / Contract
25.00 - 35.00 USD / Hourly
Position Summary We are seeking a skilled and customer-focused Desktop Support Technician to provide advanced technical support for end users across the organization. This role serves as a primary escalation point for Tier I support issues and is responsible for troubleshooting hardware, software, network connectivity, and endpoint-related issues. The ideal candidate will possess strong technical expertise, excellent customer service skills, and the ability to work independently in a fast-paced environment. Key Responsibilities<ul><li>Provide Tier II support for desktops, laptops, mobile devices, printers, and related peripherals.</li><li>Diagnose and resolve complex hardware, software, operating system, and application issues.</li><li>Install, configure, maintain, and upgrade workstations, software, and equipment.</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Manage user accounts, permissions, and access within Active Directory and Azure Active Directory (Entra ID).</li><li>Assist with onboarding and offboarding activities, including equipment deployment and account provisioning.</li><li>Troubleshoot network connectivity issues, including VPN, Wi-Fi, and basic LAN/WAN problems.</li><li>Document incidents, resolutions, and procedures within the IT ticketing system.</li><li>Escalate issues to appropriate teams when necessary and track resolution through completion.</li><li>Maintain inventory of IT assets and assist with technology refresh initiatives.</li><li>Support conference room technology, audio/video equipment, and meeting room setups.</li><li>Participate in after-hours support, maintenance activities, and on-call rotations as required.</li><li>Follow company security policies and assist with endpoint compliance initiatives.</li></ul>
2026-10-26T17:58:43Z

Help Desk/Desktop Support Analyst

Itasca, IL
onsite
Temporary to Hire
23.75 - 27.50 USD / Hourly
We are looking for a customer-focused Help Desk/Desktop Support Analyst to serve as the primary point of contact for technical support in Illinois. This contract-to-permanent opportunity is ideal for someone who takes initiative, enjoys working independently in a visible support role, and can deliver a high level of service across a Microsoft-based environment. The right candidate will combine hands-on troubleshooting skills with strong organization, ensuring end users receive timely assistance while keeping equipment, software, and support records well managed. Responsibilities: • Act as the first point of contact for incoming technical issues, providing attentive and responsive support to end users. • Troubleshoot desktop, software, and basic application problems within a Microsoft environment, resolving issues directly or escalating when needed. • Manage and update support tickets accurately to ensure clear communication, proper tracking, and timely follow-up. • Install, configure, and support standard software and workstation tools for employees across the organization. • Maintain documentation related to common issues, support procedures, and technical inventory to improve service consistency. • Oversee asset availability and communicate with leadership when equipment or supplies need replenishment. • Provide initial support for business applications, including low-level troubleshooting for tools such as Business Central. • Assist with device and endpoint management activities, including work involving Active Directory and Windows 10 systems. • Contribute to mobile and endpoint administration efforts where Intune knowledge can support the team’s broader IT operations.
2026-10-05T14:13:45Z

Help Desk/Desktop Support Analyst

Malvern, PA
onsite
Temporary / Contract
22.00 - 25.00 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical assistance for faculty, staff, and students in Malvern, Pennsylvania. This Long-term Contract position focuses on maintaining a reliable end-user computing environment across classrooms, offices, and shared spaces while providing responsive support for day-to-day technology issues. The ideal candidate brings strong customer service skills, broad desktop support experience, and the ability to work effectively with both onsite personnel and remote IT leadership. Responsibilities: • Provide in-person technical support for end users, addressing desktop, laptop, and device-related issues in a timely and detail-oriented manner. • Manage incoming service requests, diagnose problems, and complete ticket resolution with clear communication and consistent follow-through. • Support a diverse device environment that includes macOS, Windows, and Chromebook systems, ensuring users can work effectively across platforms. • Assist with administration and day-to-day support of Google Workspace tools, Google Admin Console functions, and Chromebook deployments. • Troubleshoot common connectivity and hardware problems involving wireless access, printers, peripherals, and basic network-related issues. • Deliver audio/visual assistance for instructional and event spaces, including projector setup, sound system support, and issue resolution during use. • Work closely with local technical colleagues to coordinate support activities and maintain smooth technology operations across the site. • Follow established direction from remote technology leadership while aligning onsite support activities with broader IT standards and priorities. • Record incidents, solutions, and support procedures accurately to improve knowledge sharing and service continuity.
2026-10-20T15:18:46Z

L1 Help Desk Technician

Fort Washington, PA
onsite
Temporary to Hire
20.90 - 24.20 USD / Hourly
We are looking for an L1 Help Desk Technician to provide dependable front-line technical support for both onsite employees and a large remote workforce in Pennsylvania. This contract position is ideal for someone who enjoys resolving everyday IT issues, supporting end users directly, and working in a Microsoft-centered environment. The role combines hands-on desktop support with remote assistance, ticket management, and routine device setup while helping maintain a smooth day-to-day technology experience across the organization. Responsibilities: • Deliver first-level technical assistance to employees working in the office as well as staff connecting remotely from other locations. • Manage incoming support requests through the ticketing queue, document issues accurately, and move cases forward to resolution in a timely manner. • Troubleshoot Windows-based hardware and software problems, including common break/fix incidents affecting desktops, laptops, and user accounts. • Provide direct one-on-one support through chat, remote access tools, and occasional phone interaction to address user concerns efficiently. • Prepare and configure end-user devices for deployment, ensuring systems are ready for business use. • Perform routine checks on key office technology and infrastructure at the beginning and end of the workday to help identify issues early. • Support a Dell-based workstation environment and assist users with Microsoft platform-related questions and technical problems. • Collaborate closely with the onsite team to extend coverage and reduce support delays for employees needing immediate assistance.
2026-10-15T14:28:42Z

Help Desk/Desktop Support Analyst

York, PA
onsite
Temporary to Hire
23.75 - 27.50 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a team in Pennsylvania in a contract-to-permanent capacity. This position focuses on delivering hands-on technical support for end-user devices, business applications, and workplace technology across an active operational environment. The ideal candidate is comfortable resolving desktop and laptop issues, supporting Microsoft tools and mobile devices, and providing responsive service to employees while maintaining accurate support records. Responsibilities: • Provide day-to-day technical support for desktops, laptops, printers, projectors, and other end-user hardware across the site. • Set up, update, and maintain workstation configurations so systems remain aligned with approved software versions and operational standards. • Record, manage, and close support incidents through ServiceNow while keeping detailed notes on troubleshooting steps and outcomes. • Assist employees with Microsoft 365 tools, including Outlook, Office applications, and OneDrive, as well as Android and Apple mobile devices. • Track equipment inventory and document device changes such as installations, relocations, and removals using established change management practices. • Guide users on effective use of workstations, software applications, and the local network environment through informal training and support. • Troubleshoot issues affecting shop floor machines and related systems, with role-specific training provided as needed. • Support additional business applications and software platforms as operational needs evolve. • Move throughout office and production areas regularly, including climbing stairs and walking the shop floor multiple times during the day to deliver on-site assistance.
2026-10-15T14:18:44Z

Tier I Helpdesk

Burlington, MA
remote
Temporary / Contract
28.00 - 30.00 USD / Hourly
We are looking for a Tier I Helpdesk specialist to support employees with day-to-day technical issues and maintain reliable access to essential systems and tools. This Long-term Contract position is remote based on the east coast, and is ideal for someone who enjoys solving problems, communicating clearly, and delivering dependable support in a fast-paced environment. The person in this role will assist with user access, device setup, troubleshooting, and documentation while helping ensure a secure and efficient technology experience across the organization. Responsibilities:• Manage the full lifecycle of user access by provisioning, updating, and disabling accounts in accordance with approved processes.• Verify user identity and provide secure assistance with password resets and multifactor authentication issues.• Prepare laptops, accessories, and required applications so equipment is ready for end users according to company standards.• Monitor hardware inventory and coordinate shipments, repairs, returns, and deployment status throughout each stage.• Deliver front-line support for business systems, workplace technology, and internally developed mobile tools.• Assist with the introduction of new devices and applications while collecting and assessing older equipment for reuse or retirement.• Maintain clear internal documentation by creating and refining knowledge base content for recurring technical issues.• Respond to potential security concerns such as malware alerts or phishing reports and contribute to follow-up investigation efforts.
2026-10-31T12:58:42Z

Help Desk/Desktop Support Analyst

Wauwatosa, WI
onsite
Temporary / Contract
29.45 - 34.10 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on and remote technical support for employees in Wauwatosa, Wisconsin. This is a Contract position for a detail-oriented individual who can resolve Tier 2 issues across hardware, software, and workplace technology while delivering a strong customer service experience. The ideal candidate will help keep end-user systems operating effectively, contribute to IT initiatives, and support reliable day-to-day service delivery across the organization. Responsibilities: • Provide Tier 2 support for end users by diagnosing and resolving moderately complex issues involving desktops, laptops, operating systems, applications, and related IT equipment. • Respond to service requests through established ticketing processes, prioritize incidents appropriately, and coordinate with other technical teams to drive timely resolution. • Prepare, configure, and deploy user devices and support system setup activities to maintain consistent performance and minimize service interruptions. • Monitor the health and functionality of end-user technology and take corrective action to restore stable operations when problems arise. • Develop and update support guides, knowledge articles, and troubleshooting documentation to improve service continuity and assist future issue resolution. • Participate in IT projects by organizing assigned support tasks, collaborating with stakeholders, and helping ensure successful implementation outcomes. • Assist with technology purchasing activities when needed, including supporting requests for hardware, software, or related IT resources. • Work across internal and external support partners to ensure smooth delivery of IT services in a large-scale business environment.
2026-10-28T21:38:42Z

Help Desk Analyst

San Antonio, TX
onsite
Temporary to Hire
15.20 - 17.60 USD / Hourly
We are looking for a Help Desk Analyst to support end users by resolving technical issues and delivering reliable day-to-day IT assistance in San Antonio, Texas. This contract position with potential for a permanent role is ideal for someone who communicates clearly, stays composed in a fast-paced environment, and enjoys helping people navigate hardware, software, and access-related challenges. The role will focus on ticket-based support, account administration, collaboration tools, and device troubleshooting across a diverse technical environment. Responsibilities: • Manage incoming support requests through the FootPrints ticketing platform, document resolutions, and maintain accurate service records. • Troubleshoot issues involving Microsoft Teams, desktop applications, and general end-user connectivity to restore productivity quickly. • Administer user accounts and access permissions within Active Directory, including routine updates and account support. • Provide technical assistance for Windows and Mac computers, mobile devices, and common peripheral hardware used across the organization. • Support Apple and Android devices by assisting with setup, configuration, and basic troubleshooting needs. • Assist with hardware rollouts, device deployments, and configuration tasks to ensure equipment is ready for business use. • Coordinate with internal IT teams and vendors when issues require escalation or specialized technical expertise. • Deliver customer-focused support with professionalism, patience, and clear communication during every user interaction.
2026-10-08T20:38:45Z

Help Desk/Desktop Support Analyst

Raleigh, NC
remote
Temporary / Contract
17.41 - 20.16 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a contract team supporting customers. In this role, you will serve as an early point of contact for technical issues, helping users resolve problems related to Windows-based systems, peripherals, point-of-sale equipment, and related support tools. This opportunity is well suited for someone who communicates clearly, stays organized in a ticket-driven environment, and enjoys delivering dependable customer service in a fast-paced support setting. Responsibilities: • Respond to incoming support requests from customers and provide timely assistance by phone, remote tools, and ticketing systems. • Document new incidents thoroughly, update existing cases with clear notes, and maintain accurate records throughout the support process. • Troubleshoot issues involving Windows 10 devices, desktop applications, scanners, registers, and other end-user hardware or software. • Prioritize and triage service desk requests based on urgency, business impact, and established support procedures. • Guide users through problem resolution steps while setting clear expectations and delivering a consistent customer experience. • Escalate more complex technical concerns when needed and collaborate with team members to drive issues toward resolution. • Participate in onboarding and training activities to learn support workflows, product environments, and customer interaction standards. • Support a high volume of front-line requests as the team addresses increased ticket demand and ongoing service needs.
2026-10-28T20:28:44Z

IT Support

San Jose, CA
onsite
Temporary / Contract
27.71 - 32.00 USD / Hourly
We are looking for a detail-oriented IT Support specialist to deliver responsive technical assistance and maintain smooth day-to-day technology operations for employees in California. This Contract position is ideal for someone who enjoys solving end-user issues across devices, applications, and access management while contributing to a dependable support environment. The role will work closely with internal IT teams to handle device setup, user lifecycle support, security-related tasks, and operational improvements. Responsibilities: • Deliver hands-on support for end users experiencing issues with Windows and macOS computers, accessories, and common workplace technology. • Diagnose and resolve problems involving Microsoft 365 tools such as Outlook, Teams, OneDrive, and SharePoint to minimize disruption to daily work. • Administer user access by assisting with account setup, password support, and application permissions through Entra ID, Active Directory, and Okta. • Support endpoint management activities including device enrollment, configuration updates, software distribution, and compliance actions using Microsoft Intune. • Investigate and address technical issues related to hardware, installed applications, network connectivity, printers, and meeting room equipment. • Prepare, image, deploy, replace, and troubleshoot laptops and other assigned devices to support employee productivity. • Coordinate IT tasks tied to employee onboarding and offboarding, ensuring timely setup and recovery of systems and equipment. • Contribute to patching efforts, endpoint remediation, and other security-focused activities to help maintain a stable and secure environment. • Manage incoming service desk requests with accurate documentation, clear user communication, and timely escalation of advanced issues to specialized teams. • Assist with operational IT initiatives such as onboarding readiness, hardware refresh efforts, and other client services projects as needed.
2026-11-02T20:48:41Z

IT Support

Albuquerque, NM
onsite
Temporary / Contract
- USD / Hourly
Our client is seeking an IT Support Technician to support workstation deployment, device imaging, asset management, and end-user technology readiness. This role is ideal for an IT professional with hands-on experience supporting desktops, laptops, and device deployments, or a highly motivated IT support professional looking to grow their skills in Microsoft Intune and endpoint management.The primary focus of this role is staging, imaging, configuring, and deploying end-user devices while maintaining accurate asset records and ensuring a smooth technology deployment experience. The individual may also assist with service desk activities, including hardware troubleshooting, printer support, equipment upgrades, and workstation replacements.Key Responsibilities• Configure, image, stage, and deploy desktops, laptops, and mobile devices for end users.• Support workstation lifecycle management, including new deployments, upgrades, refreshes, and replacements.• Utilize Microsoft Intune to deploy operating system images, applications, updates, and configurations.• Assist with endpoint and workstation management within an Intune-managed environment.• Maintain accurate asset inventory and device tracking records.• Support software deployment and installation activities.• Perform testing and quality assurance checks prior to device deployment.• Document deployment activities, configurations, and inventory updates.• Assist with routine service desk requests, including: o PC and laptop troubleshootingo Printer setup and supporto Peripheral installation and configurationo Hardware upgrades and replacementso Basic software support• Track and manage work requests through ticketing and asset management systems.• Follow established IT security, compliance, and operational procedures.Other duties as needed
2026-10-13T16:43:47Z

Desktop Support Technician

Jacksonville, FL
remote
Temporary to Hire
- USD / Hourly
Provide Tier 1-2-level support to end-users for desktop systems, troubleshooting hardware and software issues efficiently within SLA guidelines
2026-10-22T13:04:03Z

Desktop Support/Audio-Visual Analyst

Oakland, CA
onsite
Temporary to Hire
38.00 - 44.00 USD / Hourly
We are looking for a Desktop Support/Audio-Visual Analyst to join our team on a contract-to-permanent basis. This Desktop Support/Audio-Visual Analyst position is ideal for an experienced IT specialist who can deliver high-touch technical support to end users, including executive stakeholders, while maintaining a service-focused approach. The Desktop Support/Audio-Visual Analyst role blends hands-on desktop support with systems administration duties and requires confidence supporting Apple environments as well as audio-visual technology. This Desktop Support/Audio-Visual Analyst role is an onsite position out of Oakland, Ca. Responsibilities:<ul><li>Provide responsive technical assistance for hardware, software, and workplace technology issues across the office environment.</li><li>Deliver white-glove support to executive users, ensuring timely resolution and a high standard of customer service.</li><li>Administer and troubleshoot Mac OS devices, including setup, maintenance, and end-user support activities.</li><li>Use Jamf Pro to manage Apple endpoints, enforce configurations, and assist with device lifecycle tasks.</li><li>Support conference room and media technology, including AV equipment used for meetings and presentations.</li><li>Handle user onboarding, device provisioning, account support, and general workstation readiness.</li><li>Assist with system administration responsibilities by helping maintain reliable day-to-day IT operations.</li><li>Document issues, resolutions, and recurring support needs to improve service quality and team efficiency.</li><li>AV responsibilities are not highly technical, but the person must be comfortable serving as the primary point of contact for AV-related support.</li><li>Every two weeks, the company hosts a town hall, and this person will be responsible for running the presentation.</li><li>Responsibilities include loading presentation decks, sharing screens, advancing slides, and ensuring a seamless presentation experience.</li><li>Presentations may come from multiple teams and be built in various platforms, including Canva, PowerPoint, Google Slides, and Keynote.</li><li>Must be comfortable switching between platforms and managing last-minute presentation updates.</li><li>No mixing board, sound engineering, or external camera experience is required.</li><li>Executives present from their own laptops and built-in cameras. This person is responsible for ensuring everything functions properly and troubleshooting issues as needed.</li><li>For podcast recordings, production teams typically bring their own equipment. This role serves as the primary IT/AV contact if support is needed.</li></ul>
2026-10-28T22:58:44Z

Tier II Helpdesk

Bedford, MA
onsite
Temporary / Contract
32.00 - 35.00 USD / Hourly
We are looking for a Tier II Helpdesk specialist to deliver responsive technical support for a growing organization in Bedford, Massachusetts. This Long-term Contract position is ideal for someone who enjoys working in a fast-moving environment, providing high-touch service, and helping employees stay productive across day-to-day technology needs. The role will play an important part in supporting workforce growth through onboarding activities while also contributing to office-related IT coordination and end-user support. Responsibilities: • Deliver first- and second-level technical assistance for employee issues involving computers, software, mobile devices, and connectivity. • Diagnose and resolve problems across Windows environments and Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint. • Prepare technology for new hires and departing employees by setting up accounts, configuring laptops, assigning access, and installing required applications. • Manage incoming requests through the ticketing platform and ensure incidents are addressed within defined service expectations. • Maintain user identities and permissions within Active Directory, Azure AD, and the Microsoft 365 administration portal. • Carry out routine endpoint upkeep, system updates, and checks related to security and compliance standards. • Support meeting room technology and conferencing platforms, including Teams Rooms, Zoom, and related audio/visual equipment. • Track hardware inventory, monitor asset status, and assist with device replacement planning throughout the equipment lifecycle. • Create accurate support documentation by recording resolutions, updating troubleshooting steps, and contributing to internal knowledge resources. • Assist with IT needs tied to organizational growth and office relocation activities, ensuring a smooth experience for employees during transitions.
2026-10-22T12:28:43Z

Desktop Support Analyst

Edina, MN
onsite
Temporary / Contract
26.13 - 30.25 USD / Hourly
***100% onsite in Edina, MN**** We are looking for a Desktop Support Analyst to deliver hands-on technical support for end users in Edina, Minnesota. This Contract position is ideal for someone who is comfortable working onsite, resolving workstation issues, and helping maintain a reliable desktop environment. The role focuses on supporting Windows devices, assisting with software distribution, and contributing to endpoint management activities in an education setting. This role is open as a coverage for an employee out and is expected to last in the 5-10 week range. Responsibilities:• Provide in-person support for desktop and laptop users, diagnosing and resolving day-to-day technical issues across Windows-based systems.• Set up, configure, and maintain computers, peripherals, and standard business applications to ensure dependable performance.• Roll out software packages and operating system updates while helping keep devices current and secure.• Assist with workstation preparation, imaging, deployment, and new user setup to support smooth onboarding and device readiness.• Support endpoint administration tasks involving Microsoft Intune and Windows Autopilot within the device management environment.• Investigate and resolve hardware failures, software problems, access concerns, and connectivity issues in a timely manner.• Respond to employee support requests with a strong service mindset and clear communication throughout the resolution process.• Record incidents, troubleshooting steps, and completed solutions to maintain accurate support documentation. ANYONE INTERESTED SHOULD CONTACT ROBERT BROMMEL AT 612-503-4032 TO HEAR MORE DETAILS.
2026-11-02T17:08:48Z

Hardware Deployment Specialist

Minneapolis, MN
onsite
Temporary / Contract
24.00 - 27.50 USD / Hourly
We are seeking a Hardware Deployment Specialist to support the delivery, deployment, maintenance, and lifecycle management of end-user technology across the organization. This role will play a key part in ensuring employees have the equipment and technical resources needed to be productive while maintaining accurate asset records and inventory controls. The ideal candidate will have experience supporting hardware deployments, endpoint devices, inventory management, and hands-on technical troubleshooting in a corporate environment. Key Responsibilities<ul><li>Configure, deploy, and support laptops, desktops, mobile devices, and peripheral equipment</li><li>Prepare and provision technology for new hires, employee transfers, and hardware refresh initiatives</li><li>Maintain accurate asset inventory records and track devices throughout their lifecycle</li><li>Coordinate hardware shipments, returns, and equipment recovery efforts</li><li>Troubleshoot and resolve hardware, workstation, and endpoint-related issues</li><li>Perform imaging, provisioning, and device setup according to established standards</li><li>Assist with asset audits, inventory reconciliation, and stock management activities</li><li>Manage hardware warranties, repairs, and vendor service requests</li><li>Partner with IT teams and business stakeholders to ensure timely delivery of technology resources</li><li>Document deployments, asset assignments, and support activities within internal systems</li><li>Support endpoint management initiatives and device compliance efforts</li><li>Contribute to process improvements related to hardware deployment, inventory management, and asset tracking</li></ul>Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf.(com).
2026-11-04T11:18:36Z

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4249 results for Help Desk Support Manager in Secondary