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1 result for Help Desk Support Manager in Seattle, WA
- Everett, Washington
- onsite
- Temporary / Contract
- 27 - 32 USD / Hourly
- <p>Robert Half is seeking an <strong>IT Support Specialist</strong> to support a client in the financial services industry based in <strong>Everett, Washington. </strong>This role involves Tier 1 Support end user support, onboarding/offboarding users and supporting through hardware and software issues<strong>.</strong> The position is 100% Onsite in Everett, Washington, that is 3-month contract with potential to extend or convert. Apply today! </p><p> </p><p><strong><u>Job Details: </u></strong> </p><p><strong>Schedule: </strong>Monday-Fridays (7AM-4PM)</p><p><strong>Duration: </strong>3-month contract</p><p><strong>Location: </strong>100% Onsite in Everrett, Washington</p><p> </p><p><strong><u>Job Responsibilities:</u></strong> </p><ul><li>Provide Tier 1 support for employee hardware, software, login, connectivity, printer, headset, and workstation issues.</li><li>Own assigned service desk tickets from intake through resolution, including timely updates, documentation, follow-up, and proper closure.</li><li>Assist with password resets, MFA, account access, application access, and routine user provisioning/deprovisioning tasks within approved procedures.</li><li>Set up, troubleshoot, replace, and maintain laptops/desktops, monitors, docking stations, phones/headsets, and other end-user equipment.</li><li>Support employees working in the office, remotely, and through remote-desktop environments.</li><li>Provide first-line troubleshooting for systems employees use day-to-day, such as Microsoft 365, Teams, and other company applications; escalate application-specific issues when appropriate.</li><li>Communicate clearly with users, respond through the existing ticket/email thread, set expectations, and confirm resolution before closing requests.</li></ul>
- 2026-09-17T00:00:00Z